Title: Hotel Panama - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Panama Hotel with a bar, near Cathedral of Santa Maria del Fiore ![Front of property](https://images.trvl-media.com/lodging/1000000/920000/915200/915120/06c85b8f.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Reception](https://images.trvl-media.com/lodging/1000000/920000/915200/915120/93d9830d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Outdoor dining](https://images.trvl-media.com/lodging/1000000/920000/915200/915120/3ff089b9.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Self parking (EUR 20 per day)](https://images.trvl-media.com/lodging/1000000/920000/915200/915120/fe2979b8.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior entrance](https://images.trvl-media.com/lodging/1000000/920000/915200/915120/e3cd3191.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Panama sits in the Historic Center, offering guests a peaceful retreat with its garden and terrace. Visitors can connect to WiFi in their rooms, grab a drink at the bar, or take advantage of express check-in and check-out services for a smoother stay. 7.8 Good ## Popular amenities - Bar - Parking available - Room service - 24/7 front desk - Pet-friendly - Housekeeping ## Room options ### Check availability for these dates Tonight [Nov. 6 - Nov. 7](https://www.expedia.ca/Hotel-Search?startDate=2025-11-06&endDate=2025-11-07&selected=915120&PinnedHotelID=915120&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-06&endDate=2025-11-07&selected=915120&PinnedHotelID=915120&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov. 7 - Nov. 8](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-08&selected=915120&PinnedHotelID=915120&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-08&selected=915120&PinnedHotelID=915120&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov. 7 - Nov. 9](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=915120&PinnedHotelID=915120&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=915120&PinnedHotelID=915120&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov. 14 - Nov. 16](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=915120&PinnedHotelID=915120&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=915120&PinnedHotelID=915120&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 6 of 6 rooms ![Minibar, in-room safe, desk, blackout drapes](https://images.trvl-media.com/lodging/1000000/920000/915200/915120/aa416bd2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Basic Single Room ### Highlights Soundproofed Air conditioning HDTV Blackout drapes/curtains Private bathroom Hair dryer Bidet Minibar - Sleeps 1 - 1 Twin Bed ![Basic Room](https://images.trvl-media.com/lodging/1000000/920000/915200/915120/ddecfdc9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Basic Room ### Highlights Soundproofed Air conditioning HDTV Blackout drapes/curtains Private bathroom Hair dryer Bidet Minibar - Sleeps 2 - 1 Large Twin Bed ![Classic Room](https://images.trvl-media.com/lodging/1000000/920000/915200/915120/cff21c08.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Room ### Highlights Soundproofed Air conditioning HDTV Blackout drapes/curtains Private bathroom Hair dryer Bidet Minibar - Sleeps 2 - 1 Double Bed ![Minibar, in-room safe, desk, blackout drapes](https://images.trvl-media.com/lodging/1000000/920000/915200/915120/d6a21a14.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Comfort Double Room, Bathtub 8.0 Very good 2 reviews ### Highlights Soundproofed Air conditioning HDTV Blackout drapes/curtains Private bathroom Hair dryer Bidet Minibar - Sleeps 2 - 1 King Bed ![Comfort Room, Balcony](https://images.trvl-media.com/lodging/1000000/920000/915200/915120/ee6fa65a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Comfort Room, Balcony ### Highlights Balcony Soundproofed Air conditioning HDTV Blackout drapes/curtains Private bathroom Hair dryer Bidet - Sleeps 2 - 1 King Bed ![Junior Room, Balcony](https://images.trvl-media.com/lodging/1000000/920000/915200/915120/ef15734f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Room, Balcony ### Highlights Balcony Soundproofed Air conditioning HDTV Blackout drapes/curtains Private bathroom Hair dryer Bidet - Sleeps 3 - 1 King Bed and 1 Twin Bed ## You may also like Ad ![Aerial view](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/3000000/2090000/2088400/2088346/f04d07f0_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Ponte Vecchio Suites & Spa Historic Centre of Florence - Hot tub - Spa - Free WiFi - Air conditioning 9.6 Exceptional 1,000 reviews CA $289 CA $340 total includes taxes & fees Nov 16 - Nov 17 [](https://www.expedia.ca/Florence-Hotels-Ponte-Vecchio-Suites-Spa.h2088346.Hotel-Information?chkin=2025-11-16&chkout=2025-11-17&rm1=a2®ionId=1222&destination=Florence&destType=MARKET&latLong=43.769554,11.255808&searchId=62cd8cad-ae19-423c-af50-443309adab3c&top_cur=CAD) Ad ![View from property](https://images.trvl-media.com/lodging/1000000/10000/3000/2947/53e2adc8.