Title: Hotel Serena - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Serena Pet-friendly hotel with free breakfast connected to the convention center in Florence ![Interior detail](https://images.trvl-media.com/lodging/5000000/4580000/4578100/4578098/d3a56ac0.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Dining](https://images.trvl-media.com/lodging/5000000/4580000/4578100/4578098/f47fc6c8.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Classic Double Room, 1 Double Bed](https://images.trvl-media.com/lodging/5000000/4580000/4578100/4578098/7d21bfad.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby](https://images.trvl-media.com/lodging/5000000/4580000/4578100/4578098/90be1756.jpg?impolicy=resizecrop&rw=297&ra=fit) ![In-room safe, desk, soundproofing, free WiFi](https://images.trvl-media.com/lodging/5000000/4580000/4578100/4578098/82eb67a3.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies In the heart of downtown, Hotel Serena offers a tranquil retreat with continental breakfast and free in-room WiFi. Relax on the charming garden or enjoy a drink at the bar while taking in views from the picturesque terrace. 7.2 Good ## Popular amenities - Bar - Breakfast included - Pet-friendly - Housekeeping - Air conditioning - Free WiFi ## Room options ### Check availability for these dates Tonight [Oct. 31 - Nov. 1](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-01&selected=4578098&PinnedHotelID=4578098&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-01&selected=4578098&PinnedHotelID=4578098&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov. 1 - Nov. 2](https://www.expedia.ca/Hotel-Search?startDate=2025-11-01&endDate=2025-11-02&selected=4578098&PinnedHotelID=4578098&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-01&endDate=2025-11-02&selected=4578098&PinnedHotelID=4578098&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 31 - Nov. 2](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=4578098&PinnedHotelID=4578098&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=4578098&PinnedHotelID=4578098&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov. 7 - Nov. 9](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=4578098&PinnedHotelID=4578098&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=4578098&PinnedHotelID=4578098&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 5 of 5 rooms ![Classic Single Room](https://images.trvl-media.com/lodging/5000000/4580000/4578100/4578098/62548436.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Single Room ### Highlights Soundproofed Air conditioning Private bathroom Hair dryer Bidet Digital channels Daily housekeeping In-room safe - 248 sq ft - Sleeps 1 - 1 Twin Bed ![Classic Double Room, 1 Double Bed](https://images.trvl-media.com/lodging/5000000/4580000/4578100/4578098/b1aeeb56.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Double Room, 1 Double Bed ### Highlights Soundproofed Air conditioning Private bathroom Hair dryer Bidet Digital channels Daily housekeeping In-room safe - 248 sq ft - Sleeps 3 - 1 Double Bed ![Classic Twin Room, 2 Single Beds](https://images.trvl-media.com/lodging/5000000/4580000/4578100/4578098/c6fcc4ef.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Twin Room, 2 Twin Beds ### Highlights Soundproofed Air conditioning Private bathroom Hair dryer Bidet Digital channels Daily housekeeping In-room safe - 248 sq ft - Sleeps 2 - 2 Twin Beds ![Classic Triple Room](https://images.trvl-media.com/lodging/5000000/4580000/4578100/4578098/a38ca132.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Triple Room ### Highlights Soundproofed Air conditioning Private bathroom Hair dryer Bidet Digital channels Daily housekeeping In-room safe - 248 sq ft - Sleeps 4 - 1 Double Bed and 1 Twin Bed OR 3 Twin Beds ![In-room safe, desk, soundproofing, free WiFi](https://images.trvl-media.com/lodging/5000000/4580000/4578100/4578098/e224da08.