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The Carlton Hotel

3.0 star property
Victorian hotel with a 24-hour front desk and a restaurant

Choose dates to view prices

Photo gallery for The Carlton Hotel

Marina
Family Room (Deluxe)
Terrace/patio
Staircase
Dinner served

Reviews

5.8 out of 10

Popular amenities

  • Bar
  • 24/7 front desk
  • Breakfast available
  • Housekeeping
  • Parking included
  • Free WiFi

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Comfort Double Room, Sea View

Soundproofing, free WiFi, bed sheets

Comfort Double Room, Sea View

Highlights

Soundproofed
Heating
Flat-screen TV
Private bathroom
Coffee/tea maker
Electric kettle
Daily housekeeping
  • 377 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Single Room

Single Room

Single Room

Highlights

Soundproofed
Heating
Flat-screen TV
Private bathroom
Coffee/tea maker
Electric kettle
Daily housekeeping
  • 237 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Family Room (Deluxe)

Family Room (Deluxe)

Family Room (Deluxe)

Highlights

Soundproofed
Heating
Flat-screen TV
Private bathroom
Coffee/tea maker
Electric kettle
Daily housekeeping
  • Sleeps 4
  • 2 Queen Beds

View all photos for Double Room

Double Room

Double Room

Highlights

Soundproofed
Heating
Flat-screen TV
Private bathroom
Coffee/tea maker
Electric kettle
Daily housekeeping
  • 237 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room, Sea View

Flat-screen TV

Double Room, Sea View

Highlights

Soundproofed
Heating
Flat-screen TV
Private bathroom
Coffee/tea maker
Electric kettle
Daily housekeeping
  • 237 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room

Twin Room

Twin Room

Highlights

Soundproofed
Heating
Flat-screen TV
Private bathroom
Coffee/tea maker
Electric kettle
Daily housekeeping
  • 269 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Twin Room, Sea View

Soundproofing, free WiFi, bed sheets

Twin Room, Sea View

Highlights

Soundproofed
Heating
Flat-screen TV
Private bathroom
Coffee/tea maker
Electric kettle
Daily housekeeping
  • 377 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Double Room (Extra bed)

Soundproofing, free WiFi, bed sheets

Double Room (Extra bed)

Highlights

Soundproofed
Heating
Flat-screen TV
Private bathroom
Coffee/tea maker
Electric kettle
Daily housekeeping
  • 398 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Family Room

Family Room

Family Room

Highlights

Soundproofed
Heating
Flat-screen TV
Private bathroom
Coffee/tea maker
Electric kettle
Daily housekeeping
  • Sleeps 4
  • 2 Double Beds and 1 Twin Bed
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About the area

Located in Folkestone, The Carlton Hotel is in the city center and by the sea. Dover Western Docks Cruise Terminal and Dover Eastern Docks Ferry Terminal are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Port Lympne Wild Animal Park and Gardens and White Cliffs of Dover. Leas Lift and Elham Valley Railway Museum are also worth visiting.
Visit our Folkestone travel guideOpens in a new window
Map
16/19 The Leas, Folkestone, England, CT20 2DU

What's nearby

  • Lower Leas Coastal Park - 1 min walk - 0.0 km
  • Leas Cliff Hall - 3 min walk - 0.3 km
  • Sandgate Beach - 9 min walk - 0.8 km
  • Folkestone Harbour - 10 min walk - 0.9 km
  • Folkestone Beach - 14 min walk - 1.3 km

Getting around

  • Folkestone Central Station - 11 min walk

Restaurants

  • The Bouverie Tap
  • McDonald's
  • ‪The Chambers - ‬3 min walk
  • Conchita's Mexican Restaurant
  • ‪Papa's Fish & Chips - Sandgate Road - ‬3 min walk

