Exterior

Reviews of Howard Johnson Hotel & Suites by Wyndham Pico Rivera

2 out of 5
Howard Johnson Hotel & Suites by Wyndham Pico Rivera
9515 Whittier Blvd, Pico Rivera, CA

Reviews

6.6
Rating 10 - Excellent. 257 out of 1003 reviews" "
Rating 8 - Good. 241 out of 1003 reviews" "
Rating 6 - Okay. 210 out of 1003 reviews" "
Rating 4 - Poor. 135 out of 1003 reviews" "
Rating 2 - Terrible. 160 out of 1003 reviews" "

7.0/10

Cleanliness

7.0/10

Staff & service

6.0/10

Amenities

6.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Eduardo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in May 2024
Response from Guest Relations Specialist on May 13, 2024
Hi Eduardo,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your comment and high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

6/10 Okay

Amanda

Travelled with group
It stated it served morning breakfast When we arrived and already booked the room. We where told that they served no breakfast very miss leading and disappointed
Stayed 1 night in May 2024
Response from Guest Relations Specialist on May 11, 2024
Hi Amanda,We apologize for any inconvenience caused by the miscommunication regarding breakfast service. Rest assured, we take your feedback seriously and will investigate the matter to ensure such misunderstandings are avoided in the future. Thank you for bringing this to our attention, and we appreciate your understanding. If you have any further concerns, please don't hesitate to reach out to our team.

6/10 Okay

Sina

Travelled with partner
Disliked: Amenities
The room was nice. The staff are nice. The breakfast was in the list when I reserved but the man said we don't have breakfast at all. In the form they said cleaning is upon request but they entered the room and cleaned it while we were not there. It was very far from places to visit in LA, and it's always heavy traffic to get there. If you are planning to visit LA for fun, maybe look for somewhere near those places instead.
Stayed 2 nights in Apr 2024
Response from Guest Relations Management on May 4, 2024
Hi Sina! Thank you for sharing your feedback with us. We're glad to hear that you found the room nice and our staff friendly during your stay.We apologize for any confusion regarding the breakfast availability. Your feedback is valuable to us, and we will review our communication to ensure that it accurately reflects our amenities.Regarding the cleaning service, we apologize for any inconvenience caused by the misunderstanding. We strive to accommodate our guests' preferences to the best of our ability, and we regret any inconvenience that occurred during your stay.We understand that our location may not have been convenient for your plans in LA, and we appreciate your feedback on this matter. We strive to provide a comfortable stay for all our guests, and we regret if the location did not meet your expectations.Thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

2/10 Terrible

Rose, Aurora

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They lie in their advertising claimingcthey have breakfast - only to tell us when we got there at 1am - with kids and elderly parent that website is erroneous - and management knows of the error. There was durty underwear and empty liquior bottle behind the TV and dirty clothes and liquior bottle is cabinet.
Stayed 1 night in Apr 2024
Response from Guest Relations Management on May 2, 2024
Hi Rose! We're deeply sorry to hear about the unacceptable conditions you encountered during your stay, and we sincerely apologize for any inconvenience or discomfort this may have caused you and your family.The issues you've described are completely unacceptable and do not meet the standards of cleanliness and professionalism we strive to maintain. We take your feedback seriously and will investigate this matter thoroughly to ensure that immediate corrective actions are taken.Regarding the discrepancy in our advertised breakfast, we apologize for any confusion or inconvenience this may have caused. We understand the importance of accurate information for our guests and will work to rectify this error promptly.Your experience is not reflective of the high standards we aim to uphold, and we appreciate you bringing these issues to our attention. Please know that we are committed to addressing these concerns and making the necessary improvements to prevent similar incidents from occurring in the future. Your satisfaction is important to us, and we hope to have the opportunity to regain your trust in the future.

