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The front desk staff was extremely friendly and the stay wasn’t terrible, just wasn’t anything to write home about. However there was an odor in the room like body odor and we kept finding hair all over our room that wasn’t ours.
Kaitlyn
Stayed 1 night in Mar 2024
Response from Vicki Napier, General Manager on Mar 14, 2024
Thank you for your feedback. I am looking into who cleaned your room to find where the issues stem from. As that is not the experience we want you to have at our hotel, we hope you will give us another chance to exceed your expectations.
Thanks so much for rating our Freeport, IL hotel. We hope to always exceed your expectations!
10/10 Excellent
Debora
Feb 16, 2024
I’m from out of time and wanted to celebrate my granddaughters 4th birthday, They allow my family and myself to use the pool and the breakfast area to serve pizza, cake and have my granddaughter to open presents!! They went above and beyond!! I thank you all, so much!! Words could not ever express my thankfulness!! God bless you all!❤️🙏
Debora
Stayed 1 night in Feb 2024
Response from Vicki on Feb 19, 2024
Thanks for your kind words regarding our Freeport, IL hotel. We hope to always exceed your expectations. We are so glad you had a great celebration with your granddaughter.
Quick trip to drop son off to school. The service was amazing. Everyone was friendly and helpful. It was nice and quiet during our stay. I would definitely at again.
Verified traveller
Stayed 2 nights in Jan 2024
Response from Vicki on Jan 22, 2024
Thanks for your kind words regarding our hotel. We hope to always exceed your expectations!
6/10 Okay
Keishun
Travelled with family
Jan 16, 2024
Keishun
Stayed 2 nights in Jan 2024
Response from Vicki on Jan 18, 2024
We're sorry you were not completely happy with our hotel. We gave you a special rate when you needed to extend due to car trouble, and we thought you were satisfied. Contact us if there is something we did not know about that should be brought to our attention.
Over all experience was very good. Room was outstanding as well as the breakfast options. Pool area was the only concern. Hot tub jets did not work to well and the water was warm at best. Pool water was very cold so was use to much.
Mark
Stayed 1 night in Dec 2023
Response from Vicki on Jan 18, 2024
Thanks for your feedback. We actually just replaced the jets last week on the hot tub. The pool and hot tub temps are set by the County health department, and we follow their guidelines. We hope you will visit us again so we can exceed your expectations.
Thanks for the great rating you've given our Freeport, Il hotel. We hope to always exceed your expectations!
10/10 Excellent
Clell
Nov 26, 2023
Clell
Response from Vicki & Jody on Dec 1, 2023
Thanks for the great rating you gave our Freeport, IL hotel. We hope to always exceed your expectations.
6/10 Okay
Scott
Travelled with family and small children
Nov 24, 2023
Liked: Staff & service, amenities
Room was clean but smelled like a cat litter box. Beds were comfortable and pool was good. Breakfast was nice as well.
Scott
Stayed 1 night in Nov 2023
Response from Vicki & Jody on Nov 24, 2023
Thanks for your feedback Scott, I have looked up the room you were in, and I am having housekeeping do a deep clean on the room and shampoo the carpet, as I'm not sure where the smell is coming from, but that is not the experience we want you to have at our hotel. We appreciate that you did notice it was clean, and thank you for your kind words regarding our beds, pool and Breakfast. We hope in the future you will return and give us the chance to exceed your expectations.
10/10 Excellent
Kourtney
Nov 19, 2023
Kourtney
Stayed 4 nights in Nov 2023
Response from Vicki & Jody on Nov 20, 2023
Thanks for the great review you gave our Freeport, IL hotel. WE hope to always exceed your expectations!
This is a very nice motel! Every area is clean and fresh!
The room was super nice and the breakfast was delicious every morning! The person serving breakfast was very friendly and accommodating!!
We will definitely stay here again! Thank you!
Bonnie
Stayed 3 nights in Oct 2023
Response from Vicki & Jody on Oct 30, 2023
Thanks so much for the great score you've given our Freeport, IL hotel. We hope to always exceed your expectations!
The bed mattress was old and sank toward the middle. We had a king suite that had a couch and chair in another part of the room than the be and there was only 1 tv in by the bed.
