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Reviews of Motel 6 El Paso, TX - East

2 out of 5
Motel 6 El Paso, TX - East
1330 Lomaland Drive, El Paso, TX

Reviews

7.4

Good

Rating 10 - Excellent. 327 out of 898 reviews" "
Rating 8 - Good. 250 out of 898 reviews" "
Rating 6 - Okay. 135 out of 898 reviews" "
Rating 4 - Poor. 55 out of 898 reviews" "
Rating 2 - Terrible. 131 out of 898 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Norma

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I got there the walls were stained sticky floors bathroom was so dirty I had to get my own cleaning supplies and a lot of illegal things happened while I stayed I felt unsafe.
Stayed 7 nights in May 2024
Response from Brand Experience Team on May 21, 2024
Hi Norma,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

10/10 Excellent

Janette

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The problem was there was too many people drinking in the pool area and being loud
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on May 21, 2024
Hi Janette, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Maz K.#Team6

8/10 Good

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities
Would stay there again
Stayed 1 night in Apr 2024
Response from Brand Experience Team on May 6, 2024
Hi Roberto,Thank you for the amazing rating!! Maz K.#Team6

6/10 Okay

Evens

Stayed 1 night in Mar 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best
Stayed 7 nights in Mar 2024
Response from Brand Experience Team on Apr 30, 2024
Hi Jennifer, Thank you for the 5-star rating!Natalie #Team6

10/10 Excellent

Angel

Liked: Cleanliness
Stayed 4 nights in Mar 2024
Response from Brand Experience Team on Apr 25, 2024
Hi Angel,Thank you for the excellent review! Maz K.#Team6

10/10 Excellent

Angel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how it was.clean and the staff are nice and room where clean
Stayed 1 night in Apr 2024
Response from Brand Experience Team on Apr 23, 2024
Hi Angel, Thank you for sharing your review. We are glad you enjoyed your stay! Maz K.#Team6

8/10 Good

Anahi

Liked: Cleanliness
Stayed 7 nights in Mar 2024
Response from Brand Experience Team on Apr 18, 2024
Hi Anahi, Thank you for positively rating your stay!Natalie #Team6

4/10 Poor

Arturo

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Is dirty, old bed sheets with cigarette burns and cigarettes burns on the shower tub the tv didn't work
Stayed 3 nights in Mar 2024
Response from Brand Experience Team on Apr 11, 2024
Hi Arturo,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

10/10 Excellent

Darian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the stay. Front desk worker Wendy) she's one of the best workers here very educated in the front desk very helpful friendly always smiling always helped with what you need at whatever time very good person. She knows how to handle what's going on around the hotel.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Apr 3, 2024
Hi Jennifer, We appreciate you sharing your experience with us. We're happy to hear you enjoyed your stay and that our staff was helpful, and we look forward to seeing you again soon.Natalie #Team6

6/10 Okay

Geneva

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
Needs an update
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Apr 3, 2024
Hi Geneva, Thank you for taking time to share your review with us. We love hearing from our guests and are happy you enjoyed your stay. Your experience is important to us and we appreciate you bringing your concerns to our attention.Natalie #Team6

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024

8/10 Good

Ivan

Travelled with partner
It was clean and the TV worked, bed might of been a bit to soft
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Mar 26, 2024
Hi Ivan, Thank you for sharing your review. We are glad you enjoyed your stay! Maz K.#Team6

2/10 Terrible

Emmanuel

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I was locked out of my unit in the middle of the night, and was forced to sleep in my car. I was not able to locate staff.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Mar 26, 2024
Hi Emmanuel,We would like to discuss your experience with you further and ask that you reach out to our Guest Relations Team by using the Contact Us feature on our website to connect with us.Maz K.#Team6

6/10 Okay

Gregory

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The whole area is very seedy. But you get what you pay for.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Mar 26, 2024
Hi Gregory, Thank you for sharing your review. We are glad you enjoyed your stay! Maz K.#Team6

8/10 Good

Noe

Stayed 4 nights in Mar 2024
Response from Brand Experience Team on Mar 29, 2024
Hi Noe,Thank you for positively rating your stay!Lilith#Team6

4/10 Poor

Joseph

Liked: Staff & service
Tweekers running all over above me and running water all night and a roach on wall and burn holes on a non smoking blanket
Stayed 2 nights in Mar 2024
Response from Nancy Y. on Mar 19, 2024
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Cleanliness
Stayed 1 night in Mar 2024
Response from Nancy Y. on Mar 19, 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

8/10 Good

Kryss

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed our stay, it was clean, friendly and accommodating staff! Will definitely book in the future :)
Stayed 4 nights in Feb 2024
Response from Brand Experience Team on Mar 12, 2024
Hi Kryss, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Maz K.#Team6

2/10 Terrible

Sebastian

The cancellation fee is stupid. I picked the wrong one now $86 gone to waste
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Mar 12, 2024
Hi Sebastian,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

10/10 Excellent

Wanlun

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Brand Experience Team on Mar 14, 2024
Hi Wanlun, Thank you for the 5-star rating!Natalie #Team6

6/10 Okay

Johnny

Stayed 1 night in Feb 2024

2/10 Terrible

Crystal

Travelled with family
The room was dirty. The walls and nightstands, shelves and doors had stuff on them.
Stayed 3 nights in Feb 2024
Response from Brand Experience Team on Mar 12, 2024
Hi Crystal,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Maz K.#Team6