10/10 Excellent

Lillie

Stayed 1 night in Apr 2024
Response from Guest Relations Specialist on May 18, 2024
Hi Lillie,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

2/10 Terrible

Alma

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty filthy rooms, roaches on bathrooms!!!! !!! It’s terrible hotel/inn.. Thea area is unsafe
Stayed 1 night in Apr 2024
Response from Guest Relations Management on Apr 24, 2024
Hi Alma! We apologize for the unacceptable experience you had during your stay with us. Your feedback regarding the cleanliness and the presence of pests in your room is deeply concerning, as providing a clean and comfortable environment for our guests is our top priority.We take these matters very seriously and will immediately address them with our housekeeping and pest control teams to ensure that such issues are resolved promptly and effectively. Additionally, we understand your concern about the safety of the area, and we take all necessary precautions to ensure the well-being of our guests.We apologize for falling short of your expectations and for any inconvenience caused. Please know that we are committed to addressing these issues and providing a better experience for our guests in the future. Thank you for bringing these concerns to our attention.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Relations Management on Apr 24, 2024
Hi Jose! Thank you for awarding us a perfect score of 5 out of 5! We're thrilled to hear that you had such a fantastic experience during your stay. Your satisfaction is our top priority, and it's incredibly rewarding to know that we met all your expectations. We greatly appreciate your positive feedback, and we look forward to welcoming you back for another memorable visit in the future! If there's anything else we can assist you with in the meantime, please don't hesitate to let us know.

4/10 Poor

Sreeananth

Disliked: Staff & service, property conditions & facilities
Very disturbing
Stayed 1 night in Apr 2024
Response from Guest Relations Specialist on Apr 20, 2024
Hi Sreeananth,We're sincerely sorry to hear that your experience at our hotel was less than satisfactory. Providing a comfortable and enjoyable stay for all our guests is our top priority, and we regret that we fell short of meeting your expectations on this occasion. We take all feedback seriously and will address the concerns you've raised to ensure future guests receive the high standard of service we strive for. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back in the future for a more positive experience.

2/10 Terrible

Angelica

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible experience, the room had falling apart broken dresser. they advertised as having continental breakfast and they didn't even offer coffee!!
Stayed 1 night in Apr 2024
Response from Guest Relations Management on Apr 15, 2024
Hi Angelica! Thank you for taking the time to provide your feedback. We sincerely apologize for the issues you encountered with the condition of the room and the lack of advertised amenities, including the continental breakfast. It is clear we did not meet your, or our own, expectations for a quality stay, and for that, we are truly sorry.Please be assured that we are addressing the concerns you've raised about the room condition and the discrepancy in our breakfast offerings to ensure that these issues are rectified. We are committed to providing our guests with the highest level of service and accommodation, and it is evident we fell short in this instance.We value your input and would appreciate another opportunity to restore your confidence in our ability to deliver a pleasant and comfortable experience. Thank you again for your feedback.

6/10 Okay

heidy

Stayed 2 nights in Mar 2024
Response from Guest Relations Management on Apr 27, 2024
Hi Heidy! Thank you for taking the time to rate your experience with us. We appreciate your feedback, and we're sorry to see that we didn't fully meet your expectations with a 3 out of 5 rating. Your satisfaction is important to us, and we're committed to improving. If there are specific areas where we fell short or if there's anything we can do to enhance your experience, please don't hesitate to reach out. Your input is valuable to us, and we hope to have the opportunity to better serve you in the future.

6/10 Okay

Cesar Ulises

Travelled with family
Disliked: Cleanliness, staff & service, amenities
El desayuno no estaba incluido, o al menos nunca lo vimos. La limpieza de cuarto la realizaban tarde, no sacaban basura del baño y había cucarachas pequeñas. El precio está elevado si se relaciona con el servicio que brindan.
Stayed 2 nights in Mar 2024
Response from Guest Relations Management on Mar 30, 2024
Hi Cesar! We apologize for the shortcomings you experienced during your stay. Your feedback is important to us, and we take it seriously as we strive to provide a comfortable and enjoyable experience for all our guests. Regarding breakfast, we apologize for any confusion or inconvenience. We will review our booking procedures to ensure that all guests are informed of breakfast options and availability. We regret the issues with cleanliness and pests in your room. Maintaining a clean and pest-free environment is a top priority, and we will address these concerns with our housekeeping and pest control teams to ensure that our standards are met and exceeded. We understand your frustration with the perceived value of your stay compared to the price paid. We constantly evaluate our pricing to ensure it reflects the level of service and amenities provided, and we apologize if it did not meet your expectations. We appreciate your feedback and hope to have the opportunity to welcome you back for a more positive experience in the future. If you have any further concerns or would like to discuss your experience in more detail, please don't hesitate to reach out to us directly. Thank you for bringing these issues to our attention.

