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Reviews of SpringHill Suites Marriott Ft Lauderdale Airport/Cruise Port

3 out of 5

Reviews

8.2

Very good

Rating 10 - Excellent. 731 out of 1449 reviews" "
Rating 8 - Good. 347 out of 1449 reviews" "
Rating 6 - Okay. 170 out of 1449 reviews" "
Rating 4 - Poor. 108 out of 1449 reviews" "
Rating 2 - Terrible. 93 out of 1449 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean the rooms are very nice , restaurants are all around.
Stayed 1 night in May 2024

6/10 Okay

ORLANDO, TOA ALTA

Liked: Staff & service
Disliked: Property conditions & facilities
Need improvement. The room need remodeling.
Stayed 1 night in May 2024

8/10 Good

MeShell

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
THE HOTEL WAS CLEAN AND ORGANIZED
Stayed 1 night in May 2024

10/10 Excellent

NICOLA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly Manager, great breakfast. Would recommend a sound proof window for the room that’s facing the high way. Wasn’t able to sleep. Hotel overall was a great first time stay
Stayed 3 nights in May 2024
Response from General Manager on May 24, 2024
Dear Nicola, Thank you for being our guest and for taking the time to post your review of SpringHill Suites Fort Lauderdale Airport & Cruise Port. We are glad that you loved our devoted associates and that our complimentary breakfast buffet started your day on the right note. That said, we are sorry for the noise issues you had and that it disrupted your sleep. In the future, please know our front desk is always available to help make you as comfortable as possible. We appreciate your feedback, and we cannot wait to see you again on your next visit to the area.Sincerely, Freddy Serna,General Manager

10/10 Excellent

Glenda

Travelled with family
Attention to detail. Very customer oriented. Very good experience. Will highly recommend
Stayed 4 nights in May 2024
Response from General Manager on May 24, 2024
Dear Glenda, Thank you for choosing us and for the terrific review of SpringHill Suites Fort Lauderdale Airport & Cruise Port. We are glad to know how our associates made you feel welcome and went the extra mile to make you feel at home. Your comments have been shared with the team, and they truly appreciate the recognition. Thank you for the recommendation, and we look forward to being of service the next time you are in Fort Lauderdale. Sincerely, Freddy Serna,General Manager

10/10 Excellent

Fay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean. The staff was friendly and very helpful. Rooms was clean and fresh. Definitely will stay there again.
Stayed 1 night in May 2024
Response from General Manager on May 23, 2024
Dear Fay, Thank you so much for your outstanding review. We are glad that everything went well during your stay and that our spotless property and warm hospitality made for a memorable experience. Thank you for choosing SpringHill Suites Fort Lauderdale Airport & Cruise Port, and we hope to have the opportunity to welcome you back any time you are in the area.Sincerely,Freddy SernaGeneral Manager

2/10 Terrible

Anthemica

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Staff at front desk was very rude and she don’t like black people
Stayed 1 night in May 2024

10/10 Excellent

Natalia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was clean and smelled nice. The lobby was very clean and inviting. The staff was helpful and free airport shuttle. I have no complaints.
Stayed 1 night in May 2024
Response from General Manager on May 21, 2024
Dear Natalia,  We are thrilled to hear that you had such a wonderful stay at SpringHill Suites Fort Lauderdale Airport & Cruise Port and found our property, as well as our room, to be exceptionally well-maintained. Your kind words are a testament to our commitment to providing our guests with the highest level of comfort and satisfaction. It is also lovely to know that your interactions with our staff have been so exceptional and you could take advantage of our amenities.  We appreciate your generous review and hope you will be back to revisit soon. Thank you again.Sincerely, Freddy Serna General Manager

10/10 Excellent

Anthemica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel good area
Stayed 1 night in May 2024
Response from General Manager on May 21, 2024
Dear Anthemica, Thank you for choosing SpringHill Suites Fort Lauderdale Airport & Cruise Port, and taking the time to post a review. We are delighted your experience was exceptional and that you enjoyed our location. We hope you will stay with us again when your travels bring you back to the area. Sincerely, Freddy Serna General Manager

