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Reviews of Hotel Turquesa Maya

3 out of 5
Hotel Turquesa Maya
Calle 56 con Diagonal 66 #936, Felipe Carrillo Puerto, QROO

Reviews

7.6

Good

Rating 10 - Excellent. 37 out of 112 reviews" "
Rating 8 - Good. 31 out of 112 reviews" "
Rating 6 - Okay. 27 out of 112 reviews" "
Rating 4 - Poor. 8 out of 112 reviews" "
Rating 2 - Terrible. 9 out of 112 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Azalia, Orange Walk Town

Travelled with family and small children
Disliked: Staff & service, amenities
Limited parking spaces. Reception not as friendly.
Stayed 1 night in Mar 2024

4/10 Poor

Philip

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Not good but no other choices
Stayed 3 nights in Feb 2024

10/10 Excellent

Greg

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff at this hotel were great. The receptionist was very helpful and really cared to make sure all of my needs were met during my stay. Will definitely stay here again in the future.
Stayed 1 night in Nov 2023

6/10 Okay

Theresa

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Sep 2023

10/10 Excellent

Danny Ruben

Liked: Cleanliness, staff & service, property conditions & facilities
I liked that the hotel had a parking area, a restaurant and was easy to find using google maps. Staff are very friendly and helpful.
Stayed 2 nights in May 2023

10/10 Excellent

jordan

Travelled with family
Liked: Cleanliness, staff & service
Inexpensive very friendly staff and very clean!
Stayed 1 night in Jan 2023

8/10 Good

xiangzheng, Cambridge

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The hotel door was locked when we arrived. We had to asking the villagers around with very limited Spanish. No one knew where he was about and when he would be back. There was no phone number provided either. After an hour the owner showed up. He was all smiling. The room and bedding were very clean. But the shower water was only tiny drippings.

4/10 Poor

Irwin

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Your basic, cheap Mexican hotel. Outside the center of town, dogs bark at night, trucks rumble by, birds chirp loudly in the morning. The greens and yellows of Mexican rooms. Slow Wi-Fi, breakfast not available because chef didn’t show up. Beats sleeping in your car along the side of the road 307 at night.
Stayed 1 night in Dec 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Good Motel for a road trip
Convenient stop on the road between Bacalar and Tulum. No problem to check in late at night. Parking was available for free right in front of our room.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

8/10 Good

Kay

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Israel. on Jan 27, 2019
Muchas gracias por sus comentarios.

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
This place is horrible Full of roaches!!!!! Must take a pets control to this property ASAP.
Stayed 1 night in Jul 2018

10/10 Excellent

Faviola, salem or

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice customer service
The young lady at the front went above and beyond to make us feel comfortable we were so hungry and she went above and beyond to get us food!!!
Stayed 1 night in Jan 2018
Response from Aida on Feb 2, 2018
It was a pleasure helping you, a special thanks for your visit.

8/10 Good

greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Freindly, Clean and safe place to stay.
Staff was very friendly and the hotel room was clean. The hotel seemed to be located in a quet part of the town. We would stay here again when passing through the area.
Stayed 1 night in Jan 2018
Response from Aida on Feb 2, 2018
A special thanks for your visit. We will be glad to receive you in our hotel. Once again Thanks!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for your money. AC was working and the availability of channels was good. The internet was slow or will not work well as I was on the third floor. Staff was very friendly. The hotel is about a kilometer from downtown area so it helped that I had a car.
Stayed 2 nights in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
stay was great, only stayed one night and will stay there again

10/10 Excellent

Stephan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conveniently located and clean
Conveniently located while crossing the Yucatán
Response from General Manager on Dec 6, 2016
Nos ubicamos en el centro del estado... esperamos nos visiten pronto....

8/10 Good

J, Washington, DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with the basics
A solid place to stop between Cancun and points further south. The next day we easily drove Xpujil, stopping in Bacalar then lunch at Cenote Azul. The hotel is simple and quite adequate for a stopover. Dinner was good, too. Wifi worked, as did the TV, which had many channels. Hot shower. Could've stayed another night, but not more than that. Neighborhood quiet and away from highway. Lack of secured parking, mentioned in another review, was not a problem; we did not leave stuff in the car, however. Felt safe and secure.
In Hotel Turquesa Maya we care and we work hard to make your stay a pleasant place . Thank you very much for your comments. Come back soon!

