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Reviews of Ritter Hotel

Ritter Hotel
Grosse Rittergasse 79, Frankfurt, HE

Reviews

5.0
Rating 10 - Excellent. 8 out of 141 reviews" "
Rating 8 - Good. 24 out of 141 reviews" "
Rating 6 - Okay. 34 out of 141 reviews" "
Rating 4 - Poor. 29 out of 141 reviews" "
Rating 2 - Terrible. 46 out of 141 reviews" "

5.4/10

Cleanliness

5.2/10

Staff & service

4.0/10

Amenities

4.8/10

Property conditions & facilities

4.2/10

Eco-friendliness

Reviews

2/10 Terrible

Krisztian

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
extremely noisy, furniture completely worn out, room smells of tobacco smoke, staff very nice
Stayed 1 night in Oct 2022

10/10 Excellent

JOSE

Stayed 1 night in Jul 2022

2/10 Terrible

corey D, Regina

Travelled with partner
Liked: Amenities
Disliked: Staff & service
Our credit card wasn’t charged when we booked online. So when checking in they wouldn’t accept credit card and ONLY cash. The room was big, there is no air conditioning so we had to have the windows open at night. We stayed during a Saturday and Sunday night. Saturday night when we were going to bed it felt like I was trying to fall asleep in front of the speakers at a rock concert. The streets be low are lined with bars and the party lasted until 4:45 am when the police showed up to shut it down. We were hoping to get a better sleep Sunday night as people will have to work Monday. Not the case, Sunday had fewer people but it was just as loud and lasted all night. If you are young and looking to party all night this is the place for you. If you are looking to do the sightseeing and get a good nights rest I recommend looking somewhere else.
Stayed 2 nights in Jul 2022

8/10 Good

Brent, Runaway Bay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
So this is an older building in a very popular nightlife spot. So be aware of what you are getting. There is no air conditioning, so beware the summer. It is also right in the middle of a very active area of bars, clubs and restaurants that stay open all night. Great if you are looking for that. Staff is very nice and helpful but don't speak English. Google Translate is your friend if you don't speak German. They also only take cash. If you're an adult looking for somewhere close to crash after partying all night and don't mind lack of AC then it's perfect
Stayed 2 nights in Jun 2022

2/10 Terrible

Arash

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never ever consider the place
Horrible service! Super expensive for the quality. They did not accept credit card for the payment. What kind of hotel does not accept credit card???? Even through Hotels.com I could not pay with my credit card. Just cash and a hand written receipt. Very dirty place near bars that drunk people were yelling until 4 AM.
Stayed 3 nights in Jun 2022

2/10 Terrible

Ahmad

Disliked: Staff & service
Stayed 1 night in May 2022

2/10 Terrible

Julie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We did not stay but stormed off after being left to wait outside in the rain and snow for an hour after our check in time. The place was so run down that by the time we got inside I didn’t trust them with my credit card and we left to walk to a new hotel. Very stressed and tired after dealing with the rude owner
Stayed 1 night in Mar 2022

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, amenities
The hotel was not open. No one was at the lobby and when I called the number the person told me I needed to stay in another hotel run by the same company which was on the other side of Frankfurt. This listing needs to be removed from Expedia as it has been closed for some time. Request full refund please
Stayed 1 night in Mar 2022

6/10 Okay

Huseyin

Travelled with group
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Good location dirty rooms
Location wise it was ok but the room was not clean at all
Stayed 3 nights in Nov 2019

2/10 Terrible

Lee, Portland, OR

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
So, we checked in, very nice staff, went to our room which was clearly marked at Non-smoking, and it wreaked of cigarette smoke, like someone was there right before us smoking. The windows were open and we found a lighter and an empty pack of cigs. I can only guess that it was staff. We had no hot water and the light over the bathroom sink was out. I took the lighter and empty pack of cigs down to the front desk, since I didn't want to get penalized and they acted surprised. I wouldn't stay there again. Breakfast was good, but it was basically a pit. It is situated right over about 5 bars, so there was a lot of noise all the way until 4 AM. If you want to party, this is your place, if you want to sleep, it's not. It's basically a flop-house.
Stayed 1 night in Sep 2019
Response from Jerry on Sep 15, 2019
I'm sorry that your stay in our hotel is not very pleasant. We apologize But our staff did not smoke, the cigarette butts in the room were not found when the cleaners cleaned, sorry to leave you a bad impression. The hot water controller is in the boiler room, and we solved the problem within ten minutes after you reported the problem. In fact, we hope that you can tell us about the bathroom lighting, so we can solve it as soon as possible. Our hardware facilities are not good enough, but we have been improving this and adding them step by step. I feel sorry again and wish you a good day.