6/10 Okay

Kenna

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Seems nice enough and it got the job done. But it wasn’t very clean. There was nasty gunk and damage on walls and stranger hairs in the sheets. There was a massive spotlight outside shining right in our window and so it never got dark in our room. The staff was pretty nice and the shuttle service was great. The website didn’t mention that the shuttle to the port was $20 per person. So that was an obnoxious surprise. All in all I’d probably pick a different hotel next time.
Stayed 1 night in May 2024
Response from General Manager on May 21, 2024
Dear Kenna, Thank you for reviewing our hotel. We are disappointed to learn that we overlooked a few issues in your room's preparation, and we sincerely apologize for the inconvenience. We have discussed this with our housekeeping staff, and steps are being taken to ensure this is not repeated. We also regret that the charges for the shuttle service came as a surprise for you. On a positive note, we appreciate you mentioning our associates. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve. Sincerely, Freddy Serna General Manager

10/10 Excellent

Praveen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Merna was extremely helpful with check in , as we had reached earlier , made us comfortable with luggage, offered mimosa and answered all our questions , thanks !
Stayed 1 night in May 2024
Response from General Manager on May 20, 2024
Dear Praveen, Thank you for staying at SpringHill Suites Fort Lauderdale Airport & Cruise Port. We were thrilled to read your comments about the great service you received from our staff, and how they exceeded your expectations. Thank you for your kind compliments about Merna; we will enjoy sharing your remarks with her. It was our pleasure to host your visit, and we hope you will revisit again soon. Sincerely, Freddy Serna General Manager

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 1 night in May 2024
Response from General Manager on May 20, 2024
Dear Scott, Thank you for posting a review and commenting about our great location close to the airport, cruise port, shopping, and restaurants! We appreciate you choosing SpringHill Suites Fort Lauderdale Airport & Cruise Port, and we look forward to your return.Sincerely, Freddy Serna General Manager

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice location for a post cruise.
Stayed 1 night in Apr 2024
Response from General Manager  on May 20, 2024
Dear Amy, Thank you for your wonderful review. We are glad our location perfectly suited your needs. We are just a short drive from the cruise port. Thank you again for choosing SpringHill Suites Fort Lauderdale Airport & Cruise Port. We look forward to your next visit!Sincerely, Freddy Serna General Manager

6/10 Okay

David

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

anna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from General Manager on May 19, 2024
Dear Anna, We are thrilled you had an excellent stay at SpringHill Suites Fort Lauderdale Airport & Cruise Port, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Sincerely,Freddy SernaGeneral Manager

8/10 Good

AN QI

Liked: Cleanliness, staff & service, property conditions & facilities
Very spacious, quiet, and close to the airport.
Stayed 1 night in May 2024
Response from General Manager on May 21, 2024
Dear Guest, Thank you for posting a review and commenting about our great location close to the airport. We are also glad that you loved our property and had a pleasant stay. We appreciate you choosing SpringHill Suites Fort Lauderdale Airport & Cruise Port, and we look forward to your return.Sincerely, Freddy Serna General Manager

10/10 Excellent

Linh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ice maker is quite tricky. Its sensors are not sensitive. I checked 4 levels of total 7, they are the same until I know how to: use one hand to cover the sensor COMPLETELY.
Stayed 1 night in May 2024
Response from General Manager on May 18, 2024
Dear Linh, Thank you for choosing SpringHill Suites Fort Lauderdale Airport & Cruise Port. While we are glad that you had an overall fantastic time with us, we regret the inconvenience that you experienced with our ice-making machine. For future, stays please reach out to our front desk for assistance and they would be happy to help you. It was our pleasure hosting your visit and we look forward to welcoming you again.Sincerely,Freddy SernaGeneral Manager

10/10 Excellent

America

Liked: Cleanliness, staff & service, property conditions & facilities
Pool was amazing, staff super friendly and helpful. Was clean and smelled nice.
Stayed 1 night in May 2024
Response from General Manager on May 17, 2024
Dear America, Thank you for choosing SpringHill Suites Fort Lauderdale Airport & Cruise Port, and taking the time to post a review. We are delighted your experience was exceptional and that you enjoyed our amenities! We hope you will stay with us again when your travels bring you back to the area.Sincerely,Freddy SernaGeneral Manager

4/10 Poor

Blanca

Travelled with family
Liked: Staff & service
Its close to the Fort Lauderdale airport and it has a shuttle... but my gosh its right next to the Highway and its really noisy.
Stayed 1 night in May 2024
Response from General Manager on May 17, 2024
Dear Blanca, Thank you for your feedback regarding the noise concerns you had during your time with us. Please accept our sincere apologies for the inconvenience caused. We understand the importance of providing a peaceful environment for our guests and sincerely apologize for falling short in this regard. We take such concerns seriously and will look into the issue to address it effectively. Your feedback is appreciated, and we hope to have the opportunity to provide you with a more tranquil and enjoyable stay in the future.Sincerely,Freddy SernaGeneral Manager