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Quadruple Room, Private Bathroom ### Highlights Soundproofed Air conditioning Private bathroom Bidet Hair dryer Digital channels Daily housekeeping In-room safe - 248 sq ft - Sleeps 5 - 1 Double Bed and 2 Twin Beds ## You may also like Ad ![Suite, Terrace | View from room](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/31000000/30310000/30304300/30304275/1b326fd4_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The FRAME Hotel Historic Centre of Florence - Pet-friendly - Free WiFi - Air conditioning - Breakfast available 9.6 Exceptional 579 reviews CA $225 CA $270 total includes taxes & fees Dec 1 - Dec 2 [](https://www.expedia.ca/Florence-Hotels-The-FRAME-Hotel.h30304275.Hotel-Information?chkin=2025-12-1&chkout=2025-12-2&rm1=a2®ionId=1222&destination=Florence&destType=MARKET&latLong=43.769554,11.255808&searchId=2acf014f-e722-4d6f-9a44-236f27a47b37&top_cur=CAD) Ad ![Dinner served, Regional cuisine, alfresco dining ](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/40000/34800/34764/ee708ecd_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Helvetia & Bristol Firenze – Starhotels Collezione Historic Centre of Florence - Spa - Pet-friendly - Free WiFi - Restaurant 9.2 Wonderful 541 reviews CA $588 CA $673 total includes taxes & fees Dec 1 - Dec 2 [](https://www.expedia.ca/Florence-Hotels-Helvetia-Bristol-Firenze-Starhotels-Collezione.h34764.Hotel-Information?chkin=2025-12-1&chkout=2025-12-2&rm1=a2®ionId=1222&destination=Florence&destType=MARKET&latLong=43.769554,11.255808&searchId=2acf014f-e722-4d6f-9a44-236f27a47b37&top_cur=CAD) Ad ![Rooftop terrace](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/45000000/44700000/44696100/44696083/2af0849c_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### IL Tornabuoni The Unbound Collection by Hyatt Historic Centre of Florence - Pet-friendly - Free WiFi - Restaurant - Air conditioning 9.6 Exceptional 104 reviews CA $400 CA $466 total includes taxes & fees Dec 1 - Dec 2 [](https://www.expedia.ca/Florence-Hotels-Il-Tornabuoni-Hotel.h44696083.Hotel-Information?chkin=2025-12-1&chkout=2025-12-2&rm1=a2®ionId=1222&destination=Florence&destType=MARKET&latLong=43.769554,11.255808&searchId=2acf014f-e722-4d6f-9a44-236f27a47b37&top_cur=CAD) Ad ![Terrace/patio](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/38000000/37960000/37955200/37955169/e04b35b2_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hotel Calimala Florence Historic Centre of Florence - Free WiFi - Restaurant - Air conditioning - Gym 9.6 Exceptional 933 reviews CA $273 CA $348 total includes taxes & fees Dec 1 - Dec 2 [](https://www.expedia.ca/Florence-Hotels-Hotel-Calimala.h37955169.Hotel-Information?chkin=2025-12-1&chkout=2025-12-2&rm1=a2®ionId=1222&destination=Florence&destType=MARKET&latLong=43.769554,11.255808&searchId=2acf014f-e722-4d6f-9a44-236f27a47b37&top_cur=CAD) Ad ![Banquet hall](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/10000/500/439/b9dd09cf_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The St. Regis Florence Historic Centre of Florence - Hot tub - Spa - Pet-friendly - Free WiFi 9.6 Exceptional 261 reviews CA $993 CA $1,118 total includes taxes & fees Dec 1 - Dec 2 [](https://www.expedia.ca/Florence-Hotels-The-St-Regis-Florence.h439.Hotel-Information?chkin=2025-12-1&chkout=2025-12-2&rm1=a2®ionId=1222&destination=Florence&destType=MARKET&latLong=43.769554,11.255808&searchId=2acf014f-e722-4d6f-9a44-236f27a47b37&top_cur=CAD) Ad ![Front of property](https://images.trvl-media.com/lodging/106000000/105810000/105802800/105802774/8bd68fe5.