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Reviews of Residence Inn Marriott Florence

3 out of 5
Residence Inn Marriott Florence
2660 Hospitality Blvd, Florence, SC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 207 out of 335 reviews" "
Rating 8 - Good. 87 out of 335 reviews" "
Rating 6 - Okay. 22 out of 335 reviews" "
Rating 4 - Poor. 12 out of 335 reviews" "
Rating 2 - Terrible. 7 out of 335 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The room and facility was great - was surprised by the lack of soundproofing in such a new build- not just outside noise - but adjacent room noise!!
Stayed 1 night in Mar 2024
Response from Lisa on Apr 2, 2024
Christopher,Thank you for taking the time to share your experience. I apologize for the noise disturbance during your stay. I hope you will come back and give us another try.

10/10 Excellent

PEDRO, Locust Manor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Confortable
Stayed 2 nights in Mar 2024
Response from Lisa on Mar 22, 2024
Pedro,Thank you so much for your feedback! We look forward to seeing you again soon!

8/10 Good

Yolanda, Raeford

Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasant, last minute stay. Friendly staff!
Stayed 1 night in Mar 2024
Response from Lisa on Mar 11, 2024
Yolanda,Thank you so much for the great review!! I am so glad to know we provided a memorable experience for you. We look forward to serving you again soon!

10/10 Excellent

Zaquavia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Feb 2024
Response from Lisa on Feb 25, 2024
Zaquavia,Thank you for taking the time to share your thoughts! We look forward to seeing you again soon

10/10 Excellent

Erika, lynchburg

Stayed 1 night in Feb 2024
Response from Lisa on Mar 22, 2024
Erika,Thank you so much for your feedback! We look forward to seeing you again soon!

10/10 Excellent

Roseline

Stayed 1 night in Jan 2024
Response from Lisa on Feb 7, 2024
Roseline,Thank you for taking the time to give us a great review! We look forward to seeing you again soon!

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Lisa on Jan 11, 2024
Thank you so much for the kind words about our hotel. I am pleased to know we provided a great experience for you during your stay. We look forward to serving you again soon!

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice stay
Response from Lisa on Jan 11, 2024
Thank you so much for the kind words about our hotel. I am pleased to know we provided a great experience for you during your stay. We look forward to serving you again soon!

10/10 Excellent

Phillip, Fort Lee

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Will stay again. Thanks!
Stayed 1 night in Jan 2024
Response from Lisa on Jan 11, 2024
Thank you so much for the kind words about our hotel. I am pleased to know we provided a great experience for you during your stay. We look forward to serving you again soon!

6/10 Okay

Frances

Liked: Staff & service
.needs major repairs
Stayed 1 night in Dec 2023
Response from Lisa on Jan 11, 2024
Frances,Thank you for your feedback. We hope to serve you again soon

10/10 Excellent

Crystal

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Lisa on Jan 11, 2024
Crystal,Thank you for sharing your feedback! We hope to serve you again soon

10/10 Excellent

Sachin

Disliked: Property conditions & facilities
Properly looks old, beat down. Not a new property
Stayed 1 night in Dec 2023
Response from Lisa on Jan 11, 2024
Sachin,Thank you for sharing your experience. We look forward to serving you again soon

10/10 Excellent

Joseph

Stayed 1 night in Dec 2023
Response from Lisa on Jan 11, 2024
Thank you so much for the kind words about our hotel. I am pleased to know we provided a great experience for you during your stay. We look forward to serving you again soon!

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good Residence Inn
This is a very good Residence Inn. Importantly for me, it’s pet friendly. Despite having pets in the building, the rooms we have been in (5 stays), hallways and common area have no pet smell to me. My dog, however, knows who’s been there. The staff are friendly, food quality of the breakfast is reasonable. Beds are comfortable and rooms are in good condition.
Stayed 1 night in Dec 2023
Response from Lisa on Jan 11, 2024
Timothy,Thank you so much for the wonderful review!! We are so happy you enjoyed your stay and we look forward to seeing you again soon!