10/10 Excellent

Anya

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This was my second time at this location... My first time sucked... But I decided to give it another try because they was renovating... I loved it my second time around... I will make this my hotel when I travel to fort Lauderdale
Stayed 3 nights in May 2024
Response from General Manager on May 17, 2024
Dear Anya, Thank you for choosing us SpringHill Suites Fort Lauderdale Airport & Cruise Port again. Our highest priority is making sure you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you again for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Sincerely,Freddy SernaGeneral Manager

10/10 Excellent

MOHAMMED

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked it
Stayed 3 nights in May 2024
Response from General Manager on May 17, 2024
Dear Mohammed, It was a pleasure to read your fantastic review of the SpringHill Suites Fort Lauderdale Airport & Cruise Port. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. Thank you for the recommendation, and we hope to be your hotel of choice every time you visit Fort Lauderdale.Sincerely,Freddy SernaGeneral Manager

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I was extremely pleased when arriving after getting off our cruise ship, was it the hotel by 8 AM, and they said they would put me on a list for early check-in once rooms were clean. We were in our room by 10 AM that made a huge difference to our day played out. Hats off good job folks!
Stayed 1 night in May 2024
Response from General Manager on May 16, 2024
Dear Karen, Thank you for choosing SpringHill Suites Fort Lauderdale Airport & Cruise Port. Your review was a pleasure to read, and we were delighted to learn that the service provided by our associates surpassed your expectations. We will enjoy sharing your compliments to recognize them for a job well done. We look forward to welcoming you back for more memorable moments in the future.Sincerely, Freddy Serna, General Manager

10/10 Excellent

Margaret, SOUTH ORANGE

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location
Stayed 4 nights in May 2024
Response from General Manager on May 15, 2024
Dear Margaret, Thank you for posting a review and commenting about our great location close to the airport, cruise port, shopping, and restaurants! We appreciate you choosing SpringHill Suites Fort Lauderdale Airport & Cruise Port, and we look forward to your return.Sincerely,Freddy SernaGeneral Manager

6/10 Okay

andrew

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness, staff & service
When we arrived I was a bit uneasy due to a previous review with being double booked but no issues there. We stepped into the room around 7 pm; it was clean and surprisingly spacious. However, our enthusiasm waned as we noticed stray hairs in the bathtub and scattered across the bed and floor. The sofa bed, our intended sleeping spot, was disappointingly unkempt. It was evident that it had not been properly cleaned – a cautionary note: avoid using it in its fully extended state. Interactions with the front desk staff were efficient but lacked warmth; it felt transactional, like waiting in line at a store with a "who's next" attitude. On a brighter note, breakfast exceeded our expectations, offering a satisfying start to the day. The pool, though small, provided a pleasant respite for a quick cooldown.
Response from General Manager on May 14, 2024
Dear Andrew, Thank you for sharing your feedback. We are delighted to hear that you found our outdoor pool and delicious breakfast offerings to your liking. However, we sincerely apologize for the inconvenience you encountered with the housekeeping issues in your room and for the unsatisfactory attitude displayed by our associate. This is not typical of our usual standard, and we regret not meeting your expectations. Please be assured that your comments will be addressed appropriately to ensure it is not repeated moving forward. Your patience and understanding are deeply valued, and we hope to have the opportunity to welcome you back to provide you with the hospitality we are known for.Sincerely, Freddy Serna, General Manager

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was conveniently surrounded by food and shopping.
Stayed 1 night in May 2024
Response from General Manager on May 14, 2024
Dear Erica, Thank you for choosing SpringHill Suites Fort Lauderdale Airport & Cruise Port and for sharing your feedback. We are delighted to learn that your experience was exceptional and that you found our proximity to shopping and restaurants convenient for your travel plans. We look forward to welcoming you back for another memorable visit.Sincerely, Freddy Serna, General Manager

