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Thank you Barry for taking the time to give us an amazing review. We are so glad to hear that you enjoyed your stay with us. We look forward to welcoming you again in near future.Thanks again.
It is a clean, quite and very beautiful place. Probably the best hotel in the area. Very fair price for the quality of the room and building facilities. Will be staying here again in the future when I need a room in fort mcmurray
Adam
Stayed 1 night in May 2024
Response from John on May 22, 2024
Hi Adam, thank you for taking a moment to give us an amazing review! We are glad to know that you enjoyed your stay with us. We look forward to hosting you again here at the Pomeroy. Thank you!
Thank you Robert for taking the time to leave us a review. We are so glad to hear that you enjoyed your stay with us. We look forward to hosting you again at Pomeroy.Thanks again!!
6/10 Okay
Solomon
May 19, 2024
Liked: Cleanliness
Solomon
Stayed 1 night in May 2024
Response from Gurpreet on May 20, 2024
Thank you Solomon for taking the time to provide us your feedback. If possible please let us know where should we improve to make your stay more satisfactory on your next visit.Thanks again.
6/10 Okay
Nena
May 12, 2024
Liked: Cleanliness
Disliked: Property conditions & facilities
Nena
Stayed 3 nights in May 2024
Response from Gurpreet on May 14, 2024
Hi Nena, thank you for the rating. If possible please let us know where we can improve to make your stay more satisfactory next time.Thanks again.
i liked that i could walk to places to eat from here, i could also walk to the store. Nice location, and clean
Shauna
Stayed 1 night in May 2024
Response from Tanu on May 6, 2024
Hello Shawn,Thank you for your wonderful feedback. We are so glad to hear that you liked our location. We are delighted that you enjoyed your stay with us.We look forward to hosting you again on your next visit to the town.
The hotel is newer and is kept up really well. The beds could be a little more comfortable, but otherwise, the room is spacious and clean. It is also within walking distance to a couple good restaurants (Earls and BP's) which is ideal! The underground parking is also a great feature.
Chantel
Stayed 1 night in Apr 2024
Response from Gurpreet on Apr 21, 2024
Thank You Chantel for your wonderful feedback. We are so glad to hear that you liked our location and enjoyed the amenities. We really appreciate it and look forward to hosting you again in near future.
10/10 Excellent
Ayo
Apr 20, 2024
Ayo
Stayed 3 nights in Apr 2024
Response from Tanu on May 11, 2024
Thank you so much Ayo for great rating. We look forward to hosting you again on your next visit to Fort McMurray.
Booked as there was a steam room but sadly it was under maintenance
Otherwise was great hotel for price and comfy bed
Alisa
Stayed 2 nights in Apr 2024
Response from Gurpreet on Apr 9, 2024
Thank You so much Alisa for taking the time to provide your feedback. Unfortunately, our steam room was down but our team is working on it so it can be operational as soon as possible. We are glad to hear that you enjoyed other amenities.Thanks again.
Serena the breakfast server was very pleasant friendly amd helllpful in the morning.
Yesim
Stayed 2 nights in Mar 2024
Response from John on Mar 26, 2024
Hello Yesim, we are happy to know that you enjoyed your stay with us. Thank you for taking the time to leave us a review, we very much appreciate it! We look forward to hosting you again next time you are in town.
We had a great stay, and will almost certainly stay again. I loved their fitness center and hot tub/steam room, staff were friendly and the complimentary breakfast was pretty good!
The hotel wasn't super close to anything, but it was such a a lovely stay we didn't mind driving a few minutes to restaurants etc.
Krystal
Stayed 2 nights in Mar 2024
Response from Tanu on Mar 12, 2024
Hello Krystal,Thank you for the great review. We believe in delivering the best experience for your stay. We are delighted that you enjoyed your stay with us, we believe in providing a mesmerizing experience for our guests.We look forward to hosting you again whenever you are in town.
