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Reviews of Edinburgh Marriott Hotel Holyrood

4 out of 5
Edinburgh Marriott Hotel Holyrood
81 Holyrood Road, Edinburgh, Scotland

Reviews

8.2

Very good

Rating 10 - Excellent. 439 out of 1001 reviews" "
Rating 8 - Good. 335 out of 1001 reviews" "
Rating 6 - Okay. 144 out of 1001 reviews" "
Rating 4 - Poor. 53 out of 1001 reviews" "
Rating 2 - Terrible. 30 out of 1001 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

LJUPCE, auburn hills

Travelled with partner
Everything was good, big , clean room, excellent!
Stayed 3 nights in Apr 2024
Response from Phoebe on Apr 30, 2024
Thank you for this lovely feedback. We are so glad to learn that you had a wonderful stay with us.

10/10 Excellent

Caitlin

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were great - we got our room upgraded when we arrived and the pool was lovely.
Stayed 1 night in Apr 2024
Response from Phoebe on Apr 30, 2024
Thank you for your lovely feedback, Caitlin. We are thrilled to hear you had a wonderful time staying with us.

8/10 Good

Francis John Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly helpful staff, nice room, good bathroom nice breakfast. Good location for walking to the sites in Edinburgh city
Stayed 2 nights in Apr 2024
Response from Rachel on Apr 26, 2024
Dear Francis,Thank you for your kind review of your recent stay with us. We are delighted to hear that you thoroughly enjoyed our newly renovated rooms and staff. We are incredibly fortunate to be situated where we are, so we are glad that this was convenient for you and made your stay extra special.We sincerely hope to welcome you back in the near future,Kind regards,Front DeskEdinburgh Marriott Hotel Holyrood

8/10 Good

Jacqui

Stayed 2 nights in Apr 2024
Response from Reservations on May 3, 2024
Dear Jacqui, Thank you for your review. We are pleased you enjoyed your stay with us

10/10 Excellent

Khomotso

Stayed 1 night in Apr 2024
Response from Reservations on May 3, 2024
Dear Khomotso, Thank you for your review. We are pleased you enjoyed your stay with us

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Rachel on Apr 3, 2024
Dear Elizabeth,Thank you for taking the time to leave us a review about your recent stay at the Edinburgh Marriott Hotel Holyrood. We are thrilled to learn that you enjoyed your stay with us, and sincerely hope we will be able to welcome you back in the near future!Kind regards,Front DeskEdinburgh Marriott Hotel Holyrood

10/10 Excellent

Patrick

Liked: Property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Phoebe on Apr 2, 2024
Thank you for your feedback. We are thrilled you enjoyed your stay with us.

10/10 Excellent

Pat

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay. Property was wonderful
Stayed 1 night in Mar 2024
Response from Phoebe on Apr 2, 2024
Thank you for your kind feedback, we are so happy to hear you enjoyed your stay.

8/10 Good

Robert Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Phoebe on Apr 2, 2024
Thank you for your feedback. We are thrilled you enjoyed your stay with us. We hope to host you again.

10/10 Excellent

Simon

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Phoebe on Apr 2, 2024
Thank you for your feedback. We are thrilled you enjoyed your stay with us.

10/10 Excellent

Waiyin

Stayed 1 night in Mar 2024
Response from Phoebe on Apr 2, 2024
Thank you for your feedback, we hope you will choose to stay with us again.

10/10 Excellent

Elaine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Another wonderful stay in this newly refurbished hotel! Great staff, rooms, breakfast and pool. Thank you again!
Stayed 2 nights in Mar 2024
Response from Rachel on Mar 15, 2024
Dear Elaine,Thank you for taking time to leave us such a wonderful review with regards to your recent stay with us. We are overjoyed to learn that you had such a positive experience as guest satisfaction is our utmost priority. We sincerely hope to welcome you back to our hotel in the near future!Kind regards,Front DeskEdinburgh Marriott Hotel Holyrood

10/10 Excellent

Anjuli

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Complementary upgrade, huge bed, rooms recently decorated in the premium section, really friendly and helpful staff, nice breakfast and easy walking distance to most of the attractions
Stayed 2 nights in Mar 2024
Response from Rachel on Mar 15, 2024
Dear Anjuli,Thank you very much for taking the time to give us such a great review. We are delighted to learn that you had such a wonderful time while staying with us and strive daily to ensure our guests have a memorable experience. We sincerely hope we will be able to welcome you back in the near future!Kind regards,Front DeskEdinburgh Marriott Hotel Holyrood