2/10 Terrible

Todd

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Don't bother looking at the pictures of the pool. It's closed pointlessly.
Stayed 1 night in Feb 2024
Response from Brand Experience Team on Mar 7, 2024
Hi Todd,Thank you for providing your feedback. Your experience is definitely not our standard of service. We appreciate you bringing this to our attention. We hope for the opportunity to improve your experience with us. Please visit again.Natalie#Team6

10/10 Excellent

Armando

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Outside property to use attention
Stayed 1 night in Feb 2024
Response from Brand Experience Team on Mar 7, 2024
Hi Armando, We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs.Natalie #Team6

10/10 Excellent

Osvaldo

Stayed 3 nights in Feb 2024
Response from Brand Experience Team on Mar 7, 2024
Hi Osvaldo,Thank you for the perfect rating!! Maz K.#Team6

8/10 Good

JOHN

Stayed 2 nights in Feb 2024

10/10 Excellent

Denise

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
I had to tell the front office multiple times that I needed I service in my room , it I still didn't get it .
Stayed 7 nights in Feb 2024
Response from Brand Experience Team on Mar 7, 2024
Hi Denise, Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Natalie #Team6

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Nancy Y. on Mar 8, 2024
Thank you for positively rating your stay!!Nancy Y.#Team6

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean … comfortable and pleasant
Stayed 7 nights in Feb 2024
Response from Brand Experience Team on Feb 27, 2024
Hi Traveler,Thank you for the excellent review! We hope to see you soon.Lilith#Team6

8/10 Good

Blanca

Travelled with partner
Liked: Cleanliness, staff & service
Overall good. Just at first had bad odor and pillow weren’t comfortable.
Stayed 1 night in Feb 2024
Response from Brand Experience Team on Feb 27, 2024
Hi Blanca,We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Lilith#Team6

8/10 Good

Agustin

Disliked: Cleanliness
Stayed 1 night in Feb 2024
Response from Nancy Y. on Mar 8, 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 Excellent

monica

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Just yhe fact the people next door yelled way to much at their children all night long..
Stayed 1 night in Feb 2024
Response from Brand Experience Team on Feb 27, 2024
Hi Monica,We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Lilith #Team6

6/10 Okay

Gloria, pacoima

Travelled with family
Disliked: Amenities
Room furnished with basic needs. WiFi and cable tv are good. Walls are thin. Could hear neighbors talking
Stayed 1 night in Feb 2024
Response from Brand Experience Team on Feb 14, 2024
Hi GloriaThanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving. We hope to see you back soon!Lilith#Team6

2/10 Terrible

Kristy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The towels had not been stocked,and cockroaches had been scurrying around in the bathroom, i had no hot water even for a shower...it was the worst out of all 12 stays on my 12 day trip
Stayed 1 night in Feb 2024
Response from Brand Experience Team on Feb 14, 2024
Hi Kristy,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

8/10 Good

Randall

Stayed 7 nights in Jan 2024

10/10 Excellent

Leonard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Brand Experience Team on Feb 14, 2024
Hi Leonard,Thank you for the amazing review! Maz K.#Team6

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place for a basic bed and bath.
Stayed 1 night in Feb 2024
Response from Brand Experience Team on Feb 14, 2024
Hi RebeccaThank you, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Lilith#Team6

10/10 Excellent

José

Liked: Staff & service, property conditions & facilities
The clerk was great
Stayed 1 night in Jan 2024

10/10 Excellent

Liliana

Stayed 1 night in Jan 2024

10/10 Excellent

Denise

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It’s nice and clean just needs upgrades and new bathtub.
Stayed 1 night in Jan 2024
Response from Brand Experience Team on Feb 6, 2024
Hi Denise, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Maz K.#Team6

10/10 Excellent

Eliseo

Business traveller
Nice
Stayed 5 nights in Jan 2024
Response from Brand Experience Team on Feb 6, 2024
Hi Eliseo,Thank you for the amazing rating!! Maz K.#Team6

8/10 Good

Oscar

Stayed 1 night in Jan 2024

10/10 Excellent

Gabriel

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Nancy Y. on Feb 7, 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 Excellent

Brindys

Liked: Cleanliness, staff & service, property conditions & facilities
Pretty great
Stayed 1 night in Jan 2024
Response from Brand Experience Team on Feb 6, 2024
Hi Brindys,Thank you for the excellent rating!! Maz K.#Team6

10/10 Excellent

Rogelio

Liked: Cleanliness, staff & service, property conditions & facilities
O
Stayed 1 night in Jan 2024
Response from Brand Experience Team on Feb 6, 2024
Hi Rogelio,Thank you for the perfect rating!! Maz K.#Team6

10/10 Excellent

Tayset

Stayed 1 night in Jan 2024
Response from Nancy Y. on Feb 7, 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

10/10 Excellent

Brother

Thanks
Stayed 1 night in Jan 2024
Response from Brand Experience Team on Jan 30, 2024
Hi Brother,Thank you for the perfect rating!! Maz K.#Team6

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Planned to stay a night wound up staying a week.
Planned to stay a night wound up staying a week. Great service, friendly, accommodating staff. Recommend this little gem (95 rooms actually) in east El Paso right off the 10. Clean, comfortable room. Quiet in spite of proximity to freeway. Fabulous Asian restaurant right next door.
Stayed 1 night in Jan 2024
Response from Brand Experience Team on Jan 30, 2024
Hi John,We really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon.Maz K. #Team6