Standard Room, 2 Queen Beds, Non Smoking

Reviews of Comfort Inn Alpharetta - Atlanta North

2.5 out of 5
Comfort Inn Alpharetta - Atlanta North
5455 Windward Parkway West, Alpharetta, GA

Reviews

7.8

Good

Rating 10 - Excellent. 165 out of 437 reviews" "
Rating 8 - Good. 134 out of 437 reviews" "
Rating 6 - Okay. 81 out of 437 reviews" "
Rating 4 - Poor. 28 out of 437 reviews" "
Rating 2 - Terrible. 29 out of 437 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Tracie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The motel was very clean, quiet, and the staff was very friendly and helpful.
Stayed 3 nights in Apr 2024
Response from Jay on Apr 8, 2024
“Thank you for your kind review! We’re delighted to hear that you enjoyed our clean and quiet environment, and that our staff made your stay pleasant. We look forward to welcoming you back soon!”

10/10 Excellent

Seetha

Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 7 nights in Feb 2024
Response from Jay on Mar 27, 2024
Thank you Seetha so much for your review! We’re delighted to hear you had a great experience. Looking forward to your next visit!

8/10 Good

venkata

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet...
Stayed 13 nights in Mar 2024
Response from GM on Mar 27, 2024
Hello VenkataThank you for your feedback! We’re glad you appreciated the quiet atmosphere. It’s important to us that our guests enjoy a peaceful stay. Hope to see you again soon!

8/10 Good

Brian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean. The staff was friendly and helpful. Room was updated and clean.
Stayed 1 night in Mar 2024
Response from Jay on Mar 22, 2024
“Thank you so much for your wonderful review! We are thrilled to hear that you found our property clean, and that our staff’s friendliness and helpfulness stood out during your stay. We take great pride in maintaining our rooms and are glad you appreciated the updates. Your feedback is incredibly valuable to us, and we look forward to welcoming you back in the near future. Warm regards,GM

10/10 Excellent

Khristopher

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Costantly being updated. Never had an issue here and guest services will answer all your questions
Stayed 1 night in Mar 2024
Response from GM on Mar 27, 2024
Hello Khristopher"Thank you for taking the time to share your positive experience! We're delighted to hear that our ongoing updates and guest services have met your needs. Your satisfaction is our top priority, and we're here to answer any questions you might have. Looking forward to welcoming you back soon!"

8/10 Good

Sharon

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
This is an older property but the rooms are clean and comfortable. Dog friendly which was very nice. What sets this place apart is the friendly, extremely helpful manager/front desk people. Service does make a difference!
Stayed 2 nights in Feb 2024
Response from GM on Feb 12, 2024
Thank you!

2/10 Terrible

Katherine

Disliked: Cleanliness, property conditions & facilities
Stay was ok until i seen bed bugs crawling on the bed the next morning
Stayed 1 night in Jan 2024
Response from GM on Jan 26, 2024
Hello Catherine“Thank you for your feedback and for acknowledging our efforts to maintain a comfortable and clean environment. We’re glad to hear that your stay was overall pleasant. Regarding your concern about a bedbug sighting, we take such matters very seriously. Despite our rigorous preventive maintenance and regular pest control treatments by a reputable company, we understand that this is a distressing observation. We assure you that we will investigate this matter thoroughly to ensure our standards of cleanliness and comfort are upheld. Your experience and peace of mind are our top priorities, and we are committed to resolving any issues promptly. We appreciate your bringing this to our attention and hope to have the opportunity to welcome you back under more positive circumstances.”

2/10 Terrible

William

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mr. Gilpin
My card was fraudulently used to book this room, and when I called in to tell them that the person who checked in, was using my account and charged it on my credit card, I was told there’s nothing they could do. I said I was going to call the police and they said the police will be able to do nothing. Not sure why I would stay at one of your hotels in the future.
Stayed 3 nights in Dec 2023
Response from Management on Dec 25, 2023
I apologize for the inconvenience and distress you have experienced. As a hotel manager, I must clarify that our ability to assist in matters of fraudulent credit card use is limited. When a booking is made, we rely on the information provided to us and assume it to be accurate and legitimate. In cases of fraud, it is essential to contact your credit card company immediately, as they have specialized procedures and authority to handle such issues. While we empathize with your situation, our hotel's role in resolving credit card fraud is restricted by legal and operational boundaries. Rest assured, we take such matters seriously and cooperate fully with any official investigations, but the primary resolution lies with your credit card issuer and law enforcement.

