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Didn't like the over power disinfectant spray that was used in the lobby & the halls. One of the beds the mattress was sunken in the middle and made noise.
Liked the easy access in & out the parking lot and it was fairly quiet.
Room was dirty and gross. Bathroom was disgusting and the bed was lumpy. Got a refund and left
Annette
Stayed 2 nights in May 2024
Response from Manager on May 26, 2024
Hello Annette,We apologize for any inconvenience you experienced during your stay. Your feedback is valuable, and we will address these concerns with our housekeeping team for improvement. Thank you for bringing this to our attention as we strive to offer a superior guest experience.
Hello Pamela,We appreciate your positive feedback and are delighted to hear that you found our hotel to be a nice place. Our team strives to provide a pleasant experience for all our guests. Should you have any further feedback or suggestions, we welcome you to share them with us.
Hello Shane,We are delighted to hear that you were able to enjoy a peaceful night's sleep during your stay with us. Our top priority is ensuring our guests have a comfortable experience. Should you choose to stay with us again, we look forward to providing you with another restful stay.
Hello ricardo,We are overjoyed to hear that you had a wonderful stay with us! Should you have any additional comments or suggestions, please don't hesitate to reach out to us directly. Your feedback is greatly valued, and we look forward to welcoming you back soon!
10/10 Excellent
Thoa
May 11, 2024
Thoa
Stayed 2 nights in May 2024
Response from Manager on May 13, 2024
Hello Thoa,We are amped to hear that you had a wonderful experience during your stay with us! If you have any further feedback to share, please do not hesitate to reach out to us. We look forward to welcoming you back in the future!
10/10 Excellent
Kyle
May 2, 2024
Kyle
Stayed 1 night in Apr 2024
Response from Manager on May 23, 2024
Hello Kyle,We are ecstatic to hear that you had a wonderful experience during your stay with us. We hope to welcome you back again soon for another enjoyable visit.
6/10 Okay
Cynthia
Travelled with partner
May 1, 2024
Disliked: Cleanliness
I Had to wipe down bathroom doors and headboard. Walls and Carpets need to be cleaned.
Cynthia
Stayed 2 nights in Apr 2024
Response from Manager on May 4, 2024
Hello Cynthia, We appreciate your feedback and will share it with our housekeeping team for further improvement. Our aim is always to provide a clean and comfortable environment for our guests.
8/10 Good
Russell
Apr 30, 2024
The door to my room would not lock all the time
Needs some work.
Russell
Stayed 2 nights in Apr 2024
Response from Manager on May 4, 2024
Hello Russell,Thank you for sharing your feedback with us. We appreciate your suggestions and will make sure to look into the matter promptly. Your thoughts are valuable in helping us improve our services for future guests.
8/10 Good
Richard, Sylmar
Travelled with family
Apr 30, 2024
Liked: Cleanliness, amenities
Nice rooms except for the beds and lack of a box spring. Wi-Fi went out on day 2 of our 10 day stay. It was never restored nor was anyone working on it. Staff were nice and accommodating.
Richard
Stayed 10 nights in Mar 2024
Response from Manager on May 4, 2024
Hello Richard,We appreciate your feedback regarding our rooms and staff. We're glad to hear you found our staff accommodating. For any concerns about your stay, we recommend reaching out to our management directly for further assistance. Thank you for choosing our hotel, and we hope to welcome you back in the future.
2/10 Terrible
Antinesha
Travelled with partner
Apr 28, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Expedia lied about this place said they had a hot tub robes & much more was in disbelief that hotel was just as bad as a Motel 6 smh the price for the hotel & the actual hotel was a waste
Antinesha
Stayed 2 nights in Apr 2024
Response from Manager on May 1, 2024
Hello Antinesha, We apologize for any disappointment you experienced during your stay. Our amenities are accurately represented on our official website to manage expectations. We value all feedback and will share your comments with our team for future improvements. Thank you for sharing your thoughts with us.
Hello Ricardo, We appreciate your feedback regarding the mattress and have forwarded it to our management for review. Please do not hesitate to reach out to our team to discuss your experience further.
8/10 Good
Lamar
Travelled with family
Apr 23, 2024
Liked: Staff & service
Ok - clean - staff was great
Lamar
Stayed 1 night in Apr 2024
Response from Manager on Apr 25, 2024
Hello Lamar, We appreciate your feedback on the cleanliness and our staff's service. We strive to provide top-notch experiences for all our guests. If there's anything else you'd like to share or if you plan to visit again, feel free to reach out to us.