10/10 Excellent

Rene

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very big and comfortable rooms
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 29, 2024
Hi Rene! Thank you for your glowing review! We're delighted to hear that you found our rooms spacious and comfortable. Providing a cozy and relaxing space for our guests is one of our top priorities. Your satisfaction is our utmost reward, and we're thrilled to have met your expectations. Should your travels bring you back to the area, we'd love to welcome you again for another enjoyable stay.

6/10 Okay

Julie

Travelled with family
Beds are soft. Stains on the sheets and lots of burn marks on blankets and drapes. A couple of long black hairs in the linen. Other than that, it was good.
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 26, 2024
Hi Julie! We appreciate your feedback and are glad to hear that you found our beds comfortable. However, we apologize for the issues you experienced with the cleanliness of the sheets, blankets, and drapes. This does not meet our standards, and we will address this with our housekeeping team to ensure it does not happen again in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a better experience in the future. If you have any further concerns, please feel free to reach out to us.

6/10 Okay

Michael

Liked: Cleanliness
No free breakfast as indicated on Expedia. Beds were comfortable pillows only two and not great.
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 26, 2024
Hi Michael! We apologize for any confusion regarding the breakfast and the pillow situation. We will work to ensure that the amenities listed on third-party booking platforms accurately reflect our offerings. Regarding the pillows, we appreciate your feedback and will take it into consideration for future improvements. Thank you for bringing these issues to our attention, and we hope to have the opportunity to provide you with a more enjoyable experience in the future. If you have any further concerns, please don't hesitate to contact us directly.

10/10 Excellent

Jesus

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in! Great rooms with space
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 23, 2024
Hi Jesus! Thank you for your excellent review! We're thrilled to hear that you had a smooth check-in experience and that you found our rooms spacious and accommodating. Providing seamless and hassle-free service to our guests is always our goal, and we're delighted that we could meet your expectations in this regard. Your satisfaction is important to us, and we appreciate your positive feedback. If there's anything else we can do to make your stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another great stay in the future!

4/10 Poor

Arlene

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was knowledgeable about their business but the room is dirty (carpet especially). Could use more pillows. Refrigerator (outside) was dirty.
Response from Guest Relations Management on Mar 22, 2024
Hi Arlene! We appreciate your feedback regarding your recent stay with us. While we're glad to hear that our staff demonstrated knowledge and professionalism, we are deeply sorry for the cleanliness issues you encountered in your room. Your comments regarding the cleanliness of the carpet, refrigerator, and the need for additional pillows are concerning, and we apologize for any inconvenience or discomfort they may have caused you. Please know that we take cleanliness very seriously, and we will address these matters promptly with our housekeeping team to ensure that necessary improvements are made. We understand the importance of a clean and comfortable environment for our guests, and we regret that we fell short of your expectations in this regard. Your feedback is invaluable to us, and we will use it to improve our services and facilities for our guests. If there's anything else we can do to address your concerns or if you have any further comments, please don't hesitate to reach out to our management team. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Thank you for bringing these matters to our attention.

10/10 Excellent

Natalie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff... manager was so cool...
Stayed 1 night in Feb 2024
Response from Guest Relations Management on Mar 21, 2024
Hi Natalie! Thank you for your wonderful feedback and perfect rating! We're thrilled to hear that you had a great experience with our staff, and we're especially delighted that you found our manager to be cool. Providing excellent service and hospitality for our guests is our top priority, and we're glad that our team made a positive impression on you. Your kind words will be shared with our staff and manager, as it will serve as encouragement for them to continue delivering exceptional service. We appreciate your positive feedback and perfect rating! We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything else we can assist you with or if you have any further comments, please don't hesitate to reach out to our team. We're here to ensure that your next stay with us is just as fantastic.

