Private kitchen

Reviews of TownePlace Suites by Marriott Edmonton Sherwood Park

3.5 out of 5
TownePlace Suites by Marriott Edmonton Sherwood Park
1001 PROVINCIAL AVE, Sherwood Park, AB

Reviews

9.4

Exceptional

Rating 10 - Excellent. 114 out of 148 reviews" "
Rating 8 - Good. 22 out of 148 reviews" "
Rating 6 - Okay. 8 out of 148 reviews" "
Rating 4 - Poor. 3 out of 148 reviews" "
Rating 2 - Terrible. 1 out of 148 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Leah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the 2 bedroom suite. It had all the space our family needed and the kitchenette came in handy - much nicer to stay in place like this vs a typical hotel room when you have to spend time at the hotel. I'd bring my own food next time and skip the breakfast altogether.
Stayed 3 nights in May 2024
Response from Glena on May 25, 2024
Thank you for choosing to stay in our 2-bedroom suite and for sharing your experience with us! We're thrilled to hear that the suite provided ample space for your family and that the kitchenette was convenient during your stay. It's wonderful to know that you found staying in our suite more comfortable than a typical hotel room, especially when spending extended time at the hotel. Your feedback regarding bringing your own food next time is duly noted, and we understand the importance of providing options that cater to every guest's preferences. We look forward to welcoming you back for another enjoyable stay, and please don't hesitate to let us know if there's anything else we can do to make your next visit even better!

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, amenities
Friendly staff, full kitchens, very clean
Stayed 2 nights in May 2024
Response from Glena on May 25, 2024
Hi John, Your glowing 5/5 review, praising Ivan for his service warms our hearts. We're delighted to have exceeded your expectations. See you and share the hospitality.

10/10 Excellent

Erin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable, clean, loved having a kitchen.
Stayed 2 nights in Mar 2024
Response from Glena on May 25, 2024
Hi Erin, Your glowing 5/5 review, praising Ivan for his service warms our hearts. We're delighted to have exceeded your expectations. See you and share the hospitality.

10/10 Excellent

Adriano

Liked: Cleanliness, staff & service, property conditions & facilities
Thanks
Stayed 2 nights in May 2024
Response from Glena on May 25, 2024
Hi Adriano Your glowing 5/5 review, praising Ivan for his service warms our hearts. We're delighted to have exceeded your expectations. See you and share the hospitality.

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, well maintained. Comfortable bedding. Large shower. Some eating options a short walk away. Perfect.
Stayed 2 nights in May 2024
Response from Glena on May 25, 2024
Hi Alex,Thank you so much for your kind words! We're thrilled to hear that you had a perfect stay with us. Our team works hard to maintain a clean and comfortable environment, and it's wonderful to know that our efforts are appreciated. We're also glad you enjoyed the spacious shower and the convenience of nearby dining options. Your satisfaction is our priority, and we look forward to welcoming you back for another fantastic experience in the future!

6/10 Okay

Les

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Glena on May 25, 2024
Hi Les, I appreciate your feedback, although we regret that your experience fell short of expectations. We're always striving to provide the best possible stay for our guests, and your input helps us identify areas where we can improve. If there are specific aspects of your stay that you'd like to discuss or if there's anything we can do to make things right, please don't hesitate to reach out. We value your patronage and hope to have the opportunity to exceed your expectations in the future.

4/10 Poor

Brody

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was not ready when we went to check in, we didn’t get the room we were expecting when they did get us in one. The toilet doesn’t flush.
Stayed 1 night in May 2024
Response from Glena on May 25, 2024
Hi Brody,I'm truly sorry to hear about the inconveniences you experienced during your stay. Please accept our sincerest apologies for the delay in getting your room ready and for any discrepancies with the room assignment. Additionally, it's concerning to learn about the issue with the toilet in your room. Rest assured, we take these matters seriously and will address them promptly to ensure they are resolved for future guests. Your feedback is invaluable to us, and we appreciate you bringing these issues to our attention. We hope to have the opportunity to make it up to you with a more seamless and enjoyable experience on your next visit.

