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Reviews of IMPERIAL INN 1000 islands

2 out of 5
IMPERIAL INN 1000 islands
555 King Street East, Gananoque, ON

Reviews

7.2

Good

Rating 10 - Excellent. 122 out of 560 reviews" "
Rating 8 - Good. 219 out of 560 reviews" "
Rating 6 - Okay. 127 out of 560 reviews" "
Rating 4 - Poor. 51 out of 560 reviews" "
Rating 2 - Terrible. 41 out of 560 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Sharleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The hotel staff were welcoming, smiling, complimentary, informative, no hesitation to take care of our requests. We even got a "goodbye, have a good trip" when checking out.
Stayed 2 nights in May 2024

8/10 Good

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bungalo was comfortable and quiet
Stayed 4 nights in May 2024

2/10 Terrible

Violet Lin

Disliked: Cleanliness, staff & service, property conditions & facilities
very strong smoking scent as soon as opening the room door. The dust and dirty residue on the bed sheet. The owner appeared quiet stingy and unwilled to provide quality of customer service.
Stayed 1 night in May 2024

8/10 Good

Kelly

Liked: Cleanliness, staff & service
Price was good for what you got.
Stayed 1 night in May 2024

10/10 Excellent

Pinka

Stayed 2 nights in Apr 2024

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really neat space. I knew it was a motel but they have little huts in the back. It was great! The hot water took FOREVER though. You have to let it run for about 6-7mins before you get in the shower. A minor quirk. Overall enjoyable and unique.
Stayed 1 night in Apr 2024

4/10 Poor

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

10/10 Excellent

Sangeeta

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Ping

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Stuffs (the owners) are very friendly and helpful. The included breakfast was prepared on the spot and good. Bad sound proofing: we were not able to sleep the whole night, being waken up by either the loud talking of next room on the right or dog barking in the next room on the left. The noises stopped at around 4:30AM
Stayed 1 night in Nov 2023

6/10 Okay

Barbara

Travelled with partner
Liked: Staff & service
Bed and pillows were nice. Location was convenient to what we were looking for. But the area immediately surrounding the motel unit was dirty. There were garbage bins and a grease bin from the restaurant outside our unit. When the window was open you could smell the grease. The room smelled like a wet dog when were got there and didn't abate until the window was closed.
Stayed 1 night in Oct 2023

4/10 Poor

Denis

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Manuela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Brian and his staff made our stay enjoyable. We even extended our stay by one day. Love the little cottage at the back of the property it was very quaint and quite there.
Stayed 1 night in Oct 2023

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

Dirk

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Ruban

Stayed 1 night in Sep 2023

8/10 Good

Taha, Ronkonkoma

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

6/10 Okay

Mary

Travelled with family
Liked: Staff & service
The site stated breakfast included but it was very limited to only two breakfast items. No variety.
Stayed 1 night in Sep 2023

6/10 Okay

Basudev

Didn’t meet expectations.
Stayed 1 night in Sep 2023

4/10 Poor

kehsie

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Not that safisfied with our stay. It says breakfast included but they did not offer or inform us. Problem with water heater, water in the room is cold.
Stayed 1 night in Aug 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean comfy bed
Stayed 4 nights in Aug 2023

8/10 Good

ilona

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very kind, extremely polite. courteous and efficient.
Stayed 2 nights in Aug 2023

8/10 Good

Serge

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It's near the town
Stayed 2 nights in Aug 2023

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute Little Place
Had a great overnight stay. The staff was super friendly.
Stayed 1 night in Aug 2023

10/10 Excellent

Sir Walter

Stayed 1 night in Aug 2023

10/10 Excellent

Diane

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Very nice place !
Stayed 1 night in Aug 2023

8/10 Good

Anwar, Kitchener

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and out also staff were helpful and good wifi. Breakfast was take out to eat in the room
Stayed 1 night in Aug 2023

6/10 Okay

Alexandra

Travelled with group
Liked: Staff & service
-We were 4 and only 2 towels provided. - desk lamp not working
Stayed 1 night in Aug 2023

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Amazing
Stayed 3 nights in Aug 2023

10/10 Excellent

Maurice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a problem with the TV when we called the front desk they came right away and fixed the problem
Stayed 1 night in Aug 2023

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service
Clearly an older hotel doing the very best they can. Rooms were clean and beds comfortable. WiFi worked well. Scrambled eggs and toast for breakfast was given a special touch with the addition of an orange slice. I'd stay there again.
Stayed 2 nights in Aug 2023

10/10 Excellent

Krystal

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady that checked me in was so friendly and sweet, it was an easy check in and wouldn't hesitate to stay again.
Stayed 1 night in Aug 2023

6/10 Okay

Raymonond

There was a foul smell in the bathroom
Stayed 1 night in Aug 2023

8/10 Good

Barrie

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Property and rooms a little dated, but otherwise comfortable sleep. Breakfast included was scrambled eggs and toast which you ordered at front desk and took back to your room to eat.
Stayed 2 nights in Aug 2023

8/10 Good

WENDY

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The small cottages are quaint, a bit outdated, but they are private and cozy.
Stayed 1 night in Aug 2023

8/10 Good

Jean Guy

Stayed 1 night in Aug 2023

2/10 Terrible

steeve

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023

6/10 Okay

Katherine

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
the rooms are clean, although outdated..
Stayed 2 nights in Jul 2023

6/10 Okay

Donald

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
The property suited our needs.Although a little dated it was clean and had comfortable beds..They offer a "breakfast" which only consists of an omelette and a slice of toast, where you have to call the office between 8 and 9,, make an order and then they tell you to come in 10 minutes to pick it up.and you take it back to your room in a container...The bathtub did not have a stopper water plug but we made due with stuffing a face cloth into the drain to hold the water in the tub..not a big deal, but there should have been one..Their internet WiFi connection was good once you finally figure it out on how to use it..They give us a pass code to activate the the WiFi but when we tried it, it did not work...There where 4 different connections options, we how to go though all of them to find one that works..Although their web site on Expedia states that Pets are allowed. "Charges may be applicable.", they should have been upfront on the listing and indicate the price on the web site, not bill your credit card after you leave...We could have found other places that were pet friendly that did not charge a pet fee...overall it wasn't a bad stay but we will not return for the above reasons.
Stayed 1 night in Jul 2023

8/10 Good

Mehakmeet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Tony

Travelled with partner
Liked: Amenities
The ac unit didnt have a temperature control and there was a bad odour in the room
Stayed 2 nights in Jul 2023

8/10 Good

Asha

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was a pleasing stay spent two nights was cute and cozy !
Stayed 2 nights in Jul 2023

10/10 Excellent

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people were very friendly. The room was clean. Breakfast was adequate but fresh and hot.
Stayed 1 night in Jul 2023

8/10 Good

Joseph

Travelled with family
Liked: Cleanliness, staff & service
Said they had a continental breakfast went to the entrance at 8am and the door was locked so don’t know what time they open for that but was disappointed so went to Tim Hortons instead 😞
Stayed 1 night in Jul 2023

2/10 Terrible

mary ann

Stayed 2 nights in Jul 2023

2/10 Terrible

Younis

Disliked: Cleanliness, staff & service, property conditions & facilities
The rooms are small, smells very bad, you cannot even sleep from the bad smell. Sheets and towels are clean. Breakfast is made by the staff and given to you to go. Just scrambled eggs and toast, some peanut butter and jelly.
Stayed 1 night in Jul 2023

8/10 Good

Daniel

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2023

8/10 Good

Kevin

Liked: Cleanliness, staff & service
nice cabins
Stayed 1 night in Jul 2023