Lobby lounge
Check availability

Reviews of Edinburgh Marriott Hotel Holyrood

4 out of 5
Edinburgh Marriott Hotel Holyrood
81 Holyrood Road, Edinburgh, Scotland

Reviews

8.4

Very good

Rating 10 - Excellent. 440 out of 1001 reviews" "
Rating 8 - Good. 334 out of 1001 reviews" "
Rating 6 - Okay. 145 out of 1001 reviews" "
Rating 4 - Poor. 53 out of 1001 reviews" "
Rating 2 - Terrible. 29 out of 1001 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Lei

Travelled with family
Great location , service is just okay
Stayed 3 nights in May 2024
Response from Rachel on May 21, 2024
Dear Lei,Thank you for taking time to provide us with such helpful feedback of your recent stay with us. We are delighted that you thoroughly enjoyed the location of our hotel, although we are disheartened to learn that our service did not meet your expectations. Please be aware that we have passed this on to all relevant departments to enhance this for future guests.We sincerely hope to welcome you back in the near future.Kind regards,ReservationsEdinburgh Marriott Hotel Holyrood

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent walking location! Spotless modern rooms ! Wonderful breakfast with extremely friendly and accommodating staff! Only one small working elevator and noisy construction work but that will all pass! Absolutely stay here … this place is a gem!!!
Stayed 4 nights in May 2024
Response from Rachel on May 21, 2024
Dear Deborah,Thank you for taking time to provide us with such a kind review of your recent stay with us. We are delighted that you thoroughly enjoyed our newly refurbished rooms, breakfast service and wonderful staff team. We sincerely hope to welcome you back in the near future.Kind regards,ReservationsEdinburgh Marriott Hotel Holyrood

8/10 Good

Nicola

Travelled with group
Liked: Amenities
Nice hotel in a good position to see the sights. Hotel room wasn’t as clean as we would have expected & only 1 lift working so could be long waits as we were in the 5th gloor
Stayed 4 nights in May 2024
Response from Reservations on May 21, 2024
Dear Nicola, Thank you for taking the time to write a review. I am so glad to read you enjoyed your stay here with us and would like to thank you for all of your feedback. We look forward to welcoming you back soon

8/10 Good

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, clean modern but bed was way too stiff and uncomfortable. Elevator service was limited as one out of service. Menu at restaurant was not inspired, few choices. Breakfast was very good.
Stayed 1 night in May 2024
Response from Phoebe on May 13, 2024
Thank you for this kind feedback, Gary. We are so happy to hear you had a wonderful stay with us. We apologise for the inconvenience of the lift being out of service. We hope you will choose to stay with us again.

10/10 Excellent

LJUPCE, auburn hills

Travelled with partner
Everything was good, big , clean room, excellent!
Stayed 3 nights in Apr 2024
Response from Phoebe on Apr 30, 2024
Thank you for this lovely feedback. We are so glad to learn that you had a wonderful stay with us.

10/10 Excellent

Caitlin

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were great - we got our room upgraded when we arrived and the pool was lovely.
Stayed 1 night in Apr 2024
Response from Phoebe on Apr 30, 2024
Thank you for your lovely feedback, Caitlin. We are thrilled to hear you had a wonderful time staying with us.

8/10 Good

Francis John Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly helpful staff, nice room, good bathroom nice breakfast. Good location for walking to the sites in Edinburgh city
Stayed 2 nights in Apr 2024
Response from Rachel on Apr 26, 2024
Dear Francis,Thank you for your kind review of your recent stay with us. We are delighted to hear that you thoroughly enjoyed our newly renovated rooms and staff. We are incredibly fortunate to be situated where we are, so we are glad that this was convenient for you and made your stay extra special.We sincerely hope to welcome you back in the near future,Kind regards,Front DeskEdinburgh Marriott Hotel Holyrood

8/10 Good

Jacqui

Stayed 2 nights in Apr 2024
Response from Reservations on May 3, 2024
Dear Jacqui, Thank you for your review. We are pleased you enjoyed your stay with us

10/10 Excellent

Khomotso

Stayed 1 night in Apr 2024
Response from Reservations on May 3, 2024
Dear Khomotso, Thank you for your review. We are pleased you enjoyed your stay with us

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Rachel on Apr 3, 2024
Dear Elizabeth,Thank you for taking the time to leave us a review about your recent stay at the Edinburgh Marriott Hotel Holyrood. We are thrilled to learn that you enjoyed your stay with us, and sincerely hope we will be able to welcome you back in the near future!Kind regards,Front DeskEdinburgh Marriott Hotel Holyrood

10/10 Excellent

Patrick

Liked: Property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Phoebe on Apr 2, 2024
Thank you for your feedback. We are thrilled you enjoyed your stay with us.

