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Reviews of Clarion Hotel & Conference Centre

2.5 out of 5
Clarion Hotel & Conference Centre
2100 Premier Way, Sherwood Park, AB

Reviews

7.2

Good

Rating 10 - Excellent. 183 out of 696 reviews" "
Rating 8 - Good. 212 out of 696 reviews" "
Rating 6 - Okay. 155 out of 696 reviews" "
Rating 4 - Poor. 104 out of 696 reviews" "
Rating 2 - Terrible. 42 out of 696 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from JG on May 21, 2024
Thank you for staying with us. We appreciate your feedback.

4/10 Poor

Ian

Business traveller
Disliked: Amenities, property conditions & facilities
Wifi is garbage, nowhere to eat. Advertised with an attached restaurant, it only opens at breakfast.
Stayed 3 nights in May 2024
Response from JG on May 21, 2024
Hello Ian,Thank you for choosing to stay with us at the Clarion Hotel & Conference Centre.Our restaurant is open for complimentary breakfast. We will double-check with Expedia about the hotel information. Thank you for bringing this to our attention.Rest assured, we are committed to making the necessary improvements to ensure a better experience for our guests.We hope to welcome you back in the future and provide you with the exceptional stay you deserve.Thank you again for sharing your concerns with us.Best regards,Clarion Hotel - Front Desk Team

2/10 Terrible

Christy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was dirty and the room did not have hot water in the shower and the taps were nearly falling off. There was no attempt to rectify the situation by the staff, “it will be fine, just run the water for longer and it will get hot eventually.” But that did not work. Will NEVER stay there again
Stayed 1 night in May 2024

2/10 Terrible

Fertil

Disliked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Michael

Travelled with partner
Friendly staff, clean rooms , comfy beds
Stayed 3 nights in Apr 2024

10/10 Excellent

Margaret, St Paul

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
I didn’t like that the small fridge in the room had a freezer that was impossible to open because it was so full of ice
Stayed 2 nights in Apr 2024

6/10 Okay

Jennifer

Travelled with family
Property was ok but getting older. Room did not have a microwave which I had hoped. Staff at front desk were excellent.
Stayed 2 nights in Apr 2024

8/10 Good

Rowland

Business traveller
Liked: Cleanliness, staff & service
Limited restaurants within walking distance.
Stayed 1 night in Apr 2024

10/10 Excellent

Yadwinder

Liked: Cleanliness, staff & service, property conditions & facilities
Safe
Stayed 1 night in Mar 2024

10/10 Excellent

Dalbir

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was best class
Stayed 3 nights in Apr 2024

4/10 Poor

Tamara

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from JG on Apr 24, 2024
Thank you for staying with us. We appreciate your feedback.

8/10 Good

Natalie

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Not a terrible hotel. It’s dated but clean. The elevator is a little rough but so far dependable. Staff is friendly.
Stayed 1 night in Apr 2024
Response from JG on Apr 24, 2024
Hello Natalie, Thank you for staying with us. Thank you as well for taking the time to provide us with your valuable feedback regarding your recent stay at the Clarion Hotel & Conference Centre.We home to accommodate you again soon.Best, Clarion Hotel

8/10 Good

jolyn

Travelled with family and small children
Nice
Stayed 1 night in Apr 2024
Response from JG on Apr 24, 2024
Hello Jolyn, Thank you for staying with us. We appreciate your feedback.

8/10 Good

Glenda

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Connected to facility we needed to be at
Stayed 1 night in Apr 2024
Response from JG on Apr 24, 2024
Hello Glenda, Thank you for staying with us. We appreciate your feedback.We hope to accommodate you again soon. Best,Clarion Hotel

6/10 Okay

Natasha

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Overall good but just didn't have a good explanation
Stayed 1 night in Apr 2024
Response from JG on Apr 24, 2024
Hello Natasha,Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Amber

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good stay
Stayed 1 night in Apr 2024
Response from JG on Apr 24, 2024
Hello Amber,Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Gerry

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love staying here with our 4 grandchildren. Great place, very quiet. Staff are fantastic
Stayed 1 night in Apr 2024
Response from JG on Apr 24, 2024
Hello Gerry,We love having your family here at Clarion Hotel & Conference Centre. Looking forward to accommodating you again soon.Best, Clarion Hotel

4/10 Poor

Michelle

Disliked: Property conditions & facilities
Stayed 3 nights in Apr 2024
Response from JG on Apr 24, 2024
Thank you for staying with us.