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Brunelleschi Hotel Historic Centre of Florence - 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FFlorence-Hotels-Hotel-Panama.h915120.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FFlorence-Hotels-Hotel-Panama.h915120.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C43.78468%2C11.25544&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=uirU8ji1XjoPzZGPf_G51ybbAVI=) Via XX Settembre, 80, Florence, FI, 50129 #### What's nearby - Piazza del Duomo - 16 min walk - 1.4 km - Cathedral of Santa Maria del Fiore - 16 min walk - 1.4 km - Piazza di Santa Maria Novella - 16 min walk - 1.4 km - Uffizi Gallery - 8 min drive - 5.0 km - Ponte Vecchio - 8 min drive - 5.0 km #### Getting around - Strozzi - Fallaci Tram Stop - 5 min walk - Florence Statuto Station - 9 min walk - Florence Airport, Peretola (FLR) - 20 min drive #### Restaurants - ‪TSH Rooftop Bar - ‬5 min walk - ‪Caffè Rainer - ‬7 min walk - Pasticceria Robiglio - ‪Base V Juicery - ‬6 min walk - ‪Lo Saj Libanese - ‬7 min walk ## About this property ### Hotel Panama Hotel near Cathedral of Santa Maria del Fiore Located close to Central Market and Gallery of the Academy of Florence, Hotel Panama provides a terrace, a garden, and a bar. Guests can connect to free in-room WiFi. You'll also enjoy the following perks during your stay: - Self parking (surcharge), express check-out, and express check-in - A front-desk safe, concierge services, and a vending machine - Luggage storage, multilingual staff, and smoke-free premises Room features All guestrooms at Hotel Panama feature comforts such as air conditioning, as well as amenities like free WiFi and safes. More conveniences in all rooms include: - Bathrooms with showers and bidets - 26-inch HDTVs with satellite channels - Daily housekeeping, desks, and phones ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Self parking on site (EUR 20 per day) ### Food and drink - A bar/lounge ### Family friendly - Soundproofed rooms ### Conveniences - 24-hour front desk - Luggage storage - Safe at front desk - Vending machine ### Guest services - Concierge services - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance - Turndown service ### Outdoors - Garden - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Wheelchair accessibility - Wheelchair accessible (may have limitations) ### More - 2 buildings - 4 floors - Built in 1996 - Smoking not allowed ## Room amenities ### Bedroom - Blackout drapes ### Bathroom - Bidet - Free toiletries - Hair dryer - Private bathroom - Shower - Towels provided ### Entertainment - 26-inch flat-screen TV with satellite channels ### Food and drink - Limited room service - Minibar ### More - Air conditioning (climate-controlled) - Desk - Phone - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 2 PM; Check-in end time: midnight Contactless check-in available Late check-in fee: EUR 25 for check-in after midnight Express check-in available Minimum check-in age: 18 ### Check-out Check-out before 11 AM Contactless check-out available Express check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets allowed for an extra charge of EUR 5 per pet, per night Service animals are welcome, and are exempt from fees 1 total pets Restrictions apply; for more information contact the property at the number on the booking confirmation Food and water bowls are available ### Children and extra beds Children are welcome 1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room Cribs (infant beds) are available for EUR 10.0 per night ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Deposit: EUR 25.00 per stay - A tax is imposed by the city: EUR 6.00 per person, per night, up to 7 nights We have included all charges provided to us by the property. ### Optional extras - Self parking fee: EUR 20 per day - Pet fee: EUR 5 per pet, per night - Service animals are exempt from fees - Late check-in fee: EUR 25 for check-in after midnight - Crib (infant bed) fee: EUR 10.