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Reviews of Wyndham Edmonton Hotel and Conference Centre

3.5 out of 5
Wyndham Edmonton Hotel and Conference Centre
4440 Gateway Blvd, Edmonton, AB

Reviews

7.4

Good

Rating 10 - Excellent. 332 out of 1007 reviews" "
Rating 8 - Good. 284 out of 1007 reviews" "
Rating 6 - Okay. 161 out of 1007 reviews" "
Rating 4 - Poor. 126 out of 1007 reviews" "
Rating 2 - Terrible. 104 out of 1007 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jenny L on Apr 28, 2024
Dear Matthew, Thank you for taking time to share your recent stay with us. We are delighted to see that you enjoyed your stay and we certainly looking forward to seeing you again.

4/10 Poor

Jason, Chauvin

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Starting at the front desk, the ladies were amazing. Very friendly and helpful. Get into room, one leg on bed is broken, parts sitting there. To keep tv on, have to have lights on. No relax in bed then turn off tv to fall asleep. Towel rack almost falling off wall. Outlets for charging phone in lamps worn out, has to pull out couch to plug into wall. Hot tub not hot, jets were non functional. Walking from change room to pool area extremely slippery.
Stayed 1 night in Apr 2024
Response from Therese DC on Apr 27, 2024
Dear Jason, Thank you for taking the time to tell us about your experience at Wyndham Edmonton Hotel andConference Centre. I am sorry that your experience did not meet your expectations; please allow me toexpress my sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the concerns, you mentioned and prevent any future occurrences. We continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns; our hotel is undergoing renovations, and it is our hope that you will give us the opportunity to better serve you in the future.

6/10 Okay

Chad

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Therese DC on Apr 27, 2024
Dear Chad, Thank you for taking the time to tell us about your experience at Wyndham Edmonton Hotel andConference Centre. I am sorry that your experience did not meet your expectations; please allow me toexpress my sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the concerns and prevent any future occurrences. We continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, our hotel is undergoing renovations and it isour hope that you will give us the opportunity to better serve you in the future.

6/10 Okay

Katie

Travelled with partner
Liked: Cleanliness, staff & service
I didn't like that I booked a room, then found they were renovating afterwards. In addition the pool had dirty tiling at the bottom. It was weird because the water appeared clean. But then there was a tiny sign at the far end of the pool room warning that pool was not fit to be in and staff did not notify us. I also didn't like they charged a $250 refundable deposit right away instead of just holding the credit card number.
Stayed 1 night in Apr 2024
Response from Jen L on Apr 26, 2024
Dear Katie, I'm sorry to see that your experience did not meet your expectations from booking your room that our Fine prints regarding our renovation is on the bottom of the reservation page prior to booking your room. I also agree with you and guarantee you that pool is clean as our maintenance team regularly check it, otherwise if it's dirty we cannot open it for public and it's against AHS rules and regulations. Lastly, the amount is not an actual charge, we only pre-authorized your card at check in. Once again, thank you for staying with us.

2/10 Terrible

stephanie

Disliked: Staff & service
Lack of communication about property renovations after the room was paid for online and no help to try find us a different place to stay as we left to stay another night at a different hotel early in the am due to noise.
Stayed 1 night in Apr 2024
Response from Jen L on Apr 28, 2024
Dear Stephanie, Thank you for taking time to share your feedback with your recent stay. I'm sorry to see that we did not meet all your expectations and how you felt about the service you received from our team. Your feedback brings to my attention, and it was reported to me that you decided to check out and asked one of our team to find you a hotel room and that's what she did. Apparently, the other hotel next to us do not have an early check in available at that time. And as we investigated further, the time your reservation was created, the site already has the renovation notice under the fine prints and you will see that during the time of making a reservation and there's another notice of the renovation on guest confirmation emails. Once again, thank you for staying with us.