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Lisa on Jan 11, 2024
Cindy, Thank you so much for the kind words about our hotel. I am pleased to know we provided a great experience for you during your stay. We look forward to serving you again soon!

4/10 Poor

John

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service
Requested room service after confirming eligibility. Request wasn't responded to. Room finishings were dirty, revealed extensive wear, poor upkeep.
Stayed 2 nights in Dec 2023
Response from Lisa on Dec 18, 2023
John,Thank you for taking the time to share your experience. I apologize for not following through with service. I hope you will consider giving us another chance in the future.

10/10 Excellent

Nika, Miami Beach

Stayed 1 night in Dec 2023
Response from Lisa on Dec 18, 2023
Nika,Thank you for sharing your experience! I am so happy you enjoyed your stay!! We look forward to seeing you again soon!

8/10 Good

Beulah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay.
Stayed 1 night in Dec 2023
Response from Lisa on Dec 18, 2023
Belulah,Thank you for sharing your experience! I am so happy you enjoyed your stay!! We look forward to seeing you again soon!

4/10 Poor

Robert

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The shower was not clean. Front desk staff just was not personable.
Stayed 1 night in Nov 2023
Response from Lisa on Dec 4, 2023
Robert,I apologize for your experience at our property. This is certainly not typical of our facility. I hope you will consider giving us another try in the future.

10/10 Excellent

Edwin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great place!
Stayed 1 night in Nov 2023
Response from Lisa on Dec 4, 2023
Edwin,Thank you for sharing your feedback! I am so happy you were able to enjoy your stay. We look forward to serving you again soon

4/10 Poor

Doran

Disliked: Cleanliness, property conditions & facilities
Mehh…
Evening check in staff hated their job apparently… not friendly at all. Room was run down and dated and not very clean. I am not sure how this hotel had a high rating on hotels.com. Breakfast staff was very nice.
Stayed 1 night in Nov 2023
Response from Lisa on Nov 27, 2023
Mehh,thank you for sharing your feedback. I apologize that you did not enjoy your stay. I do hope you will consider giving us another try in the future.

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast and breakfast hostesses were excellent. The hostesses were very friendly and welcoming. The buffet breakfast offered many delicious options!
Stayed 1 night in Nov 2023
Response from Lisa on Nov 27, 2023
Thomas,Thank you so much for your feedback. I am so happy you enjoyed your stay. We hope to host you again soon

2/10 Terrible

Sarah

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away!
Stay away. This hotel stay was awful. The only room left was the accessible room with a walk in shower. The shower didn't drain properly at all so there was water all over the floor and leaking into the bedroom. We had to put towels all over the floor to use the bathroom because it was full of water. Everything was broken, the dishes were dirty. Overall awful experience. I waited at the desk for 15 minutes at checkout to explain how awful our stay was but no one came so I left. I called my third party hotel reservation line and they reached out to the hotel on our behalf and they refused to offer any sort of compensation or reimbursement. The room was not cheap either, $278/night!! What a rip off.
Stayed 1 night in Oct 2023
Response from Lisa on Nov 27, 2023
Sarah,Thank you for taking the time to share your feedback. I am sorry that you experienced these issues. I hope you will consider giving us another chance.

8/10 Good

Charles

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2023
Response from Lisa on Oct 27, 2023
Charles,Thank you for the great review!! We look forward to serving you again soon

2/10 Terrible

Thomas

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Arrived at 11:15 pm for a one night stay. At 3:10 am someone tried to enter our Room!!! The front desk must have gave them our key and room also! The front desk person was so obviously asleep when we arrived because he asked us our room number when we were trying to check in!!!! He must have also been sleeping when he gave our key and room to another guest at 3:00 am!!!!
Stayed 1 night in Oct 2023
Response from Lisa on Oct 20, 2023
Thomas,I apologize this was your experience at our hotel. This is certainly not typical of our property. I will be addressing these issues so that it does not happen again. Thank you for the feedback. My hope is next time you are in the area you will consider giving us another try.