8/10 Good

Michel, Montreal, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay in Felipe Carrillo
The staff really took time and energy to make sure that our stay was comfortable and enjoyable. Very comfortable bed. Large room. Quiet surroundings. Cute restaurant. Only things; a tired shower head gave us little water to shower with, and the wifi was hard to use in our room no. 2.
In Hotel Turquesa Maya we care and we work hard to make your stay a pleasant place . Thank you very much for your comments. Come back soon!

6/10 Okay

Steven, New York

A Night in the Jungle
Great jumping off point to see Sian Ka'an

10/10 Excellent

Pamela, Colorado

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best in this town
We needed a room for 1 night in this part of the Yucatan, in-between towns. This hotel was cheap, clean, and really great employees.

8/10 Good

Frank, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near to excellent birding opportunities
This was my second stay at the Hotel Turquesa Maya in the last 6 months. The rooms are clean, the staff is very friendly, and the hotel facilities are generally in excellent condition. I can't comment on the breakfast as we left very early in the morning to go birding. A couple of things to consider: - Staff speaks Spanish only. - No secure parking offered. - I don't know if this means anything, but both times we have stayed at the hotel, we were the only guests.

4/10 Poor

Silvia

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Très très bruyant et quartier pas rassurant. Je déconseille.
Stayed 1 night in Mar 2024

10/10 Excellent

Comunicaciones

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Rigoberto

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Sería perfecto si, la factura (comprobante fiscal) fuera más rápido
Stayed 1 night in May 2024

8/10 Good

Andy

Stayed 1 night in Apr 2024

10/10 Excellent

Fernando

Stayed 1 night in Apr 2024

8/10 Good

FRANCISCO JESUS

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena estancia
Stayed 2 nights in Apr 2024

2/10 Terrible

Graciela

Lo cancele
Stayed 1 night in Mar 2024

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Funcional y personal amable.
Stayed 1 night in Mar 2024

10/10 Excellent

OSCAR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superó mis espectativas (calidad/precio)... En su comedor por ahora solo hay desayuno ($150.00) hasta la una p.m. --- buen desayuno americano
Stayed 3 nights in Feb 2024

6/10 Okay

Théo

Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Victor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Salud

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023

10/10 Excellent

Castillejos Ocaña

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mi estancia no fue muy larga, pero si amena y cómoda. Un buen lugar para descansar y pasar el rato
Stayed 1 night in Dec 2023

10/10 Excellent

Luis Antonio

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Geovany

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La ubicación no es lo mejor, pero en realidad cumple su objetivo de descansar comodamente ...
Stayed 1 night in Nov 2023

6/10 Okay

Fidencio

Business traveller, Travelled with partner
Liked: Staff & service
Alejada del Centro. Sin servicio de restaurante. Habitación muy húmeda y piso resbaloso. Muy mala calidad de internet.
Stayed 1 night in Nov 2023

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
R Everything was good for a smaller pueblo.
Stayed 1 night in Nov 2023

10/10 Excellent

Carlos Javier

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente, cumple con todo lo que ofrece, habitaciones amplias y limpias, persona de recepción muy amable.
Stayed 1 night in Oct 2023

10/10 Excellent

Zayra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

DIEGO

Stayed 1 night in Oct 2023

8/10 Good

uriel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Merari

Stayed 1 night in Sep 2023

10/10 Excellent

Alejandro

Business traveller, Travelled with group
Liked: Cleanliness, staff & service
Muy recomendable
Stayed 1 night in Aug 2023

6/10 Okay

Ma. del Rosario

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
La habitación está muy cerca de la recepción y todo se escucha. A parte del ruido de afuera. Complicado conculiar el sueño. La atención de la recepcionista muy linda y amable, nos apoyo con sus indicaciones
Stayed 1 night in Jul 2023

10/10 Excellent

Carlos

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

4/10 Poor

Juan carlos

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
La cama sabanas baños puertas y todo en mal estado el lugar se ve muy inseguro.
Stayed 1 night in May 2023

10/10 Excellent

Rafael Pérez

Stayed 5 nights in Apr 2023

6/10 Okay

Beatriz

Stayed 1 night in Feb 2023