4/10 Poor

Lindy

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There was a note when we reserved that there are renovations. So the 9am drilling was a little disconcerting but not a surprise and we just wanted to get out of there. We did not think the property would allow it to be insafe but you could taste the silica in the air and in the room. There was no plastic preventing the construction dust from getting into the guest room area by the elevatirs and diors to the hallway wre left open. We did not stay for the free breakfast just eanted to get out of there. Vedy disappointing that they would still charge a full rate and have food out. The stafg are being out at risk as well. We have a booking at another Wydham i am worrried abour now if guest safety is not a priority..
Stayed 1 night in Apr 2024
Response from Jenny L on Apr 23, 2024
Dear Lindy, Thank you for taking the time to tell us about your experience at Wyndham Edmonton Hotel and Conference Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. You have a great point, and we agree with your feedback. Please rest assured that we are taking the appropriate measures to address the concerns to our head Department and prevent any future occurrences. We continuously strive to meet your needs and expectations. Once the renovation is completed, it is our hope that you will give us the opportunity to better serve you in the future.

8/10 Good

Theia

Liked: Cleanliness, staff & service, property conditions & facilities
Would definitely stay again. We got the king jacuzzi suite, it was huge and so comfortable.
Stayed 2 nights in Apr 2024
Response from Jenny L on Apr 23, 2024
Dear Theia, Thank you for taking the time to share us about your experience at Wyndham Edmonton Hotel and Conference Centre. It is always a pleasure to receive a good rating. Here at Wyndham Edmonton Hotel, we continuously strive to meet your expectations.We certainly look forward to serving you again in the future and gives you more exciting experience our Wyndham Hotel offers especially once the exciting renovation is completed.

10/10 Excellent

Travis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They upgraded our bed size from queen to king for free
Stayed 1 night in Apr 2024
Response from Jenny L on Apr 23, 2024
Dear Travis,Thank you for taking the time to share us about your experience at Wyndham Edmonton Hotel and Conference Centre. It is always a pleasure to receive an excellent rating. I am certain that our entire team will be encouraged by your remarks and ensure the highest level of hospitality is always delivered. Here at Wyndham Hotels and Resorts, we continuously strive to exceed your expectations.Our hotel is in the midst of exciting renovations aimed at creating an even more luxurious and comfortable experience for our guests. We certainly look forward to serving you again in the future.

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
This hotel is currently u der renovation so it's very inconvenient to function here. Elevators aren't functioning properly, the front desk is difficult to find for check in. I'd recommend to wait a few months before planning a stay here.
Stayed 1 night in Apr 2024
Response from Jenny L on Apr 19, 2024
Dear Robert, Thank you for taking the time to tell us about your experience at Wyndham Edmonton Hotel and Conference Centre. I am sorry that your experience did not meet your expectations specially that we are under renovation; please allow me to express my sincerest apologies.Please rest assured that we are taking the appropriate measures to address the concerns and prevent any future occurrences. We continuously strive to meet your needs and expectations. Once the renovations is completed, it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excellent

Tadeusz, Beaumont

Stayed 1 night in Apr 2024
Response from Jenny L on Apr 26, 2024
Dear Tadeusz, Thank you for sharing your experience from your recent stay with us. We are delighted to see that you enjoyed your stay. We certainly looking forward to having you back again.

4/10 Poor

Kolby

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Was not made aware of the renovations going on on the property until a few days prior to the arrival. A bit of an inconvenience and would have chose to stay else for as there was no discount for inconvenience.
Stayed 2 nights in Apr 2024
Response from Jenny L on Apr 23, 2024
Dear Kolby, Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations due to the renovations. Please rest assured that we are taking the appropriate measures to address the concerns and prevent any future occurrences. We aim to continuously strive to meet your needs and expectations and that is our main goal for the renovations and once it's completed it is our hope that you will give us the opportunity to better serve you in the future.