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards; cash is not accepted Safety features at this property include a fire extinguisher and window guards This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room Property Registration Number IT048017A1Q7NP2S4L ### We should mention All guests, including children, must be present at check-in and show their government-issued photo ID card or passport Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation Only registered guests are allowed in the guestrooms In accordance with national/local laws, air conditioning may be restricted to certain hours during certain times of the year ### National rating This property has received its official star rating from the local rating authority. ### Property is also known as Hotel Panama Florence Panama Florence Hotel Panama Hotel Hotel Panama Florence Hotel Panama Hotel Florence ## Frequently asked questions ### Is Hotel Panama pet-friendly? > Yes, this hotel allows pets (limit 1 total). There's a fee of EUR 5 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details. ### How much is parking at Hotel Panama? > Self parking is available for EUR 20 per day. ### What time is check-in at Hotel Panama? > Check-in start time: 2 PM; Check-in end time: midnight. ### What time is check-out at Hotel Panama? > Check-out is at 11 AM. ### Where is Hotel Panama located? > Located in San Lorenzo, this hotel is within a 15-minute walk of Fortezza da Basso, Central Market, and Gallery of the Academy of Florence. Cathedral of Santa Maria del Fiore and Basilica of Santa Maria Novella are also within 1 mi (2 km). Strozzi - Fallaci Tram Stop is only a 5-minute walk and Statuto Tram Stop is 6 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hotel Panama Reviews 7.8 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 8.2 Cleanliness ### 7.6 Location ### 8.4 Staff & service ### 6.0 Eco-friendliness ### 7.6 Property conditions & facilities 10 - Excellent 204 8 - Good 310 6 - Okay 109 4 - Poor 45 2 - Terrible 42 ### 2/10 Terrible #### Christine Sep 30, 2025 Disliked: Cleanliness, staff & service, property conditions & facilities The staff were nowhere to be seen at any point during my stay. There was no concierge service, no reception, no one to ask about anything or raise concerns with. If I’d known this I wouldn’t have booked this hotel! The room was only cleaned once, not daily. The aircon was on full blast with no controls and no way to turn it off and the hair drier didn’t work. ##### Christine Stayed 3 nights in Sep 2025 ### 6/10 Okay #### Sveinung Apr 12, 2025 Disliked: Staff & service Room ok, bathroom not washed and was dirty. People working in the hotel were nice. Nice balcony outside room that was very nice. Breakfast was not up to north European standards. Approx. 30 EUR each way to/from airport. ##### Sveinung Stayed 4 nights in Apr 2025 ### 10/10 Excellent #### Jane Apr 26, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Perfect location hust outside the city center. ##### Jane Stayed 1 night in Apr 2023 ### 6/10 Okay #### Joann Oct 22, 2024 Disliked: Cleanliness, property conditions & facilities, room comfort Room was very stuffy. Air conditioning not good. Room had mold on wall and in shower. ##### Joann Stayed 1 night in Oct 2024 ### 4/10 Poor #### Verified traveller Oct 4, 2023 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort Worst hotel stay in a long time ##### Verified traveller Stayed 1 night in Oct 2023 ### 2/10 Terrible #### Angelika Jul 24, 2025 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities Don't stsy there!!! This was a horrible stay. We had an international flight and found out that the air conditioner didn't work and we found out the next day from staff that they have not been working for a while. Our room wasn't the only one. I was eaten up by mosquitos becaise we jad to sleep with our windows open. We had no water pressure in the morning and staff helped me to wash out my hair in other areas of the building. Staff at tge front drsk front desk is non existing but there is a phone number in case of an emergency. I called that number during the night and the person told me he would come in 10 min to liik at the air conditioner. When I called back 30 minutes later he said that this is the hotel in Rome. I had to use my xell phone to call be because the phone in our room had no cord tp ne plugged in. Many people left early leaving notes at the front desk that they had no water and aircondirioner. One of the workers quit thay day...said it was