4/10 Poor
Valentin
Apr 23, 2024
Location
Valentin
Stayed 1 night in Apr 2024
Response from Manager on Apr 25, 2024
Hello Valentin, Thank you for sharing your feedback on the location. We appreciate your input and will take it into consideration for future improvements. If you have any further comments or concerns, please don't hesitate to reach out to our management team directly.
6/10 Okay
Sabrina
Apr 21, 2024
Disliked: Property conditions & facilities
Sabrina
Stayed 7 nights in Apr 2024
Response from Manager on Apr 25, 2024
Hello Sabrina, We appreciate you staying with us. If there is any specific feedback you would like to share with us about your experience, please reach out. We look forward to welcoming you back in the future.
10/10 Excellent
Jose
Apr 20, 2024
Liked: Property conditions & facilities
Disliked: Staff & service
…
Jose
Stayed 6 nights in Apr 2024
Response from Manager on Apr 23, 2024
Hello Jose,Your perfect rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!
10/10 Excellent
cara
Apr 19, 2024
cara
Stayed 2 nights in Apr 2024
Response from Manager on May 10, 2024
Hello cara,We are thrilled to hear that you had a wonderful experience at our hotel! We hope to welcome you back soon for another fantastic stay.
The staff was nice and friendly. The room was clean and quiet.
Eric
Stayed 2 nights in Apr 2024
Response from Manager on Apr 20, 2024
Hello Eric,We are delighted to hear that you found our staff nice and friendly and that you enjoyed a clean and quiet room during your stay. Your positive feedback is greatly appreciated and we hope to welcome you back soon for another pleasant experience.
10/10 Excellent
cara
Apr 18, 2024
cara
Stayed 1 night in Apr 2024
Response from Manager on May 10, 2024
Hello cara,We are thrilled to hear that you enjoyed your stay with us! If you have any further comments or suggestions, please do not hesitate to reach out to us directly. We look forward to welcoming you back again soon!
8/10 Good
Glendi
Apr 18, 2024
Glendi
Stayed 1 night in Apr 2024
Response from Manager on May 10, 2024
Hello Glendi, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.
Nothing fancy, but it was super clean, and the owner and his family were so kind
audra
Stayed 2 nights in Dec 2023
Response from Manager on Apr 18, 2024
Hello audra, We're pleased to hear that you appreciated our cleanliness and experienced kindness from the owner and his family during your stay. If you have any further feedback or suggestions, please feel free to reach out to us. Your comments are valuable as we strive to continuously improve our guests' experiences.
We came for a youth football championship.
The ONLY ISSUE we experienced was the room phone did not work.
Rosalind
Stayed 3 nights in Apr 2024
Response from Manager on Apr 17, 2024
Hello Rosalind, We appreciate your feedback regarding the room phone issue during your stay. Our team will ensure all amenities are in top condition for future guests' convenience. Thank you for choosing our hotel for the championship event.
10/10 Excellent
Joey
Travelled with partner
Apr 14, 2024
Easy to get to!
Joey
Stayed 1 night in Apr 2024
Response from Manager on Apr 17, 2024
Hello Joey,We appreciate you sharing your feedback on the hotel's convenient location. If there's anything else we can assist you with, please don't hesitate to reach out to our management team.
8/10 Good
Sarah
Apr 14, 2024
Liked: Cleanliness, staff & service, amenities
Staff was very polite and always available. My room was very clean and everything was working. The bathrooms and a/c units in the rooms could use an upgrade. Also the elevators seem old in need of updates. The breakfast was not terribly impressive. Overall, its a good place to stay.
Sarah
Stayed 1 night in Apr 2024
Response from Manager on Apr 16, 2024
Hello Sarah,Thank you for taking the time to share your detailed feedback with us. We appreciate your kind words about our staff and cleanliness. We continuously strive to improve our services and facilities based on guest comments. Your insights on the bathrooms, a/c units, elevators, and breakfast will be shared with the relevant teams for their review and consideration. We hope to welcome you back in the future for an even better experience.
Hello Kiran,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was good, and we hope to have the pleasure of hosting you again soon..
Enjoyed my stay here. Room was very clean. Staff efficient and helpful. The downside was breakfast. The area was so messy (split food not cleaned up, some items empty and not replenished, dirty tables not cleaned / generally so bad we skipped the breakfast provide on two days and ate at a nearby IHOP.
