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Reviews of Hotel Albani Firenze

4 out of 5
Hotel Albani Firenze
Via Fiume 12, Florence, FI

Reviews

8.8

Excellent

Rating 10 - Excellent. 547 out of 1001 reviews" "
Rating 8 - Good. 321 out of 1001 reviews" "
Rating 6 - Okay. 92 out of 1001 reviews" "
Rating 4 - Poor. 26 out of 1001 reviews" "
Rating 2 - Terrible. 15 out of 1001 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Caroline

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Andrea Vagniluca - General Manager on Apr 18, 2024
Dear Caroline,Thank you for your nice review.We look forward to seeing you soon.Kind regards.

6/10 Okay

Brooke

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff were pleasant and the hotel entrance, lobby area, and breakfast area were nice, there was a decent breakfast, and the room and bathroom were quite spacious. The shower in our room was a handle in a bathtub that came to maybe waist height and the roof there slanted down so no standing, and the drain did not drain fast enough, so the shower was sitting in the bottom of the bathtub filled with dirty water trying to wash your hair and body with one hand. There were ants and spiders in the room that got into my luggage. The air conditioning was more like a tepid breeze, and when I asked about it I was told it was working just fine. From about 9am-7pm, any time spent in the room was in the least amount of clothes possible not moving. I went to read other reviews and it sounds like the ac on the top floor is a known issue. Maybe other rooms are in better shape but if I had to have the same room again I would never come back.
Stayed 3 nights in Apr 2024
Response from Andrea Vagniluca - General Manager on Apr 15, 2024
Dear Brooke,Thank you for your review.We are sorry that you felt that the air conditioning in your room was not cool enough for you, unfortunately accordind to the italinan law the maximum cooling is 25C (77F )to reduce energy consumption.In the room you occupied there is a spacious bathroom with a big bathtub for two persons, being an attic room, the roof is sloped and the shower is not very high.Best regards

10/10 Excellent

Debra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the train station. Walkable to Duomo and other areas of interest. Staff very helpful and accommodating.
Stayed 5 nights in Apr 2024
Response from Andrea Vagniluca - General Manager on Apr 15, 2024
Dear Debra,Thank you for our beautiful review, we are pleased that you enjoyed your stay in Florence and in our Hotel.We remain at your disposal.Kind regards

8/10 Good

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely spotlessly clean room. Those cleaning the rooms and bathrooms did an exceptional job! The rooms were wonderfully traditional.... Felt like part of. Florence history. Unfortunate noise early the first morning.. Around 5am..with trash collection. Otherwise great experience. The breakfast was good too... Lots of choice.
Stayed 3 nights in Apr 2024
Response from Michele Capobianco on Apr 9, 2024
Dear Client,many thanks for your feedback.Best regardsMichele CapobiancoReception ManagerHotel Albani Firenze

10/10 Excellent

Nancy, Lakewood

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and helpful
Stayed 1 night in Mar 2024
Response from Michele Capobianco on Apr 1, 2024
Dear Client,many thanks for your feedback.Many thanks and best regards.Michele CapobiancoReception ManagerHotel Albani Firenze

10/10 Excellent

Alesia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly located steps from the train station and a few minutes walk to all the main tourist attractions.
Stayed 3 nights in Mar 2024
Response from Michele Capobianco on Apr 1, 2024
Dear Client,many thanks for your feedback.Many thanks and best regards.Michele CapobiancoReception ManagerHotel Albani Firenze

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing and the atmosphere of the rooms and hotel was great!
Stayed 1 night in Mar 2024
Response from Andrea Vagniluca - General Manager on Mar 21, 2024
Dear Stephen,Thank you for your beautiful review.It is a real pleasure for us to know that our guests appreciate the service of our staff and our hotel.Warm regards.