10/10 Excellent

Semeon

Travelled with family, Travelled with family and small children, Business traveller, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I frequent the area due to work, and absolutely enjoy this location. The staff are always amazing, helpful and really take care of the property. It has easy access to the freeway and the amount of convenience options make this property worth the visit!
Stayed 4 nights in Mar 2024
Response from Guest Relations Specialist on Mar 16, 2024
Hi Semeon,We're delighted to hear about your positive experiences during your stays with us! Our dedicated team takes pride in providing exceptional service and maintaining the property to the highest standards. It's fantastic that you find our location convenient, with easy freeway access and a variety of nearby amenities. We appreciate your continued patronage and look forward to welcoming you back on your future visits to the area!

6/10 Okay

Horia

Liked: Property conditions & facilities
I was told by booking that on this property they offer first in the morning breakfast … unfortunately when I have arrived I found no breakfast in the morning …. Very disappointed
Stayed 4 nights in Feb 2024
Response from Guest Relations Management on Mar 6, 2024
Hi Horia! We apologize for the disappointment you experienced regarding the breakfast during your recent stay with us. Providing accurate information to our guests is important to us, and we regret any inconvenience caused by the discrepancy between what was communicated to you by Booking and the actual availability of breakfast at our property. We understand your disappointment and frustration, and we apologize for any inconvenience this may have caused you. Your feedback is important to us, and we will investigate this matter further to ensure that accurate information is provided to our guests in the future. Thank you for bringing this to our attention, and we apologize for any inconvenience caused. If there's anything else we can do to assist you or make amends, please don't hesitate to reach out to us directly. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

8/10 Good

Denisse

Liked: Cleanliness, staff & service, property conditions & facilities
Had a weird smell, but nice and safe area.
Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on Mar 2, 2024
Hi Denisse,We're sorry to hear about the unusual smell you encountered during your stay. Our team takes cleanliness and guest comfort very seriously, and we'll promptly investigate and address any issues in the room. It's great to know you appreciated the safety and pleasant surroundings of our location. Your feedback helps us maintain our high standards, and we hope to welcome you back for an even better experience in the future.

6/10 Okay

Maria J

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Relations Management on Feb 29, 2024
Hi Maria! Thank you for sharing your feedback and for rating your stay with us as 3 out of 5. We appreciate your honest evaluation, and it provides valuable insights for us to enhance our services. If there are specific aspects of your stay that you believe could be improved, please don't hesitate to let us know. Your satisfaction is our priority, and we look forward to the opportunity to welcome you back for a more enjoyable experience in the future.

8/10 Good

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Guest Relations Specialist on Feb 24, 2024
Hi Jose,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

8/10 Good

Arlyn

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Guest Relations Management on Feb 23, 2024
Hi Arlyn! Thank you for your rating of 4 out of 5. We appreciate your feedback and are glad to hear that you had a positive experience overall. Your comments are valuable to us as we continuously strive to improve our services. If there are any specific areas where you feel we could have done better, please don't hesitate to let us know. We hope to have the opportunity to welcome you back and provide you with an even better experience in the future.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Walked in to check in in and was told to wait why the receptionist took a good couple minutes working on the computer. The phone rang and he answered it right away as if I wasn’t waiting to be helped. Then he told told me to wait and that someone else would help me. Finally checked in the room. It looks like there was an attempt to update the room its self but a lot of furniture was outdated and has chips. The floor had some damage and scrapped my foot. It smelled clean but the place seemed a bit dirty. Also had a broken remote. I won’t be back if I could have stayed anywhere else I would have.
Stayed 2 nights in Feb 2024
Response from Guest Relations Management on Feb 21, 2024
Dear valued guest, we're sorry to hear about the disappointing experience you had during your check-in process and with your room. Your feedback is concerning, and we apologize for the inconvenience and discomfort you experienced. It's unacceptable that you had to wait for assistance during check-in, and we apologize for any frustration caused by the delay and the lack of attention from the receptionist. Providing prompt and attentive service to our guests is important to us, and we regret that we fell short in this regard. We also apologize for the condition of your room. Ensuring a comfortable and well-maintained environment for our guests is a top priority, and we regret any inconvenience caused by the outdated furniture, damaged floor, and cleanliness issues. We will address these issues with our team to ensure that appropriate measures are taken to improve the condition of our rooms and provide a more enjoyable experience for our guests. We understand your decision not to return, but we hope that you will reconsider and give us another chance to provide you with a much-improved experience in the future. If you have any further concerns or if there's anything else we can do to assist you, please don't hesitate to reach out to us directly. Thank you for bringing these matters to our attention.