4/10 Poor
Juliana
Mar 10, 2024
Juliana
Stayed 2 nights in Mar 2024
Response from Tanu on Mar 11, 2024
Hi Juliana, Hi I appreciate your honest Rating, and I’m sorry we let you down. At Pomeroy Hotel, we pride ourselves on delivering a high level of quality both in service and comfort, I apologize that we fell short of our standards when which caused inconvenience during your stay. we hope you’ll consider giving us another chance so that we can get a chance to do better. Thanks again for your feedback.
The room I am was supposed to check into was by renovations they were doing . So they upgraded me for free to a suite in a quiete area of hotel
Brian
Stayed 1 night in Mar 2024
Response from Tatvam on Mar 3, 2024
Hello Brian,Thank you for the great review. We believe in delivering the best experience for your stay. We are delighted that you enjoyed your stay with us, we believe in providing a mesmerizing experience for our guests. We look forward to hosting you again.
Hello, thank you for taking the time to leave us a review. We are glad to know you enjoyed your stay with us, and we look forward to welcoming you again here at the Pomeroy Hotel.
The hotel is clean and the rooms are dry spacious. I have stayed her before and had a very good experience. This time I arrived at 1:15pm and was advised that my room was ready, however if I checked in early there would be a $25 additional fee. As there is no reason for this additional fee, I will not be staying here again.
Caroline
Stayed 1 night in Feb 2024
Response from Tanu on Feb 20, 2024
Hi Caroline,I appreciate your feedback, and I’m sorry we let you down. At Pomeroy Hotel, we pride ourselves on delivering a high level of quality both in service and comfort. I apologize that you felt like that and we understand how it feels.we hope you’ll consider giving us another chance so that we can get a chance to do better. Thanks again for your feedback.
10/10 Excellent
Alison
Feb 18, 2024
Alison
Stayed 2 nights in Feb 2024
Response from John on Mar 20, 2024
Thank you, Alison, for your rating.We look forward to having you here again at the Pomeroy Hotel Fort McMurray!
Hi Alyssa,Hi I appreciate your honest feedback, and I’m sorry we let you down. At Pomeroy Hotel, we pride ourselves on delivering a high level of quality both in service and comfort, I apologize that we fell short of our standards when we didn't react quickly enough which caused inconvenience during your stay .we hope you’ll consider giving us another chance so that we can get a chance to do better. Thanks again for your feedback.
Hello Rachael,Thank you for the great review. We believe in delivering the best experience for your stay We are delighted that you enjoyed your stay with us, we believe in providing a mesmerizing experience for our guests. We look forward to hosting you again.
Great service, friendly staff. Underground parking and the free breakfast nice perks.
Timothy
Stayed 1 night in Jan 2024
Response from Tatvam on Feb 1, 2024
Hello Timothy,Thank you for your review. We are delighted to know that you enjoyed your time with us and the breakfast. We look forward to hosting you again on your next visit.
Always consistent place to stay. Love the breakfast.
Patrick
Stayed 1 night in Jan 2024
Response from Tatvam on Feb 1, 2024
Hello Patrick,Thank you for the great review. We believe in delivering the best experience for your stay We are delighted that you enjoyed your stay with us.We look forward to see you again.
Very disappointed in our stay. We picked this hotel because of the hot tub and it was shut down the week we were there. The girl at the desk offered a discount but at checkout it was a different person and the invoice did not reflect a discount. I have spoken with several people and they all have to "talk to the manager" and call me back which no one has. Cleaning of the room wasn't done until day 4 so we had to keep going to the lobby to get towels, coffee, toilet paper and kleenex. When the cleaning staff came the second time they took our collection of bottles to return that was clearly in a separate box/area in the middle of our stay. AND one night was insanely loud we had to call down at midnight to complain. Just overall a disappointment.
Amy
Stayed 7 nights in Dec 2023
Response from Piran on Jan 17, 2024
Hi Amy,I appreciate your honest feedback, and I’m sorry we let you down.At Pomeroy Hotel, we pride ourselves on delivering a high level of quality both in service and comfort,and I apologize that we fell short of our standards when we didn't react quickly enough and didn'tfollow through in pricing. We have learned from our mistake, and we hope you’ll consider giving usanother chance. Thanks again for your feedback,
The 1st night was awesome and had a good nights sleep.