8/10 Good

Mirlon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place and close to tren station.
Stayed 1 night in Feb 2024
Response from Andrea Vagniluca on Feb 29, 2024
Thank you for your nice review.We look forward to seeing you soon.Kind regards

10/10 Excellent

Linda

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I would stay again. Quite hotel.
Stayed 2 nights in Jan 2024
Response from Andrea Vagniluca - General Manager on Feb 22, 2024
Dear Linda,Thank you for your nice review, we are pleased you enjoyed your stay at our Hotel.We look forward to seeing you soon.Kind regards

10/10 Excellent

Daisy da

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location everything at a walking distance
Stayed 3 nights in Jan 2024
Response from Andrea Vagniluca on Feb 26, 2024
Dear Daisy,thank you for your nice review.We remain at your disposal.Kind regards

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and close to the train station, making it easy to get around. Staff very helpful and kind.
Stayed 2 nights in Dec 2023
Response from Andrea Vagniluca - General Manager on Feb 22, 2024
Dear Julie,Thank you for your nice review, we are happy that you enjoyed your stay at our hotel.We look forward to seeing you soon.Best regards

10/10 Excellent

Teena

Stayed 2 nights in Dec 2023
Response from Michele Capobianco on Dec 29, 2023
Dear Client,many thanks for your feedback.Best regards.Michele CapobiancoReception ManagerHotel Albani Firenze

10/10 Excellent

Erin

Nice and clean
Response from Andrea Vagniluca - General Manager on Feb 22, 2024
Dear Erin,Thank you for your nice review, we are happy that you enjoyed your stay at our hotel.We look forward to seeing you soon.Best regards

10/10 Excellent

Walter

Stayed 3 nights in Nov 2023
Response from Michele Capobianco on Dec 29, 2023
Dear Client,many thanks for your feedback.Best regards.Michele CapobiancoReception ManagerHotel Albani Firenze

10/10 Excellent

LINDSAY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with an attentive and helpful staff. Excellent location that's ~3 min walk from the train station and also an easy ~20 min walk to many of the city's main attractions. Good breakfast buffet and plenty of restaurants around as well, loved my stay here and would definitely return.
Stayed 3 nights in Nov 2023
Response from Michele Capobianco on Nov 24, 2023
Dear Client,many thanks for your feedback.Best regards.Michele CapobiancoReception ManagerHotel Albani Firenze

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, room comfort
Overnight trip to Floence
The hotel was beautiful with a very friendly and accommodating staff! The room was absolutely amazing with a great Roman decor. The entire room was amazing! The only down side was the bed was not comfortable but was extremely large enough for my wife and I as I am 6'4. I would highly recommend it and would stay here again.
Stayed 1 night in Nov 2023
Response from Michele Capobianco on Nov 20, 2023
Dear Client,many thanks for your fedback.Best regardsMichele CapobiancoReception ManagerHotel Albani Firenze

10/10 Excellent

Rebecca

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is walkable for almost all scenarios. Easy to get on and off the train. Lots of dinners options and shopping area all around. The breakfast is the best for food and service. All stuffs are kind and polite. The building is a little old and some fixtures need to be renovated. But overall, I’ll definitely recommend the hotel. Great experiences for us
Stayed 3 nights in Nov 2023
Response from Michele Capobianco on Nov 20, 2023
Dear Client,many thanks for your fedback.Best regardsMichele CapobiancoReception ManagerHotel Albani Firenze

8/10 Good

Lesa

Travelled with partner
Liked: Cleanliness, staff & service
Unfortunately could not get a hot shower. I reported to staff the first night and they said to try again later and hopefully will be hot. We stayed three days and each time I showered it was near cold
Stayed 3 nights in Oct 2023
Response from Michele Capobianco on Oct 28, 2023
Dear Client,many thanks for your feedback.Your suggestions will help us to improve our service.Many thanks and best regards..Michele CapobiancoReception ManagerHotel Albani Firenze