a horrible place to work, wasn't getting paid at times. I'm not surprised. ##### Angelika Stayed 2 nights in Jul 2025 ### 8/10 Good #### Lieu Oct 11, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I stayed for 3 nights at Hotel Panama. It’s just out of the busy centre of Florence but far enough to be away from the noise and hustle and bustle of Florence. It’s a good 15-20min walk from the main train station. There are good bus links nearby but I walked everywhere so that I could see more of Florence. It’s not great for nearby restaurants so I suggest eat in town before heading back to the hotel for bed. Honestly though, if you’re like me and don’t mind a 20min walk to most places, then this hotel is in a good place. The hotel and room was clean and basic, but honestly it was just a base for me to sleep. If you’re out and about most of the day then it’s perfectly fine. The breakfast was disappointing for selection and very few. And you could homely have 1 coffee. Other then that it was good. ##### Lieu Stayed 3 nights in Sep 2023 ### 2/10 Terrible #### Huaimin Jul 3, 2024 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities This hotel is a fraud. No AC - claiming to fix AC but no one showed up - check all reviews running into this same problem. Lied to Expedia that they fixed AC after we left therefore declined to refund. Actually we went back later to drop the key and knew AC wasn’t fixed at all. The air in the room was extremely stuffy and the window opened to the street, thus unsafe to open at all. Expedia customer service is willing to help, but the situation just got too complicated as the hotel was intentionally exploiting the communication and procedural loopholes. ##### Huaimin Stayed 4 nights in Jun 2024 ### 2/10 Terrible #### Katherine Oct 2, 2023 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Booked a non smoking room but room stank of smoke. Went to the front desk to complain they said about spraying and opening window, which we did. Even after leaving window open all afternoon and evening until we got back did not help the smell. Could not change room, so had to stay in room was given. Would not recommend rooms for staying presentation in reception clean and tidy just did not get what paid for. Very disappointed with service and accommodation will not waste money and stay here again. I am even putting a complaint in with Expedia to get this resolved due to miss selling of room type/condition. ##### Katherine Stayed 1 night in Oct 2023 ### 2/10 Terrible #### Arvind Jun 25, 2024 Disliked: Amenities We booked 2 rooms and one of them had no air conditioning. Then they change our room and again air conditioning was not working. And there was only one person there and said he is not able to do anything. After so much arguments he said he will call electrician . When we asked for refund he said no . We spent whole night without AC . It was terrible. Next day there was another person on reception and and he said he doesn’t know anything about issue. Very bad experience. ##### Arvind Stayed 2 nights in Jun 2024 ### 2/10 Terrible #### Nancy Jan 16, 2025 Disliked: Cleanliness, amenities, property conditions & facilities Disgusting Hotel! At this property, we were given a room WITHOUT windows! (Misleading advertising). The toilet was inside the shower. Please read that again, the toilet was inside the shower!!! The room didn't have air conditioning, only heater. The wallpaper was coming off and it had yellow stains. The buttons of the elevator didn't work. So, good luck trying to get in the elevator. The entrance doors from the hotel, had a sign in Italian that read: "Authentic doors don't work, open with your hands." Just pathetic! It's illegal to rent a room without windows; so, I don't understand why this hotel it's here on Expedia. We refuse to spend any time in the room that they gave us. So, we spent about an hour searching for another accomodation in Florence in such a short notice. Hotel Panama refused to refund our money. So, we're now still fighting for it with our credit card company. Don't book in this hotel. It's dilapidated! Shame on Expedia for suggesting this hotel. ##### Nancy Stayed 3 nights in Jan 2025 ### 6/10 Okay #### Adelaide Oct 20, 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Ich war sehr enttäuscht von meinem Aufenthalt im Hotel Panama. Das Zimmer war alt und wirkte stark renovierungsbedürftig. Die Wände, Teppiche und Gardinen waren teilweise abgerissen, was einen sehr ungepflegten Eindruck machte. Man