8/10 Good

lynda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Hotel was clean and employees very helpful. Local area seems to be party place. Overall great
Stayed 2 nights in Nov 2018

8/10 Good

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and charming
Great place. Only trouble was the it was listed as having AC but did not
Stayed 1 night in Aug 2018

10/10 Excellent

SAKIKO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, old hotel
Ritter Hotel is a good, old hotel. It was surrounded by traditional pubs and restaurants, so I could enjoy the atmosphere. The staffs were nice, too. They gave me heart-warming services.
Stayed 1 night in Aug 2018

6/10 Okay

richard, uk

Liked: Cleanliness
Disliked: Staff & service
Nice location staff wanting
Stayed 1 night had requested 2 x twin rooms with additional beds - i.e. 2 x 3 bedded rooms which was confirmed with e bookers when arrived staff at reception had no understanding off this irritating as paying for 3 per room. Best comparative is Faulty Towers !!
Stayed 1 night in Feb 2018

2/10 Terrible

Holger, Berlin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nobody there to check us in! Doors closed.
We reserved a room for 2 nights on Expedia and when we arrived we found ourselves in front of a locked door and nobody there. I though maybe the hotel had been closed because it looks terrible, when the images on the Expedia site looked quite charming. I called a number that was on a small piece of paper and a man advised that he will be there very quickly. 20 minutes went by and I called back and the same man said: Oh yes, someone will be there in 5 minutes. Another 20 minutes went by and we started to search for another hotel in the surrounding area that charged me double the price. Ritter Hotel needs to be removed form Expedia.
Stayed 2 nights in Jul 2017

6/10 Okay

Verified traveller

Disliked: Room comfort
Good for a short stay.
This was a good spot for a short stay. Convenient ~10 minute walk from Konstablerwache station and right in the heart of an excellent night life area. Not the most luxurious of accommodations, but for the price it was fine. Being on top of a bar made it a bit loud at night but nothing too crazy.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The cleaning lady stole one my samples intended for customer review. I was there for Heimtextil 2017. Otherwise, the hotel was okay for the price paid.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
If you have, literally, no where else to stay...
Well, that was my situation. City-wide trade show had everything else in the city sold out. So, I put myself in this situation - but it was bad... bad.

6/10 Okay

Lance, Los Angeles CA

Liked: Staff & service
Disliked: Property conditions & facilities
Ok hotel.
The rooms and exterior, are very pretty. The place is very close to everything you'll want to see in Frankfurt. The bathrooms leave something to be desired, and they are in the process of changing the carpets in the rooms. The new carpets a fairly nice... the old ones, not so much. The staff is super freindly, which is nice since the front door is always locked, and you will have to ring the doorbell everytime you come and go. I guess that the neighborhood can get a lottle rough at night. The biggest drawback is parking. You will need to park in the public parking a few blocks away, thhis is only a problem if you are driving through Germany, not that most people do... oh and I hope you like old timey stairs.

6/10 Okay

Donal, Dublin

Liked: Staff & service
Disliked: Room comfort
Basic but effective
We were staying for a exhibition at the messe. The hotel is small and basic but this is all we needed so was ideal for us. Main thing is ideal location for access to nightlife and local train station for quick transport to the fair

8/10 Good

Johnny, Pigtown

Liked: Cleanliness, room comfort
Alright
New Years Eve Party

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't Bother.
I will never stay at this hotel... I'd rather sleep in the street with the homeless at the train station.

2/10 Terrible

Gauhar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Passable for drunks, otherwise disgusting!
The hotel is located in a great pub neighborhood - pubs for blocks. The hotel is horrendously dirty and disgusting, difficult to navigate and uncomfortable. I could barely make it to the first-floor room with my suitcase, I can't imagine doing while being completely drunk - would probably break my neck. It would be good to visit the neighborhood, but never this hotel again!

4/10 Poor

ljupco, AUS

Disliked: Cleanliness, property conditions & facilities, room comfort
hotel is old
Old carpet. Old bathroom. Bad pillows. Hotel needs to be renovated. Positive side, location is awesome. Bars and takeaway next door. No cabs needed. Noise wasn't a problem once inside. We were on 2nd floor. Didn't hear a thing.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort

2/10 Terrible

Melanie, LA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Scam
I prepaid through Expedia. I get to the hotel and they say it wasn't paid. I pull out my receipt and she says it's for 1 room even though my receipt clearly shows 2 rooms. She calls her boss and then says "oh it's fine. All taken care of" then tells me to sign. As I sign I realize my credit card number is listed and the price (it's all in German other than that). I ask what is this? She grabs it and crumples it and hides it from me. I ask for it back and she refuses to give it to me. She charged my card AGAIN without my approval. Don't stay here!!!

6/10 Okay

Catalin sorin

Liked: Cleanliness, room comfort

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Business trip
Lively location, hotel staff could not be more helpful. Hotel condition is very basic.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The most horrible hotel in our life
We can NOT understand expedia offering that Hotel. We were afraid to get into the shower because everything was more than dirty. We are thinking of refusing payment.