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Floren Hotel Historic Centre of Florence - Breakfast included - Free WiFi - Restaurant - Air conditioning 9.4 Exceptional 198 reviews CA $325 CA $384 total includes taxes & fees Nov 30 - Dec 1 [](https://www.expedia.ca/Florence-Hotels-Floren-Hotel.h105802774.Hotel-Information?chkin=2025-11-30&chkout=2025-12-1&rm1=a2®ionId=1222&destination=Florence&destType=MARKET&latLong=43.769554,11.255808&searchId=2acf014f-e722-4d6f-9a44-236f27a47b37&top_cur=CAD) Ad ![Seasonal outdoor pool, open 9:00 AM to 7:00 PM, pool umbrellas](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/590000/582300/582298/a1acfd5f_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Grand Hotel Minerva Historic Centre of Florence - Pool - Pet-friendly - Free WiFi - Restaurant 9.6 Exceptional 1,004 reviews CA $419 CA $484 total includes taxes & fees Dec 1 - Dec 2 [](https://www.expedia.ca/Florence-Hotels-Grand-Hotel-Minerva.h582298.Hotel-Information?chkin=2025-12-1&chkout=2025-12-2&rm1=a2®ionId=1222&destination=Florence&destType=MARKET&latLong=43.769554,11.255808&searchId=2acf014f-e722-4d6f-9a44-236f27a47b37&top_cur=CAD) Ad ![View from room](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/900000/892100/892069/a5c2ff83_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### LHP Hotel River & SPA Historic Centre of Florence - 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FFlorence-Hotels-Hotel-Serena.h4578098.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FFlorence-Hotels-Hotel-Serena.h4578098.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C43.77757%2C11.24974&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=KkyUI31JGAMVMT_huf7lDEOuneo=) Via Fiume 20, Florence, FI, 50123 #### What's nearby - Piazza di Santa Maria Novella - 5 min walk - 0.4 km - Cathedral of Santa Maria del Fiore - 10 min walk - 0.8 km - Piazza del Duomo - 11 min walk - 1.0 km - Ponte Vecchio - 13 min walk - 1.1 km - Uffizi Gallery - 16 min walk - 1.4 km #### Getting around - Valfonda - Stazione Santa Maria Novella Tram Stop - 3 min walk - Florence Santa Maria Novella Station - 4 min walk - Florence Airport, Peretola (FLR) - 23 min drive #### Restaurants - ‪McDonald's - ‬3 min walk - ‪Vyta - ‬3 min walk - ‪McDonald's - ‬4 min walk - ‪Bar Tonarelli - ‬2 min walk - ‪Tentazioni Cafè - ‬4 min walk ## About this property ### Hotel Serena Hotel near Cathedral of Santa Maria del Fiore A short walk from Piazza di Santa Maria Novella and Piazza del Duomo, Hotel Serena provides free continental breakfast, a terrace, and a garden. Stay connected with free in-room WiFi, and guests can find other amenities such as a bar. Other perks include: - A front-desk safe, smoke-free premises, and luggage storage Room features All guestrooms at Hotel Serena have thoughtful touches such as air conditioning, as well as amenities like free WiFi and safes. Other conveniences in all rooms include: - Bathrooms with showers and bidets - Digital channels, daily housekeeping, and desks ## Similar properties ![Front of property](https://images.trvl-media.com/lodging/18000000/17770000/17767800/17767717/36d2a08d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Novella Italy Santa Maria Novella - Free WiFi 6.6 217 reviews CA $41 CA $65 total includes taxes & fees Nov 2 - Nov 3 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=17767717&PinnedHotelID=17767717&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Food and drink - Free continental breakfast available daily 8:00 AM to 9:30 AM - A bar/lounge ### Family friendly - Soundproofed rooms ### Conveniences - Limited-hour front desk - Luggage storage - Safe at front desk ### Guest services - Housekeeping (daily) ### Outdoors - Garden - Terrace ### More - 1 floor - Built in 1930 - Smoking not allowed ## Room amenities ### Bathroom - Bidet - Free toiletries - Hair dryer - Private bathroom - Shower - Towels provided ### Entertainment - Digital channels ### More - Air conditioning (climate-controlled) - Desk - Phone - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 1 PM; Check-in end time: 7 PM Late check-in subject to availability Minimum check-in age: 18 ### Check-out Check-out before 10 AM ### Special check-in instructions The front desk is open daily from 7:00 AM - midnight Front desk staffed during limited hours ### Access methods Front desk (limited hours) ### Pets Pets stay free Service animals are welcome, and are exempt from fees ### Children and extra beds Children are welcome 1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: EUR 4.50 per person, per night, up to 7 nights We have included all charges provided to us by the property. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards Noise-free guestrooms cannot be guaranteed ### We should mention All guests, including children, must be present at check-in and show their government-issued photo ID card or passport Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation ### National rating This property has received its official star rating from the local rating authority. ### Property is also known as Hotel Serena Florence Serena Florence Hotel Serena Hotel Hotel Serena Florence Hotel Serena Hotel Florence ## Frequently asked questions ### Is Hotel Serena pet-friendly? > Yes, pets are allowed at this property. ### What time is check-in at Hotel Serena? > Check-in start time: 1 PM; Check-in end time: 7 PM. Late check-in is available during limited hours. ### What time is check-out at Hotel Serena? > Check-out is at 10 AM. ### Where is Hotel Serena located? > Located in Historic Centre of Florence, this hotel is within a 10-minute walk of Palazzo dei Congressi, Central Market, and Basilica of Santa Maria Novella. Cathedral of Santa Maria del Fiore and Piazza di Santa Maria Novella are also within 15 minutes. Valfonda - Stazione Santa Maria Novella Tram Stop and Unità Tram Stop are within a 5-minute walk. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hotel Serena Reviews 7.2 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 18 8 - Good 38 6 - Okay 26 4 - Poor 13 2 - Terrible 5 ### 7.8/10 Cleanliness ### 6.8/10 Staff & service ### 6.8/10 Property conditions & facilities ### 2/10 Terrible #### Danilo, São Paulo Oct 22, 2018 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort Funcionários mal humorados, quarto horrível, velho, antigos, chuveiro péssimos, café ds manhã péssimo, tanto que não conseguirmos tomar. Tivemos muitas dificuldades pois estávamos com un bebê de 1 ano. Não recomendo.... não é um hotel, é uma pensão. ##### Danilo Stayed 2 nights in Oct 2018 ### 8/10 Good #### GIOV60, Napoli Oct 22, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Albergo senza pretese ma pulito e con una colazione più che decente. Molto soddisfatto ##### GIOV60 Stayed 2 nights in Oct 2018 ### 6/10 Okay #### Juan Javier Oct 16, 2018 Hotel con mucho ruido de tránsito, la habitación es muy amplia, con una cama confortable y el baño está lindo. Wifi no existe casi no tiene alcance. La limpieza es pobre. Ubicación relativamente buena. ##### Juan Javier Stayed 2 nights in Oct 2018 ### 2/10 Terrible #### Anon Oct 2, 2018 Disliked: Staff & service, property conditions & facilities, room comfort This was the worst hotel stay of my life. The owner and his wife screamed at each other all night and day. The owner entered our room while we were sleeping. The owner yelled at me when I went to check out and requested a printed copy of my receipt. I paid the bill, and then he grabbed the paperwork, yelled at me, and stormed out. When he came back, I used Google translate on my phone to help make sure I hadn't said something wrong given the language barrier. Again, using Google translate on my phone, I apologized for any confusion and asked for a printed copy of the bill. He yelled at me and grabbed me by my wrists and shook me. My sister and I had already paid, so we grabbed our luggage and left immediately. I would NEVER recommend this hotel to anyone given the experience. I have never been yelled at before like