merkt, dass das Ensemble früher einmal elegant gewesen sein muss, aber leider wurde es völlig vernachlässigt. Für den Preis hätte ich deutlich mehr erwartet. ##### Adelaide Stayed 1 night in Oct 2025 ### 2/10 Terrible #### Alan Sep 7, 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Booked for six nights and only stayed for one. There was no Wi-Fi in the property or air conditioning. There was also a poor level of safety with the main doors being left unlocked all night as well as the safe not working. While in the room there was an overpowering smell of damp and after being moved rooms there was still damp. Both rooms contained damp growing on the interior walls. No staff were present for the majority of the time and when they were present there was nothing they could do. Keys were left in a basket at reception for anyone to be able to access. Paid for breakfast however, there was no facilities available. No refund was giving when requested and one of the other guests had to go purchase food for breakfast. The phone number that was left for emergencies would never get answered meaning if something had happened then no one would have been able to do anything. This hotel was an absolute joke. ##### Alan Stayed 6 nights in Aug 2025 ### 2/10 Terrible #### Verified traveller Jul 25, 2025 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Most awful living ever Very awful, no staff no air conditioner no water, it is in summer and we have to sleep under 34 degree The bed is full of bugs and I saw some rats More importantly, many strangers knocked your door at mid night and ask you for money. You will sleep more comfortable and safe even on the sleep ##### Verified traveller Stayed 1 night in Jul 2025 ### 6/10 Okay #### Selma Luz Jul 23, 2025 Disliked: Staff & service, property conditions & facilities Dice que hay recepción las 24 horas y nunca se presentó, delo las llaves y decía que habláramos si teníamos dudas, otro huésped nos ayudó a hablar y cada quien agarraba la habitación que quisiera, incluso estaban llaves de habitaciones ya ocupadas y personas que muy noche no tenían habitación, malísimo servicio ##### Selma Luz Stayed 1 night in Jul 2025 ### 2/10 Terrible #### Kjersti Jul 22, 2025 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Do not stay at this hotel Planned two day stay in Florence at the end of vacation, 2 rooms. Had a horrible experience here, and ultimately had to book new rooms at a different hotel. Many issues but the main ones were: 1. AC was not working in either room, and appeared to have been out of order for some time. 2. Room one smelled of mold and heavily of chemicals. 3. Room two had now working lights, except for two nightstand lights. Many light switches, none functioning og of mysterious purpose. 4. Contrary to information provided on hotels.com, there is no manned reception. We did not get any email, and there was no information posted int he lobby about this either. After wasting time in 38c degree heat, we discovered that it's self check in, with keys lying loose on the front desk. 5. We did not stay for breakfast, since we booked alternate accommodations. The breakfast area was dirty, and used plates, glassware and cutlery was stacked inside at 15.00 (3pm). 6. Toilet seat missing in one of the rooms, and stained towels where lying on the bed. ![](https://a.travel-assets.com/ugc/hotel-reviews/04159e7c-d77f-490b-a7e1-73f3cf9f212a-1753186934164.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Kjersti Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### Frank Jul 12, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great ##### Frank Stayed 3 nights in Jul 2025 ### 2/10 Terrible #### Charles Jul 11, 2025 Disliked: Cleanliness, amenities, property conditions & facilities Nous avons séjourné deux nuits à l’hôtel Panama et l’expérience a été extrêmement décevante. La chambre était sale, avec des traces de moisissure et des toiles d’araignées, rien à voir avec les photos vues lors de la réservation. L’un des critères principaux pour lesquels j’avais choisi cet hôtel était la climatisation, indispensable en période de forte chaleur. Malheureusement, elle ne fonctionnait pas du tout. Nous avons été obligés d’ouvrir la fenêtre, ce qui nous a exposés aux moustiques toute la nuit, rendant notre séjour très inconfortable. Autre point problématique : à notre arrivée, la réception était totalement déserte, alors que le message d’accueil précisait qu’elle était ouverte jusqu’à 23h. J’ai dû appeler quelqu’un à