6/10 Okay

Eiko

Business traveller
Liked: Cleanliness
Hotel is under construction, not a big deal except nothing written about it on Expedia and we had to park far from an entrance at night with poor lighting. Also the room air vent blew in horrible paint fumes that made my eyes water. Room was clean and front desk staff kind.
Stayed 1 night in Apr 2024
Response from Jenny L on Apr 20, 2024
Dear Eiko, Thank you for taking the time to tell us about your experience. I am sorry that your overall experience did not meet your expectations particularly with the ongoing renovations, we also make sure that the notice we posted online is visible prior to booking the room and the notice is also sent to guest's confirmation letter. We continuously strive to meet your needs and expectation and it is our hope that you will give us the opportunity to better serve you in the future once the renovation is completed.

8/10 Good

Carrie

Liked: Cleanliness, staff & service
Under construction
Stayed 2 nights in Apr 2024
Response from Therese DC on Apr 15, 2024
Dear Carrie, Thank you for taking the time to share us about your experience at Wyndham Edmonton Hotel andConference Centre. It is always a pleasure to receive a good rating.We appreciate the time you took to share your concerns and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 Good

Rich

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
The renovations are necessary and will be nice when they are done. It is just inconvenient right now
Stayed 1 night in Apr 2024
Response from Jenny L on Apr 19, 2024
Thank you for taking the time to tell us about your experience at Wyndham Edmonton Hotel and Conference Centre. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies for the inconvenience that cause you. We continuously strive to meet your needs and expectations. Once the renovations are completed, it is our hope that you will give us the opportunity to better serve you in the future.

8/10 Good

David

Liked: Property conditions & facilities
Nice place, construction ongoing causes some inconvenience, nice stay though.
Stayed 1 night in Apr 2024
Response from Therese DC on Apr 15, 2024
Dear David, Thank you for taking the time to share us about your experience at Wyndham Edmonton Hotel andConference Centre. It is always a pleasure to receive a good rating.We appreciate the time you took to share your concerns and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excellent

Cathy

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Under construction, need better rates while doing so. I so love this place otherwise
Stayed 1 night in Apr 2024
Response from Jenny L on Apr 11, 2024
Dear Cathy, Thank you for taking the time to share us about your experience at Wyndham Edmonton Hotel and Conference Centre. It is always a pleasure to receive a good rating. Here at Wyndham Edmonton Hotel, we continuously strive to meet your expectations. We certainly look forward to serving you again in the future and gives you more exciting experience our Wyndham Hotel offers especially once the exciting renovation is completed.

4/10 Poor

Jar

Stayed 1 night in Apr 2024
Response from Jenny L on Apr 28, 2024
Dear Jar, Thank you for taking time to share your experience with your recent stay. I'm sorry to see that we did not meet your expectations. Once the renovation is complete, we hope that you give us the opportunity to serve you better.

8/10 Good

Holly

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
If you want to stay in a hotel complete with the most stacked gym you could, this is the place for you. Convenient location for going to concert at the midway. It’s a little odd because it’s hard to look the address up to uber there and also unfortunately when we were there the place was under construction and that was not indicated when the booking was made. It wasn’t a huge inconvenience but the pool was unfortunately not open the night we were there. I’m just saying it would have been good to know.
Stayed 1 night in Apr 2024
Response from Therese DC on Apr 8, 2024
Dear Holly, Thank you for taking the time to share us about your experience at Wyndham Edmonton Hotel andConference Centre. It is always a pleasure to receive an excellent rating.Your feedback is very important to us. Please rest assured that we are taking the appropriate measuresto address the concerns and prevent any future occurrences. We continuously strive to meet your needs and expectations.We certainly look forward to serving you again in the future.