10/10 Excellent

Sonia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time, lovely staff and room, thankyou
Stayed 2 nights in Mar 2024
Response from Rachel on Mar 15, 2024
Dear Sonia,Thank you for taking time to leave us such a positive review about your recent stay with us. We are delighted to learn that you have been well taken care of during your stay as we strive for this daily. We hope to welcome you back in the near future!Kind regards,Front DeskEdinburgh Marriott Hotel Holyrood

10/10 Excellent

Beatrice

Stayed 2 nights in Feb 2024
Response from Rachel on Mar 21, 2024
Dear Beatrice,Thank you for taking time to leave such a positive review about your recent stay with us. We are delighted to hear that your experience was memorable and over all positive, and sincerely hope we will be able to welcome you back in the near future!Kind regards,Front OfficeEdinburgh Marriott Hotel Holyrood

10/10 Excellent

Abram

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Claire on Feb 17, 2024
Hi Abram, thank you so much for your review! We look forward to welcoming you back to the hotel in the future.

8/10 Good

ROSA CECILIA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central to everything. Next to the parliament building. Close to everything
Stayed 2 nights in Dec 2023
Response from Nicole on Feb 15, 2024
Dear Rosa, Thank you for taking the time to leave a review. I am so pleased to read that you enjoyed your stay with us. We look forward to welcoming you back again soon

8/10 Good

Lorraine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the hotel were all lovely. Unfortunately the pool,spa area was being refurbished so we were unable to use. The hotel was very clean the foyer area was nice and relaxing, breakfast was nice. Great views over Arthur seat and well situated for Holyrood Palace,Dynamic Earth and parliament building.
Stayed 1 night in Feb 2024
Response from Phoebe on Feb 14, 2024
Thank you for this lovely feedback, Lorraine. We are thrilled you had a wonderful stay with us. We are sorry that you were unable to use our spa and leisure facilities this time. We hope to host you again on your next trip to Edinburgh.

10/10 Excellent

michael

Stayed 4 nights in Feb 2024
Response from Phoebe on Feb 9, 2024
Thank you for your feedback, we are so glad you had a wonderful stay with us.

2/10 Terrible

Stacey

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I booked the Holyrood Hotel in Edinburgh through the expedia site. The main reason I chose this hotel was because it had a spa and swimming pool. When we got there we were informed that there are refurbishment works ongoing and that the spa, swimming pool and leisure facilities could not be used throughout the duration of my stay. This was not stated on the expedia site. Not only that, the noise disturbance since 8am every morning until 5pm every evening was terrible. The workmen were refurbishing bedrooms on the floor above. There was a skip outside my bedroom window that the old furniture etc was being thrown into from the floor above, again this was very noisy. The workmen also parked at the back outside the window. I booked a king room and instead of a king size bed it was 2 single beds pushed together, it was very uncomfortable. I stayed for 5 nights to get away for some rest from a busy home and work life and i got very little sleep due to the mattress and the noise both inside and out the hotel. I will not be staying here again nor will I be booking through Expedia again.
Stayed 5 nights in Feb 2024
Response from Phoebe on Feb 7, 2024
Thank you for taking the time to give us your feedback. We take all of our guests feedback on board and always strive to improve. We are very sorry that our hotel did not give you the relaxing experience you were hoping for.

6/10 Okay

Marc

Business traveller
Liked: Cleanliness, staff & service
Nice enough hotel but the room was cold, heating didn’t work. Its a little run down and needs renovation. They had some renovation works ongoing whilst I stayed so I suspect it will be very nice once the works are completed.
Stayed 3 nights in Jan 2024
Response from Phoebe on Feb 6, 2024
Thank you for you feedback. We hope you will visit again when our renovation is complete!

4/10 Poor

Mark

Business traveller, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It’s a shame about the refurbishment going on as it maid it noisy and uncomfortable
Stayed 1 night in Jan 2024
Response from Phoebe on Jan 29, 2024
Thank you for your feedback. We apologise for the inconvenience caused by our renovations. We hope you will visit in the future so that you may experience our improvements.