Gregory
Stayed 2 nights in Apr 2024
Response from Manager on Apr 14, 2024
Hello Gregory,We are pleased to hear you enjoyed your stay with us and found our rooms clean with efficient and helpful staff. Thank you for your feedback on the breakfast area; we will share this with our team for improvements. We hope to welcome you back in the future for a better experience.
Hello Shawnda,Your perfect rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!
Hello Helena,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!
10/10 Excellent
Rian
Apr 5, 2024
Liked: Staff & service
N/a
Rian
Stayed 2 nights in Mar 2024
Response from Manager on Apr 9, 2024
Hello Rian,We appreciate you sharing your feedback with us. We encourage you to reach out to our management team should you need assistance with your anything. Thank you for choosing to stay with us, we hope to welcome you back in the future.
10/10 Excellent
Amber
Business traveller, Travelled with partner
Mar 30, 2024
Liked: Cleanliness, staff & service, amenities
Only thing made did not clean bathroom good or vacuum carpet dog hairs was all on carpet
Amber
Stayed 2 nights in Mar 2024
Response from Manager on Mar 31, 2024
Hello Amber,We appreciate your feedback regarding your recent stay. We recommend contacting our management team directly to address any concerns you have encountered during your visit. Our team is always eager to assist in ensuring a comfortable stay for all our guests.
8/10 Good
Raymond
Mar 28, 2024
Raymond
Stayed 1 night in Mar 2024
Response from Manager on Apr 19, 2024
Hello Raymond, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.
Hello Ricardo,We're delighted to hear you had a pleasant stay with us! Please feel free to reach out to us directly with any feedback you might have, so we can continue to improve our services for future visits.
10/10 Excellent
Ricky
Mar 27, 2024
Liked: Cleanliness
Ricky
Stayed 1 night in Mar 2024
Response from Manager on Mar 29, 2024
Hello Ricky,We are delighted to hear that you had a wonderful experience with us! We hope to welcome you back soon for another enjoyable stay.
Hello Ahmed,We're pleased you found our hotel to be a good value. We aim to provide a comfortable experience for all our guests. Feel free to share any further feedback with our management team for future improvements.
i liked how close it was to everything but i didn’t like that i heard dogs barking all night and people slamming doors and acting out. when i went to check in there was nobody at the front desk, i had to call multiple times to get some service. i would’ve left but i had already paid for my stay. the elevators are broken and the wifi never worked.
Selene
Stayed 2 nights in Mar 2024
Response from Manager on Mar 27, 2024
Hello Selene, We apologize for any inconvenience you experienced during your stay with us. We value your feedback and will address these concerns with our team. Please reach out to our management team directly to discuss your stay further.
10/10 Excellent
Deanna, Granbury
Travelled with family, Travelled with group
Mar 24, 2024
Liked: Cleanliness, staff & service, amenities
The room was clean and the bed was comfortable. The elevator closest to our room was out of order. Please add a second waffle maker to your breakfast to speed things along. Also, I waited 10 minutes for coffee at breakfast and never got it.
Deanna
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Deanna,We appreciate your feedback on the cleanliness and comfort of your room. We apologize for the inconvenience regarding the elevator and breakfast service. Your comments will be shared with the team for review. Thank you for bringing this to our attention.
10/10 Excellent
Randy
Mar 24, 2024
Randy
Stayed 1 night in Mar 2024
Response from Manager on Apr 14, 2024
Hello Randy,We are thrilled to hear that you had a fantastic stay with us! We hope to welcome you back soon for another wonderful experience.
Hello Tonnie,We are delighted to hear that you had a fantastic experience at our hotel! We look forward to welcoming you back for another perfect stay.
Check in and Checkout were seamless. There was alot to do in the area and everything was within walking distance.
Christian
Stayed 1 night in Mar 2024
Response from Manager on Mar 22, 2024
Hello Christian,We're delighted to hear you found our check-in and check-out process smooth. It's wonderful you enjoyed the convenient location with plenty of attractions nearby. Your positive feedback on the area is greatly appreciated.
I stay here almost every month for work. The elevators NEVER work. And the ice machines dont either. Everything else ia great!
Patricia
Stayed 2 nights in Mar 2024
Response from Manager on Mar 22, 2024
Hello Patricia, We appreciate your loyalty and feedback on your recent stay. We are glad you enjoyed most aspects of your visit. Your comments about the elevators and ice machines have been noted, we will address these concerns with our team for improvements. Thank you for choosing our hotel and we look forward to welcoming you back on your next visit.