4/10 Poor

JoAnn

Stayed 4 nights in Dec 2023

8/10 Good

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from GM on Jan 26, 2024
“Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not meet your expectations, and we regret any discomfort caused by the odor you mentioned. Please be assured that we strive to maintain a clean and welcoming environment for all our guests, and we have strict policies regarding smoking in our premises. We will investigate this matter further to ensure that our standards are consistently upheld.Regarding your concerns about room service, we’re sorry to hear that our service did not meet your satisfaction. We always aim to deliver the best experience and will take your feedback as an opportunity to improve our service quality.Your comfort and satisfaction are of utmost importance to us. We hope you will consider staying with us again, so we can provide you with the high-quality service and experience you expect and deserve.”

8/10 Good

William

Business traveller
Liked: Cleanliness, staff & service
Safe environment
Stayed 9 nights in Oct 2023

8/10 Good

Emmanuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I spent three weeks at this hotel and I will go back again. That staff are super nice and the property is worth your money.
Stayed 6 nights in Aug 2023

10/10 Excellent

Emmanuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer Service is outstanding
Stayed 11 nights in Aug 2023

10/10 Excellent

Alicia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location with plenty of restaurants nearby
Stayed 1 night in Aug 2023

6/10 Okay

Mariah

Disliked: Cleanliness
Stayed 1 night in Jul 2023

4/10 Poor

IKRAM

Business traveller
Disliked: Property conditions & facilities
Stayed 5 nights in Jul 2023

2/10 Terrible

santosh

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Everything is old such as bathroom tub, the water does not go.. washbasin water does not come.. old light switches.. all old
Stayed 1 night in Jul 2023

8/10 Good

Raymond

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property, nice area but a few sketchy individuals roaming around at night,which was surprising since the area is so nice.
Stayed 3 nights in Jul 2023

10/10 Excellent

Lindsey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff went above and beyond to accommodate their guests. It was clean and safe and the rooms were very comfortable. I would definitely stay here again!
Stayed 3 nights in Jul 2023

4/10 Poor

Catherine

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Quite a bit of deferred maintenance. Shower drain pulled out, damaged lamp shades, messy/dirty joints in bathroom. Scuffed/dented furniture, stained upholstery, dirty/splashes of something all over air conditioning vents. On the plus side, staff was pleasant, bed was comfortable and air conditioning worked very well. Breakfast was good.
Stayed 2 nights in Jul 2023

10/10 Excellent

Cullman Towing and

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I couldn't have asked for a better stay. The staff were extremely helpful. Ryan went out of his way to come outside and help guide my trailer truck into the hotel parking lot. He even offered assistance when I got test to leave the next morning.
Stayed 1 night in Jul 2023

10/10 Excellent

Leslie

Liked: Cleanliness
Very nice and clean hotel. The staff was nice and the hotel was very clean.
Stayed 1 night in Jul 2023

10/10 Excellent

Doug

Liked: Cleanliness, staff & service
Stayed 5 nights in May 2023

10/10 Excellent

Rasesh

Stayed 1 night in May 2023

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable. Great staff.
Stayed 1 night in Apr 2023

10/10 Excellent

Scott, Coconut Creek

Stayed 3 nights in Apr 2023

6/10 Okay

ruthann

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
As a single woman I would not stay at this property. Although all the visitors and staff were pleasant, the mix did not really feel all that safe.
Stayed 3 nights in Apr 2023
Response from Management on Dec 30, 2023
Thank you for sharing your feedback. We're glad to hear that you found our staff and fellow guests pleasant. At our hotel, we prioritize the safety and comfort of all our guests, especially single travelers. We understand that the atmosphere of a hotel plays a crucial role in one's sense of security. To ensure a welcoming and safe environment, we regularly review our security measures and staff training programs. We're committed to always providing a great guest experience and your review will be under consideration. We hope you'll consider staying with us again, as we continuously strive to create an experience where every guest feels secure and valued.