10/10 Excellent

Pat

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay. Property was wonderful
Stayed 1 night in Mar 2024
Response from Phoebe on Apr 2, 2024
Thank you for your kind feedback, we are so happy to hear you enjoyed your stay.

8/10 Good

Robert Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Phoebe on Apr 2, 2024
Thank you for your feedback. We are thrilled you enjoyed your stay with us. We hope to host you again.

10/10 Excellent

Simon

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Phoebe on Apr 2, 2024
Thank you for your feedback. We are thrilled you enjoyed your stay with us.

10/10 Excellent

Waiyin

Stayed 1 night in Mar 2024
Response from Phoebe on Apr 2, 2024
Thank you for your feedback, we hope you will choose to stay with us again.

10/10 Excellent

Elaine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Another wonderful stay in this newly refurbished hotel! Great staff, rooms, breakfast and pool. Thank you again!
Stayed 2 nights in Mar 2024
Response from Rachel on Mar 15, 2024
Dear Elaine,Thank you for taking time to leave us such a wonderful review with regards to your recent stay with us. We are overjoyed to learn that you had such a positive experience as guest satisfaction is our utmost priority. We sincerely hope to welcome you back to our hotel in the near future!Kind regards,Front DeskEdinburgh Marriott Hotel Holyrood

10/10 Excellent

Anjuli

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Complementary upgrade, huge bed, rooms recently decorated in the premium section, really friendly and helpful staff, nice breakfast and easy walking distance to most of the attractions
Stayed 2 nights in Mar 2024
Response from Rachel on Mar 15, 2024
Dear Anjuli,Thank you very much for taking the time to give us such a great review. We are delighted to learn that you had such a wonderful time while staying with us and strive daily to ensure our guests have a memorable experience. We sincerely hope we will be able to welcome you back in the near future!Kind regards,Front DeskEdinburgh Marriott Hotel Holyrood

10/10 Excellent

Sonia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time, lovely staff and room, thankyou
Stayed 2 nights in Mar 2024
Response from Rachel on Mar 15, 2024
Dear Sonia,Thank you for taking time to leave us such a positive review about your recent stay with us. We are delighted to learn that you have been well taken care of during your stay as we strive for this daily. We hope to welcome you back in the near future!Kind regards,Front DeskEdinburgh Marriott Hotel Holyrood

10/10 Excellent

Beatrice

Stayed 2 nights in Feb 2024
Response from Rachel on Mar 21, 2024
Dear Beatrice,Thank you for taking time to leave such a positive review about your recent stay with us. We are delighted to hear that your experience was memorable and over all positive, and sincerely hope we will be able to welcome you back in the near future!Kind regards,Front OfficeEdinburgh Marriott Hotel Holyrood

4/10 Poor

India

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Rachel on Mar 15, 2024
Dear India,Than you for taking time to provide us with feedback about your recent stay. We are disheartened to learn that your experience fell short of our usual standards, and would love to invite you to give us an email or a call to further investigate exactly what went wrong. Guest satisfaction is our utmost priority so any constructive feedback will allow us to rectify these mistakes and prevent them from happening in the future.We hope you will give us another chance in the future!Kind regards,Front DeskEdinburgh Marriott Hotel Holyrood

4/10 Poor

Thomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Feb 2024
Response from Rachel on Mar 15, 2024
Dear Thomas,Thank you for taking time to provide us with feedback about your recent stay. We are disheartened to learn that your experience was below our standards. You would be more than welcome to either email or give us a phone to explain exactly what went wrong, which would enable us to rectify these mistakes and learn for the future. Guest satisfaction is our utmost priority so we take any constructive feedback very seriously.We sincerely hope you will give us another chance so that we can welcome you back in the future!Kind regards,Front DeskEdinburgh Marriott Hotel Holyrood

10/10 Excellent

Alison

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful staff, lovely hotel.
Lovely warm welcome and so pleased with my spotlessly clean and comfortable room. Very quiet. The staff could not have been kinder or more helpful and the breakfast was amazing with special effort made for a vegan diet. I will definitely return.
Stayed 1 night in Feb 2024
Response from Rachel on Mar 15, 2024
Dear Alison,Thank you for taking time to provide feedback with us about your recent stay. We are overjoyed to learn that our staff were so attentive to your dietary requirements as guest satisfaction is our utmost priority. We are equally delighted to learn that you thoroughly enjoyed our newly renovated rooms. Thank you once again for your feedback, we sincerely look forward to greeting you again in the future!Kind regards,Front DeskEdinburgh Marriott Hotel Holyrood