this-- much less assaulted. ##### Anon Stayed 5 nights in Sep 2018 ### 6/10 Okay #### Edwin Sep 28, 2018 Disliked: Staff & service #### Noisy hotel My hotel room was nice, but noisy during the night and very early morning. People talking loud and doors slamming. The hotel is located on the second floor, but there is no elevator from the street to the first floor this is a struggle when traveling with heavy luggage. The hotel is conveniently located two blocks away from the train station. ##### Edwin Stayed 2 nights in Sep 2018 ### 10/10 Excellent #### Jean F Aug 12, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Perfect for a family stop in Floro Great hosts, clean, incredibly convenient to the train station to drop our bags and venture out to see Firenze. Beds comfy, large room. ##### Jean F Stayed 1 night in Aug 2018 ### 8/10 Good #### Verified traveller Jun 9, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Hotel carino, ottima posizione Hotel al primo piano di un palazzo storico nei pressi della stazione. Stanza spaziosa e con tutti i comfort, buona la colazione, disponibile lo staff. ##### Verified traveller Stayed 1 night in Jun 2018 ### 6/10 Okay #### Verified traveller May 22, 2018 Disliked: Staff & service für einen Kurzurlaub ok. etwas laut. wenig Auswahl beim Frühstück ##### Verified traveller Stayed 2 nights in May 2018 ### 10/10 Excellent #### Isamara Mar 24, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Maravilhoso Não tenho palavras para explicar o acolhimento neste hotel. Me senti em casa. O quarto era lindo! A cama super confortável. O banheiro e o quarto sempre limpo. O café da manhã delicioso com tudo muito bem preparado. E ainda, o sr que nos servia com toda cortesia e gentileza. Localização ótima, próxima aos pontos turísticos e à estação de trem, o que nos facilitou a viagem a outras cidades próximas Florença. ##### Isamara ### 6/10 Okay #### Verified traveller Feb 26, 2018 La camera un po' fredda. Vicinissimo alla stazione. Molto comodo. Molto gentili e soprattutto disponibili ##### Verified traveller Stayed 3 nights in Feb 2018 ### 10/10 Excellent #### Mert Cemalettin Nov 6, 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Eviniz gibi, konum,rahalık,temizlik mukemmel Harika bir karşılamaydı resepsiyonistin o güler yüzü ve şirin tavırları asla unutulmaz biz bal ayı çiftiydik ve herşey istediğimizden daha güzel geçti kahvaltısı temizliği mükemmel bir konaklama yeri herşey için samimi tavırlarıniz için teşekkür ederiz :)))) ##### Mert Cemalettin Stayed 2 nights in Nov 2017 ### 6/10 Okay #### PD, Sussex, UK Sep 26, 2017 Liked: Cleanliness, staff & service Disliked: Property conditions & facilities #### Basic hotel in good location Initial problem with the hotel unable to trace my online booking, but fortunately a room was available. One of several hotels in the same building. Clean, functional and (by Florentine standards) reasonably cheap, but very basic - a bit of a throwback to the 1980s (but not in a retro way). My room was at the front and so subject to a lot of street noise – especially the cleaning at about 1am. Very convenient location, close to the railway station and the sights. Proprietor was friendly enough, but did not speak English and seemed reluctant to speak Italian slowly enough for me to understand. ##### PD Stayed 1 night in Sep 2017 ### 8/10 Good #### Rolland Sep 24, 2017 Liked: Cleanliness, staff & service Disliked: Property conditions & facilities #### Excellent rapport qualité prix. Très petit hôtel vétuste mais bon accueil efficace et sympathique. Travaux à proximité pour longtemps. Très bien situé. ##### Rolland Stayed 2 nights in Sep 2017 ### 8/10 Good #### dawn, Britain Sep 21, 2017 Liked: Cleanliness, staff & service, room comfort #### great location for train station and local buses room was basic but clean and hot chocolate at breakfast was wonderful! ##### dawn