10/10 Excellent

LORENA

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great stay. Hotel is under renovations so that’s the only downside
Stayed 1 night in Mar 2024
Response from Sweetelyn G- Front Office Supervisor on Apr 2, 2024
Dear Lorena,Thank you for taking the time to share us about your experience at Wyndham Edmonton Hotel and Conference Centre. It is always a pleasure to receive an excellent rating.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wyndham Hotels and Resorts, we continuously strive to exceed your expectations.We certainly look forward to serving you again in the future.Our hotel is in the midst of exciting renovations aimed at creating an even more luxurious and comfortable experience for our guests.Once again, thank you for staying with us and we hope to serve you again.Sincerely,Sweetelyn

8/10 Good

Bruce

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2024
Response from Therese DC on Apr 8, 2024
Dear Bruce, Thank you for taking the time to share us about your experience at Wyndham Edmonton Hotel andConference Centre. It is always a pleasure to receive an excellent rating.I will share your feedback with our team, who I am certain will be encouraged by your remarks. We continuously strive to exceed your expectations.We certainly look forward to serving you again in the future.

8/10 Good

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property info did not state it was under construction so the first impression was not good. The toilet broke in the middle if the night and was leaking. The room however was very spacious and nice. It was a big surprise, we got the jacuzzi suite and the tub was amazing. Ended up being a good stay, would have been 5 star if i had known about the construction when i booked it.
Stayed 1 night in Mar 2024
Response from Therese DC on Apr 8, 2024
Dear Jennifer, Thank you for taking the time to share us about your experience at Wyndham Edmonton Hotel andConference Centre. It is always a pleasure to receive an excellent rating.Your feedback is very important to us. Please rest assured that we are taking the appropriate measuresto address the concerns with the toilet and prevent any future occurrences. We continuously strive to meet your needs and expectations.We certainly look forward to serving you again in the future.

10/10 Excellent

Michelle

Comfortable beds
Stayed 1 night in Mar 2024
Response from Therese DC on Apr 8, 2024
Dear Michelle,Thank you for taking the time to share us about your experience at Wyndham Edmonton Hotel andConference Centre. It is always a pleasure to receive an excellent rating.I will share your comments with our team, who I am certain will be encouraged by your remarks. We continuously strive to exceed your expectations.We certainly look forward to serving you again in the future.

10/10 Excellent

Lorne W

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room
Stayed 1 night in Mar 2024
Response from Therese DC on Apr 8, 2024
Dear Lorne, Thank you for taking the time to share us about your experience at Wyndham Edmonton Hotel andConference Centre. It is always a pleasure to receive an excellent rating.I will share your comments with our team, who I am certain will be encouraged by your remarks. We continuously strive to exceed your expectations.We certainly look forward to serving you again in the future.

10/10 Excellent

Andrea

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Reno’s are difficult to navigate around
Stayed 1 night in Mar 2024
Response from Sweetelyn G- Front Office Supervisor on Apr 2, 2024
Dear Andrea,Thank you for taking the time to share us about your experience at Wyndham Edmonton Hotel and Conference Centre. It is always a pleasure to receive a good rating.Here at Wyndham Edmonton Hotel, we continuously strive to meet your expectations. We appreciate the time you took to share your concerns. Our hotel is in the midst of exciting renovations, and it is our hope to serve you again in the near future.Once again, thank you for staying with us.Sincerely,Sweetelyn

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jenny L on Mar 26, 2024
Dear Nathan, Thank you for taking the time to share us about your experience at Wyndham Edmonton Hotel and Conference Centre. It is always a pleasure to receive an excellent rating. I am certain that our team will be encouraged by your remarks. Here at Wyndham Hotels and Resorts, we continuously strive to exceed your expectations.We certainly look forward to serving you again in the future.Our hotel is in the midst of exciting renovations aimed at creating an even more luxurious and comfortable experience for our guests.

8/10 Good

Damara

Business traveller
Liked: Cleanliness, staff & service, amenities
I didn't like that there was no room service
Stayed 3 nights in Mar 2024
Response from Jenny L on Mar 19, 2024
Dear Damara, Dear Anonymous, Thank you for taking the time to tell us about your experience from your recent stay. We felt short and I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the concerns. Our hotel is in the midst of exciting undergoing renovations, and it is our hope that you will give us the opportunity to better serve you in the future.