8/10 Good

Grant

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in Florence. Close to everything. Took the train in from Rome and the hotel is a 2 block walk from the platform. Room was great and the staff were accommodating. Would stay here again.
Stayed 3 nights in Oct 2023
Response from Michele Capobianco on Oct 28, 2023
Dear Client,many thanks for your feedback.Many thanks and best regards..Michele CapobiancoReception ManagerHotel Albani Firenze

10/10 Excellent

Ginna

Travelled with family, Travelled with group
This is the second time we stayed at Hotel Albani and definitely not the last. We surely enjoyed our visit. It’s a great boutique hotel, clean, well-located and wonderful staff.
Stayed 1 night in Sep 2023
Response from Andrea Vagniluca - General Manager on Oct 25, 2023
Dear Ginna,Thank you very much for your beautiful review.We are pleased that you enjoyed your second stay at our Hotel and we look forward to seeing you soon.Warrm regards.

10/10 Excellent

Syed Osama

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great experience here. Staff very welcoming and responsive. Very close to central train station and walkable to many sites. Many great restaurants and shops around. Room was spacious. Breakfast buffet options were plentiful. Look forward to staying here again during our next visit to Florence.
Stayed 2 nights in Oct 2023
Response from Andrea Vagniluca on Oct 10, 2023
Dear Syed Osama,Thank you very muche for your beautiful review, we are pleased that you enjoyed your stay at our Hotel.We look forward to seeing you soon.Warm regards.

8/10 Good

Marcela, Los Angeles

Liked: Staff & service
Stayed 2 nights in Sep 2023
Response from Andrea Vagniluca on Oct 10, 2023
Dear Marcela,Thank you for your review.We look forward to seeing you soon.Kind regards

10/10 Excellent

Diann

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value and location
Great location away from the hustle and bustle of the center of the city but close enough to walk. Clean accommodations, nice sized room, friendly staff
Stayed 5 nights in Sep 2023
Response from Michele Capobianco on Oct 5, 2023
Dear Client,many thanks for your feedback.Best regards.Michele CapobiancoReception ManagerHotel Albani Firenze

10/10 Excellent

Gresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and clean, stayed only one night (also loved the decor or the rooms. Decent breakfast and great staff, so close to the station and I appreciated them letting me leave my bags before and after checkout.
Stayed 1 night in Sep 2023
Response from Michele Capobianco on Oct 5, 2023
Dear Client,many thanks for your feedback.Best regards.Michele CapobiancoReception ManagerHotel Albani Firenze

6/10 Okay

Tina

Travelled with family
room
The lobby and other common areas looked nice. The room seemed to have an 80's vibe and could use some updating. The TV hung crookedly from the wall. We got there early and couldn't check in until 2:00...they gave us the keys to the room, but the maid was still trying to get the room prepared, so we had to wait another hour.
Stayed 1 night in Sep 2023
Response from Michele Capobianco on Oct 2, 2023
Dear Client,many thanks for your feedback.Your suggestions will be important for us to improve our services.Best regardsMichele CapobiancoReception ManagerHotel Albani Firenze

8/10 Good

Kevin

Liked: Cleanliness, amenities, property conditions & facilities
Property is dated but cool. Great location close to the main train station and Duomo. Nice size room for Europe. The staff were helpful but not super friendly as compared to our other hotels in Italy.
Stayed 2 nights in Sep 2023
Response from Michele Capobianco on Sep 28, 2023
Dear Client,many thanks for your feedback.We will try to improve our service with your suggestion.Best regardsMichele CapobiancoReception ManagerHotel Albani Firenze

10/10 Excellent

Gregory

Travelled with family
Liked: Amenities
We stayed in a superior room with a balcony, which was really nice after a long day touring the city. The hotel is wonderfully located in the middle of everything and very walkable. Breakfast was good each morning. The staff is friendly, efficient and provide good service. It was VERY hot when we were there and the AC was not barely able to keep up, but that is my only minor complaint.
Stayed 3 nights in Sep 2023
Response from Andrea Vagniluca - General Manager on Sep 18, 2023
Dear Gregory,Thank you for your beautiful review.We look forward to seeing you soon.Warm regards.