6/10 Okay

SHELAGH

Liked: Cleanliness, staff & service
Renovations
We have stayed here often but were really disappointed with our room after giving ourselves an upgrade due to us celebrating. Our room was "unfinished" and very sparse. No desk / dressing table, chair, pictures etc. Banging and drilling started at 9am both mornings. No long lie that we were expecting. We only learned when we got there that there was renovations going on and the swimming pool etc was not open either. We were really disappointed in the whole experience. We do realised that it is changing hands and it needs renovations but were really disappointed in the whole experience.
Stayed 2 nights in Feb 2024
Response from Rachel on Mar 15, 2024
Dear Shelagh,Thank you very much for taking time to provide us with such constructive feedback about your recent stay here. As you have already mentioned, we are certainly transitioning into a Marriott hotel, which although is very exciting, we are aware that this may negatively affect our guests. Guest satisfaction is out utmost priority so we take any feedback seriously and aim to rectify these problems in the future.We sincerely hope that we will be able to welcome you back in the future when our hotel is totally finished, and we will be able to provide you with a memorable experience!Kind regards,Front DeskEdinburgh Marriott Hotel Holyrood

10/10 Excellent

Lesley

Stayed 1 night in Feb 2024
Response from Rachel on Mar 15, 2024
Dear Lesley,Thank you for taking time to leave us a review about your recent stay with us. We are delighted to learn that your experience warranted a score of 10/10, as guest satisfaction is our utmost priority.We sincerely hope we will get to welcome you back in the near future!Kind regards,Front DeskEdinburgh Marriott Hotel Holyrood

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Donald is our favorite
Really lovely new modern room. The bar area and breakfast area was very clean and modern. The porter Donald is a real credit to your company. Very helpful and lovely man.
Stayed 3 nights in Feb 2024
Response from Rachel on Mar 15, 2024
Dear Anna,Thank you very much for taking the time to leave us such a wonderful review. We are delighted to hear you had such a great experience while staying with us, and will let you know we have passed on your glowing feedback to Donald. He is fantastic and a true credit to our team, as you say.We sincerely look forward to welcoming you back to our hotel in the future!Kind regards,Front DeskEdinburgh Marriott Hotel Holyrood

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nothing is too much. Staff are wonderful
We have had the most wonderful time which was made special by the lovely staff at the Holyrood hotel. Nothing was too much any niggles were sorted very efficiently. We must thank them all for making our stay so enjoyable.
Stayed 3 nights in Feb 2024
Response from Claire on Feb 17, 2024
Hi Deborah, thank you for your lovely review! We are so pleased to hear that you enjoyed your stay with us, and we hope to welcome you back next time you are in Edinburgh. Your kind comments about our staff are very much appreciated.

10/10 Excellent

Abram

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Claire on Feb 17, 2024
Hi Abram, thank you so much for your review! We look forward to welcoming you back to the hotel in the future.

8/10 Good

ROSA CECILIA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central to everything. Next to the parliament building. Close to everything
Stayed 2 nights in Dec 2023
Response from Nicole on Feb 15, 2024
Dear Rosa, Thank you for taking the time to leave a review. I am so pleased to read that you enjoyed your stay with us. We look forward to welcoming you back again soon

8/10 Good

Lorraine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the hotel were all lovely. Unfortunately the pool,spa area was being refurbished so we were unable to use. The hotel was very clean the foyer area was nice and relaxing, breakfast was nice. Great views over Arthur seat and well situated for Holyrood Palace,Dynamic Earth and parliament building.
Stayed 1 night in Feb 2024
Response from Phoebe on Feb 14, 2024
Thank you for this lovely feedback, Lorraine. We are thrilled you had a wonderful stay with us. We are sorry that you were unable to use our spa and leisure facilities this time. We hope to host you again on your next trip to Edinburgh.

10/10 Excellent

michael

Stayed 4 nights in Feb 2024
Response from Phoebe on Feb 9, 2024
Thank you for your feedback, we are so glad you had a wonderful stay with us.