8/10 Good

Robin

Stayed 1 night in Apr 2024

8/10 Good

Brett

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The kids and ourselves Enjoyed our quick stay. We had booked outside of the studios blocked rooms, as we didn't notice it prior to needing to have it booked, so we went through Expedia. The price was awesome for what we experienced. Everything was clean, and awesome staff. We also had some time to enjoy the pool. Though I do wish it had a hot tub as well all 4 of us enjoyed the pool. The only thing we noticed is that a number of the fixtures were rusting or greatly pitted. Like the cart in the pool, and the towl and light fixtures in our bathroom especially could use some replacement. And could use a clock in the pool area or even a large faced one on the back wall of the Fitness Center to avoid issues with the moisture. Would definitely stay again.
Stayed 1 night in Apr 2024
Response from JG on Apr 24, 2024
Hello Brett,Thank you for taking the time to provide us with your valuable feedback regarding your recent stay at the Clarion Hotel & Conference Centre.We want to thank you as well for the kind words towards our staff.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We look forward to the opportunity of hosting you again in the future and providing you with an even more enjoyable stay.Sincerely,Front Desk TeamClarion Hotel & Conference Centre

6/10 Okay

Rachelle

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from JG on Apr 24, 2024
Thank you for staying with us.

6/10 Okay

Tyy

Travelled with group
Liked: Staff & service
Disliked: Amenities
No hot tub
Stayed 1 night in Apr 2024
Response from JG on Apr 24, 2024
Thank you for staying with us.

8/10 Good

Jade

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Was a great hotel. Good breakfast. But very dark. I don't feel it. There's enough lights. That's all, but it's very, very nice. Staff was great
Stayed 2 nights in Apr 2024
Response from JG on Apr 24, 2024
Hello Jade, thank you for staying with us. We appreciate your feedback.

4/10 Poor

Mohammad

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
When the elevator make a weird noises & has a warning saying that if the elevator get stuck due to child jumping. The guess will be liable to pay for cost to open a stuck elevator. You know you are in the wrong place/hotel specially when you are claustrophobic. Now you are double stresses and hope the elevator work fine ever time you enter in it. Wash room flush was not working. Although stuff was friendly and apologetic. Not to mention that my kids felt like they went into a hunted house due to the light them of the building. Breakfast options were ok. Could have been better. Other then that all was good. Going to try to avoid this one unless no choice
Response from JG on Apr 4, 2024
Hello Mohammad, thank you for staying with us. We'll pass your concern to our maintenance team. We appreciate your feedback.

8/10 Good

Brooklyn

Stayed 1 night in Mar 2024
Response from JG on Apr 24, 2024
Thank you for staying with us.

4/10 Poor

Bruce

Stayed 2 nights in Mar 2024
Response from JG on Apr 24, 2024
Thank you for staying with us.

8/10 Good

Kim

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
the parking area and side walks were snow covered with a lot of snow from a snow fall three days prier . Not enough plug in to plug in cars as the temperature was -30
Stayed 1 night in Mar 2024
Response from JG on Apr 4, 2024
Hello Kim, thank you for staying with us. We'll pass your concern to our maintenance team. We appreciate your feedback.

6/10 Okay

manpreet

Stayed 1 night in Mar 2024
Response from JG on Apr 24, 2024
Thank you for staying with us.

6/10 Okay

Lisa

Travelled with partner
Disliked: Amenities, property conditions & facilities
Didn’t look like the photos on internet, too dark and no bistro bar restaurant. Very stuffy in the room, no window to open.
Stayed 3 nights in Mar 2024
Response from JG on Apr 4, 2024
Hello Lisa, thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Katlyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from JG on Mar 21, 2024
Hello Katlyn, thank you for staying with us!

2/10 Terrible

Briar

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from JG on Mar 13, 2024
Thank you for staying with us.

10/10 Excellent

Donald

Business traveller
Liked: Cleanliness, staff & service, amenities
Comfortable bed. Shower was only luke warm
Stayed 1 night in Mar 2024
Response from JG on Mar 11, 2024
Hi Donald, thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Staff amazing.
Stayed 1 night in Mar 2024
Response from JG on Mar 11, 2024
Hi Susan, thank you for staying with us. We appreciate your feedback. Thank you also for the kind words towards our staff.

8/10 Good

Al

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Great value..
Stayed 2 nights in Mar 2024
Response from JG on Mar 11, 2024
Hello AI, thank you for staying with us. We appreciate your feedback. We hope to accommodate you again soon!

8/10 Good

Daniel

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
Our visit was pleasant, rooms were clean
Stayed 2 nights in Mar 2024
Response from JG on Mar 11, 2024
Hello Daniel, thank you for staying with us. We appreciate your feedback. We hope to accommodate you again soon!

10/10 Excellent

Rita de Cassia Alves

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property and awesome staff.
Stayed 2 nights in Mar 2024
Response from JG on Mar 11, 2024
Hello Rita, thank you for staying with us. We appreciate your feedback. Thank you also for the kind words towards our staff. We hope to accommodate you again soon!

8/10 Good

juanita

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were friendly and courteous. Room was clean and spacious. I would stay there again.
Stayed 1 night in Feb 2024
Response from JG on Feb 28, 2024
Hello Juanita, Thank you for taking the time to provide us with your valuable feedback regarding your recent stay at the Clarion Hotel & Conference Centre. Thank you also for the kind words.We can't wait to have you back again soon!Best Regards, Clarion Hotel & Conference Centre

10/10 Excellent

Alana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that it was quiet staff for amazing to deal with and very friendly. My only complaint is that my bedding had a few minor stains
Stayed 1 night in Feb 2024
Response from JG on Feb 28, 2024
Hello Alana,Thank you for taking the time to provide us with your valuable feedback regarding your recent stay at the Clarion Hotel & Conference Centre. Also, thank you for the kind words towards our staff. I'll make sure to share them with our team as it will surely put a smile on their facesWe can't wait to have you back again soon!Best Regards, Clarion Hotel & Conference Centre

10/10 Excellent

Jill

Stayed 1 night in Feb 2024
Response from JG on Mar 21, 2024
Hello Jill, thank you for staying with us!