6/10 Okay

Jackie

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty and very close to the loud roads.
Stayed 1 night in May 2024
Response from General Manager on May 14, 2024
Dear Jackie, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you encountered with the cleanliness issues. This is not typical of our usual standard, and we regret not meeting your expectations. Please be assured that your comments will be addressed with our housekeeping team to ensure it is not repeated moving forward. Your concern regarding the noise disturbance due to external factors is duly noted. While we understand that this cannot alter your recent experience, please know that for future visits, our front desk team is always available to assist you in making your stay as comfortable as possible. Your patience and understanding are deeply valued, and we hope to have the opportunity to welcome you back to provide you with the hospitality we are known for.Sincerely, Freddy Serna, General Manager

10/10 Excellent

Karlene

Liked: Cleanliness, staff & service, property conditions & facilities
I like it there very clean and nice I would really go back anytime
Stayed 3 nights in May 2024
Response from General Manager on May 14, 2024
Dear Karlene, We are so pleased to read how happy you were with our spotless property. Providing an exceptional stay to every guest is what we strive for every day. Thank you for reviewing your time at SpringHill Suites Fort Lauderdale Airport & Cruise Port, and we hope to welcome you back soon for another enjoyable visit.Sincerely, Freddy Serna, General Manager

10/10 Excellent

Sameer

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in May 2024
Response from General Manager on May 14, 2024
Dear Sameer, Thank you for your wonderful review! We are delighted to have exceeded your expectations. We believe our excellent accommodations and convenient location make us a great choice. We look forward to welcoming you back to SpringHill Suites Fort Lauderdale Airport & Cruise Port for another fantastic experience.Sincerely, Freddy Serna, General Manager

8/10 Good

Rita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The night staff on 5/8 were excellent. They came quickly to the airport and were so welcoming when we arrived.
Stayed 1 night in May 2024
Response from General Manager on May 14, 2024
Dear Rita, Thank you for sharing your feedback regarding your recent stay at SpringHill Suites Fort Lauderdale Airport & Cruise Port. Our team takes immense pride in delivering exceptional service, and we are delighted to know that their dedicated efforts contributed to your overall experience. We look forward to welcoming you back again soon.Sincerely, Freddy Serna, General Manager

10/10 Excellent

nancy or michael

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots to do in the area for walking distance.
Stayed 1 night in Apr 2024
Response from General Manager on May 13, 2024
Dear Valued Guest, Thank you for your wonderful review. Thank you for your delightful review. We're thrilled to hear that our ideal location met your travel needs perfectly. Being just a short drive from both the cruise port and the airport is indeed convenient, and we are also pleased to learn that you found our proximity to restaurants and shopping centers enjoyable. Thank you again for choosing SpringHill Suites Fort Lauderdale Airport & Cruise Port and we look forward to your next visit!Sincerely, Freddy Serna, General Manager

10/10 Excellent

LaToya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I definitely will be back. Me and my family enjoyed our stay. There was one issue and that was the bath tub was a little dirty . Just used some Lysol and cleaned it.
Stayed 2 nights in May 2024
Response from General Manager on May 13, 2024
Dear Guest, Thank you for choosing SpringHill Suites Fort Lauderdale Airport & Cruise Port and for sharing your feedback. We are delighted to hear that you enjoyed most aspects of your visit. However, we sincerely apologize for the inconvenience you encountered with the housekeeping issues in your room. This is not typical of our usual standard, and we regret not meeting your expectations. Please be assured that your comments will be addressed with the appropriate team to ensure it is not repeated moving forward. Your patience and understanding are deeply valued, and we hope to have the opportunity to welcome you and your family back to provide you with the hospitality we are known for.Sincerely, Freddy Serna, General Manager

6/10 Okay

randall

Stayed 1 night in May 2024
Response from General Manager on May 14, 2024
Dear Randall, Thank you for taking the time to rate your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Sincerely, Freddy Serna, General Manager

8/10 Good

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from General Manager on May 14, 2024
Dear Joyce, Thank you for choosing SpringHill Suites Fort Lauderdale Airport & Cruise Port and for your kind rating. We are delighted to know that you enjoyed your overall experience with us. We look forward to the pleasure of welcoming you back again soon. Sincerely, Freddy Serna, General Manager

8/10 Good

Wendy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly and lounge area comfortable. Breakfast had many selections and it was so great to have included in cost!! Rooms were clean enough. Tons of shopping close by. Great Location!!
Stayed 2 nights in Apr 2024
Response from General Manager on May 13, 2024
Dear Wendy, Thank you for sharing your feedback regarding your recent stay at SpringHill Suites Fort Lauderdale Airport & Cruise Port. We are delighted to hear that you enjoyed our proximity to shopping convenient for your travel plans. Ensuring a comfortable atmosphere and wonderful hospitality are paramount to us, and we are delighted to hear that you enjoyed our well-maintained accommodations and courteous service. It is also wonderful to know that our delicious breakfast offerings met your expectations. We look forward to welcoming you back for more memorable moments in the future.Sincerely, Freddy Serna, General Manager

