Coffee/tea maker

Reviews of Pomeroy Hotel Fort McMurray

2.5 out of 5
Pomeroy Hotel Fort McMurray
10108 Manning Ave, Fort McMurray, AB

Reviews

8.8

Excellent

Rating 10 - Excellent. 237 out of 383 reviews" "
Rating 8 - Good. 86 out of 383 reviews" "
Rating 6 - Okay. 23 out of 383 reviews" "
Rating 4 - Poor. 17 out of 383 reviews" "
Rating 2 - Terrible. 20 out of 383 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Barry, Qualicum Beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always enjoy my stay at the Pomeroy
Stayed 2 nights in May 2024
Response from Gurpreet on May 25, 2024
Thank you Barry for taking the time to give us an amazing review. We are so glad to hear that you enjoyed your stay with us. We look forward to welcoming you again in near future.Thanks again.

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a clean, quite and very beautiful place. Probably the best hotel in the area. Very fair price for the quality of the room and building facilities. Will be staying here again in the future when I need a room in fort mcmurray
Stayed 1 night in May 2024
Response from John on May 22, 2024
Hi Adam, thank you for taking a moment to give us an amazing review! We are glad to know that you enjoyed your stay with us. We look forward to hosting you again here at the Pomeroy. Thank you!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great stay
Stayed 1 night in May 2024
Response from Gurpreet on May 21, 2024
Thank you Robert for taking the time to leave us a review. We are so glad to hear that you enjoyed your stay with us. We look forward to hosting you again at Pomeroy.Thanks again!!

6/10 Okay

Solomon

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Gurpreet on May 20, 2024
Thank you Solomon for taking the time to provide us your feedback. If possible please let us know where should we improve to make your stay more satisfactory on your next visit.Thanks again.

6/10 Okay

Nena

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 3 nights in May 2024
Response from Gurpreet on May 14, 2024
Hi Nena, thank you for the rating. If possible please let us know where we can improve to make your stay more satisfactory next time.Thanks again.

10/10 Excellent

Shauna

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i liked that i could walk to places to eat from here, i could also walk to the store. Nice location, and clean
Stayed 1 night in May 2024
Response from Tanu on May 6, 2024
Hello Shawn,Thank you for your wonderful feedback. We are so glad to hear that you liked our location. We are delighted that you enjoyed your stay with us.We look forward to hosting you again on your next visit to the town.

10/10 Excellent

Sarah, Lethbridge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Tanu on May 4, 2024
Thank you so much Sarah for great rating. We look forward to hosting you again on your next visit to Fort McMurray.

10/10 Excellent

Jordon

Liked: Cleanliness, staff & service, property conditions & facilities
Satisfactory
Stayed 3 nights in Apr 2024
Response from John on Apr 30, 2024
Hello Jordon,Thank you for taking a moment to leave us a wonderful rating. We look forward to hosting you again on your next visit.

8/10 Good

Chantel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is newer and is kept up really well. The beds could be a little more comfortable, but otherwise, the room is spacious and clean. It is also within walking distance to a couple good restaurants (Earls and BP's) which is ideal! The underground parking is also a great feature.
Stayed 1 night in Apr 2024
Response from Gurpreet on Apr 21, 2024
Thank You Chantel for your wonderful feedback. We are so glad to hear that you liked our location and enjoyed the amenities. We really appreciate it and look forward to hosting you again in near future.

10/10 Excellent

Ayo

Stayed 3 nights in Apr 2024
Response from Tanu on May 11, 2024
Thank you so much Ayo for great rating. We look forward to hosting you again on your next visit to Fort McMurray.

8/10 Good

Alisa

Liked: Cleanliness, staff & service, property conditions & facilities
Booked as there was a steam room but sadly it was under maintenance Otherwise was great hotel for price and comfy bed
Stayed 2 nights in Apr 2024
Response from Gurpreet on Apr 9, 2024
Thank You so much Alisa for taking the time to provide your feedback. Unfortunately, our steam room was down but our team is working on it so it can be operational as soon as possible. We are glad to hear that you enjoyed other amenities.Thanks again.