8/10 Good

Darla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean hotel, friendly staff. Breakfast was the biggest downfall. Overall decent play to stay at though.
Stayed 3 nights in May 2024
Response from Glena on May 25, 2024
Hi Darla,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our hotel clean and our staff friendly. Your satisfaction is our top priority, and we're glad that overall, you had a decent stay with us. We appreciate your comments regarding breakfast and will certainly take them into consideration as we continuously strive to improve our offerings. We hope to have the opportunity to welcome you back and provide an even better experience in the future. If there's anything specific you'd like to see improved, please feel free to let us know. Your input is invaluable to us!

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Glena on May 25, 2024
Hi Jennifer, We appreciate your feedback and look forward to the pleasure of hosting you again in the future. Safe travels.

8/10 Good

Jason

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was great room was nice and clean and spacious. Breakfast was ok expected abit more options
Stayed 4 nights in Apr 2024
Response from Glena on May 25, 2024
Hi Jason, We appreciate your feedback and look forward to the pleasure of hosting you again in the future. Safe travels.

10/10 Excellent

Falon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Staff
Stayed 4 nights in Apr 2024
Response from Glena on Apr 18, 2024
Thank you very much for taking the time to leave us such positive review!We're delighted to hear you enjoyed your experience with us.Hope to see you next time.

2/10 Terrible

Ayda

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities
We felt unwelcome on the property simply because we were staying for only two nights with our three kids. Avoid this place if staying with kids Within the first 10 minutes of checking in around 3 PM, we received phone calls reporting noise complaints from someone on the ground floor, we were on the second floor. While our kids were simply walking around, using the bathroom, and behaving as kids do, there was no excessive noise. After the first call, we reminded the kids to walk instead of runing and turned on a movie to minimize movement, yet the complaints persisted. They literally expected our kids to be confined to their beds in the middle of the day. By the third call, we expressed our frustration, explaining that the noise couldn't have been from us as the kids were watching movies, and requested to be moved to the ground floor. They relocated us to the main floor directly below our original room, confirming our suspicion that the complaint wasn't about us since there was nobody below us to begin with. It felt like we were targeted simply because they heard a complaint and assumed a family with three kids was responsible. This was further validated when my brother-in-law, who checked in after we moved to the first floor, overheard someone at the front desk complaining about noise. We've stayed at another Townplace location in Calgary multiple times and always had wonderful experiences, but we will never return to the Edmonton location.
Stayed 2 nights in Mar 2024
Response from Glena on Apr 5, 2024
Hi Ayda,Thank you for bringing your recent experience to our attention. We sincerely apologize for the inconvenience you encountered during your stay, especially concerning the noise complaints and the subsequent room relocation.We understand how important it is for families to feel comfortable and welcome during their time with us, and we regret that we fell short of providing you with the experience you expected. Please know that your feedback is crucial to us, and we will be reviewing our procedures to ensure similar situations are handled more effectively in the future.Regarding your room relocation, we apologize for any misunderstanding. While we aimed to provide you with a quieter environment by moving you to ANOTHER SIDE of the first floor, we regret that this did not meet your expectations or fully alleviate the situation.We genuinely value every guest's experience and regret that you felt unwelcome during your stay. Please know that this is not the level of service we strive to provide, and we appreciate your patience and understanding as we work to improve.We understand your decision not to return to our Edmonton location, but we sincerely hope you will consider giving us another opportunity to exceed your expectations at one of our other Townplace locations in the future.If there is anything else we can do to address your concerns or if you would like to further discuss your experience, please feel free to contact us directly. Glena G.780.570.0285

6/10 Okay

TRENT

Travelled with family
Beds and pillows not great at all
Stayed 4 nights in Mar 2024
Response from Glena on Apr 5, 2024
Hi Trent,Thank you for sharing you feedback with us. We're sorry to hear that you were not satisfied with the comfort of our beds and pillowsduring your stay.Please accept our sincere apologies for any incovenience this may have caused.We appreciate you bringing this matter to our attention,as it helps us improve our services.If you ever to decideto give us another chance,we would love the oppurtunity to provide you with more enjoyable stay.