10/10 Excellent

Theodore

Liked: Cleanliness, staff & service, room comfort
Stay was great but website says breakfast included and they have no breakfast
Stayed 2 nights in Feb 2024
Response from Guest Relations Management on Feb 19, 2024
Hi Theodore! Thank you for your perfect rating and for bringing this matter to our attention. We're glad to hear that your stay was great overall. We apologize for any confusion regarding the breakfast inclusion. Our team is currently working on updating our website to reflect any changes in amenities accurately. Your feedback is important to us, and we appreciate your understanding. While we regret any inconvenience caused by the absence of breakfast during your stay, we're pleased to hear that the rest of your experience was enjoyable. If there's anything else we can assist you with or if you have any further questions, please feel free to reach out to us directly. We hope to have the opportunity to welcome you back for another great stay in the future. Thank you for choosing us for your accommodations.

6/10 Okay

Felisha

Disliked: Cleanliness, room comfort
Stayed 2 nights in Feb 2024
Response from Guest Relations Management on Feb 21, 2024
Hi Felisha! Thank you for taking the time to share your feedback and for rating your stay with us as 6 out of 10. We're glad to hear that there were aspects of your experience that you enjoyed. However, it seems there may have been some areas where we fell short of meeting your expectations, and for that, we apologize. Your insights are valuable to us as we continuously strive to enhance our guests' experiences. Please know that we take your feedback seriously, and we're committed to addressing any areas where we can improve. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

2/10 Terrible

Nelson J.

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place offers breakfast, which it does not serve, they cannot even prepare coffee for clients, and there is not even coffee to make in the rooms, the bed is quite inadequate to rest, the water falls too little to be able to bathe comfortably, the tension It's pretty bad
Stayed 1 night in Feb 2024
Response from Guest Relations Management on Feb 21, 2024
Hi Nelson! We apologize for the disappointing experience you had during your stay with us. Your feedback is valuable, and we take it seriously. It's regrettable to hear about the issues you encountered with breakfast service and the lack of coffee availability. Providing a satisfactory breakfast experience for our guests, including access to coffee, is important to us, and we apologize for falling short in this regard. We will address this issue with our team to ensure that appropriate measures are taken to improve our breakfast service. We also apologize for any discomfort caused by the inadequate bed and water pressure in your room. Ensuring a comfortable and enjoyable stay for our guests is a top priority, and we regret that we did not meet your expectations in these areas. We will investigate these issues further and take steps to rectify them. We understand your frustration and disappointment, and we regret any inconvenience caused. We hope that you will consider giving us another chance in the future to provide you with a much-improved experience. If you have any further concerns or if there's anything else we can do to assist you, please don't hesitate to reach out to us directly. Thank you for bringing these matters to our attention.

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 1 night in Feb 2024
Response from Guest Relations Management on Feb 13, 2024
Hi Teresa! Thank you for taking the time to share your feedback with us! We're thrilled to hear that you had a fantastic experience during your stay. Your satisfaction is our top priority, and we're delighted that everything met your expectations. If there are any specific aspects of your stay that you particularly enjoyed or if there's anything else we can do to enhance your experience in the future, please don't hesitate to let us know. We value your feedback and look forward to welcoming you back for another wonderful stay!