10/10 Excellent

Yesim, Edmonton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Serena the breakfast server was very pleasant friendly amd helllpful in the morning.
Stayed 2 nights in Mar 2024
Response from John on Mar 26, 2024
Hello Yesim, we are happy to know that you enjoyed your stay with us. Thank you for taking the time to leave us a review, we very much appreciate it! We look forward to hosting you again next time you are in town.

10/10 Excellent

Katelin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Gurpreet on Mar 26, 2024
Thank you so much Katelin for amazing rating. We look forward to welcome you again at Pomeroy.

10/10 Excellent

Krystal

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay, and will almost certainly stay again. I loved their fitness center and hot tub/steam room, staff were friendly and the complimentary breakfast was pretty good! The hotel wasn't super close to anything, but it was such a a lovely stay we didn't mind driving a few minutes to restaurants etc.
Stayed 2 nights in Mar 2024
Response from Tanu on Mar 12, 2024
Hello Krystal,Thank you for the great review. We believe in delivering the best experience for your stay. We are delighted that you enjoyed your stay with us, we believe in providing a mesmerizing experience for our guests.We look forward to hosting you again whenever you are in town.

4/10 Poor

Juliana

Stayed 2 nights in Mar 2024
Response from Tanu on Mar 11, 2024
Hi Juliana, Hi I appreciate your honest Rating, and I’m sorry we let you down. At Pomeroy Hotel, we pride ourselves on delivering a high level of quality both in service and comfort, I apologize that we fell short of our standards when which caused inconvenience during your stay. we hope you’ll consider giving us another chance so that we can get a chance to do better. Thanks again for your feedback.

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Tanu on Mar 8, 2024
Thank you Craig for your rating!!

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room I am was supposed to check into was by renovations they were doing . So they upgraded me for free to a suite in a quiete area of hotel
Stayed 1 night in Mar 2024
Response from Tatvam on Mar 3, 2024
Hello Brian,Thank you for the great review. We believe in delivering the best experience for your stay. We are delighted that you enjoyed your stay with us, we believe in providing a mesmerizing experience for our guests. We look forward to hosting you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good staff fast friendly service
Stayed 1 night in Feb 2024
Response from John on Feb 23, 2024
Hello, thank you for taking the time to leave us a review. We are glad to know you enjoyed your stay with us, and we look forward to welcoming you again here at the Pomeroy Hotel.

4/10 Poor

Caroline

Business traveller
Liked: Amenities, property conditions & facilities
The hotel is clean and the rooms are dry spacious. I have stayed her before and had a very good experience. This time I arrived at 1:15pm and was advised that my room was ready, however if I checked in early there would be a $25 additional fee. As there is no reason for this additional fee, I will not be staying here again.
Stayed 1 night in Feb 2024
Response from Tanu on Feb 20, 2024
Hi Caroline,I appreciate your feedback, and I’m sorry we let you down. At Pomeroy Hotel, we pride ourselves on delivering a high level of quality both in service and comfort. I apologize that you felt like that and we understand how it feels.we hope you’ll consider giving us another chance so that we can get a chance to do better. Thanks again for your feedback.

10/10 Excellent

Alison

Stayed 2 nights in Feb 2024
Response from John on Mar 20, 2024
Thank you, Alison, for your rating.We look forward to having you here again at the Pomeroy Hotel Fort McMurray!

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Tanu on Feb 16, 2024
Thank you Jonathan for your rating!!

2/10 Terrible

Alyssa

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My room wasn't cleaned at all during my stay
Stayed 3 nights in Feb 2024
Response from Tanu on Feb 12, 2024
Hi Alyssa,Hi I appreciate your honest feedback, and I’m sorry we let you down. At Pomeroy Hotel, we pride ourselves on delivering a high level of quality both in service and comfort, I apologize that we fell short of our standards when we didn't react quickly enough which caused inconvenience during your stay .we hope you’ll consider giving us another chance so that we can get a chance to do better. Thanks again for your feedback.

10/10 Excellent

Rachael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and safe security after hours
Stayed 2 nights in Feb 2024
Response from Tanu on Feb 6, 2024
Hello Rachael,Thank you for the great review. We believe in delivering the best experience for your stay We are delighted that you enjoyed your stay with us, we believe in providing a mesmerizing experience for our guests. We look forward to hosting you again.