2/10 Terrible

Frank

Travelled with family
It is under construction. No signs outside saying construction or directions where to go. Desk told us the only way in with my handicapped mom. Board and crap all over entrance. Then took 30 min to find our room because of the construction. The pub is under construction and closed. The restaurant only had four items on the menu. THE BURGER WAS THE BEST ONE I EVER ARE THOUGH. THE STAFF IN THERE WAS EXCELLENT
Stayed 2 nights in Mar 2024
Response from Jenny L on Mar 19, 2024
Dear Frank, Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations. Your feedback is very important to us. We continuously strive to meet your needs and expectations. Please rest assured that we are taking the appropriate measures to address the concerns, it is our hope that you will give us the opportunity to better serve you in the future once renovation is completed. Once again thank you for staying with us.

8/10 Good

Jaymen

Travelled with group
Liked: Cleanliness, staff & service, amenities
The updates will be nice when completed. But for now it is difficult to navigate and large portions of the hotel are not completed. Location is good but the parking is rough with a difficult to access side main entry door. Once it is done I would stay there again but not while under construction.
Stayed 1 night in Mar 2024
Response from Jenny L on Mar 19, 2024
Dear Jaymen, Thank you for taking the time to share us about your experience at Wyndham Edmonton Hotel and Conference Centre. It is always a pleasure to receive a good rating. Here at Wyndham Edmonton Hotel, we continuously strive to meet your expectations. Our hotel is in the midst of exciting renovations, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excellent

Kerry

Travelled with family, Business traveller, Travelled with partner
Liked: Staff & service
The property is under renovation
Stayed 1 night in Mar 2024
Response from Jenny L on Mar 19, 2024
Dear Kerry, Thank you for taking the time to share us about your experience at Wyndham Edmonton Hotel and Conference Centre. It is always a pleasure to receive a good rating. Here at Wyndham Edmonton Hotel, we continuously strive to meet your expectations.We certainly look forward to serving you again in the future and gives you more exciting experience our Wyndham Hotel offers especially once the exciting renovation is completed.

4/10 Poor

Dan

Travelled with partner
Disliked: Property conditions & facilities
Construction in the lobby, so it took a while to even find the front desk. Elevators didn’t go to every floor due to construction, so you had to take the service elevator to the pool/gym. The service elevator was being used by guests and housekeeping, so it took a while. Rooms were dated. Pictures made them look a little nicer than reality. The bathroom was kind of gross. The jacuzzi tub looked old and dirty. The tile in the shower had a lot of soapscum. The wallpaper was peeling. There was mould around the top of the shower. The tub faucet leaked. The gym was expansive, but dingy and dirty. Equipment wasn’t organized/strewn about, and most of it is 20 years old. There were limited cleaning wipes, soda cans laying around, and more than half the lights were burnt out. The pool looked okay; I think the sauna was closed, and the hot tub was out of service. The squash courts looked dirty and closed. The breakfast was free… I think. It was pretty good. The bed was comfortable. The water pressure was decent. The free underground parking was nice. Maybe it’ll improve a lot once the renos are done… In its current state, it’s not competitive for the area.
Stayed 2 nights in Mar 2024
Response from Jenny L on Mar 19, 2024
Dear Dan, Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations. Your feedback is very important to us. We continuously strive to meet your needs and expectations. Please rest assured that we are taking the appropriate measures to address the concerns about the hotel amenities and prevent any future occurrences. Once renovations are completed, it is our hope that you will give us the opportunity to better serve you in the future.Once again thank you for staying with us.