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Andrea Vagniluca - General Manager on Sep 18, 2023
Thank you for your beautiful review.Warm regards

10/10 Excellent

Sivatharmini

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is beautiful hotel - you are always right when you Hotel Albani Firenze
Stayed 3 nights in Sep 2023
Response from Andrea Vagniluca - General Manager on Sep 18, 2023
Thank you for your beautiful review.We look forward to seeing you soon.Warm regards

10/10 Excellent

PAUL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location by train
Stayed 1 night in Sep 2023
Response from Michele Capobianco on Sep 13, 2023
Dear Client,many thanks for your feedback.Best regards.Michele CapobiancoReception ManagerHotel Albani Firenze

10/10 Excellent

Zeynep

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is perfect! A couple minutes away from the train station and 5-15 min away from anywhere you dont want to miss.
Stayed 3 nights in Sep 2023
Response from Michele Capobianco on Sep 11, 2023
Dear Client,many thanks for your feedback.Best regardsMichele CapobiancoReception ManagerHotel Albani Firenze

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the hotel were gracious, friendly, and helpful. They made a great dining recommendation.
Response from Michele Capobianco on Sep 11, 2023
Dear Client,many thanks for your feedback.Best regardsMichele CapobiancoReception ManagerHotel Albani Firenze

6/10 Okay

Isabel

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Good for: convenience, short walk from station and walking distance from main sites. Quieter location than the other hotels I saw for similar prices. Less good: very outdated (so much so my partner felt creeped out) and felt cleanliness could have been better.
Stayed 2 nights in Sep 2023
Response from Michele Capobianco on Sep 11, 2023
Dear Client,many thanks for your feedback.We are to inform you that we will renovating the hotel in NovemberBest regardsMichele CapobiancoReception ManagerHotel Albani Firenze

10/10 Excellent

Lillevi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Michele Capobianco on Aug 25, 2023
Dear Client,man y thanks for your feedback.Best regards.Michele CapobiancoReception ManagerHotel Albani Firenze

10/10 Excellent

Matthew

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
This is my go too in Florence. Close to Train station. Walking distance to every thing. And great restaurant and breakfast
Stayed 3 nights in Aug 2023
Response from Michele Capobianco on Aug 21, 2023
Dear Client,many thanks for your feedback.Best regards Michele CapobiancoReception ManagerHotel Albani Firenze

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Michele Capobianco on Aug 3, 2023
Dear Client,many thanks for your feedback.Best regardsMichele CapobiancoReception ManagerHotel Albani Firenze

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Classic old-style hotel with large, spacious rooms. Mine even had a balcony with table and chairs where I could sit and relax. Very close to Santa Maria Novella train station and a just 10-15 minute walk to all of the main sites in Florence including the Duomo and the Uffizi.
Stayed 6 nights in Jul 2023
Response from Michele Capobianco on Aug 2, 2023
Dear Client,many thanks for your feedback.Best regardsMichele CapobiancoReception ManagerHotel Albani Firenze

10/10 Excellent

Timish

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to the main train station - just two minutes walk. Rooms are nice but window was facing to back alley. Have to keep window curtain closed making room very dark.
Stayed 1 night in Jul 2023
Response from Michele Capobianco on Jul 27, 2023
Dear Client,many thanks for your feedback.Best regardsMichele CapobiancoReception ManagerHotel Albani Firenze

8/10 Good

Jean

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed our stay. It was centrally located. The breakfast was delicious with many choices. The room was large and air-conditioned.
Stayed 2 nights in Jul 2023
Response from Michele Capobianco on Jul 31, 2023
Dear Client,many thanks for your feedback.Best regards.Michele CapobiancoReception ManagerHotel Albani Firenze