8/10 Good

Carolyn

Liked: Staff & service, room comfort
The hotel was undergoing major refurbishment whilst we were there, which really spoilt our trip. Whilst the hotel did advise us in advance that the spa would not be available we were not advised of the general disruption and the noise of the workmen. We complained about this to the duty manager who kindly arranged for us to have a complimentary dinner on the second night of our stay. We were also concerned about the mould around the window, which we again brought to the attention of the duty manager, who in turn deducted the cost of our breakfasts from our bill. It would have been nicer not to have had to made these complaints in the first place. On a positive note the staff at this hotel are excellent.
Stayed 2 nights in Jan 2024
Response from Phoebe on Jan 23, 2024
Thank you for your feedback. We are glad we could amend for the issues encountered during your stay. We hope to host you again in the future.

2/10 Terrible

Andy

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Phoebe on Jan 23, 2024
Thank you for your feedback. We are sorry to hear that your stay did not live up to expectations this time.

8/10 Good

Gregor

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024
Response from Phoebe on Jan 23, 2024
Thank you for your feedback, we are thrilled that you enjoyed your stay.

4/10 Poor

Sean

Stayed 2 nights in Jan 2024
Response from Phoebe on Jan 23, 2024
Thank you for you feedback. We are sorry we did not live up to expectations this time.

10/10 Excellent

Deborah

Stayed 2 nights in Dec 2023
Response from Phoebe on Jan 19, 2024
Thank you for your feedback, we hope to see you again soon.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Phoebe on Jan 19, 2024
Thank you for your feedback

8/10 Good

Grace, New York

Stayed 3 nights in Jan 2024
Response from Phoebe on Feb 6, 2024
Thank you for your feedback.

10/10 Excellent

keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
relaxing
Very helpful staff excellent breakfast comfortable bed. A problem with the room safe was sorted immediately.
Stayed 4 nights in Jan 2024
Response from Phoebe on Jan 19, 2024
Thank you for your kind feedback. We look forward to hosting you again.

6/10 Okay

Russell

Travelled with partner
Liked: Staff & service
Bed not made properly and tea and coffee and milk not restocked
Stayed 2 nights in Jan 2024
Response from Phoebe on Jan 19, 2024
Thank you for your feedback.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Hogmany trip
Arrived early on new year's eve. Greeted at reception with a smile and a welcome glass of prosecco. Swiftly taken to our room by Mike who was very helpful by carrying our bags and giving handy advice for our evening ahead and told us to ring and ask for him if we needed anything for the room. The room had everything we needed, spacious with a partial vue of Arthur's seat. Had a swim and sauna downstairs in the spa. The gym looked well equiped from what we could see. The hotel provided some lovely hot traditional Scottish food (Stovies) on our return after the celebrations, which was very much needed. We had a lovely chat with one of the supervisors in the bar on new years day, who was so nice and made some delicious cocktails. Breakfast buffet was delicious. Hotel is in a great position. About 15 minutes walk to the castle. We parked at the NCP just a little up the road, though dynamic earth would be handy as nearer. All the staff were very friendly and we would stay again,
Stayed 2 nights in Dec 2023
Response from Phoebe on Jan 19, 2024
Thank you so much for this lovely feedback. We are so glad you had a wonderful time with us for Hogmanay. We hope to see you again soon.

8/10 Good

Cara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and friendly hotel that is close to the centre.
Stayed 2 nights in Dec 2023
Response from Phoebe on Jan 19, 2024
Thank you for your feedback.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stayed 1 night in Jan 2024
Response from Phoebe on Jan 19, 2024
Thank you for your feedback

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wet December trip
A wet December, the staff were all friendly, professional and helpful. Nothing was too much trouble. Bed and bedding were exceptional - so comfortable. The room was spotlessly clean. Staff in the spa were also professional, friendly and efficient - really positive experience. Buffet breakfast meant the mushrooms, scrambled egg etc were underwhelming, sitting too long. Freshly cooked poached eggs were superb. Some of the fittings, walls, woodwork are showing some wear and tear.
Stayed 2 nights in Dec 2023
Response from Phoebe on Jan 19, 2024
Thank you for your feedback. We are thrilled that you had a great time at our hotel. We hope to see you again in the future.

10/10 Excellent

Sean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were incredible, welcoming and very helpful
Stayed 3 nights in Dec 2023
Response from Phoebe on Jan 5, 2024
Thank you for your feedback. We look forward to seeing you again in the future.