6/10 Okay

Tyler

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 2 nights in Mar 2023

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
2 night stay. Clean and friendly.
Stayed 2 nights in Mar 2023

8/10 Good

Javier

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2023

6/10 Okay

Alana

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Hotel was alright. Needing an update. Some items run down. Felt safe and it did the job for our family-just so pricey for one night.
Stayed 1 night in Feb 2023

8/10 Good

Debra

Travelled with family
Liked: Staff & service
The hotel is okay. The front desk staff was friendly and helpful. The property doesn’t appear to be maintained very well. We had to switch rooms cause it smelled like smoke. Our new room had a booger smeared on the wall, the toilet doesn’t flush very well, and the sink water sprays all over. Oh well, it’s just one night.
Stayed 1 night in Jan 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reliable hotel, good price and location
I have stayed here plenty of times. The hotel is reliably clean and comfortable and easy to stay at.
Stayed 1 night in Oct 2022

6/10 Okay

Amy

Travelled with partner
Liked: Staff & service
Property was fine for what we needed, to be close to family who live there, but we stayed 5 nights and never had any type of cleaning services even after asking for it. Had to go to front desk each time we needed clean towels and had to empty trash on our own. Breakfast was average. Our hallway *reeked* of weed smell.

10/10 Excellent

peter

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Fantastic manager — Stacey Was incredibly helpful informed and nice.
Stayed 1 night in Oct 2022

10/10 Excellent

Stuart

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2022

8/10 Good

Vicki

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2022

4/10 Poor

Paul

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The building was very old and dirty. If you are looking for a cheap place you will definitely find it here. The staff in the lobby were really nice but honestly it doesn’t make up for the conditions.
Stayed 1 night in Sep 2022

10/10 Excellent

Arvella

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022

10/10 Excellent

Joshua

Stayed 2 nights in Aug 2022

10/10 Excellent

Atolia

Business traveller
Liked: Property conditions & facilities
This is a very nice hotel. The staff is friendly and helpful with directions to stores in the area.
Stayed 6 nights in Aug 2022

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice venue, excellent staff!
Very comfy room, the bathroom had hair trimmings in the corner of the counter that I didn’t bring to their attention because I didn’t notice it until day 2 of 4. I just left it there. The staff are SO nice but watch out for the lady in charge of breakfast. She tad abrasive and shuts down breakfast not one second after end time! Don’t sleep on breakfast. The front desk ladies are SO nice and the main reason I would stay here again. Close to food/grocery and downtown
Stayed 3 nights in Jul 2022

8/10 Good

Hugo

Stayed 1 night in Jul 2022

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Good value
It was fine for the price. Good location, near 400, and on a great road corridor with lots of choices from a range of restaurants. Breakfast was adequate. Front desk was efficient.
Stayed 1 night in Jun 2022

10/10 Excellent

Beverly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Jess the front desk agent was extremely helpful and kind. She went the extra mile to ensure the guest was ok. Wonderful asset to this hotel and the community!
Stayed 3 nights in Jun 2022

10/10 Excellent

Craig

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Lowered rate$$$
Stayed 1 night in Jun 2022

6/10 Okay

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Rooms are what should be expected. Excellent area for shopping and dinning.
Stayed 2 nights in Jun 2022

8/10 Good

neil

Stayed 3 nights in May 2022

4/10 Poor

Dietwin

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We got there and they didn’t have the room we reserved. We got a room with two full beds and they told me that they only had one with a king size. The elevator was broken down and they put us in the third floor. The staff was very kind but the hotel itself was disappointing at best. The room smelled funky and having to carry our luggage three floors up after being on the road for 8 hours was not very comfortable. I will never stay there again.
Stayed 1 night in May 2022