Stayed 3 nights in Sep 2017 ### 8/10 Good #### Marta, Barcelona Aug 24, 2017 Liked: Cleanliness, staff & service, room comfort #### Perfect fot a few days My bedroom was really big. It has air conditioner and TV. Beds comfortable. The staff at the reception very nice and helpful. The only inconvenience I found is that there is no shampoo and the reception is not 24h. Keep in mind that it's not a hotel, it's a pension. Definetly I would repeat ##### Marta Stayed 4 nights in Aug 2017 ### 8/10 Good #### Wayne Jul 16, 2017 Liked: Cleanliness #### Homely feel, great location .? We enjoyed our stay at Hotel Serena, it was a homely feel, being so far away from home. Handy location to trains,&short walk to town centre, nice balcony off room. ##### Wayne Stayed 1 night in Jul 2017 ### 8/10 Good #### LUIS Jun 20, 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### BUENA RELACION COSTO BENEFICIO EN TERMINOS GENERALES BIEN, MUY CERCA DE LA ESTACION SANTA MARIA NOVELLA Y MUY CERCA DEL CACO ANTIGUO. SE DEBE AGREGAR QUE LA ENTRADA EN EL PRIMER PISO ES MUY DETERIORADA YEL ASCENSOR AL SEGUNDO PISO DONDE ESTA EL HOTELNO SIRVE, POR LO DEMAS BIEN ##### LUIS Stayed 2 nights in Jun 2017 ### 2/10 Terrible #### Verified traveller May 18, 2017 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Tavsiye edilmez,hem odaları hem sahipleri soğuk Otel çok kötüydü. odalar cok soguktu ve ısıtma sistemi yok. Kalorifer var sadece çalışmıyor. Otel sahipleri hic bir şekilde ingilizce bilmiyor anlaşmak imkansız. Ayrıca otel sahipleri hic cana yakın insanlar degil, söylediginiz 1 söze karşılık 10 katı italyanca cevap veriyorlar. ##### Verified traveller ### 6/10 Okay #### Rod, Worcester, UK Oct 27, 2016 Liked: Cleanliness, staff & service #### Well situated for sights and station Fairly basic but comfortable accommodation. Owners helpful but speak little English. Street was a bit noisy overnight...people rather than traffic. ##### Rod ### 6/10 Okay #### Graciela Oct 21, 2016 Liked: Cleanliness Disliked: Staff & service, room comfort #### Cercano a estacion de trenes El hotel es aceptable en cuanto al precio, es atendido por sus dueños, un señor mayor amable, quien decide como dueño de casa. Contratamos dos noches, salimos el primer día, al regresar al hotel, nos habían cambiado de habitación, trasladando todas nuestras pertenencias, los pasaportes habían quedado en la caja de seguridad, no podíamos acceder a la habitación anterior porque ya estaba ocupada, por lo que tuve que entregarle la llave de la caja y él saco mis documentos. El colchon de la nueva habitacion tenia los resortes salidos, un desastre. ##### Graciela ### 8/10 Good #### Maria de Fátima Oct 15, 2016 Liked: Staff & service #### Recomendo para quem quer hotel simples, confortáve Staff muito dedicado e prestativo. Quarto de tamanho razoável para quatro. Chuveiro com difícil controle de água quente/fria. Muito bom café da manhã. ##### Maria de Fátima ### 6/10 Okay #### Bosco, 京都 Sep 29, 2016 Liked: Cleanliness #### 駅に近いながら落ち着いた場所 シーズンによるのかも知れないが、値段は施設に対してやや高めの印象。JPYで4,000から5,000が妥当な感じ。（レセプションに誰かが常駐していなく、夜24時ごろに帰って来た宿泊客が表のドアを開けるのに呼び鈴を何度も鳴らし、ドンドン扉を叩くのでうるさかった） ##### Bosco ### 8/10 Good #### David, B Sep 17, 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Letto singolo lungo! Essendo alto 1,92 ho sempre il problema della lunghezza del letto e delle sponde. Qui c'erano le sponde, ma il letto è lungo e ci si entra tranquilli. Proprietario molto gentile e alla mano. Ci sono stato solo una notte, ma ci si riposa molto bene. Grazie ##### David ### 8/10 Good #### Elena, Saint-Petersburg Aug 14, 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### A very pleasant stay in Firenze Very nice hosts, a good conditioner in the room, very close to the railway station, close to the Cathedral and Capella Medici. We were staying in this hotel for the second time. If you don't like dogs, don't chose this