2/10 Terrible

LINDA, tiverton

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beware of this hotel
This hotel had double booked my room, which is apparently a common occurrence so if you book with hotels.com you will have no guarantee that you have a room

6/10 Okay

Emil

Disliked: Cleanliness

2/10 Terrible

Wayne, Bendigo, Australia

Disliked: Property conditions & facilities, room comfort
Never, Never, Never stay here
We booked for three nights in late September 2014; we were looking for something reasonably priced, yet central for a three day layover between flights. I usually check reviews, but on this occasion had to make a decision very quickly and made a quick booking on the basis of the hotel's location, price and quaint appearance, without checking other visitors' reviews. BIG MISTAKE! The room was tired, with stained and spotted carpets, and the bathroom was ok. For the price, I wasn't too concerned about these issues, but when we were woken at 3am by the noise of a drunken football crowd in the bar directly below our room, screaming songs and jumping up and down so much so that the whole building shook, we knew we'd made a mistake. It was only when the Police turned up about an hour or so later that the noise stopped. We bailed after one night - we simply found it impossible to sleep and weren't sure whether there'd be a repeat performance the next night. I've never posted a negative review of a hotel before; but this was such a bad experience that it couldn't be let go without saying something.

6/10 Okay

Carlos, Victoria, BC

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Nothing like the pictures

4/10 Poor

Sumant, Frankfurt

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent for young travellers - nice happening place
The rooms are not very clean, no toiletries are on offer. Stayed for a day on weekend, happening place around. good for getting drunk and bunking into a bed close by.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed here for one night while passing through Frankfurt. Great place for the price offered. There's no air conditioning. A lot is happening around the area so don't plan on sleeping unless you brought some ear plugs. Not for a family with small children.

2/10 Terrible

Lior, frankfurt

Disliked: Staff & service, property conditions & facilities, room comfort
worst hotel service
The hotel service was bad !!

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort

8/10 Good

Mark, Sydney, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location

4/10 Poor

Rosa Maria, Littleton, CO

Disliked: Property conditions & facilities, room comfort
Ok if you are looking for a chip hotel
We stayed just overnight on our way to Vienna, the hotel can use some remodeling. The room was small, no elevator, very narrow stairs. Frankfurt was be very expensive because for that price we were expenting something better. I will recomend paying more and get a better hotel.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
City life!
This is a noisy part of Frankfurt, but nothing keeps me awake so it didn't bother me. The room was clean and fairly tidy, in an historic building with character - which I like. Nice staff who were helpful and spoke English very well, making up for my very poor German. I suppose in a city one might not be too surprised by the insect-life - and I only saw one small cockroach in a whole evening. However, in the same city environment there is no excuse for a poor internet connection. The 'free' internet access wasn't even worth the price. All in all . . . it was too expensive for what was supplied, even if there really was a big car show in the city that weekend.

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Ritter Hotel
NIce helpful staff. Sachsenhausen is not for kids and hotel is right in the middle of the loudest bar street in the area.

8/10 Good

Brittwhitt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location- clean & comfortable!
Cute place! Clean, comfortable, front desk 24 hours, lots to do right out front door. Safe location- feel safe even at 2 or 3 am being outside alone. This is not 4 star hotel but it's excellent for price! Parking is on street and you must pay between 8am and 6pm but other than that this place is great!! Would stay again!

6/10 Okay

Verified traveller

Disliked: Room comfort
Perfect location
If you are going to stay just for a day or two in Frankfurt, this is the place to stay, right in the middle of the most touristic place in the city, also very close by are the financial district, the river. In conclusion, if you don't have too much time but still want to visit the city, go to this hotel. The comfort is not the greatest, but decent for 1 or 2 nights max.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

LB

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy
Was fine. Gorgeous building. Breakfast was great. Was a bit noisy at night outside but I think that was because of the soccer final.

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Sehr schrecklich! Awful hotel.
Awful hotel. No air conditioning so the windows had to be kept open at night- unfortunately this meant that the noise outside the hotel was easily heard inside the room. Even with ear-plugs it was impossible to sleep. The hallway carpets stank and were older than I am. The staff were not very helpful- especially the night porters. We were left outside ringing the doorbell for around 15 minutes at night (the front door is always locked) until the night porter let us in. He appeared to be drunk and only answered the door after I rang the reception telephone. Do not stay here. The area is full of late night bars and they never seem to close! You will not get any sleep.

6/10 Okay

vanman, Sacramento CA

reasonable price...nothing more
Quite noisy at hight from the bars and street people ..used ear plugs...and very warm rooms with no fans

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Too loud, too confined , good location to party
Bars around make it impossible to sleep unless you party with them! A quiet room exists but is a hole with hardly any light. Poor value for money. Breakfast is ok though and staff is friendly and helpful.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ritter Hotel Frankfurt
Good location, clean & comfortable room at an affordable price. Within walking distance of museums and shopping district.