10/10 Excellent

Jesus

Liked: Staff & service, property conditions & facilities
Great place to stay close to a lot of dinning places and malls
Stayed 1 night in Feb 2024
Response from Guest Relations Specialist on Feb 10, 2024
Hi Jesus,We're thrilled to hear that you enjoyed your stay with us and found our location convenient for exploring the nearby dining and shopping options. Our team takes pride in providing a comfortable and convenient experience for all our guests. We appreciate your positive feedback and hope to welcome you back for another enjoyable stay in the future. Thank you for choosing our hotel for your accommodation needs.

6/10 Okay

JENNIFER

Stayed 1 night in Feb 2024
Response from Guest Relations Specialist on Feb 10, 2024
Hi Jennifer,Thank you for sharing the rating about your experience here with us. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again soon.

8/10 Good

EDUARDO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Guest Relations Specialist on Feb 5, 2024
Hi Eduardo,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Guest Relations Management on Jan 24, 2024
Hi James! Thank you for choosing Howard Johnson Hotel & Suites by Wyndham Pico Rivera for your recent stay and for awarding us a perfect 10 out of 10! We are overjoyed to receive such a fantastic rating. Your satisfaction is our utmost priority, and it's heartening to know that we were able to provide you with an outstanding experience. We appreciate your acknowledgment of our efforts to make your stay memorable. If there are specific aspects of your visit that stood out to you, we would love to hear more about them. Your feedback helps us understand what our guests value most and guides us in maintaining the highest standards of service. Once again, thank you for your glowing review. We are honored to have been a part of your positive memories, and we eagerly await the opportunity to welcome you back to Howard Johnson Hotel & Suites by Wyndham Pico Rivera for another exceptional stay.

2/10 Terrible

Lizayda

Stayed 1 night in Jan 2024
Response from Guest Relations Management on Jan 24, 2024
Hi Lizayda! We want to express our sincere apologies for the challenges you encountered during your recent stay, as indicated by your 2 out of 10 rating. Your feedback is genuinely important to us, and we are committed to addressing the issues you faced. We are truly sorry for any inconvenience or discomfort you experienced. To better assist you and address the specific concerns, could you please provide more details about your stay? Your insights are invaluable in helping us identify areas for improvement, and we want to assure you that your feedback will be thoroughly reviewed with our team. Our goal is to learn from this experience and make the necessary changes to ensure a better stay for our guests in the future. Thank you for bringing your concerns to our attention. We understand the importance of your feedback, and we hope for the opportunity to welcome you back for a more positive experience.

8/10 Good

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
walkable
Stayed 3 nights in Jan 2024
Response from Guest Relations Specialist on Jan 22, 2024
Hi William,We appreciate the time you took to share your feedback regarding your recent stay at our hotel. We're delighted to hear that you found our location to be walkable, contributing to your overall positive experience. Our team strives to provide a convenient and accessible environment for our guests. We value your input and hope to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in! Will come again , this hotel has all accommodations, beautiful area.
Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on Jan 20, 2024
Hi Jesus,We appreciate your positive feedback regarding the easy check-in process and are delighted to hear that you enjoyed the accommodations and the beautiful surroundings during your stay. Our team strives to provide a seamless and pleasant experience for our guests. We look forward to welcoming you back in the future and continuing to exceed your expectations. Thank you for choosing our hotel.

10/10 Excellent

Reynaldo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Guest Relations Management on Jan 16, 2024
Hi Reynaldo! Thank you so much for choosing Howard Johnson Hotel & Suites by Wyndham Pico Rivera and for the perfect 10 out of 10 rating! We are absolutely thrilled to learn that your experience exceeded expectations. Your satisfaction is our utmost priority, and we appreciate your positive feedback. It's guests like you that inspire our team to continue delivering exceptional service and creating memorable moments. We look forward to the pleasure of hosting you again for another outstanding stay. If there's anything specific you enjoyed or any suggestions you may have, we'd love to hear more about your experience.