10/10 Excellent

Lisa, Myerstown

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from General Manager on May 13, 2024
Dear Lisa, Thank you for the perfect rating! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at SpringHill Suites Fort Lauderdale Airport & Cruise Port, and we look forward to welcoming you back soon. Sincerely, Freddy Serna, General Manager

4/10 Poor

Victor

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Bathroom need a good cleaning, Bathtub dirty ring around the tub. Floor need proper washing. Disgusting breakfast, very disappointing, Food was either dried out or undercooked. Poorly done, paid $300.00 a night, not worth it. The food was like a low budget hotel.
Stayed 1 night in May 2024
Response from General Manager on May 12, 2024
Dear Victor, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you encountered with the housekeeping issues in your room. This is not typical of our usual standard, and we regret not meeting your expectations. We are also sorry for the disappointment you had with your dining experience. Your comments are invaluable, and we will address them appropriately as we are continuously committed to improvements to our overall guest experience. Your patience and understanding are deeply valued, and we hope to have the opportunity to welcome you back to provide you with the hospitality we are known for.Sincerely, Freddy Serna, General Manager

10/10 Excellent

Wili

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from General Manager on May 12, 2024
Dear Wili, Thank you for choosing SpringHill Suites Fort Lauderdale Airport & Cruise Port and for sharing your feedback. We are pleased to know that you enjoyed our immaculate accommodations and impeccable service. Having you as our guest was a pleasure, and we look forward to welcoming you back for another outstanding visit.Sincerely, Freddy Serna, General Manager

10/10 Excellent

Akbar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Apr 2024
Response from General Manager on May 8, 2024
Dear Akbar, Thank you for sharing your feedback regarding your recent stay at SpringHill Suites Fort Lauderdale Airport & Cruise Port. We strive to provide a convenient and accessible location to ensure a smooth and enjoyable experience for all our guests, and we are delighted to know that you enjoyed our convenient location near the airport and cruise port. We look forward to welcoming you back the next time you are in the area.Sincerely, Freddy Serna, General Manager

10/10 Excellent

Diane, Gatineau

Stayed 2 nights in Apr 2024
Response from General Manager on May 8, 2024
Dear Diane, Thank you for the perfect rating! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at SpringHill Suites Fort Lauderdale Airport & Cruise Port, and we look forward to welcoming you back soon. Sincerely, Freddy Serna, General Manager

2/10 Terrible

Keisha

Travelled with family and small children
Liked: Staff & service
For this to be a hotel near a port and the hotel staff aware of port days, the availability to check in early is quite disappointing. I called when my ship docked before 5:00 am asking about early check in. I was told the cleaning staff doesn’t get to the hotel until 9:00, and they had rooms waiting to be cleaned. I arrived at 9:00 am and they put my name and phone number on a waitlist. I didn’t get a room until 11:45 am. I asked why people that came after me were already in rooms. The hostess had her whole speech prepared. She said the room I had was the most popular. Now, had she offered something that would have been available earlier, I would have gladly taken it. But, I got no options. The lobby was full of people waiting to check in.
Stayed 1 night in May 2024
Response from General Manager on May 7, 2024
Dear Keisha, Thank you for taking the time to convey your feedback. We regret not meeting your expectations and the concerns with regard to early check-in. While we do our best to accommodate our patrons in such a situation, we are sorry for any frustrations you you had. Our regular check-in hours start from 3:00 pm, and we did do our best to have you checked in early, but we understand you must have been tired from your journey and feel sorry for any inconvenience caused. Thank you once again for selecting us, and we hope to welcome you again. Sincerely,Freddy Serna,General Manager

10/10 Excellent

Bridget

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location for airport travel. Staff was friendly. Breakfast was great. Shuttle to airport was an extra plus. Rooms are noisy.
Stayed 1 night in May 2024
Response from General Manager on May 7, 2024
Dear Bridget, Thank you for your taking the time to review your stay at SpringHill Suites Fort Lauderdale Airport & Cruise Port. We receive many positive comments about the convenience and cost savings that our shuttle service provides, so we are happy you appreciated this service. We also thank you for your feedback about the friendly service you received from our associates which made your stay enjoyable. Please come back and see us again on your next visit to the Ft. Lauderdale area. Sincerely,Freddy Serna,General Manager