10/10 Excellent

Timothy, Calgary

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, friendly staff. Underground parking and the free breakfast nice perks.
Stayed 1 night in Jan 2024
Response from Tatvam on Feb 1, 2024
Hello Timothy,Thank you for your review. We are delighted to know that you enjoyed your time with us and the breakfast. We look forward to hosting you again on your next visit.

10/10 Excellent

Patrick

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always consistent place to stay. Love the breakfast.
Stayed 1 night in Jan 2024
Response from Tatvam on Feb 1, 2024
Hello Patrick,Thank you for the great review. We believe in delivering the best experience for your stay We are delighted that you enjoyed your stay with us.We look forward to see you again.

10/10 Excellent

Jennifer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Tatvam on Feb 1, 2024
Thank you for your rating.

4/10 Poor

Amy

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Very disappointed in our stay. We picked this hotel because of the hot tub and it was shut down the week we were there. The girl at the desk offered a discount but at checkout it was a different person and the invoice did not reflect a discount. I have spoken with several people and they all have to "talk to the manager" and call me back which no one has. Cleaning of the room wasn't done until day 4 so we had to keep going to the lobby to get towels, coffee, toilet paper and kleenex. When the cleaning staff came the second time they took our collection of bottles to return that was clearly in a separate box/area in the middle of our stay. AND one night was insanely loud we had to call down at midnight to complain. Just overall a disappointment.
Stayed 7 nights in Dec 2023
Response from Piran on Jan 17, 2024
Hi Amy,I appreciate your honest feedback, and I’m sorry we let you down.At Pomeroy Hotel, we pride ourselves on delivering a high level of quality both in service and comfort,and I apologize that we fell short of our standards when we didn't react quickly enough and didn'tfollow through in pricing. We have learned from our mistake, and we hope you’ll consider giving usanother chance. Thanks again for your feedback,

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sisters Weekend
The 1st night was awesome and had a good nights sleep. It was the 2nd night there was a sports group of older teenage girls that slammed doors, yelled at each other down the hallway, and had no consideration for the other patrions staying at the hotel. This went on until 5am.
Stayed 2 nights in Jan 2024
Response from Piran on Jan 17, 2024
Hi I appreciate your honest feedback, and I’m sorry we let you down.At Pomeroy Hotel, we pride ourselves on delivering a high level of quality both in service and comfort,and I apologize that we fell short of our standards when we didn't react quickly enough which caused inconvenience during your stay . We have learned from our mistake, and we hope you’ll consider giving usanother chance. Thanks again for your feedback,

10/10 Excellent

Paige

Liked: Cleanliness, staff & service, property conditions & facilities
The Pomeroy was a great hotel. The lounge area in the lobby was so cozy, the room was clean and modern and the breakfast was great.
Response from Tanu on Feb 12, 2024
Hello Paige,Thank you for the great review. We believe in delivering the best experience for your stay. We are delighted that you enjoyed your stay with us. Isn't a complementary breakfast that good a reason good to visit us again?We look forward to hosting you again.

4/10 Poor

Edwin

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Piran on Jan 17, 2024
Thank you for your rating

10/10 Excellent

Jimmy

Stayed 1 night in Dec 2023
Response from Laura on Dec 22, 2023
Awesome rating, Jimmy! Thank you so much, and hopfully we will see you again soon!

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Laura on Dec 16, 2023
Thank you for the great rating, Erica!

2/10 Terrible

William

Stayed 2 nights in Dec 2023
Response from Piran on Jan 17, 2024
Hello William its sad that we did not meet your expectation for 5 out if 5 if you can please elaborate what went wrong we shall surely work to achieve the rest 4 points in your next stay with us.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Quick trip
Wishing the pool and hot tub was open! Underground parking was excellent. Location was convenient. Gurpreet’s excellent customer service made up for the facility maintenance. She was excellent.
Stayed 4 nights in Dec 2023
Response from Laura on Dec 16, 2023
Thanks for your review! Hope you'll be back again and will be able to enjoy the hot tub.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Would be nice to have two working elevators. Have stayed a few times over the last couple months and it's always once elevator working
Stayed 5 nights in Nov 2023
Response from Laura on Dec 16, 2023
Thank you for taking the time to give us a review. We apologize about the elevator situation. Unfortunately we are at the mercy of another company to receive the proper parts and labor to maintain it. Hope you will stay with us again in the new future.