10/10 Excellent

James

Liked: Amenities
great
Stayed 1 night in Oct 2023
Response from Lisa on Oct 20, 2023
James, Thank you for the great review! I am so happy you enjoyed your stay!! We look forward to serving you again soon!

10/10 Excellent

Svetlana

Stayed 1 night in Oct 2023
Response from Lisa on Nov 27, 2023
Svetlana,Thank you for taking the time to share your feedback. I am glad you enjoyed your experience. I hope to host you again soon

8/10 Good

Susan

Stayed 1 night in Oct 2023
Response from Lisa on Nov 27, 2023
Susan,Thank you for taking the time to share your feedback. I am glad you enjoyed your experience. I hope to host you again soon

8/10 Good

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
all was ok
Stayed 1 night in Oct 2023
Response from Lisa on Oct 16, 2023
Tom, Thank you for sharing your feedback. I hope next time we can elevate your experience and make it amazing! I hope to see you again soon!

8/10 Good

Tom

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A typical Marriott property Good in everything b ut not exceptional
Stayed 1 night in Sep 2023
Response from Lisa on Oct 16, 2023
Thank you for the great review!! I am so happy you enjoyed your stay. I look forward to serving you again soon!

10/10 Excellent

Rachelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Lisa on Oct 16, 2023
Thank you for the great review!! I am so happy you enjoyed your stay. I look forward to serving you again soon!

4/10 Poor

Kristi

Liked: Room comfort
Disliked: Staff & service
Stayed 1 night in Oct 2023
Response from Lisa on Oct 16, 2023
Kristi,Thank you for taking the time to share your feedback. I apologize you did not have a great experience. I hope you will consider giving us another try in the future.

10/10 Excellent

Beverly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was perfect
Stayed 1 night in Oct 2023
Response from Lisa on Oct 16, 2023
Thank you for the great review!! I am so happy you enjoyed your stay. I look forward to serving you again soon!

8/10 Good

Mimi

Stayed 1 night in Oct 2023
Response from Lisa on Oct 16, 2023
Thank you for the great review!! I am so happy you enjoyed your stay. I look forward to serving you again soon!

10/10 Excellent

Jeremiah

Stayed 1 night in Sep 2023
Response from Lisa on Oct 27, 2023
JeremiahThank you for taking the time to share your review! We look forward to serving you again soon.

4/10 Poor

CARLA

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Lisa on Oct 16, 2023
Carla,Thank you for taking the time to share your feedback. I hope you will consider giving us another try in the future.

10/10 Excellent

Melanie

Travelled with family, Travelled with partner
Liked: Amenities
We enjoyed our stay here and really appreciated the breakfast. Staff was friendly. There were some maintenance issues in our unit, including a torn shower curtain and a broken toilet seat. Bed was comfortable. We would stay here again.
Stayed 1 night in Oct 2023
Response from Lisa on Oct 16, 2023
Melanie,Thank you for taking the time to share your experience. I am glad my staff gave great service to you. I will be addressing the maintenance issues to ensure this does not happen again.We look forward to serving you again soon.

8/10 Good

Tommy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Lisa on Oct 16, 2023
Thank you for the great review!! I am so happy you enjoyed your stay. I look forward to serving you again soon!

10/10 Excellent

AMBER, New Bern

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was great! Best hotel breakfast I’ve had. Room was well equipped, clean, large and well maintained. I’d love to stay here again.
Stayed 1 night in Sep 2023
Response from Lisa on Oct 16, 2023
Thank you for the great review!! I am so happy you enjoyed your stay. I look forward to serving you again soon!

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice but dated
Great place to stay but a little dated and weathered. Staff super friendly and professional. Would recommend 😀
Stayed 1 night in Sep 2023
Response from Lisa on Oct 16, 2023
Thank you for the great review!! I am so happy you enjoyed your stay. I look forward to serving you again soon!