10/10 Excellent
Steve O
Mar 18, 2024
Steve O
Stayed 1 night in Mar 2024
Response from Manager on Mar 22, 2024
Hello Steve O,We're thrilled to hear you had a wonderful stay with us! Our team looks forward to welcoming you back soon for another fantastic experience at our hotel.
4/10 Poor
Alejandra D.
Travelled with family and small children
Mar 18, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
There was a dog barking two nights and it was loud
The carpet was dirty and sticky, I walked barefoot and my feet where black, it was disgusting. The bathroom had a dirty floor as well.
Alejandra D.
Stayed 3 nights in Mar 2024
Response from Manager on Mar 22, 2024
Hello Alejandra D., We appreciate you taking the time to share your experience with us. We always strive to meet our guests' expectations and will address your feedback with our team to ensure future guests do not encounter similar issues. We apologize for any inconvenience caused during your stay.
2/10 Terrible
ROSALBA
Mar 18, 2024
The rooms were very dirty and moldy… the room had a moldy smell. I think if cleaning staff would take time to clean in depth it would be ok.
ROSALBA
Stayed 1 night in Mar 2024
Response from Manager on Mar 22, 2024
Hello ROSALBA, We appreciate your feedback on your recent stay. We encourage guests to contact us directly during their stay so we can address any concerns promptly and ensure a comfortable experience. Thank you for bringing this to our attention.
10/10 Excellent
Katherine
Mar 16, 2024
Katherine
Stayed 1 night in Mar 2024
Response from Manager on Apr 9, 2024
Hello Katherine,We are delighted to hear that you enjoyed your stay with us! If there is anything else we can assist you with, please don't hesitate to reach out. We look forward to welcoming you back soon!
8/10 Good
Traci
Mar 16, 2024
Traci
Stayed 1 night in Mar 2024
Response from Manager on Apr 9, 2024
Hello Traci, We appreciate you taking the time to review our hotel. Should you have any feedback to share from your recent stay, please do not hesitate to reach out to us so we can address any concerns. We hope to welcome you back in the future for an even better experience!
10/10 Excellent
Susan
Mar 15, 2024
Susan
Stayed 2 nights in Mar 2024
Response from Manager on Apr 7, 2024
Hello Susan,We appreciate your high rating and are glad to know you enjoyed your stay overall. If there is anything specific you would like to share or any suggestions for improvement, please don't hesitate to reach out to us. We value your input and hope to welcome you back in the future.
Room was okay. Staff is terrible at this location. Needs new management ASAP. Very unprofessional
The phone in my room doesn’t even work so if something was to happen we couldn’t call emergency. Was thinking about extending again but never again. I wouldn’t recommend this location
Angellique
Stayed 3 nights in Mar 2024
Response from Manager on Mar 16, 2024
Hello Angellique,We appreciate your feedback and apologize for any inconvenience you experienced. Please know that your concerns will be addressed with the team for improvement. It is important to us that all aspects of our guests' stay meet expectations. Thank you for bringing these issues to our attention.
We had no cold water to shower and they gave us another room. I opened the door and someone was in the shower. Loading and unloading my clothes for another room was a lot and they told me I would get a discount and never did
Elizabeth
Stayed 1 night in Jan 2024
Response from Manager on Mar 14, 2024
Hello Elizabeth, I'm sorry to hear about the inconvenience you faced during your stay. Your feedback is truly valuable and I will ensure to share it with the concerned team for improvement. For any concerns regarding the promised discount, please reach out to our management for further assistance.
6/10 Okay
Joe
Travelled with family, Business traveller
Mar 12, 2024
Hotel was old and toilet was not working in our room. Call the front desk and he just said they will provide us with a plunger. We have to unclog it ourself.
Joe
Stayed 3 nights in Mar 2024
Response from Manager on Mar 14, 2024
Hello Joe, We appreciate your feedback regarding your recent stay. Our team strives to address maintenance issues promptly. Please accept our apologies for any inconvenience and know that we have shared your comments with the relevant departments for review and improvement.
8/10 Good
Lucia
Travelled with family
Mar 9, 2024
Liked: Cleanliness, staff & service
Overall stay was fine. However, there were problems with the fire alarm going off.
Lucia
Response from Manager on Mar 12, 2024
Hello Lucia, We are glad you had an overall fine stay. We apologize for any inconvenience caused by the fire alarm. Your comments will be shared with our team for improvement. Thank you for your valuable feedback.