10/10 Excellent

Christina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at your hotel, and I want to mention someone who made our stay extra special. Glena at the front desk was amazing!!! I went down to get a snack, and she and I ended up having a lovely conversation. More than that, though, she did so many extra little things for everyone staying at the hotel. She helped us out, and gave us helpful suggestions. And then I saw her interact with another guest, and she was awesome again. I truly think she is someone special. Ivan also helped us out — even before we stayed there, I had questions on the phone and he was so helpful and kind. Thank you both for making us feel so cared for. The breakfast was awesome! There were mini omelets, lots of muffins, bread selections, fresh hot oatmeal with every topping you could imagine. Even alternative milks for those of us who don’t do dairy. The coffee was delicious and there was a selection of juice. For a free breakfast I thought it was very well done. We ate there happily every morning. The room was spacious and super comfortable. I enjoyed the well organized closet space. Also, the kitchens were well supplied and made our stay truly like being home away from home. Highly recommend this hotel - in large part due to the customer service. Thank you so much!
Stayed 2 nights in Mar 2024
Response from Glena on Apr 5, 2024
Hi Christina,Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us. It was a pleasure hosting you and we look forward to welcoming you back in the future. Safe travels!

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good hotel no pool but does have a rec room for workouts
Stayed 3 nights in Feb 2024
Response from Glena on Apr 5, 2024
Thank you very much for taking the time to leave us such positive review!We'r delighted to hear you njoyed your experience with us.Hope to see you next time.

10/10 Excellent

Matt

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The full kitchens less an oven of course were excellent. Hotel was clean and staff were pleasant. Would definitely stay again.
Stayed 2 nights in Mar 2024
Response from Glena on Mar 10, 2024
Hi Matt,Thank you for your 5 star review. We appreciate your business and we look forward in welcoming you again.

10/10 Excellent

Stacey, Leduc County

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is fantastic!
Stayed 1 night in Mar 2024
Response from Glena on Mar 5, 2024
Hi Stacey, On behalf of the entire hotel team, I want to thank you for sharing about your experience with the hotel. Again thank you and hope to see you soon.

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place and big fridge.
Stayed 1 night in Mar 2024
Response from Glena on Mar 5, 2024
Hi Leah, We appreciate your feedback and look forward to the pleasure of hosting you again in the future. Safe travels.

10/10 Excellent

Lorna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Glena on Feb 26, 2024
Hi Lorna, Your glowing 5/5 review, praising Ivan for his service warms our hearts. We're delighted to have exceeded your expectations. See you and share the hospitality.

10/10 Excellent

Balwant

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Glena on Feb 26, 2024
Hi Balwant , Your glowing 10/10 review, praising Ivan for his service warms our hearts. We're delighted to have exceeded your expectations. We can't wait to welcome you back for another expectational stay! See you and share the hospitality.

8/10 Good

Soni

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
over all good
Stayed 1 night in Feb 2024
Response from Glena on Feb 26, 2024
Hi Soni , The entire hotel staff would like to convey its sincere appreciation for you sharing your experience with us. Looking forward to your next stay with us!

10/10 Excellent

Candice

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean property. Friendly staff eager to help. Beautiful well equipped room for a very competitive price.
Stayed 1 night in Feb 2024
Response from Glena on Feb 26, 2024
Thank you for your kind words about our service! We're delighted to hear that you had a positive experience. Our team takes pride in delivering excellent service and it's wonderful to see it reflected in your review. See you next time.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Glena on Feb 26, 2024
Hi Rebecca, We appreciate your feedback and look forward to the pleasure of hosting you again in the future. Safe travels.