It was the 2nd night there was a sports group of older teenage girls that slammed doors, yelled at each other down the hallway, and had no consideration for the other patrions staying at the hotel. This went on until 5am.
Verified traveller
Stayed 2 nights in Jan 2024
Response from Piran on Jan 17, 2024
Hi I appreciate your honest feedback, and I’m sorry we let you down.At Pomeroy Hotel, we pride ourselves on delivering a high level of quality both in service and comfort,and I apologize that we fell short of our standards when we didn't react quickly enough which caused inconvenience during your stay . We have learned from our mistake, and we hope you’ll consider giving usanother chance. Thanks again for your feedback,
The Pomeroy was a great hotel. The lounge area in the lobby was so cozy, the room was clean and modern and the breakfast was great.
Paige
Response from Tanu on Feb 12, 2024
Hello Paige,Thank you for the great review. We believe in delivering the best experience for your stay. We are delighted that you enjoyed your stay with us. Isn't a complementary breakfast that good a reason good to visit us again?We look forward to hosting you again.
Hello William its sad that we did not meet your expectation for 5 out if 5 if you can please elaborate what went wrong we shall surely work to achieve the rest 4 points in your next stay with us.
8/10 Good
Verified traveller
Business traveller
Dec 8, 2023
Liked: Cleanliness, staff & service, room comfort
Quick trip
Wishing the pool and hot tub was open! Underground parking was excellent. Location was convenient. Gurpreet’s excellent customer service made up for the facility maintenance. She was excellent.
Verified traveller
Stayed 4 nights in Dec 2023
Response from Laura on Dec 16, 2023
Thanks for your review! Hope you'll be back again and will be able to enjoy the hot tub.
8/10 Good
Verified traveller
Business traveller
Dec 2, 2023
Liked: Cleanliness, staff & service, room comfort
Would be nice to have two working elevators. Have stayed a few times over the last couple months and it's always once elevator working
Verified traveller
Stayed 5 nights in Nov 2023
Response from Laura on Dec 16, 2023
Thank you for taking the time to give us a review. We apologize about the elevator situation. Unfortunately we are at the mercy of another company to receive the proper parts and labor to maintain it. Hope you will stay with us again in the new future.
For a new hotel. Super thing walls, so It was loud from people
In the hallway at all times of day and night. Mattress was uncomfortable. Shower rod was slightly off so the curtain wouldn’t stay closed.
Verified traveller
Stayed 2 nights in Nov 2023
Response from Laura on Dec 16, 2023
Thank you for your response to your recent stay at the Pomeroy! We will take your review into consideration and see where we can do better.
The Pomeroy needs to secure a food & beverage establishment for one of the vacant ground level spaces. They should approach Brown's Social House or Cactus Club Cafe.
Darren
Stayed 2 nights in Oct 2023
Response from Piran on Oct 30, 2023
Thank you Darren, we should have one in a short time the management is working on it.
Friendly staff and nice clean room.
Dining area was bright and roomy but glad we brought our own coffee.
Limited viewing movie /TV options but all in all a great stay.
Margaret
Stayed 3 nights in Oct 2023
Response from Laura on Oct 12, 2023
Thanks for taking the time to give us a review Margaret! Sorry you didn't enjoy our Starbucks keurig pods, but we are very glad to see you were able to enjoy stay over all!Take care and come back soon.
Staff was very good and accommodating, breakfast was good and underground parking was good as well.
Rooms were well maintained, clean and hygienic.
SACHEEN
Stayed 6 nights in Sep 2023
Response from Laura on Oct 4, 2023
Thank you, Sacheen, for your review. We are happy to see you enjoyed what we have to offer and took the time to give us a great rating. Hope you stay with us again soon, Sacheen.
2/10 Terrible
Rathe
Business traveller
Sep 28, 2023
Finding rooms in Fort McMurray was difficult. I booked and confirmed through Expedia and then got a call from the hotel telling me they had no rooms. Initially I was told I had to cancel which would have meant no refund.
Rathe
Stayed 1 night in Sep 2023
Response from Piran on Oct 30, 2023
We do apologies for the inconvenience Rathe, we ensure that such instance of overbooking does not impact any travelers who is looking to stay with us.