About this property

The Carlton Hotel

Hotel by the sea
You can look forward to a terrace, a fireplace in the lobby, and a bar at The Carlton Hotel. The on-site restaurant offers dinner. In addition to a business center, guests can connect to free in-room WiFi, with speed of 250+ Mbps (good for 3–5 people or up to 10 devices).
You'll also enjoy perks such as:
  • Free self parking
  • Continental breakfast (surcharge), express check-out, and express check-in
  • 2 meeting rooms, a TV in the lobby, and tour/ticket assistance
Room features
All 70 rooms have comforts such as free WiFi and sound-insulated walls.
More amenities include:
  • Bathrooms with tubs or showers and free toiletries
  • Electric kettles, heating, and daily housekeeping

Languages

English, French, Romanian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Daily continental breakfast available 7:30 AM to 9:30 AM for a fee: GBP 5 for adults and GBP 5 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • TV in common areas

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • Business center

Outdoors

  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • 3 buildings
  • 4 floors
  • Banquet hall
  • Built in 1880
  • Fireplace in lobby
  • Smoking not allowed
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Heating
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:30 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 15
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately GBP 5 for adults and GBP 5 for children
  • Late check-out fee: GBP 15 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Carlton Folkestone
Carlton Hotel Folkestone
The Carlton Hotel Hotel
The Carlton Hotel Folkestone
The Carlton Hotel Hotel Folkestone

Frequently asked questions

Is The Carlton Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Carlton Hotel?

Self parking is free at this property.

What time is check-in at The Carlton Hotel?

Check-in start time: 2:00 PM; Check-in end time: anytime.

What time is check-out at The Carlton Hotel?

Check-out is at 10:30 AM. Late check-out is available for GBP 15 (subject to availability).

Where is The Carlton Hotel located?

Located in the heart of Folkestone, this hotel is steps from Lower Leas Coastal Park and Leas Cliff Hall. Church of St Mary and St Eanswythe and Leas Lift are also within 10 minutes. Folkestone Central Station is 11 minutes by foot and Folkestone Harbour Station is 16 minutes.

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The Carlton Hotel Reviews

Reviews

5.8
Rating 10 - Excellent. 140 out of 1000 reviews
Rating 8 - Good. 205 out of 1000 reviews
Rating 6 - Okay. 247 out of 1000 reviews
Rating 4 - Poor. 165 out of 1000 reviews
Rating 2 - Terrible. 243 out of 1000 reviews

5.6/10

Cleanliness

6.8/10

Staff & service

6.0/10

Amenities

5.0/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

8/10 Good

Darryl

Liked: Staff & service, amenities
Check in was quick,it was very quiet but no chair in the room.
Stayed 1 night in Jul 2025

8/10 Good

gordon

Liked: Cleanliness, staff & service, property conditions & facilities
We were very happy with our stay and it was a very reasonable price we would saty there again
Stayed 2 nights in Jun 2025

8/10 Good

Lucy

Liked: Staff & service, property conditions & facilities
Lovely staff. Carpark space great, just needs resurfacing.
Stayed 1 night in Jul 2025

4/10 Poor

Timothy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a cheap and convenient hotel, but it is old and in need of some severe updating
Stayed 1 night in Jul 2025

10/10 Excellent

Andrew

Liked: Cleanliness, amenities, property conditions & facilities
Lovely stay and host thank you.
Stayed 1 night in Apr 2025

6/10 Okay

JAROSLAW

A mid-range hotel. Breakfast is very poor. The advantage of the hotel is free parking.
Stayed 1 night in Jul 2025

2/10 Terrible

Gemma

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don't stay here. No hot water! Dead bugs, worn out carpet, dirty walls and WiFi doesn't work.
Stayed 1 night in Jul 2025

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Close to theatre
Stayed 1 night in Jun 2025

4/10 Poor

Kiran

Liked: Cleanliness
Disliked: Amenities
Was not expecting too much but at least have to have a latch in the bathroom but there was not. Bed was comfy however it was wobbly, room was clean though.
Stayed 1 night in Jul 2025

8/10 Good

Kenneth

Liked: Staff & service, property conditions & facilities
Close to amenities.
Stayed 8 nights in May 2025