10/10 Excellent

Daniel

Travelled with family and small children, Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved being able to have my digital key and skip the line coming in. Fantastic double bedroom. Very clean and smelled nice.
Stayed 1 night in Feb 2024
Response from Glena on Feb 26, 2024
Hi Daniel, We're delighted to hear that you had a positive experience. Our team takes pride in delivering excellent service and it's wonderful to see it reflected in your review. We appreciate your feedback and look forward to the pleasure of hosting you again in the future. Safe travels.

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 2 nights in Feb 2024
Response from Glena on Feb 26, 2024
Hi Stacy, We appreciate your feedback and look forward to the pleasure of hosting you again in the future. Safe travels.

8/10 Good

Mohammad

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Breakfast options could be better for children. Other than that I would give this 3.8 out of 5.
Stayed 1 night in Feb 2024
Response from Glena on Feb 7, 2024
Thank you for taking the time to provide a review. We value your feedback and hope to earn a 10/10 rating from you on your next visit. While we acknowledge falling short of some of your expectations, we would appreciate the opportunity to make amends. Once again, thank you for sharing your thoughts.We look forward to the possibility of welcoming you back soon.

10/10 Excellent

Connie

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Front staff very friendly
Stayed 2 nights in Feb 2024
Response from Glena on Feb 7, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience with the hotel. Again thank you and hope to see you soon.

10/10 Excellent

Mi Hwa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Glena on Feb 7, 2024
Your positive feedback means a world to us, and we eagerly await the opportunity to welcome you back for another exceptional stay. Safe travel until then.

10/10 Excellent

Mayah

Stayed 1 night in Jan 2024
Response from Glena on Feb 7, 2024
Your perfect 5/5 review makes our day. We're beyond thankful to have exceeded your expectations. We can't wait to welcome you back for another expectational stay! See you and share the hospitality.

10/10 Excellent

Ruth

Liked: Cleanliness, property conditions & facilities, room comfort
Very pkeasure
It was a quick stay, Staff were very pleasure. Room was lovely Very comfy. We will definitely stay again
Stayed 1 night in Jan 2024
Response from Glena on Feb 7, 2024
Your glowing 10/10 review warms our hearts. We're delighted to have exceeded your expectations. Thank you for staying with us . We can't wait to welcome you back for another expectational stay! See you and share the hospitality.

10/10 Excellent

Joelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Glena on Jan 23, 2024
Hi Joelle, Thank you for your 5 star review. We appreciate your business and we look forward in welcoming you again.

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Glena on Jan 20, 2024
Hi Thank you for your perfect 10/10 review! We appreciate your business, and we look forward to welcoming you again in our Hotel.

10/10 Excellent

Melanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff, clean property
Stayed 1 night in Dec 2023
Response from Glena on Jan 20, 2024
Positive feedback is extremely encouraging, especially from cherished customers like you. Your feedback was shared with our team, and it serves as a celebration of the outstanding customer service we work so hard to deliver. We appreciate you taking the time to provide your thoughts. We'll see you next time!

10/10 Excellent

Corinne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was appreciated. Very clean, good variety over our stay of 3 days
Stayed 3 nights in Dec 2023
Response from Glena on Jan 20, 2024
The entire hotel staff would like to convey its sincere appreciation for you sharing your experience with us.Looking forward to your next stay with us!

10/10 Excellent

Lorraine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet. What’s not to like about that????
Stayed 1 night in Dec 2023
Response from Glena on Dec 10, 2023
Hi Lorraine,Thank you for your 5 star review. We appreciate your business and we look forward in welcoming you again.

6/10 Okay

Pero

Liked: Cleanliness
Disliked: Staff & service
Room was good with a full kitchen. Frontdesk staff can be more friendly. Besides the waffles breakfast was really bad.
Stayed 3 nights in Dec 2023
Response from Glena on Dec 10, 2023
Thank you for sharing your feedback. Looking forward to your next stay with us!

10/10 Excellent

Ryan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 1 night in Dec 2023
Response from Glena on Dec 10, 2023
Hi Ryan!Thank you for your perfect 5/5 review! We appreciate your business, and we look forward to welcoming you again in our Hotel.