10/10 Excellent

Wen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Service.
Stayed 3 nights in Jan 2024
Response from Guest Relations Management on Jan 16, 2024
Hi Wen! Thank you for choosing Howard Johnson Hotel & Suites by Wyndham Pico Rivera for your recent stay, and for sharing your positive feedback. We are delighted to receive your excellent 5 out of 5 rating. Your comment about receiving good service has made our day! Providing exceptional service is a top priority for us, and we're thrilled to hear that our efforts contributed to your positive experience. If there are any specific interactions or aspects of your stay that you'd like to highlight or if you have any special preferences for your next visit, please feel free to let us know. We appreciate your kind words, and we look forward to the pleasure of welcoming you back to Howard Johnson Hotel & Suites by Wyndham Pico Rivera on your future travels.

6/10 Okay

Elizabeth

Liked: Cleanliness
They didn't have Cotton nettle breakfast
Stayed 1 night in Dec 2023
Response from Guest Relations Management on Dec 30, 2023
Hi Elizabeth! Thank you for sharing your feedback with us. We appreciate your comments about the breakfast, and we apologize for any inconvenience caused by the absence of a cotton nettle breakfast. Guest feedback helps us identify areas for improvement, and we will certainly take your comments into consideration as we assess our offerings. If there are specific details you'd like to share or if there's anything else we can do to enhance your experience in the future, please feel free to let us know. We value your input and hope to have the opportunity to welcome you back for an improved stay.

10/10 Excellent

Sophia

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is standard
Response from Guest Relations Management on Nov 29, 2023
Hi Sophia! Thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to hear that you found our hotel to be standard, and we hope it contributed positively to your overall experience. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to let us know. We appreciate your support and hope to welcome you back for another excellent stay in the future.

6/10 Okay

Mary

Stayed 3 nights in Nov 2023
Response from Guest Relations Management on Dec 14, 2023
Hi Mary! Thank you for your thoughtful 3 out of 5 rating. We appreciate your honest feedback, and it helps us understand your experience better. We'd like to learn more about your stay and what aspects contributed to your rating. If there are specific areas where we can improve or if there's anything you believe would enhance the guest experience, please feel free to share more details. We value your support and hope to have the opportunity to exceed your expectations during your next visit.

2/10 Terrible

Yadira

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The false advertising abouts having breakfast included in your staying
Stayed 2 nights in Nov 2023
Response from Guest Relations Management on Nov 10, 2023
Hi Yadira! Thank you for sharing your concerns with us, and we sincerely apologize for any disappointment caused by the misunderstanding regarding breakfast. Your feedback is important, and we regret any inconvenience this may have caused. To ensure clarity moving forward, we will review our advertising and communication to better convey our offerings accurately. We understand the importance of transparency and appreciate your bringing this to our attention. We value your feedback and hope to have the chance to welcome you back for a more positive experience in the future.

6/10 Okay

Yow Siong Alan

Travelled with family
Disliked: Staff & service, property conditions & facilities
Not really well maintained. Didn't have breakfast as advertised that being the main reason we booked this hotel so as not to have to run around for breakfast before leaving for tge airport to catch our flight.
Stayed 1 night in Oct 2023
Response from Guest Relations Management on Nov 3, 2023
Hi Yow Siong Alan! We regret to hear that you weren't thoroughly impressed with our accommodations and services. While we understand your frustration, we assure you that this mishap regarding the breakfast offer was purely unintentional and resulted from a genuine misunderstanding. It is our goal to provide the best lodging experience to our valued guests and we wish to let you know that your voice is of utmost importance to us. We hope to see you again and that you'll finally be truly impressed with our improvements.

4/10 Poor

Gerardo

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No breakfast included
Stayed 1 night in Oct 2023
Response from Guest Relations Management on Oct 30, 2023
Hi Gerardo! Thank you for your review and comments regarding your stay. Our front desk is always available to take breakfast requests during your stay with us. We hope that you were satisfied with our hospitality, and we look forward to seeing you again soon.

2/10 Terrible

marcel

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
paid for breakfast NO BREAKFAST not good
Stayed 1 night in Oct 2023
Response from Guest Relations Management on Oct 24, 2023
Hi Marcel! Please accept our sincerest apologies regarding the misunderstanding of our breakfast offer. We want to let you know that we are currently looking into this issue. We do hope you'll return and let us show you a far better experience on your next visit.