distance pour obtenir de l’aide, ce qui est inacceptable pour un établissement qui annonce un service 24/24. Enfin, nous avons payé pour une chambre d’hôtel censée offrir un minimum de confort, pas pour vivre une expérience digne d’une auberge sans service. J’ai tenté de laisser un message qui est toujours à ce jour resté sans réponse. En résumé, une très mauvaise expérience qui ne correspond en rien à ce qui est présenté sur le site. Je ne recommande absolument pas cet hôtel. ##### Charles Stayed 2 nights in Jul 2025 ### 2/10 Terrible #### Marc-Antoine Jun 30, 2025 Disliked: Cleanliness, amenities, property conditions & facilities A/C doesn't work There's no 24/7 front desk Rooms are terribly small Location on Florence isn't great ##### Marc-Antoine Stayed 3 nights in Jun 2025 ### 2/10 Terrible #### Ruth Jun 29, 2025 Disliked: Cleanliness, amenities, property conditions & facilities This hotel is awful and not as advertised. It does not have: - Air conditioning - 24/7 reception - Bar - Room service It also fails to meet the basic requirements of a hotel that shouldn’t need to even be advertised: - there is no toilet seat on our toilet - the room is dirty - some lights don’t work - power outlets are faulty and coming off the wall, which is not safe - the safe is not attached to anything so if someone did break in they could just take the whole thing - furniture is broken in the room - there is no manager on sight and they don’t answer their phone Do not stay here!!! ##### Ruth Stayed 4 nights in Jun 2025 ### 4/10 Poor #### Maria Jun 24, 2025 Disliked: Cleanliness, amenities, property conditions & facilities The AC definitely was not working. It felt like it was 100 degrees in the room it was suffocating. That in itself made the stay very uncomfortable for us. ##### Maria Stayed 1 night in Jun 2025 ### 6/10 Okay #### Sebastien Jun 15, 2025 Liked: Staff & service Disliked: Cleanliness, room comfort Alors en premier le positif, très bien situé, les chambres sont grandes et le personnel sympathique. Voilà c’est fait, pour le reste, la climatisation fonctionne mal, la baignoire est bouchée, la cuvette des toilettes cassée. Le petit déjeuner est correct. J’ai passé 2 nuits horribles avec une chaleur étouffante dans la chambre. ##### Sebastien Stayed 2 nights in Jun 2025 ### 4/10 Poor #### Freddy Jun 4, 2025 Liked: Cleanliness Disliked: Property conditions & facilities, room comfort I had a very disappointing experience during my stay at this hotel. Their website clearly mentions that the rooms have air conditioning, but when I arrived, there was none. I called the main office to ask about it, and they told me the hotel does not have AC, even though it was 80 degrees outside. I was left miserably hot and uncomfortable the entire time. On top of that, the room had no fridge, so I could not keep any drinks or food cold. The room itself was small, old, and worn down. It did not match what was advertised online, and I would not stay here again. ##### Freddy Stayed 3 nights in May 2025 ### 4/10 Poor #### Elsebeth Højgaard May 25, 2025 Disliked: Staff & service, property conditions & facilities, room comfort #### Skrabet hotel med servicen helt i bund Dette er hotel ganske enkelt for dårligt i forhold til prisen. Værelset havde en okay størrelse, men helt bart indrettet, en lille altan var en formildende omstændighed, men badeværelset var så småt (næppe meget over en meter i bredden) at man dårligt kunne stå og tørre sig efter et bad. Hotellet meddeler, at receptionen er åben til kl 23, men den lukkede reelt hver dag kl 16 - efter kl 16 var der ikke en eneste ansat på hotellet. Vi måtte hjælpe nyankomne gæster med information. Morgenmaden var helt simpel med dårligt brød - vi havde ikke bestilt glutenfrit brød til min mand på forhånd, så den første dag havde de ingenting. Da vi så bestilte det, var der glutenfrit brød de næste to dage, men den sidste dag havde de 'glemt' det. Det mest positive ved hotellet var beliggenheden - det ligger i et stille område, tæt på et sporvognsstoppested, så man kan komme til Firenze centrum på få minutter. ##### Elsebeth Højgaard Stayed 4 nights in May 2025 ### 4/10 Poor #### PAULO EDSON May 17, 2025 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort Ficamos 2 diárias no hotel, porém não indico para ninguém. Chegamos para efetuar o check-in após as 20, boa tinha ninguém na recepção, encontramos apenas um envelope com o nosso nome na recepção a chave do quarto e instruções para efetuar o check-in, pediram para enviar a foto do