2/10 Terrible

Devshree

Disliked: Property conditions & facilities
We booked a King room and the bed was combination of two twin beds instead. It was horrible . We didn’t get good night sleep when we were there . Otherwise the hotel is hgreat
Stayed 2 nights in Dec 2023
Response from Phoebe on Jan 5, 2024
Thank you for your feedback. We apologise that the bed was uncomfortable for you. We hope to see you again in the future.

8/10 Good

Richard

Stayed 1 night in Dec 2023
Response from Phoebe on Jan 5, 2024
Thank you for your feedback.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Couples stay
The hotel is a great location with friendly staff and nice interior however our TV didn’t work and the room was cold. Pillows lumpy.
Stayed 1 night in Dec 2023
Response from Phoebe on Jan 5, 2024
Thank you for your feedback. We hope to host you again in the future.

6/10 Okay

ROBERT

Liked: Property conditions & facilities
Disliked: Cleanliness
Declining standards
Stayed 2 nights in Dec 2023
Response from Phoebe on Jan 5, 2024
Thank you for your feedback. We are sorry our hotel did not live up to expectations. We hope that you will stay with us again in the future so that we may improve upon this experience.

8/10 Good

Graham

Stayed 1 night in Dec 2023
Response from Phoebe on Jan 5, 2024
Thank you for your feedback.

10/10 Excellent

Fabian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice rooms, more easy to control the room temperature for comfort, no old dingy bath tubs, modern showers, easy and very close by for any turist attraction in Edinburgh. Cant find any fault. Will definitely come back
Stayed 2 nights in Dec 2023
Response from Phoebe on Jan 5, 2024
Thank you for your lovely feedback. We hope to see you again in the future.

8/10 Good

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice hotel.
Nice spa attached which is a plus. The hotel is one we have visited before and caters for all your needs
Stayed 2 nights in Dec 2023
Response from Phoebe on Jan 5, 2024
Thank you for your kind feedback. We look forward to your next visit.

8/10 Good

Gordon

Liked: Staff & service
Could do better
Although the hotel is obviously going through a renovation, the room we had which was classed as a Junior Suite was extremely tired and in no way should be designated as a Suite in comparison to other hotels. Extremely cold thereby having to rely on a stand alone Heater to keep the room warm. Loose wires protruding from walls, lack of power points, threadbare carpets and chair coverings etc. For a hotel not to have a fridge within a Suite is in no way catering for the modern day traveler. On the plus side, staff were helpful and friendly and breakfast was good. Would love to return but only in the knowledge that all rooms were of a suitable standard.
Stayed 2 nights in Dec 2023
Response from Phoebe on Jan 5, 2024
Thank you for your feedback. Our renovations will be complete very soon and we look forward to welcoming you back when you visit again.

6/10 Okay

Katrina-Marie

Liked: Staff & service
Not 4 star
King size bed is 2 beds pushed together, not the most comfortable of experiences. Shower leaked all over the floor. Stray hairs in the bathroom upon arrival. Not to the bestvstandards of cleanliness. Good points, clean towels every day and staff were very friendly and helpful.
Stayed 4 nights in Dec 2023
Response from Phoebe on Jan 5, 2024
Thank you for your feedback. We take all of our guest feedback very seriously and endeavour to always improve. We hope to see you again in the future.

10/10 Excellent

Ryan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A big thank you to all your staff
Firendly helpfull staff geat sana and pool fantatic gym realy good breakfast and comfy beds
Stayed 3 nights in Dec 2023
Response from Phoebe on Jan 5, 2024
Thank you for your kind feedback, we hope to host you again in the future.

10/10 Excellent

Enya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Phoebe on Jan 5, 2024
Thank you for your feedback.

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Phoebe on Jan 5, 2024
Thank you for your feedback.

6/10 Okay

Laura

Liked: Cleanliness, amenities
The room was lovely and spacious, the bar area very nice. Was let down by buildings works within the hotel that started before 9am so we were rudely awakened by drilling and knocking. Raised this to the receptionist who apologised and said it would be raised to the manager. A lot of money spent on a room to be woken up by a lot of noise. Not very impressed.
Stayed 1 night in Dec 2023
Response from Phoebe on Jan 5, 2024
Thank you for your feedback, Laura. We apologise for the building work waking you up during your stay. We hope to host you again in the future when the work is complete and show you a better experience.

4/10 Poor

Simon

Stayed 1 night in Dec 2023
Response from Phoebe on Jan 5, 2024
Thank you for your feedback.