10/10 Excellent

Cavin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like this hotel, good experience overall
Stayed 1 night in May 2024
Response from General Manager on May 11, 2024
Dear Cavin, Thank you for choosing SpringHill Suites Fort Lauderdale Airport & Cruise Port and taking the time to post a review. We are delighted your experience was exceptional and that you enjoyed our amenities! We hope you will stay with us again when your travels bring you back to the area. Sincerely, Freddy Serna, General Manager

10/10 Excellent

Danita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on May 7, 2024
Dear Danita, We appreciate you taking the time to leave your generous rating regarding your recent visit to SpringHill Suites Fort Lauderdale Airport & Cruise Port. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future. Sincerely,Freddy Serna,General Manager

6/10 Okay

Davor, Seatac

Disliked: Cleanliness
Stayed 3 nights in Apr 2024
Response from General Manager on May 6, 2024
Dear Davor, Thank you for rating your visit with us. We are disappointed if you had any issues which kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. We appreciate the feedback and hope to see you the next time you visit the area.Sincerely, Freddy Serna, General Manager

6/10 Okay

Mark

Liked: Staff & service
Staff was friendly.
Stayed 4 nights in Apr 2024
Response from General Manager on May 6, 2024
Dear Mark, Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed most aspects of your visit, especially our welcoming and accommodating service. However, we regret not meeting all of your expectations. We hope to have the opportunity to welcome you back to provide you with the exceptional stay you deserve.Sincerely, Freddy Serna, General Manager

6/10 Okay

Sidney

Stayed 2 nights in May 2024
Response from General Manager on May 24, 2024
Dear Sidney, Thank you for taking the time to rate your experience; we love that you could join us. However, we are sorry if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Sincerely, Freddy Serna,General Manager

6/10 Okay

Susan

Travelled with family
Liked: Amenities
Good value for a short stay. The room was showing signs of wear and tear and there was a dust in many areas of the main room as well as the bathroom.
Stayed 1 night in May 2024
Response from General Manager on May 4, 2024
Dear Susan, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you encountered with the conditions of your room. Ensuring a comfortable atmosphere and wonderful hospitality are our top priorities, and we regret falling short in this regard. Your comments are invaluable, and we will address them appropriately as we are continuously committed to improvements to our overall guest satisfaction. Your patience and understanding are deeply valued, and we hope to have the opportunity to welcome you back to provide you with the exceptional expereince you deserve.Sincerely, Freddy Serna, General Manager

8/10 Good

Nathalie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is a little dated but well maintained and clean. The rooms are very spacious. The location is within walking distance to multiple dining options and shopping. We arrived early in the day as we debarked a cruise and they were very accommodating, getting us in a room well before check in.
Stayed 1 night in May 2024
Response from General Manager on May 4, 2024
Dear Nathalie, Thank you for taking the time to share your feedback regarding your recent stay at SpringHill Suites Fort Lauderdale Airport & Cruise Port. Our spacious accommodations and convenient location near dining options and shopping aim to provide a comfortable and enjoyable stay for our guests. It is also wonderful to know that you found our welcoming and attentive service to your liking. We look forward to welcoming you back for another memorable experience.Sincerely, Freddy Serna, General Manager

2/10 Terrible

Michael

Stayed 1 night in May 2024
Response from General Manager on May 23, 2024
Dear Michael, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Sincerely,Freddy SernaGeneral Manager

8/10 Good

Niambi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Toilet did not flush properly, parking lot does not have great lighting at night.
Stayed 1 night in Apr 2024
Response from General Manager on May 2, 2024
Dear Niambi, Thank you for sharing your feedback regarding your recent stay at SpringHill Suites Fort Lauderdale Airport & Cruise Port. While we are delighted to know that you enjoyed most aspects of your visit, we sincerely apologize for the maintenance issues in your room. Your comfort is of utmost importance to us, and we regret not meeting your expectations. Your concern regarding the parking lot is also duly noted. Please be assured that your comments will be addressed appropriately to enhance the overall guest experience. Your patience and understanding are deeply valued, and we hope to have the opportunity to welcome you back for a flawless visit.Sincerely, Freddy Serna, General Manager