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Reviews of Schlosshotel Hugenpoet

5 out of 5
Schlosshotel Hugenpoet
August-Thyssen-Straße 51, Kettwig, Essen, NW

Reviews

9.4

Exceptional

Rating 10 - Excellent. 61 out of 84 reviews" "
Rating 8 - Good. 15 out of 84 reviews" "
Rating 6 - Okay. 6 out of 84 reviews" "
Rating 4 - Poor. 2 out of 84 reviews" "
Rating 2 - Terrible. 0 out of 84 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Celso

Stayed 1 night in Jun 2023

10/10 Excellent

Elaine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel with first class service
Absolutely superb hotel. From the moment we stepped in, to dinner with a number of guests and breakfast, nothing was too much for the always smiling staff. A group of us stayed here for Medica rather than pay over the odds for a mediocre hotel in Düsseldorf. Highly recommend and we’re made to feel special.
Stayed 1 night in Nov 2022

10/10 Excellent

KATHY

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
excellant
Stayed 1 night in Jun 2022

8/10 Good

Richard

Business traveller
Liked: Cleanliness, staff & service, room comfort
Pretty building but a little tired.
Stayed for business. Quite tired rooms with very old tv’s but a beautiful setting.
Stayed 1 night in Nov 2021

10/10 Excellent

Laurence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Beautiful place and fantastic service.
Stayed 1 night in Jun 2021

8/10 Good

chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
reat building
Lovely building and location , menu a bit limited .. due to COVID 19 , but a pleasant study
Stayed 2 nights in Jul 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is such an extraordinary place that I stay here even when my business is in Cologne over an hour by train. The human “battery recharge” is absolutely fantastic, 19th century charm, grace, service and warmth keep me coming back! The restaurant delivers consistent contemporary classic German cuisine with a light touch.... not easy with blutwurst but they do it!
Stayed 1 night in Feb 2020
Response from Tobias Jansen on Feb 5, 2020
Dear guests, it was a great pleasure to deliver a special service during your recent stay. We are looking forward to welcoming you again. Warm regards, Tobias Jansen

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sanctuary from a hectic life...
Pricey but exceptionally comfortable, excellent food and terrific service. Things I would improve relate to incorporating breakfast into the regular room bill; making bicycles available free of charge for those interested; and reducing the cost of hotel-provided services to the airport. That said it was a terrific place to stay as a way to wind down after an intensive week...
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The castle hotel was amazing!! The grounds are gorgeous, the staff are beyond our wildest dreams of friendliness. We couldn’t have been happier with our brief stay and would definitely consider coming back should our paths cross this way again. Thank you so much!!
Stayed 1 night in Jul 2019
Response from Vivian-J. Schiller on Jul 17, 2019
Dear guest, Thank you very much for choosing Hugenpoet Manor. We are very happy to hear that you more than enjoyed your time with us and hope that your very special memories will last for long. Hopefully there will be plans and opportunities to return and please be ensured, that you will be welcome back at our hotel. With kind regards Vivian - J. Schiller deputy director

10/10 Excellent

Verified traveller

Stayed 3 nights in May 2019
Response from Vivian - J. Schiller Stellv. Direktorin on May 26, 2019
Sehr geehrter Gast, für Ihre schöne Bewertung, die mit dem gesamten Team geteilt wurde, bedanke ich mich sehr herzlich! Wir freuen uns auf Ihren nächsten Besuch und werden für Sie wieder einen unvergesslichen Aufenthalt bereiten unter Beachtung Ihrer persönlichen Wünsche und Präferenzen. Mit freundlichen Grüßen

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful all over! Staff are helpful and cordial
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveller

Stayed 3 nights in Oct 2018
Response from Vivian J. Schiller on Nov 26, 2018
Thanks for your review!

10/10 Excellent

taly, charlotte, nc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelllent!!!
Everything about this hotel is excellent: service, location, breakfast, rooms. A real castle with all Modern comforts!!
Stayed 1 night in Sep 2017
Response from Alexandra Schenk, Manager on Feb 16, 2018
Dear Guest, thank you so much for your great review. We are very happy that you enjoyed your stay with us. Hope to welcome you again soon at Schlosshotel Hugenpoet.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a cool old palace. We loved walking the grounds and seeing the moat. There isn't much else around and there wasn't much to do at the hotel so we had to leave the place for fun. The restaurant was overpriced. It was a good experience but I don't think I'd go there again.
Stayed 1 night in Aug 2017
Response from Schiller on Aug 22, 2017
Dear guest, Thank you for your feedback. We are delighted that you have stayed at the Schlosshotel Hugenpoet. The Wasserschloss is situated in the green quiet between Essen and Düsseldorf. It is a place of deceleration in the hustle and bustle of everyday life. Numerous cultural and recreational destinations invite you to linger. We are sorry if the location of the Schlosshotel has not told you. Our culinary offer in two restaurants is among other things due to its price-performance ratio with the Bib Gourmand excellent. It is a pity that your expectations have not been fulfilled. Perhaps once more the opportunity for a stay here arises; You are welcome! Alexandra Schenk Director