Cory
Stayed 2 nights in Oct 2023
Response from Vicki & Jody on Oct 30, 2023
Thank you for your feedback. I am having housekeeping looking to the mattress issue. All of our king suites only have 1 tv, and a pull out couch and chair, so I'm not exactly sure what you were expecting. It also had a wet bar. We hope in the future to exceed your expectations.
Thanks so much for your kind words, we hope to always exceed your expectations!
6/10 Okay
Linda
Travelled with family
Sep 29, 2023
Liked: Cleanliness, staff & service, amenities
This is one of the only places that we will stay in Freeport; the free breakfast is always good. The only complaint that I had this time is that the carpet in our ground floor room seemed just slightly damp.
Linda
Stayed 2 nights in Sep 2023
Response from Vicki & Jody on Sep 30, 2023
Thanks for reviewing our Freeport, IL hotel. I looked into your issue with the carpet in your room, and found they had shampooed it that day. I believe they returned it to service too quickly, and for that we apologize. Thank you for your kind words regarding our Breakfast!
I stayed for 5 nights. My toilet paper was never changed although I called a few times. I bought my own in the end. Used the soap provided and when I opened the wrapper it crumbled into dust.
Aaron
Stayed 5 nights in Sep 2023
Response from Jody on Sep 26, 2023
Hi Aaron, I appreciate the feedback and I am so sorry to hear about your experience with us. I will be looking into this further and hope we can exceed your expectations the next time you are in town.
Room was big, clean and stocked. Restocked on second day which is not a given these days. Lots of breakfast variety with a very friendly, attentive breakfast staff.
Wendy
Stayed 2 nights in Sep 2023
Response from Jody on Sep 20, 2023
Good Morning! Thank you for the wonderful review. I am so glad you enjoyed your stay!
6/10 Okay
Verified traveller
Travelled with family
Sep 3, 2023
Verified traveller
Stayed 2 nights in Aug 2023
Response from Vicki & Jody on Sep 3, 2023
Thanks for the feedback, please feel free to reach out to us if you can give us some details which we can use to provide a better stay for you, as well as others in the future.
Thanks for your feedback, Unfortunately, mattresses are always a personal preference. I'm so glad you were happy with everything else. We hope to always exceed your expectations.
Water leaking from bathroom ceiling vent; changed rooms to one that smelled cigarette smoke; others at desk with same complaint re smoke smell; one fail after another.
Michelle
Stayed 1 night in Aug 2023
Response from Vicki & Jody on Aug 26, 2023
We're sorry about the experience you had at our hotel which is why I refunded part of your room charge. The people above you overflowed their tub, and that is why you had water in the first room. I have discussed the other issues with our housekeeping team in hopes that you can return, and we can exceed your expectations.
I was very impressed by the staff at the front desk and by the number of people the hotel was employing and supporting. Because of the staffing I saw, I would choose Country Inn again in the future.
Amy
Stayed 2 nights in Aug 2023
Response from Vicki & Jody on Aug 24, 2023
Thanks so much for your kind words, we do appreciate them! We hope to always exceed your expectations!
8/10 Good
kerry
Travelled with family
Aug 19, 2023
Liked: Staff & service, amenities
Nice enough place in a town with limited options.
kerry
Stayed 1 night in Aug 2023
Response from Vicki & Jody on Aug 19, 2023
Thanks for your kind words regarding our Freeport, IL hotel. We are proud of the 23 years we have won "Best in the Region". We're glad you noticed!
10/10 Excellent
Gregory
Aug 15, 2023
Gregory
Stayed 2 nights in Aug 2023
Response from Vicki & Jody on Aug 17, 2023
Thanks for the great review you gave our Freeport, IL hotel. We hope to always exceed your expectations!
Food is pretty poor, yet the comfort of the rooms made up for that
Kathleen K
Stayed 3 nights in Aug 2023
Response from Vicki & Jody on Aug 14, 2023
Thanks for your feedback. I'm sorry you were not pleased with our complimentary breakfast. Maybe try a different entree' your next stay. We hope to always exceed your expectations. I'm glad you were happy with the comfort of your room.
Room very nice and updated. Enjoyed the breakfast options. Staff very quick and efficient with room cleaning. Staff also kept up with breakfast selections with an unusually large number of people.
Lois
Stayed 1 night in Aug 2023
Response from Vicki & Jody on Aug 14, 2023
Thanks so much for your kind words regarding our Freeport, IL hotel. We hope to always exceed your expectations!