2/10 Terrible

Troy

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was an ACTIVE construction site. It WAS NOT advertised on my Expedia App. This was a total shock when we arrived at 10:30 PM. This was a complete disappointment.
Stayed 3 nights in Mar 2024
Response from Sweetelyn G-Front Office Supervisor on Mar 14, 2024
Dear Troy,Thank you for staying and sharing your experience at our Wyndham Edmonton Hotel and Conference Centre.We are committed to providing you with the best overall experience. On behalf of the entire Wyndham team, I'm truly sorry about the issues you've encountered. I will share your feedback to our management team.We appreciate the time you took to share your concerns, and we'll do our best to make your stay better in the future.Once again, thank you for staying with us.Sincerely,Sweetelyn

6/10 Okay

Marylynn

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities
This property is under construction so maybe once it’s done, everything will be better but we apparently were given a newly renovated room but it still felt dirty. There were stains on the bathroom wall, the drain in the shower didn’t work, one bed had a bed skirt and the other didn’t… etc. The staff were amazing!! So friendly and accommodating so that made up for the uncertainty of the room.
Stayed 2 nights in Mar 2024
Response from Therese DC on Mar 11, 2024
Dear Marylynn, Dear Shauna, Thank you for taking the time to tell us about your experience at Wyndham Edmonton Hotel andConference Centre. I am sorry that your experience did not meet your expectations; please allow me toexpress my sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the concerns you've bought to our attention regarding the room and prevent any future occurrences. We continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns; our hotel is undergoing renovations, and it is our hope that you will give us the opportunity to better serve you in the future.

4/10 Poor

Shauna

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is old, the front desk is not friendly. It’s ridiculous to put a $250 deposit on every room and also to pay $180 for those rooms. Hot tub not working. Gym is very different and not clean. Would not recommend
Stayed 1 night in Mar 2024
Response from Therese DC on Mar 11, 2024
Dear Shauna, Thank you for taking the time to tell us about your experience at Wyndham Edmonton Hotel andConference Centre. I am sorry that your experience did not meet your expectations; please allow me toexpress my sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the concerns you've bought to our attention and prevent any future occurrences. We continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns; our hotel is undergoing renovations, and it is our hope that you will give us the opportunity to better serve you in the future.

2/10 Terrible

Joshua

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Old and rundown. Carpets were coming up, poor signage for parking, clunky elevator. Three state would be a stretch for my overall experience.
Stayed 1 night in Mar 2024
Response from Sweetelyn G- Front Office Supervisor on Mar 7, 2024
Dear Joshua,Thank you for taking the time to tell us about your experience at Wyndham Edmonton Hotel and Conference Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the concerns and prevent any future occurrences. We continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns; our hotel is undergoing renovations, and it is our hope that you will give us the opportunity to better serve you in the future. Once again, thank you for staying with us.Sincerely,Sweetelyn

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoy staying here
Stayed 1 night in Feb 2024
Response from Sweetelyn G-Front Office Supervisor on Mar 7, 2024
Dear John,Thank you for taking the time to tell us about your experience at Wyndham Edmonton Hotel and Conference Centre. It is always a pleasure to receive a good rating of 5/5.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wyndham Edmonton Hotel, we continuously strive to exceed your expectations.Once again, thank you for staying with us and we hope to serve you again soon.Sincerely,Sweetelyn

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities
Nfg
Stayed 1 night in Feb 2024
Response from Jen L on Mar 1, 2024
Dear John, We appreciate your time sharing your review. I'm sorry that we didn't meet your expectations. We are under renovations, and we hope to serve you better in the future once it's completed.

8/10 Good

Shelley

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Awesome bedding and a nice sized room.
Stayed 1 night in Feb 2024
Response from Jennifer L on Feb 26, 2024
Dear Shelley, Thank you for taking the time to share us about your experience at Wyndham Edmonton Hotel and Conference Centre. It is always a pleasure to receive a good rating. We are happy to see that you like the beddings and size of the room. Here at Wyndham Edmonton Hotel, we continuously strive to meet your expectations.We certainly look forward to serving you again in the future and gives you more exciting experience our Wyndham Hotel offers especially once the exciting renovation is completed.

10/10 Excellent

Tina

Stayed 1 night in Feb 2024
Response from Jenny L on Mar 26, 2024
Dear Tina, Thank you taking time to share your excellent rating regarding your recent stay with us. We are excited to see you again when your plan brings you to the city.