10/10 Excellent

Katie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely friendly, professional and great to deal with!!
Stayed 1 night in Jan 2024
Response from JG on Feb 28, 2024
Hello Katie,Thank you for taking the time to provide us with your valuable feedback regarding your recent stay at the Clarion Hotel & Conference Centre. Also, thank you for the kind words towards our staff. I'll make sure to share them with our team as it will surely put a smile on their faces.We can't wait to have you back again soon!Best Regards, Clarion Hotel & Conference Centre

10/10 Excellent

Gabor

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is great value for the price. The location is very convenient, only minutes from Costco and other shopping amenities. Finding a suitable parking space is quick and easy. The staff are nice and helpful. And last but not least, the beds are really comfortable.
Stayed 4 nights in Feb 2024
Response from JG on Feb 28, 2024
Hello Gabor,We sincerely appreciate you taking the time to share your valuable feedback on your recent stay at the Clarion Hotel & Conference Centre.Your kind words about our staff are truly appreciated. I'll be sure to share them with our team, as it will undoubtedly bring smiles to their faces.We eagerly look forward to welcoming you back soon!Best Regards,Clarion Hotel & Conference Centre

6/10 Okay

Steve

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from JG on Feb 28, 2024
Thank you for staying with us!

8/10 Good

Terisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet. The staff were helpful and kind.
Stayed 2 nights in Feb 2024
Response from JG on Feb 12, 2024
Dear Terisa,Thank you for taking the time to provide us with your valuable feedback regarding your recent stay at the Clarion Hotel & Conference Centre. We want to thank you as well for the kind words towards our staff. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We look forward to the opportunity of hosting you again in the future and providing you with an even more enjoyable stay.Sincerely,Front Desk TeamClarion Hotel & Conference Centre

8/10 Good

Steve

Business traveller
Liked: Cleanliness, staff & service
Stayed 4 nights in Feb 2024
Response from JG on Feb 12, 2024
Thank you for staying with us!

8/10 Good

Arjay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from JG on Feb 12, 2024
Thank you for staying with us!

10/10 Excellent

Hussein

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was not busy at all. Front desk staff were really great and helpful. The hotel has a gym and swimming pool. Breakfast is was included and was really good omelette . French toast . Pancakes and fruits. the kitchen staff were absolutely delightful and very helpful. Laundry area available for guest and coin operated. Overall a really nice experience.
Stayed 2 nights in Feb 2024
Response from JG on Feb 12, 2024
Dear Hussein,Thank you for taking the time to provide us with your valuable feedback regarding your recent stay at the Clarion Hotel & Conference Centre. We want to thank you as well for the kind words towards our staff. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We look forward to the opportunity of hosting you again in the future and providing you with an even more enjoyable stay.Sincerely,Front Desk TeamClarion Hotel & Conference Centre

10/10 Excellent

Gerry

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay with the little kids. Having access to the Millennium place was outstanding. Will definitely return again.
Stayed 1 night in Jan 2024
Response from JG on Jan 30, 2024
Hello Gerry,Thank you for your thoughtful feedback on your recent stay at Clarion Hotel & Conference Centre.Thank you also for the kinds words, we appreciate it.We hope to see you and the family again soon!Sincerely,Front Desk TeamClarion Hotel & Conference Centre

6/10 Okay

Lindsey, Consort

Liked: Cleanliness, staff & service, property conditions & facilities
It was quiet
Stayed 1 night in Jan 2024
Response from JG on Jan 30, 2024
Dear Lindsey,Thank you for your thoughtful feedback on your recent stay at Clarion Hotel & Conference Centre.We look forward to the opportunity of hosting you again in the future and providing you with an even more enjoyable stay.Sincerely,Front Desk TeamClarion Hotel & Conference Centre

10/10 Excellent

Carrie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from JG on Jan 23, 2024
Thank you for staying with us! We appreciate your feedback.

8/10 Good

Janine

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Great value! Excellent service and breakfast
Great value for the hotel. It's under Reno's so part of it has a zombie vibe to it. Breakfast was great, price was good and the beds were comfy. The room was clean, and the service was great! Water pressure and shower were good. Can't wait to see it after the Reno's. Has great potential.
Stayed 2 nights in Jan 2024
Response from JG on Jan 23, 2024
Hello Janine,Thank you for your thoughtful feedback on your recent stay at Clarion Hotel & Conference Centre.Thank you also for the kinds words, we appreciate it.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We look forward to the opportunity of hosting you again in the future and providing you with an even more enjoyable stay.Sincerely,Front Desk TeamClarion Hotel & Conference Centre