6/10 Okay

Robert

Travelled with family
Shower is dangerous to use and water goes everywhere as is open tub.
Stayed 4 nights in Jul 2023
Response from Michele Capobianco on Jul 13, 2023
Dear Client,many thanks for your feedback and suggestion.Best regardsMichele CapobiancoReception ManagerHotel Albani Firenze

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was always helpful. Breakfast was great. Room was outstanding. Bed was great. We would absolutely return to this hotel. We took the train from Venice and this hotel was one block away from the station! Thank you Hotel Albani for a wonderful stay!
Stayed 4 nights in Jul 2023
Response from Michele Capobianco on Jul 13, 2023
Dear Client,many thanks for your feedback.Best regardsMichele CapobiancoReception ManagerHotel Albani Firenze

10/10 Excellent

Lisa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was beautiful. The room was quiet and comfortable. The breakfast was amazing-- probably the best of all the hotels in which we stayed. It was also convenient for us to be able to store our luggage for the rest of day after we checked out. It is much easier to enjoy Florence without dragging around a bag.
Stayed 1 night in Jun 2023
Response from Michele Capobianco on Jul 12, 2023
Dear Client,many thanks for your feedback.Best regardsMichele CapobiancoReception ManagerHotel Albani Firenze

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was very nice. Good location, great ambiance, but the bed needs an upgrade, the bathroom and plumbing needs a renovation!
Response from Andrea Vagniluca - General Manager on Jul 6, 2023
Dear Jeff,Thank you for your nice review.We took good note of your suggestions.We look forward to seeing you soon.Sincerely.

4/10 Poor

JIAN

Travelled with family
Disliked: Staff & service, property conditions & facilities
We were arranged in a room full of sewer smell, after serval times complaint , they put us in a smaller downgrade room , that is really small and still have sewer smell. Bad experience.
Stayed 2 nights in Jun 2023
Response from Michele Capobianco on Jun 26, 2023
Dear Client,many thanks for your feedback.Best regardsMichele CapobiancoReception ManagerHotel Albani Firenze

8/10 Good

Laura

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was only a short easy walk from the Train Station. Staff were friendly and helpful. Room was decent and everything in the room was clean and in working order. Florence is an easy city to walk in, so we found that everything was easy to get to from this hotels central location. They had a nice outdoor seating area, where you could bring your coffee and sit. Breakfast was good, even though it was a small area and busy. Lots of selection for breakfast. Would recommend this hotel.
Stayed 2 nights in Jun 2023
Response from Andrea Vagniluca - General Manager on Jun 12, 2023
Dear Laura,Thank you for your kind review.We look forward to seeing you soon.Warm regards.

4/10 Poor

TERESA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very 5 star hotel for me. Everything clean, walkable, market, people, area
Stayed 2 nights in Jun 2023
Response from Michele Capobianco on Jun 9, 2023
Dear Client,many thanks for your feedback.Best regards.Michele CapobiancoReception ManagerHotel Albani Firenze

10/10 Excellent

Rick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great and very helpful. Location is fantastic. Just a very nice placed to stay.
Stayed 4 nights in Jun 2023
Response from Andrea Vagniluca - General Manager on Jun 8, 2023
Dear Rick,Thank you very much for your beautiful review, we look forward to seeing you soon.Warm regards

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Love the location. It was close to everything and so many options for shopping and dining.
Stayed 2 nights in Jun 2023
Response from Andrea Vagniluca on Jun 5, 2023
Thank you Greg for your lovely review!

10/10 Excellent

Ericka

Stayed 1 night in May 2023
Response from Andrea Vagniluca - General Manager on May 29, 2023
Dear Ericka,Thank you for your beautiful review.We look forward to seeing you soon.Kind regards

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel in the heart of Florence. Were very accommodating about storing our luggage after check-out while we spent more time in the city.
Stayed 1 night in May 2023
Response from Lorenzo on May 28, 2023
Dear Guest, Many thanks for your feedback. Best regards Lorenzo Front Office Shift Leader