10/10 Excellent

Travis

Stayed 1 night in Oct 2023
Response from Glena on Nov 26, 2023
Hi Travis, Thank you for your perfect 5/5 review! We appreciate your business, and we look forward to welcoming you again in our Hotel.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Glena on Nov 13, 2023
Thank you for your fantastic 5/5 review! We're delighted to hear that you enjoyed your stay. It was our pleasure to host you and we look forward to welcoming you back for another exemptional experience. Safe travels.

10/10 Excellent

Ayda

Stayed 2 nights in Oct 2023
Response from Glena on Nov 13, 2023
Hi Ayda, Thank you for the 5/5 review! We're delighted to learn that your stray exceeded expectations. Your positive feedback is truly appreciated, and we hope to have the pleasure of hosting you again soon. Safe travels.

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Able to use pool at sister property. Totally unexpected.
Stayed 2 nights in Sep 2023
Response from Glena on Sep 27, 2023
Hi Ryan,We appreciate you taking time to leave us review. Thank you for your 5/5 star and we look forward in welcoming you back to our property.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, amenities
Very nice property, friendly staff
Stayed 7 nights in Sep 2023
Response from Glena on Nov 13, 2023
Hi John, We're thrilled top received your glowing 5/5 review! It's wonderful to hear that you had a fantastic experience during your stay. Our team works hard to ensure our guest have a wonderful time and we're delighted it reflected in your visit. Thank you for choosing us, and we can't wait it welcome you back in the future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Busted window.
Stayed 2 nights in Sep 2023
Response from Glena on Sep 13, 2023
Hi Thank you for your perfect 10/10 review! We appreciate your business, and we look forward to welcoming you again in our Hotel.

10/10 Excellent

ABDUL

Liked: Cleanliness
Morning
Stayed 2 nights in Sep 2023
Response from Glena on Sep 13, 2023
Hi Abdul Thank you for your perfect 5/5 review! We appreciate your business, and we look forward to welcoming you again in our Hotel.

10/10 Excellent

Aranveer

Liked: Property conditions & facilities
Stayed 1 night in Aug 2023
Response from Glena on Sep 13, 2023
Hi Aranveer, Thank you for your perfect 5/5 review! We appreciate your business, and we look forward to welcoming you again in our Hotel.

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome! Modern contemporary property! Highly recommend! Breakfast was not the best.
Stayed 1 night in Aug 2023
Response from Glena on Aug 13, 2023
Dear Deborah,We sincerely appreciate your feedback regarding our breakfast offerings. We acknowledge that we fell short of meeting your expectations in this regard. Your review has highlighted the areas where we can make improvements, and we are grateful for your valuable input.Please be assured that we are actively working on adding more variety to our breakfast options. We value your feedback as it helps us identify areas where we can enhance the overall guest experience. Your review is instrumental in shaping our future improvements.Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back in the future and provide you with an enhanced breakfast experience.Sincerely,GLENA GRAFIA

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Big, clean and comfortable room. Great amenities near by. Wonderful stay/
Stayed 1 night in Aug 2023
Response from Glena on Aug 13, 2023
Dear Diana,On behalf of the entire hotel team, I want to thank you for sharing about your recent experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with everyone as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,GLENA GRAFIA

10/10 Excellent

Gaspar Gabor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2023
Response from Glena on Jul 27, 2023
Hi Thank you for your perfect 5/5 review! We appreciate your business, and we look forward to welcoming you again in our Hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good. Room was very comfortable Breakfast options available. Gym was functional
Stayed 1 night in Jul 2023
Response from Glena on Jul 11, 2023
HI Guest,Thank you so much for taking time in leaving us a 10/10 review. We appreciate you business, and hope to see you soon.

10/10 Excellent

Caren

Stayed 2 nights in Jul 2023
Response from Glena on Aug 1, 2023
Hi Caren,Thank you for your 5 star review. We appreciate your business and we look forward in welcoming you again.