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"The good: The staff is EXTREMELY helpful! They communicated very clearly through Expedia how parking worked, and that we needed a reservation with a garage 100m away. We also needed to register our car license plate with the city, as the hotel is in a controlled traffic area. The hotel managed the city registration and parking registration for us! Also, directions to the parking garage were perfect. Parking and driving in Ortigia can be challenging, but it's not nearly as difficult as in central Palermo, for example. The property is an older hotel with "classical" decor, but it's in really good shape. It's very close to the water in the Ortigia area of Syracusa, which is an historic, walkable area. Everything was clean and comfortable. The breakfast was good and equivalent in style to other hotels in Sicily. The bad: Not really bad, but weird? The staff brought up an oscillating fan with a misting feature to help cool the room. It seemed the hotel (and room) had central air, but I guess they don't turn on central air in April? Maybe they wait until summer. Anyway, the room got hot during the day, even with the fan, but we opened the windows at night and let the cool air in. Also, we asked for restaurant recommendations nearby, and it seems the staff doesn't eat out nearby that much. They did point us to one street and marked a few spots on a map, but couldn't remember the names. We did find an excellent restaurant (Scuola Alimentare) and wine bar (Evoe)."

"Room was missing details for a 4 star hotel. Did not have a coffee maker or kettle in the room. Had to ask reception to provide us with two normal glasses and a coffee cups. Smell of damp in the bathroom but other then that room was clean. Breakfast not enough staff to cater for restaurant size. Items take too long to be replace when finished . Indoor pool needs to be warmer as was cold ."

"Right on the ocean near the ocean promenade."

"We stayed in room 362, a superior double. It was beautiful, very clean and spacious and the elegant bathroom had two doors - his and hers! The hotel was really quiet at night and we didn't hear a sound of any other guests. The public areas are impressive, a beautiful airy, cool lounge, with free tea and coffee in the afternoons. As other guests have said, the breakfast is excellent with a full menu of hot dishes plus the buffet, and, unlike so many hotels, there is always a table available for breakfast. Altogether, just about the best hotel I have ever stayed in - although also the most expensive! "

"Lovely sea view. Quiet pedestrian street. Very spacious"

"Great property but a good 20 minute walk to the Ortigia area. However, the property is worth the walk"

"The service was wonderful. We arrived late unexpectedly and the manager was willing to meet us after hours to check us in. Greatly appreciated!"

"This is probably the best hotel my husband and I have ever stayed. I have written many reviews and never have I ever had the pleasure to write such a glowing compliment about a place we have stayed . We spent only one night here, but we have been overwhelmed by the hospitality of the hotel staff . We were greeted by Giuseppe at the front desk who upgraded us to a suite and very kind. The room had the view of the front garden and swimming pool- it felt serene. The bathroom had great selection of toiletries and the shower was very comfortable. We went to the spa which is honestly spectacular . We took the hammam treatment and Paulo did a great job . He informed us that he has been working in this spa for over 10 years and really takes care of the spa like it’s his own . Then we had dinner at the hotel restaurant and we were blown away by the hospitality of the chef’s team and Santoni our server. Every dish was meticulously prepared and they really took care of us with no compromise of service and flavour. The stuffed ravioli was a taste sensatio. The breakfast was yet another spectacular event. The hot eggs and pastries were exquisite and Jimmy our server was kind and attentive and took initiative really look after us. Isobella at the reception was lovely .The thing we took away from staying here 1 night is that the staff love their job and it is because of this dedication to attention & professionalism in every tiny detail that makes this the best hotel we have ever stayed."

"This is easily one of the most charming and wonderful hotel stays that we have had in years. We would not only stay here again, but highly recommend it. We chose and paid more for room 12, which I highly recommend. It felt like am apartment with three rooms rather than just a hotel stay - it had ocean views from two rooms. The location is A ."