passaporte por e-mail e deixar a taxa que municipal que é paga em dinheiro dentro do envelope no quarto. O quarto era muro velho, tinha um cheiro muito forte de mofo, tomadas caindo aos pedaços, banheiro com vazamento, papel de parede caindo, quarto com indícios de infiltrações, passa uma tubulação pela parede onde faz um barulho grande no quarto, tudo horrível, nada do que mostrava nas fotos. Eu entrei em contato com a Hotéis.com, porém não puderam fazer muito, entraram em contato com o hotel, porém disque o gerente só chegava às 09 da manhã do outro dia e que tentaria resolver. No dia seguinte saímos bem cedo do hotel para conhecer a Pisa e depois conhecer a cidade, retornamos no final da tarde após as 18 horas não tinha ninguém na recepção para variar, no outro dia saímos cedo do hotel, não tinha ninguém para fazer o check-out, deixamos o envelope na recepção com as chaves do quarto e o dinheiro da taxa municipal. Resumindo tudo, ficamos dois dias no hotel não vimos nenhum funcionário, hotel pouco seguro também. ##### PAULO EDSON Stayed 2 nights in May 2025 ## Expedia's Latest Trends ### Hotels > [Hotel Berchielli](https://www.expedia.ca/Florence-Hotels-Hotel-Berchielli.h521260.Hotel-Information) > > [Hotel Duomo Firenze](https://www.expedia.ca/Florence-Hotels-Hotel-Duomo.h2541603.Hotel-Information) > > [B&B Hotel Firenze City Center](https://www.expedia.ca/Florence-Hotels-BB-Hotel-Firenze-City-Center.h25189.Hotel-Information) > > [NH Firenze](https://www.expedia.ca/Florence-Hotels-NH-Firenze.h2387.Hotel-Information) > > [Plaza Hotel Lucchesi](https://www.expedia.ca/Florence-Hotels-Plaza-Hotel-Lucchesi.h8741.Hotel-Information) > > [Grand Hotel Adriatico](https://www.expedia.ca/Florence-Hotels-Grand-Hotel-Adriatico.h21881.Hotel-Information) > > [Firenze Rentals](https://www.expedia.ca/Florence-Hotels-Firenze-Rentals.h16706180.Hotel-Information) > > [Brunelleschi Hotel](https://www.expedia.ca/Florence-Hotels-Brunelleschi-Hotel.h2947.Hotel-Information) > > [c-hotels Ambasciatori](https://www.expedia.ca/Florence-Hotels-C-Hotels-Ambasciatori.h1829.Hotel-Information) > > [Grand Hotel Baglioni](https://www.expedia.ca/Florence-Hotels-Grand-Hotel-Baglioni.h6371.Hotel-Information) > > [Gallery Hotel Art - Lungarno Collection](https://www.expedia.ca/Florence-Hotels-Gallery-Hotel-Art-Lungarno-Collection.h14614.Hotel-Information) > > [The Market Urban Hotel](https://www.expedia.ca/Florence-Hotels-The-Market-Urban-Hotel.h108028.Hotel-Information) > > [Hotel Kraft](https://www.expedia.ca/Florence-Hotels-Hotel-Kraft.h27795.Hotel-Information) > > [Grand Hotel Cavour](https://www.expedia.ca/Florence-Hotels-Grand-Hotel-Cavour.h10993.Hotel-Information) > > [Hotel Spadai](https://www.expedia.ca/Florence-Hotels-Hotel-Spadai.h10447242.Hotel-Information) > > [Hotel David](https://www.expedia.ca/Florence-Hotels-Hotel-David.h521254.Hotel-Information) > > [Globus Urban Hotel](https://www.expedia.ca/Florence-Hotels-Globus-Urban-Hotel.h913526.Hotel-Information) > > [Hotel Pendini](https://www.expedia.ca/Florence-Hotels-Hotel-Pendini.h54105.Hotel-Information) > > [25hours Hotel Florence Piazza San Paolino](https://www.expedia.ca/Florence-Hotels-25hours-Hotel-Piazza-San-Paolino.h70128094.Hotel-Information) > > [FH55 Grand Hotel Mediterraneo](https://www.expedia.ca/Florence-Hotels-FH55-Grand-Hotel-Mediterraneo.h70752.Hotel-Information) > > [AC Hotel Firenze by Marriott](https://www.expedia.ca/Florence-Hotels-AC-Hotel-Firenze-By-Marriott.h1593256.Hotel-Information) > > [Il Perseo](https://www.expedia.ca/Florence-Hotels-Il-Perseo.h2693693.Hotel-Information) > > [Four Seasons Hotel Firenze](https://www.expedia.ca/Florence-Hotels-Four-Seasons-Hotel-Firenze.h1838796.Hotel-Information) > > [Hotel La Scaletta Al Ponte Vecchio](https://www.expedia.ca/Florence-Hotels-Hotel-La-Scaletta-Florence.h1604285.Hotel-Information) > > [Hotel Calimala Florence](https://www.expedia.ca/Florence-Hotels-Hotel-Calimala.h37955169.Hotel-Information) > > [Aurum Uffizi](https://www.expedia.ca/Florence-Hotels-Fiorino.h2541615.Hotel-Information) > > [Bernini Palace](https://www.expedia.ca/Florence-Hotels-Bernini-Palace.h13999.Hotel-Information) > > [The Excelsior, a Luxury Collection Hotel, Florence](https://www.expedia.ca/Florence-Hotels-The-Excelsior.h24015.Hotel-Information) > > [The St. Regis Florence](https://www.expedia.ca/Florence-Hotels-The-St-Regis-Florence.h439.Hotel-Information) > > [San Firenze Suites & Spa](https://www.expedia.ca/Florence-Hotels-San-Firenze-Suites-Spa.h4455834.Hotel-Information)