place - the host has got a very friendly old half-blind dog, but we are fond of dogs:)))) ##### Elena ### 4/10 Poor #### Carlo, Roma Jun 15, 2016 Disliked: Staff & service, property conditions & facilities, room comfort #### Hotel da una notte e via Hotel al minimo indispensabile. Zona rumorosissima. Presenza di un cane dei proprietari che ogni tanto si faceva sentire. Prima colazione ai minimi termini ##### Carlo ## Expedia's Latest Trends ### Hotels > [Hotel Berchielli](https://www.expedia.ca/Florence-Hotels-Hotel-Berchielli.h521260.Hotel-Information) > > [Corona D'italia](https://www.expedia.ca/Florence-Hotels-Hotel-Corona-DItalia.h799996.Hotel-Information) > > [Hotel Calimala Florence](https://www.expedia.ca/Florence-Hotels-Hotel-Calimala.h37955169.Hotel-Information) > > [Aurum Uffizi](https://www.expedia.ca/Florence-Hotels-Fiorino.h2541615.Hotel-Information) > > [FH55 Grand Hotel Mediterraneo](https://www.expedia.ca/Florence-Hotels-FH55-Grand-Hotel-Mediterraneo.h70752.Hotel-Information) > > [Grand Hotel Cavour](https://www.expedia.ca/Florence-Hotels-Grand-Hotel-Cavour.h10993.Hotel-Information) > > [Hotel Spadai](https://www.expedia.ca/Florence-Hotels-Hotel-Spadai.h10447242.Hotel-Information) > > [Hotel David](https://www.expedia.ca/Florence-Hotels-Hotel-David.h521254.Hotel-Information) > > [IQ Hotel Firenze](https://www.expedia.ca/Florence-Hotels-IQ-Hotel-Firenze.h89035039.Hotel-Information) > > [Hotel Duomo Firenze](https://www.expedia.ca/Florence-Hotels-Hotel-Duomo.h2541603.Hotel-Information) > > [B&B Hotel Firenze City Center](https://www.expedia.ca/Florence-Hotels-BB-Hotel-Firenze-City-Center.h25189.Hotel-Information) > > [The Social Hub Florence Lavagnini](https://www.expedia.ca/Florence-Hotels-The-Social-Hub-Florence-Lavagnini.h23198289.Hotel-Information) > > [Bernini Palace](https://www.expedia.ca/Florence-Hotels-Bernini-Palace.h13999.Hotel-Information) > > [Il Perseo](https://www.expedia.ca/Florence-Hotels-Il-Perseo.h2693693.Hotel-Information) > > [Four Seasons Hotel Firenze](https://www.expedia.ca/Florence-Hotels-Four-Seasons-Hotel-Firenze.h1838796.Hotel-Information) > > [Solo Experience Hotel](https://www.expedia.ca/Florence-Hotels-Solo-Experience-Hotel.h2533892.Hotel-Information) > > [Globus Urban Hotel](https://www.expedia.ca/Florence-Hotels-Globus-Urban-Hotel.h913526.Hotel-Information) > > [Grand Hotel Baglioni](https://www.expedia.ca/Florence-Hotels-Grand-Hotel-Baglioni.h6371.Hotel-Information) > > [Gallery Hotel Art - Lungarno Collection](https://www.expedia.ca/Florence-Hotels-Gallery-Hotel-Art-Lungarno-Collection.h14614.Hotel-Information) > > [Arte' Boutique Hotel](https://www.expedia.ca/Florence-Hotels-Arte-Boutique-Hotel.h35187673.Hotel-Information) > > [Plaza Hotel Lucchesi](https://www.expedia.ca/Florence-Hotels-Plaza-Hotel-Lucchesi.h8741.Hotel-Information) > > [Orto De Medici Hotel](https://www.expedia.ca/Florence-Hotels-Orto-De-Medici-Hotel.h849839.Hotel-Information) > > [San Firenze Suites & Spa](https://www.expedia.ca/Florence-Hotels-San-Firenze-Suites-Spa.h4455834.Hotel-Information) > > [Hotel La Scaletta Al Ponte Vecchio](https://www.expedia.ca/Florence-Hotels-Hotel-La-Scaletta-Florence.h1604285.Hotel-Information) > > [Hotel Pendini](https://www.expedia.ca/Florence-Hotels-Hotel-Pendini.h54105.Hotel-Information) > > [Hotel Torre Guelfa](https://www.expedia.ca/Florence-Hotels-Hotel-Torre-Guelfa.h2542358.Hotel-Information) > > [Plus Florence - Hostel](https://www.expedia.ca/Florence-Hotels-Plus-Florence-Hostel.h4125332.Hotel-Information) > > [B&B Hotel Firenze Pitti Palace al Ponte Vecchio](https://www.expedia.ca/Florence-Hotels-Hotel-Pitti-Palace-Al-Ponte-Vecchio.h17378.Hotel-Information) > > [Firenze Rentals](https://www.expedia.ca/Florence-Hotels-Firenze-Rentals.h16706180.Hotel-Information) > > [Brunelleschi Hotel](https://www.expedia.ca/Florence-Hotels-Brunelleschi-Hotel.h2947.Hotel-Information)