Daily buffet breakfast (USD 8 per person)
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Reviews of Ella Mount Heaven Hotel

3 out of 5
Ella Mount Heaven Hotel
15th Mile Post, Wellawaya Road, Ella, Uva Province

Reviews

6.4
Rating 10 - Excellent. 1 out of 8 reviews" "
Rating 8 - Good. 2 out of 8 reviews" "
Rating 6 - Okay. 2 out of 8 reviews" "
Rating 4 - Poor. 3 out of 8 reviews" "
Rating 2 - Terrible. 0 out of 8 reviews" "

6.6/10

Cleanliness

8.4/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

4/10 Poor

Chamila

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Beautiful view but hotel is run down. Rooms were huge but there were bugs. The room pools were stagnant water and very dirty. Lots of stairs made it hard for elderly parents to navigate. Bathrooms were not clean and ver unpleasant
Stayed 1 night in Feb 2024

4/10 Poor

Susan

Disliked: Room comfort
The hotel is tired and dusty. Everything was old and faded. The rooms may once have been grand and that has faded. Even though I had booked 2 nights and paid the room I booked wasn’t available when I arrived. The food was ordinary.
Stayed 2 nights in Jan 2024

6/10 Okay

Angela

Travelled with group
Disliked: Cleanliness
NEvER AGAIN
When we got to the hotel they 1st said they didn't do hotel's. Com so i was about to cancel my credit card as i thought i had been scammed had i done so it would have been very inconvenient. After 20 minutes of panicking the manager came over and said we did have a booking. If i had not paid upfront i would have walked out NOT HAPPY 😡
Stayed 2 nights in Jan 2024

6/10 Okay

Angie Mui Gek

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
We have 3 rooms and we have wow out of the 2 rooms. One room was upgraded which we are thankful, but was too huge till it is kinda scary, there is a Swimming pool in the room. The other room has mountain insides the room, which we were alarmed too when we open the door, u see rocks insides the room. There is no internet connection in the room and the lobby internet was very weak too.
Stayed 1 night in Dec 2019
Response from Kasun Samuditha on Jan 3, 2020
Ayubowan Sir/Madam, Thank you for choosing to stay at the Ella Mount Heaven Hotel. We recognize your time is valuable and appreciate the feedback you have provided on Hotels.com. Providing our guests with the highest level of hospitality and maintaining a fresh atmosphere within our guest rooms and common areas is our number one priority and we sincerely apologize for falling short of meeting your expectations in the areas that you described. As a teachable moment, we have shared your feedback to our appropriate hotel team to ensure the necessary guidelines are in place to improve our overall guest experience. Kasun Samuditha Front Office Manager. Ella Mount Heaven Hotel.

8/10 Good

Mohamed azeer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from KASUN SAMUDITHA on Dec 27, 2019
Ayubowan Sir/Madam, Thank you for choosing to stay at the Ella Mount Heaven Hotel. We recognize your time is valuable and appreciate the feedback you have provided on EXPEDIA. We are delighted to hear you enjoyed your experience with us. Our team is a passionate group with the common goal of providing unparalleled service so we couldn't be happier to know their efforts made a positive impact in your experience. We will be sure to pass along your wonderful compliments to our team members. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Ella Mount Heaven Hotel. Kasun Samuditha Front Office Manager. Ella Mount Heaven Hotel.

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The location of the hotel and view from the balcony is excellent. This hotel should have a lift. TV does not work. Bed is comfortable. Food quality is poor. Staff is quite courteous. Bathrooms are terrible.
Stayed 1 night in Nov 2019
Response from Kasun Samuditha on Nov 16, 2019
Dear Sir/Madam, First thanking to you for choosing Ella Mount Heaven. We really appriciate your kind feed back, from that positive things will take positively. In the future implement as much as positively rather thatn now. As you mentioned, our bad things will take positively and will be fix as much as possible. We are really sorry for inconvienience in your stay @ Mount Heaven. Thank you, Front Office Manager Ella Mount Heaven.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service and staff were beyond fantastic. Everyone was so helpful and caring.
Stayed 3 nights in Oct 2019
Response from Kasun Samuditha on Oct 22, 2019
Thanking to you stayed with Ella Mount Heaven Hotel!!! We really appreciate that kind words. Looking forward again Ella Mount Heaven Hotel...

10/10 Excellent

Nina, Münstrr

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a stunning View! We loved staying here, it was pretty good. Staff very caring
Stayed 2 nights in Feb 2020
Response from kasun Samuditha on Mar 11, 2020
Ayubowan Sir/Madam, Thank you for choosing to stay at the Ella Mount Heaven Hotel. We recognize your time is valuable and appreciate the feedback you have provided on Tripadvisor. We are delighted to hear you enjoyed your experience with us. Our team is a passionate group with the common goal of providing unparalleled service so we couldn't be happier to know their efforts made a positive impact in your experience. We will be sure to pass along your wonderful compliments to our team members. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Ella Mount Heaven Hotel. Kasun Samuditha Front Office Manager. Ella Mount Heaven Hotel.