4/10 Poor

Leslie August

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not much of the castle to see. Good and service was very bad.
Stayed 1 night in Aug 2017
Response from Schiller on Aug 17, 2017
Dear guest, thank you for your feedback. I am sorry that your expectations have not been fulfilled during your visit. I would be glad to be at your disposal for a personal meeting on a next occasion. Best regards Alexandra Schenk Director

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If you need some pampering ....
Beautiful and amazing. Everything was just impeccable: reception, room, room service, property, staff. This was my second time. Will not remain my last.
Stayed 1 night in Jun 2017
Response from Schiller on Aug 17, 2017
Dear guest, Thank you for your appreciation and praise! We are delighted that you enjoyed your stay at Hugenpoet. You are always welcome! Alexandra Schenk Director

8/10 Good

barak, a

Liked: Cleanliness, staff & service
Disliked: Room comfort
The bed was small I left after 3 hours
Hotel very nice old schools and The bed was small I left the hotel after 2 hours the bed was small six and shaking
Stayed 1 night in Jun 2017
Response from Alexandra Schenk on Aug 17, 2017
Dear guest, We are sorry if your expectations for sleep comfort have not been fulfilled. All 36 rooms and suites are individually furnished. We would gladly have offered you an alternative or another room. Thank you for your feedback! Best regards Alexandra Schenk Director

10/10 Excellent

vivien, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply the best!
Caring staff, top notch attention. Can't wait to revisit. Felt so very welcome - especially the dog!
Stayed 1 night in Jun 2017
Response from Alexandra Schenk on Aug 17, 2017
Dear guest, We are delighted that you enjoyed your stay at the Schlosshotel Hugenpoet. It is our concern to fulfill your wishes. You are welcome to Hugenpoet! Alexandra Schenk Director

10/10 Excellent

Marlies

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If your soul needs a rest ...
I hardly ever felt that welcome anywhere and I travel a lot. Everything was. beyond expectation. If I could, I would return there right now.
Stayed 1 night in Jun 2017
Response from Schiller on Aug 17, 2017
Very honored guest, Thank you for your appreciation and positive feedback on the stay at the Schlosshotel Hugenpoet. Our guests are very welcome! Best regards Alexandra Schenk Director

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in pleasant surroundings
The hotel is very charming. While the building is an old castle the inside has been modernized completely. Bathrooms are superb- looks beautiful and high quality. The AC was not cooling well enough for comfort though. Hotel grounds include a garden for strolling and an excellent restaurant, which is so popular with the locals that reservations are recommended. Service staff was very nice .
Stayed 1 night in Jun 2017

10/10 Excellent

Bob Richter, Vancouver Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
not to miss fantastic hotel
outstanding
Stayed 1 night in Jun 2017

6/10 Okay

David

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel cannot be faulted for grandeur, but we could not say it was good value for money. We tried the set menu in the restaurant - which was not that great - and it proved a highly expensive option. It was also very disappointing that the wifi did not work in the rooms
Response from Schiller on May 11, 2017
Dear guest, Thank you for your feedback and the open words to your stay at the Schlosshotel Hugenpoet. During your stay there were technical problems with the Wifi connection - these are fixed. I am sorry that your expectations have not been fulfilled and I would be delighted to welcome you on a new occasion as a guest at Hugenpoet. You are welcome! Aklexandra Schenk Director

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Schiller on Apr 18, 2017
Sehr geehrter Gast, vielen Dank für Ihre wertschätzende Bewertung - fünf von fünf Punkten! Wir freuen uns, Sie als Gast im Schlosshotel Hugenpoet wieder zu begrüßen. Alexandra Schenk Direktorin

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
restful
food was great...nice to stay somewhere with so much history
Response from Schiller on Apr 18, 2017
Very honored guest, thank you for the praise of the food. We are pleased that you enjoyed the Schlosshotel Hugenpoet as a special place! You are welcome! Alexandra Schenk Director

8/10 Good

Srikanth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Plan on more time for getting a taxicab.

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Phenomenal Service. Mother in law in Hospital and they prepared a Breakfast tray to take to her including all her favorites. Prepared and ready for 6:30 in the morning

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel experience
Wonderful hotel, great staff, excellent food. Great surroundings easy to drive to from airport. Not for children

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

sultan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unusual luxury hotel
We had a lovely time at this elegant hotel. The food in the dining room was impeccable and the service throughout the hotel was excellent. Our room was large and comfortable with a walk-in closet and dormer windows. The welcome cookies and frog candies were a darling addition. The history of the hotel was also fascinating.

