Castles in Elmore County

"Beautiful accommodations. The entire hotel is full of art, music, food, and friendly staff. You can feel the love and care put into this place. The robes are soft, the rooms are clean, the free chocolate chip cookies are delicious, and the river walk is beautiful. Would stay here again 100 times over."

"Clean. Helpful staff. Great location."

"Terrific location, fantastic staff!"

"The Hotels aura and appearance was in fair condition overall. Our room was clean and spacious . Probably visited (Late Feb) on the wrong week. Several discrepancy during our 4day stay. Property/Staff: Made reservati2mons prior was not ready for 2hr early check-in +$50. Elevators being serviced all good minor inconvenience. Staff hardly at front desk wait for several min to get assistance. Maid carts constantly blocking hall walkways. All Floor Ice Machines down or No Ice, had to wait ask Front desk to get from Kitchen. Room- Suoer high shower water pressure (not adjustable), Portable coffee maker not working; all good have Few coffee makers in cafe area, Only 1 1/4 TP rolls and almost empty tissue box provided. Last but not least a Notification letter slipped under door to our room indicating a complaint of Marijuana smell/smoke reminder that smoking prohibited $250 surcharge and/or prosecution (Understandable and clearly in the Terms and Condition disclosure). Just hoping letter was distributed to all hotel residents and not solely directed to my room ** Note: I do have Colorado License Plate LOL. Reasonable assumption but not me I promise. Decent Room rates and good location. Plenty of food, entertainment and shopping nearby. I would stay again if need be but not so good 1st time Hyatt experience. Star rating given is just my experience."

"Clean rooms, extremely helpful staff, secure parking, "

"The Front Desk Staff was terrific!"

"Great room with couch and fireplace. Everything is clean and convenient. Front desk is super helpful. Love it."

"Nice, clean, updated room and friendly staff! Nice, relaxing lobby."

"They stole money from me "