4/10 Poor

Monika

Disliked: Amenities, property conditions & facilities
Very dated and it looks like someone had DIY project going. Uncomfortable beds, no chair in the room.
Stayed 1 night in Jul 2025

6/10 Okay

Emma

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The shower didnt work, we rang and said i was disabled before coming, no parking available and no lift. They put us on the very top which was terrible but it was 11pm and we were leaving early so i had to spend 25mins walking up to the room.
Stayed 1 night in Jul 2025

8/10 Good

LINDA

Liked: Staff & service
good location. comfortable room and great staff
Stayed 2 nights in Apr 2025

6/10 Okay

Kenneth

Liked: Cleanliness, staff & service
Booking in was easy and friendly the room needed a face lift but was clean and comfortable I would stay there again I had no big problems the stay went smoothly and would have no problem staying there again
Stayed 1 night in Jun 2025

6/10 Okay

Grant

Disliked: Staff & service, property conditions & facilities
Bathroom and shower sub standard. Bedroom was re
Stayed 1 night in Jul 2025

2/10 Terrible

Peter

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty hotel, beds uncomfortable. Pints - lines haven't been cleaned, tasted horrible. Noisy hotel, here all the rooms around us. Bathroom in poor condition. Worst hotel I've ever stayed in. Not sure why Expedia promote this hotel or have it as a listing.
Stayed 1 night in Jul 2025

4/10 Poor

Ziga

Disliked: Amenities, property conditions & facilities
Everything outdated. But sheets were clean.
Stayed 1 night in Jun 2025

2/10 Terrible

Ian

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worst hotel room I have ever seen. The beds were small and uncomfortable. The bedding was thin. The floor was not level. There was no furniture to store clothes. The room was dirty, tired, and uninviting. We stayed for 5 minutes and decided to leave and find alternative accommodation. Awful!!
Stayed 1 night in Aug 2025

2/10 Terrible

Rosie

Disliked: Cleanliness, staff & service, property conditions & facilities
The property was so dirty and disappointing that we didn’t stay. We checked out within an hour. We were not prepared to stay in a place that had mould growing on the walls
Stayed 1 night in Jun 2025

4/10 Poor

Jeffrey

Disliked: Cleanliness, amenities, property conditions & facilities
Not the most salubrious of hotels. My room (103) had wallpaper that looked like a cross between a greasy spoon kitchen and a prison cell. Shower temperature fluctuated constantly. Arrived late and left early so I only really needed a bed, toilet and shower. Breakfast was adequate but nothing special. Car park was full but due to shoddy parking, meant I couldn’t even get in - had to use pay and display at rear of the hotel which was free overnight until 8am.. If you really just want somewhere to lay your head for an early channel crossing then go for it but don’t expect anything else.
These aren’t tiles - it’s wallpaper.
Musty smell.
Stayed 1 night in Aug 2025

8/10 Good

DAVID

Liked: Amenities
Disliked: Property conditions & facilities
Great location. The decor was a little dated, and smoke smells on the stairwell, but very convenient 1 night stop. The room had everythjng we needed.
Stayed 1 night in Apr 2025

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Good convienent location, helpful staff, the lift being out of order was annoying as I had heavy luggage.
Stayed 1 night in May 2025

4/10 Poor

Michael

Disliked: Cleanliness
Sea view, big bathroom,....but the room was small ..couldn't connect to the Internet
Stayed 2 nights in Jun 2025

2/10 Terrible

Vanessa

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were broken, my daughter fell off the bed due to it being completely sunken on one side. The showers do not work. The TVs do not work. The TV remote had melted including the batteries inside. The room smelled of smoke. Not happy! I have tried to speak to someone about it and couldn't get through. We will never visit again.
Stayed 1 night in Aug 2025

8/10 Good

Fiona

Liked: Cleanliness, staff & service, amenities
This hotel retains some of its old charm and doesn't have the same flat, grey and white modernised look like so many hotels these days.
Stayed 3 nights in Apr 2025