10/10 Excellent

Trevor, Belgium

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing Hotel with excellent attentive staff
Wonderful Hotel with incredibly attentive staff on Reception and in the restaurant. Food at Dinner was exceptional. Room was sumptuous and comfortable. Surroundings of hotel were peaceful and perfect for an evening stroll. Only downside from my stay was that the Chef slept in one day so my early breakfast consisted of what cold cuts and cheese the waiter was able to provide me with from kitchen. Plenty too eat, just not the breakfast I got on Day 2. However, I was not charged for the first breakfast.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Schiller on Mar 28, 2015
Dear guest, we appreciate your comments regarding your stay at Schlosshotel Hugenpoet. It is always a pleasure to receive positive feedback. We look forward to serving you in the future. With Kind regards Vivian - J. Schiller Front Office Manager l Concierge

10/10 Excellent

Myriam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super Service. Sehr nettes und zuvorkommendes Personal. Wunderschöne Burg und wunderschönes Ambiente.
Stayed 1 night in Dec 2023

6/10 Okay

Giorgio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Torsten

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Nina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr schönes und sauberes Hotel
Es war ein schöner Aufenthalt. Die Zimmer waren sehr sauber, die Fenster geputzt, das Personal sehr freundlich, alles super!
Stayed 1 night in Aug 2023

6/10 Okay

Bodo

Travelled with partner
Liked: Cleanliness, staff & service
Der Service und die Lage sind zu empfehlen. Die Zimmer im Haupthaus bedürfen einer Renovierung. Das Bad in Zimmer 16 ist unmöglich. Eine gefährliche Kletterpartie mit nassen Füssen aus der Badewanne zu steigen. Das Frühstüchk war gewöhnungsbedürftig. Es wurde eine Etagere auf den Tisch gestellt und alles andere musste man dazu bestellen und ewig darauf warten. Der Wunsch nach frischem Gemüse wurde zwar erfüllt, es dauerte jedoch lange bis 4 kleine Tomaten, ein winziges in Streifen geschnittenes Stück Gurke und einige Karottenstifte am Tisch waren. Am nächsten Morgen hatte das Personl alles vergessen und die Bitte und das Warten auf das Gemüse ging von vorne los.
Stayed 3 nights in Jul 2023

10/10 Excellent

Jean Luc

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
IBRA 2023
Stayed 1 night in May 2023

6/10 Okay

Natascha

Stayed 1 night in May 2023

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Megen støj til langt ud på natten pga. af fest holdt på hotellet
Stayed 2 nights in May 2023

10/10 Excellent

Reinhard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wunderschönes Ambiente mit perfekter Küche
Im Schlosshotel Hugenpoet residiert man in einem wunderschönen Ambiente und geniesst die hervorragende Küche. Entspannt, dem Alltag etwas entrückt, ist der Aufenthalt eine wirkliche Entspannung. Perfekt!
Stayed 1 night in Jul 2022

10/10 Excellent

Kathleen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
marvelous stay at an amazing hotel!!
The hotel is amazing. We stayed in the Ustinov suite and were very pleased. The restaurant is first class . The hotel is pet friendly!! The staff need a shout-out here cause they are beyond great!!
Stayed 1 night in Jun 2022

10/10 Excellent

HHH

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
*****
Super hotel, super staff
Stayed 1 night in Jun 2022

10/10 Excellent

Bettina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastisk oplevelse
Havde 3 overnatninger på hotellet/slottet, og det var virkelig et skønt sted. Gammelt men meget charmerende, og personlet var virkelig serviceminded og smilende.
Stayed 3 nights in May 2022

10/10 Excellent

Mario

Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tolles Hotel, top Service
Tolles Schlossfrühstück, modernes Zimmer im Nebengebäude, gutes Abendessen im Hugenpöttchen
Stayed 1 night in Jul 2021
Response from Vivian-J. Schiller on Aug 1, 2021
Sehr geehrter Gast, vielen Dank für Ihre tolle Bewertung, welche wir gern an das gesamte Team weitergegeben haben. Es freut uns sehr, dass wir Sie von unserem Service, unserer Kulinarik und unseren eleganten Hotelzimmern überzeugen konnten und freuen uns schon jetzt auf Ihren nächsten Besuch auf Schloss Hugenpoet. Mit freundlichen Grüßen Vivian-J. Schiller Direktorin

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Entspannter Business-Trip
Guter, persönlicher Service. Tolles Zimmer im Anbau
Stayed 1 night in Jul 2021
Response from Vivian-J. Schiller on Aug 1, 2021
Sehr geehrter Gast, herzlichen Dank für Ihre positive Bewertung. Es freut uns sehr, dass es Ihnen bei uns gefallen hat! Gern sind wir wieder Ihre Gastgeber und freuen uns über einen erneuten Besuch. Bis dahin wünschen wir Ihnen eine gute Zeit! Mit freundlichen Grüßen Vivian - J. Schiller Direktorin