8/10 Good

Ronald

Travelled with family
Liked: Staff & service, property conditions & facilities
The hotel was undergoing renovations so there were a number of issues. The carpets in the hallways need to be replaced, the one elevator was out of order, and there was no room service available.
Stayed 2 nights in Feb 2024
Response from Jennifer L on Feb 26, 2024
Dear Ronald, Thank you for taking the time to share us about your experience at Wyndham Edmonton Hotel and Conference Centre. It is always a pleasure to receive a good rating even though our there was no room service yet at the moment. Just letting you know that we are currently working on the carpets in the hallway. Here at Wyndham Edmonton Hotel, we continuously strive to meet your expectations.We certainly look forward to serving you again in the future and gives you more exciting experience our Wyndham Hotel offers especially once the exciting renovation is completed.

8/10 Good

Kristine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to major roads. Good parking and friendly
Stayed 3 nights in Feb 2024
Response from Therese DC on Feb 17, 2024
Dear Kristine, Thank you for taking the time to share us about your experience at Wyndham Edmonton Hotel andConference Centre. It is always a pleasure to receive an excellent rating.I will share your comments with our team, who I am certain will be encouraged by your remarks. Hereat Wyndham Hotels and Resorts, we continuously strive to exceed your expectations.We certainly look forward to serving you again in the future.

6/10 Okay

Tracey

No restaurant
Stayed 2 nights in Feb 2024
Response from Therese DC on Feb 17, 2024
Dear Tracey, Thank you for taking the time to share us about your experience at Wyndham Edmonton Hotel andConference Centre. It is always a pleasure to receive a good rating.Here at Wyndham Edmonton Hotel, we continuously strive to meet your expectations. We appreciatethe time you took to share your concerns, our hotel is undergoing renovations and it is our hope thatyou will give us the opportunity to better serve you in the future.

4/10 Poor

Mark

Disliked: Cleanliness, staff & service, property conditions & facilities
Fire alarm went off at 7am for no reason. Hotel didnt even give free breakfast in compensarion for the inconvenience.
Stayed 1 night in Feb 2024
Response from Therese DC on Feb 12, 2024
Dear Mark, We appreciate you sharing your feedback on your stay at the Wyndham Edmonton Hotel and Conference Centre. We regret that your experience fell short of your expectations, and I extend my sincere apologies. We understand the inconvenience caused by the activation of the fire alarm. Please be aware that we do not provide compensation for such instances, as they are implemented for the safety of both our staff and guests.Thank you for taking the time to bring your concerns to our attention. Our hotel is currently undergoing renovations, and we hope that you will consider giving us another chance to enhance your experience in the future.

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Therese DC on Feb 7, 2024
Dear Tracy, Thank you for taking the time to share us about your experience at Wyndham Edmonton Hotel andConference Centre. It is always a pleasure to receive an excellent rating.I will share your comments with our team, who I am certain will be encouraged by your remarks. Hereat Wyndham Hotels and Resorts, we continuously strive to exceed your expectations.We certainly look forward to serving you again in the future.

10/10 Excellent

Crystalyn

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and the rooms are very clean. The beds are comfortable. The pool area was great only complaint is the pool is very cold. The hot tub and sauna were great. Would stay again.
Stayed 1 night in Jan 2024
Response from Therese DC on Jan 30, 2024
Dear Crystalyn, Thank you for taking the time to share us about your experience at Wyndham Edmonton Hotel andConference Centre. It is always a pleasure to receive an excellent rating.I will share your comments with our team, who I am certain will be encouraged by your remarks. Hereat Wyndham Hotels and Resorts, we continuously strive to exceed your expectations.We certainly look forward to serving you again in the future.