2/10 Terrible

neil

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Appalling Experience
Checked in late Friday night. As soon as we entered the room it smelled terrible. Went to the bathroom and the toilet was overflowing with human excrement. Clearly the room had not been cleaned properly. Went back to reception the next room had food in the sink and the fridge had old moldy food left. Clearly again the room had not been cleaned properly. At this point we rang the front desk but the girl seemed uninterested. As were with a minor we stayed in the room but asked for a full refund as we were meant to be there for 2 nights. They refused the refund until I got the Hotels.com rep on the phone with the manager. Absolutely disgusting hotel do not stay here. The next day we booked into an IHG Holiday Inn Express nearby... extremely clean and well run.
Stayed 2 nights in Sep 2023
Response from Lisa on Oct 16, 2023
neil,I apologize this was the experience you had at our hotel.This certainly is not typical of our property, and I will be addressing these issues directly. Thank you for bringing it to my attention. I hope you will consider giving us another try in the future.

10/10 Excellent

WILLIAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Lisa on Oct 16, 2023
Thank you for the great review!! I am so happy you enjoyed your stay. I look forward to serving you again soon!

8/10 Good

Michelle Bacchus- Mc

Liked: Cleanliness, staff & service, property conditions & facilities
Short stay
Stayed 1 night in Sep 2023
Response from Lisa on Oct 16, 2023
Thank you for the great review!! I am so happy you enjoyed your stay. I look forward to serving you again soon!

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Lisa on Oct 16, 2023
Thank you for the great review!! I am so happy you enjoyed your stay. I look forward to serving you again soon!

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had to book a hotel room last minute due to vehicle troubles on the interstate leading to it being towed to the next town which ended up being Florence. The room was very spacious and definitely met our needs with having 2 little kids. In the morning, they had a full breakfast which my husband said was the best he ever had at a hotel. Sharon and Cynthia were the two ladies who were overseeing the breakfast. They were such a huge blessing to us when we were full of emotions and literally stranded until we could locate and pick up a vehicle. These two ladies were so kind to our boys and were to attentive to keeping the tables clean and food up to par. It truly meant the world for their kind words and support. The little things really mattered. I would highly recommend this hotel. We would definitely stay again if we ever found our way to Florence.
Stayed 1 night in Sep 2023
Response from Lisa on Oct 16, 2023
Jessica,Thank you for taking the time to share your feedback! I can't wait to share this with Shron and Cynthia about a job well done!! I look forward to serving you again soon!

10/10 Excellent

James

Stayed 1 night in Sep 2023
Response from Lisa on Oct 10, 2023
James,Thank you for the great review! We look forward to serving you again soon!

10/10 Excellent

David, Victorville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast is the best ever. The staff is wonderful. The rooms are very nice but the towels need work but aren't too bad. We will stay there again.
Stayed 4 nights in Aug 2023
Response from Lisa on Oct 10, 2023
David, Thank you for taking the time to share your feedback. I will make a notation of our linen to ensure it is up to standard. We look forward to serving you again soon.

8/10 Good

Stephanie

Stayed 1 night in Sep 2023
Response from Lisa on Sep 7, 2023
Stephanie,Thank you for taking the time to share your feedback.I am so happy we were able to provide a great stay for you! We look forward to serving you again soon!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Customer service was great, the room was nice and clean!
Stayed 1 night in Sep 2023
Response from Lisa on Sep 7, 2023
Anonymous,Thank you for taking the time to share your feedback.I am so happy we were able to provide a great stay for you! We look forward to serving you again soon!

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff is always very pleasant. I enjoy my stays here.
Stayed 1 night in Aug 2023
Response from Lisa on Sep 7, 2023
Jeffrey,Thank you for taking the time to share your feedback.I am so happy we were able to provide a great stay for you! We look forward to serving you again soon!