10/10 Excellent

ELSA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Guest Relations Management on Oct 24, 2023
Hi Elsa! Thank you so much for your 10 out of 10 rating of our hotel and for taking the time to complete our guest satisfaction survey! We look forward to serving you again in the future!

6/10 Okay

Veronica

Travelled with family
Disliked: Amenities
One of the reasons we chose this hotel was because breakfast was advertised. There was no breakfast at all. This hotel should not advertise something they do not offer. Also, the groundskeepers decided to use very loud leaf blowers before 8:00 am which seemed unnecessary.
Stayed 2 nights in Oct 2023
Response from Guest Relations Management on Oct 21, 2023
Hi Veronica,Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We would like to let you know that we are investigating on the matter regarding our advertisements to address the confusion on the breakfast ensemble. We have also advised our maintenance staff to adjust the time they use their leaf blowers to avoid guest disturbances. I hope you will accept our sincerest apologies for these difficulties, and I thank you for bringing the matter to our attention. We hope you'll return someday to see how we're improving.

6/10 Okay

Carmelo

Travelled with partner
Average place for average price.
Stayed 4 nights in Oct 2023
Response from Guest Relations Specialist on Oct 15, 2023
Dear Carmelo, We appreciate your feedback and are committed to continually improving our services. It's our goal to provide good value for an average price, and we're glad you found our offerings in line with your expectations. If there are specific areas where we can enhance your experience in the future, please don't hesitate to let us know. Your input helps us strive for excellence. Thank you for choosing our hotel, and we hope to welcome you back for an even better stay in the future.

6/10 Okay

Yolanda

Travelled with group
Fake the cake.
It says free continental breakfast and they do not provide that. One of the reasons I choose my hotel is because of the free breakfast. They don't even offer coffee.
Stayed 2 nights in Sep 2023
Response from Guest Relations Specialist on Oct 13, 2023
Dear Yolanda, We apologize for the inconvenience you've experienced regarding the free continental breakfast, which was not provided as advertised. This is not in line with our usual standards, and we appreciate you bringing it to our attention. Your feedback is important to us, and we will address this issue with our team to ensure that such miscommunication does not occur in the future. We value your patronage, and we hope to have the opportunity to provide a more satisfying experience on a future visit. If you have any specific concerns or requests during your stay, please don't hesitate to reach out to our staff for assistance.

4/10 Poor

Maserame

Travelled with group
Disliked: Cleanliness, staff & service, room comfort
Friends from South Africa
The hotel looks good from the outside. The rooms are dirty with spider webs. The only thing that they do is to change towels. They don't make beds, empty bins and supply with toilet paper. These things are only done on request.
Stayed 7 nights in Oct 2023
Response from Guest Relations Specialist on Oct 12, 2023
Dear Maserame, We apologize for the cleanliness and service issues you encountered during your stay. Your feedback is important to us, and we take these concerns seriously. We will address the cleanliness of the rooms and ensure that our housekeeping team maintains higher standards in terms of making beds, emptying bins, and supplying essentials like toilet paper. We understand that these services should not solely be on request. We appreciate your input, and we're committed to improving to offer a more comfortable and enjoyable experience on your next visit. Thank you for bringing this to our attention.

4/10 Poor

Luz Elena

Liked: Cleanliness, property conditions & facilities
this hotel does not serve breakfast when booking it it said it did. this was very inconvenient because i have kids when checking in the guy was a bit rude i wouldn’t stay there again.
Stayed 1 night in Oct 2023
Response from Guest Relations Specialist on Oct 8, 2023
Hello Luz, We sincerely apologize for the inconvenience you experienced during your stay, especially with regards to the misrepresented breakfast service and the interaction during check-in. This is not the level of service we aim to provide, and we take your feedback seriously. We will investigate the breakfast issue to ensure it's accurately reflected in our booking information, and we will address the matter of the staff's behavior to ensure a more welcoming and courteous experience for our guests. We understand your frustration, and we hope you might reconsider staying with us in the future, giving us another opportunity to provide you with a more positive and satisfying experience. Thank you for bringing these concerns to our attention.