2/10 Terrible

Rhonda

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Poor management skills
Fire alarm went off in the middle of the night manager was not willing to compensate
Stayed 1 night in Jan 2024
Response from Therese DC on Jan 30, 2024
Dear Rhonda, We appreciate you sharing your feedback on your stay at the Wyndham Edmonton Hotel and Conference Centre. We regret that your experience fell short of your expectations, and I extend my sincere apologies.We understand the inconvenience caused by the activation of the fire alarm. Please be aware that we do not provide compensation for such instances, as they are implemented for the safety of both our staff and guests.Thank you for taking the time to bring your concerns to our attention. Our hotel is currently undergoing renovations, and we hope that you will consider giving us another chance to enhance your experience in the future.

8/10 Good

Shvonne

Liked: Cleanliness, staff & service, amenities
We’ve stayed at a few hotels in this area and Wyndham is our favorite. They are undergoing renovations. The underground parking was a bonus. The lounge/restaurant had only been open one week when we were there. They were having some challenges. Employees were all amazing and very polite throughout the hotel.
Stayed 2 nights in Jan 2024
Response from Jennifer L on Jan 26, 2024
Dear Shvonne,Thank you for taking the time to share us about your experience at Wyndham Edmonton Hotel and Conference Centre. It is always a pleasure to receive a good rating. I will share your comments with our entire Team & management, who I am certain will be encouraged by your remarks. We are delighted to see that you had a great stay. Here at Wyndham Edmonton Hotel, we continuously strive to meet your expectations.Our hotel is in the midst of exciting renovations aimed at creating an even more luxurious and comfortable experience for our guests. We certainly look forward to serving you again in the future.

8/10 Good

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Staff was friendly
Stayed 1 night in Jan 2024
Response from Therese DC on Jan 25, 2024
Dear Daniel, Thank you for taking the time to share us about your experience at Wyndham Edmonton Hotel andConference Centre. It is always a pleasure to receive a good rating.I will share your comments with our entire Team, who I am certain will be encouraged by your remarks. Here at Wyndham Edmonton Hotel, we continuously strive to meet your expectations.We look forward to serving you again in the future.

6/10 Okay

Tyer

Travelled with family
Rooms are nice for the money. But all the common areas are in desperate need of cleaning and renovation
Response from Therese DC on Jan 24, 2024
Dear Tyer, Thank you for taking the time to share us about your experience at Wyndham Edmonton Hotel andConference Centre. It is always a pleasure to receive a good rating.Here at Wyndham Edmonton Hotel, we continuously strive to meet your expectations. We appreciate the time you took to share your concerns. Our hotel is undergoing renovations, and it is our hope that you will give us the opportunity to better serve you in the future.

4/10 Poor

derrik

Travelled with family
Disliked: Cleanliness, property conditions & facilities
under renovation. stayed because youth team was staying there. they had free breakfast, while i was charged. lounge was closed, cold within building. (to be fair it was -35) better options at the price i paid.
Stayed 2 nights in Jan 2024
Response from Therese DC on Jan 17, 2024
Dear Derrik, Thank you for taking the time to tell us about your experience at Wyndham Edmonton Hotel andConference Centre. I am sorry that your experience did not meet your expectations; please allow me toexpress my sincerest apologies.Your feedback is very important to us. Regarding the charge for the breakfast, we apologize for the inconvenience it has caused you. Upon thorough review, your reservation was made and pre-paid through Expedia and did not include breakfast. There is Group Block Rate set-up for the Youth Team that includes breakfast. We appreciate the time you took to share your concerns, our hotel is undergoing renovations and it isour hope that you will give us the opportunity to better serve you in the future.

8/10 Good

Laree

Response from Therese DC on Jan 24, 2024
Dear Laree, Thank you for taking the time to share us about your experience at Wyndham Edmonton Hotel andConference Centre. It is always a pleasure to receive a good rating.Here at Wyndham Edmonton Hotel, we continuously strive to meet your expectations. We appreciate the time you took to share your concerns, our hotel is undergoing renovations and it is our hope that you will give us the opportunity to better serve you in the future.