10/10 Excellent

Amy

Stayed 1 night in Dec 2023
Response from Laura on Dec 22, 2023
Thank you Amy!

10/10 Excellent

Neal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Laura on Dec 16, 2023
Thank you, Neal! We're happy your enjoyed your stay!

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
For a new hotel. Super thing walls, so It was loud from people In the hallway at all times of day and night. Mattress was uncomfortable. Shower rod was slightly off so the curtain wouldn’t stay closed.
Stayed 2 nights in Nov 2023
Response from Laura on Dec 16, 2023
Thank you for your response to your recent stay at the Pomeroy! We will take your review into consideration and see where we can do better.

8/10 Good

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
I like it is clean and most of staff is friendly. Complimentary breakfast is great
Stayed 3 nights in Nov 2023
Response from Laura on Nov 18, 2023
Thank you for your review Cindy. It is much appreciated and we hope you'll be back to stay with us again soon.

8/10 Good

Darren

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Pomeroy needs to secure a food & beverage establishment for one of the vacant ground level spaces. They should approach Brown's Social House or Cactus Club Cafe.
Stayed 2 nights in Oct 2023
Response from Piran on Oct 30, 2023
Thank you Darren, we should have one in a short time the management is working on it.

2/10 Terrible

Jasper newbury

Disliked: Cleanliness, staff & service, property conditions & facilities
Poor customer service and bad attitude towards others
Stayed 1 night in Oct 2023
Response from Piran on Oct 30, 2023
Apologies Jasper, we do try hard to provide better customer service and ensure the team is trained well to achieve the same.

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities
Great service from all the staff. Love their coffee and they served great breakfast options.
Stayed 3 nights in Oct 2023
Response from Piran on Oct 30, 2023
Thank You Marilyn, for that feedback our team thrive hard to achieve such wonderful comments

10/10 Excellent

SACHEEN

Stayed 1 night in Oct 2023
Response from Laura on Nov 18, 2023
We are so glad to see you enjoyed our property. Thank you for taking the time to give us a great rating!

10/10 Excellent

Lourence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Laura on Nov 18, 2023
Thanks Lourence!

10/10 Excellent

Cherise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Laura on Oct 12, 2023
Thank you so much for that awesome rating Cherise!

10/10 Excellent

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and nice clean room. Dining area was bright and roomy but glad we brought our own coffee. Limited viewing movie /TV options but all in all a great stay.
Stayed 3 nights in Oct 2023
Response from Laura on Oct 12, 2023
Thanks for taking the time to give us a review Margaret! Sorry you didn't enjoy our Starbucks keurig pods, but we are very glad to see you were able to enjoy stay over all!Take care and come back soon.

10/10 Excellent

connie

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location
Stayed 1 night in Oct 2023
Response from Laura on Oct 12, 2023
Thanks Connie!

10/10 Excellent

Kristi-Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Piran on Oct 30, 2023
Thank you for your 5-star rating, Kristi

10/10 Excellent

SACHEEN

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Staff was very good and accommodating, breakfast was good and underground parking was good as well. Rooms were well maintained, clean and hygienic.
Stayed 6 nights in Sep 2023
Response from Laura on Oct 4, 2023
Thank you, Sacheen, for your review. We are happy to see you enjoyed what we have to offer and took the time to give us a great rating. Hope you stay with us again soon, Sacheen.

2/10 Terrible

Rathe

Business traveller
Finding rooms in Fort McMurray was difficult. I booked and confirmed through Expedia and then got a call from the hotel telling me they had no rooms. Initially I was told I had to cancel which would have meant no refund.
Stayed 1 night in Sep 2023
Response from Piran on Oct 30, 2023
We do apologies for the inconvenience Rathe, we ensure that such instance of overbooking does not impact any travelers who is looking to stay with us.