Spa

Reviews of Nozo Hotel

3 out of 5
Nozo Hotel
14-38 Kitanominecho, Furano, Hokkaido

Reviews

9.6

Exceptional

Rating 10 - Excellent. 9 out of 12 reviews" "
Rating 8 - Good. 3 out of 12 reviews" "
Rating 6 - Okay. 0 out of 12 reviews" "
Rating 4 - Poor. 0 out of 12 reviews" "
Rating 2 - Terrible. 0 out of 12 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

dennis, Phuket

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Best hotel staff service I have encountered in over 2000 hotel nights
Stayed 1 night in Mar 2024
Response from Nozo Hotel Front Desk on Apr 18, 2024
Dear Dennis,Thank you so much for staying with us, and we are glad that you enjoyed your stay with us. We hope you can come back and stay with us again!

10/10 Excellent

dennis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself is a 2-4 min walk to the gondola. It’s a great location. The hotel is newly remodeled and very comfortable. Traditional Japanese sized rooms. The thing that really shines here though are the staff. 5 stars is not enough. We should be allowed one review a year where we can give 10 stars. Everyone here is superlative (great ). Without going into details, the staff all came together to help me out way above and beyond normal service. And don’t get me wrong, the normal routine service was beyond perfect As an added ease of life point.. the staff speaks great english.
Response from Nozo Hotel Front Desk on Apr 1, 2024
Dear Dennis,Thank you so much for taking the time to share your positive experience at Nozo Hotel. We are delighted to hear that you had a wonderful stay with us. We look forward to welcoming you back to Nozo Hotel in the future. Once again, thank you for choosing Nozo Hotel for your stay, and we can't wait to have the pleasure of serving you again in the near future.

10/10 Excellent

Leonardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing!!! The hotel is fantastic for skiing. I recomend this hotel if you plan to go to Furano.
Stayed 3 nights in Feb 2024
Response from Nozo Hotel Front Desk on Mar 20, 2024
Hi Leonardo, thank you so much for the review! We are glad that you enjoyed your stay with us. We are looking forward to seeing you again soon when you come and visit Furano!

8/10 Good

Sayaka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Nozo Hotel Front Desk on Mar 20, 2024
Thank you Sayaka for staying with us. We hope that we can host you again soon in the near future!

10/10 Excellent

Nianxin, Richmond Hill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I hate to share this review because I’m unable to give this new hotel any score lower than 5/5! Sooner or later people will find out how good it is and when I come back to Furano next year it will be all be booked up!! The amenities are easily 4 star hotel level and up. Good onsen with great shower, indoor and outdoor areas. Seriously you don’t even need to use the shower in your room, and one should just come to the onsen everyday. Great and easy to access ski locker room with boot dryers. Three minute walk to the gondola station. The breakfast option is insane as well - both Japanese and western items. They even serve icecream during breakfast - I mean even my son only gets that once a year on his birthday only but here you gotta do it everyday. English speaking staff are very helpful as well.
Stayed 2 nights in Jan 2024
Response from Nozo Hotel Front Desk on Mar 20, 2024
Hi Nianxin, thank you so much for the wonderful review! We're thrilled to hear that you enjoyed your stay with us! We are glad that you enjoyed the facilities our hotel has, and we are looking forward to seeing you again soon. Have a wonderful day!

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 11 nights in Jan 2024
Response from Nozo Hotel Front Desk on Mar 20, 2024
Thank you Adam for your ratings. We are glad you enjoyed your experience staying at Nozo Hotel. We are looking forward to seeing you again in the future!

8/10 Good

Jaime

Liked: Cleanliness, amenities, property conditions & facilities
Location is good. It’s close to the kitanomine gondola. I liked the interior design of the hotel. The staff are super friendly, great attitude, willing to help but some staff members are not experienced from a hotel operations perspective. This may be due to the hotel being very new still. The breakfast has a really good selection and tastes great but it would be good if there were more fruit and vegetable choices. They should definitely use smaller containers for some of the food so they don’t look like leftovers. The ski room humidity level is not low enough. It smells a bit and my gear didn’t dry overnight. The public bath is very serene and sauna is amazing.
Stayed 7 nights in Jan 2024
Response from Nozo Hotel Front Desk on Mar 20, 2024
Hi Jaime, Thank you for choosing to stay with us. We're absolutely thrilled to hear that you had an enjoyable experience during your time at Nozo Hotel. Your feedback is invaluable to us as it enables us to enhance both our team and our restaurant services, ensuring that every guest receives the best possible experience.We eagerly await the opportunity to host you again, providing you with an even better and more improved stay at Nozo Hotel.

10/10 Excellent

はるき

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
とても好い部屋でした! 逆側で景色が見れなかったですか...
Stayed 1 night in May 2024
Response from Nozo Hotel Front Desk on May 13, 2024
この度はお部屋を楽しんでいただいたようで、とても幸いです。次に来て頂く事があればリクエストなどでおっしゃて頂くとホテルの状況にもよりますが、出来る限り対応しております。

10/10 Excellent

Masaaki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
とても快適に過ごせた。スパやラウンジが素晴らしい。
Stayed 4 nights in Apr 2024
Response from Nozo Hotel Front Desk on May 13, 2024
この度は当ホテルのご滞在、コメント誠に有難うございます。快適に過ごせて頂いたようで幸いです。またいつかお会い出来る事を楽しみにしております。

10/10 Excellent

YUK PUI

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
比較新的酒店,舒適,整潔。
Stayed 2 nights in Mar 2024
Response from Nozo Hotel Front Desk on Mar 20, 2024
Thank you so much Yuk Pui for staying with us. We are grateful that you enjoyed your stay with us. We hope to see you again soon!

8/10 Good

Yuhei

Travelled with partner
Liked: Staff & service, amenities
Stayed 4 nights in Jan 2024
Response from Nozo Hotel Front Desk on Mar 20, 2024
Thank you Yuhei for the high ratings! We are looking forward to hosting you again in the future!