2/10 Terrible

Stacey

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I booked the Holyrood Hotel in Edinburgh through the expedia site. The main reason I chose this hotel was because it had a spa and swimming pool. When we got there we were informed that there are refurbishment works ongoing and that the spa, swimming pool and leisure facilities could not be used throughout the duration of my stay. This was not stated on the expedia site. Not only that, the noise disturbance since 8am every morning until 5pm every evening was terrible. The workmen were refurbishing bedrooms on the floor above. There was a skip outside my bedroom window that the old furniture etc was being thrown into from the floor above, again this was very noisy. The workmen also parked at the back outside the window. I booked a king room and instead of a king size bed it was 2 single beds pushed together, it was very uncomfortable. I stayed for 5 nights to get away for some rest from a busy home and work life and i got very little sleep due to the mattress and the noise both inside and out the hotel. I will not be staying here again nor will I be booking through Expedia again.
Stayed 5 nights in Feb 2024
Response from Phoebe on Feb 7, 2024
Thank you for taking the time to give us your feedback. We take all of our guests feedback on board and always strive to improve. We are very sorry that our hotel did not give you the relaxing experience you were hoping for.

6/10 Okay

Marc

Business traveller
Liked: Cleanliness, staff & service
Nice enough hotel but the room was cold, heating didn’t work. Its a little run down and needs renovation. They had some renovation works ongoing whilst I stayed so I suspect it will be very nice once the works are completed.
Stayed 3 nights in Jan 2024
Response from Phoebe on Feb 6, 2024
Thank you for you feedback. We hope you will visit again when our renovation is complete!

4/10 Poor

Mark

Business traveller, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It’s a shame about the refurbishment going on as it maid it noisy and uncomfortable
Stayed 1 night in Jan 2024
Response from Phoebe on Jan 29, 2024
Thank you for your feedback. We apologise for the inconvenience caused by our renovations. We hope you will visit in the future so that you may experience our improvements.

8/10 Good

Carolyn

Liked: Staff & service, room comfort
The hotel was undergoing major refurbishment whilst we were there, which really spoilt our trip. Whilst the hotel did advise us in advance that the spa would not be available we were not advised of the general disruption and the noise of the workmen. We complained about this to the duty manager who kindly arranged for us to have a complimentary dinner on the second night of our stay. We were also concerned about the mould around the window, which we again brought to the attention of the duty manager, who in turn deducted the cost of our breakfasts from our bill. It would have been nicer not to have had to made these complaints in the first place. On a positive note the staff at this hotel are excellent.
Stayed 2 nights in Jan 2024
Response from Phoebe on Jan 23, 2024
Thank you for your feedback. We are glad we could amend for the issues encountered during your stay. We hope to host you again in the future.

2/10 Terrible

Andy

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Phoebe on Jan 23, 2024
Thank you for your feedback. We are sorry to hear that your stay did not live up to expectations this time.

8/10 Good

Gregor

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024
Response from Phoebe on Jan 23, 2024
Thank you for your feedback, we are thrilled that you enjoyed your stay.

4/10 Poor

Sean

Stayed 2 nights in Jan 2024
Response from Phoebe on Jan 23, 2024
Thank you for you feedback. We are sorry we did not live up to expectations this time.

10/10 Excellent

Deborah

Stayed 2 nights in Dec 2023
Response from Phoebe on Jan 19, 2024
Thank you for your feedback, we hope to see you again soon.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Phoebe on Jan 19, 2024
Thank you for your feedback

8/10 Good

Grace, New York

Stayed 3 nights in Jan 2024
Response from Phoebe on Feb 6, 2024
Thank you for your feedback.

10/10 Excellent

keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
relaxing
Very helpful staff excellent breakfast comfortable bed. A problem with the room safe was sorted immediately.
Stayed 4 nights in Jan 2024
Response from Phoebe on Jan 19, 2024
Thank you for your kind feedback. We look forward to hosting you again.

6/10 Okay

Russell

Travelled with partner
Liked: Staff & service
Bed not made properly and tea and coffee and milk not restocked
Stayed 2 nights in Jan 2024
Response from Phoebe on Jan 19, 2024
Thank you for your feedback.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Hogmany trip
Arrived early on new year's eve. Greeted at reception with a smile and a welcome glass of prosecco. Swiftly taken to our room by Mike who was very helpful by carrying our bags and giving handy advice for our evening ahead and told us to ring and ask for him if we needed anything for the room. The room had everything we needed, spacious with a partial vue of Arthur's seat. Had a swim and sauna downstairs in the spa. The gym looked well equiped from what we could see. The hotel provided some lovely hot traditional Scottish food (Stovies) on our return after the celebrations, which was very much needed. We had a lovely chat with one of the supervisors in the bar on new years day, who was so nice and made some delicious cocktails. Breakfast buffet was delicious. Hotel is in a great position. About 15 minutes walk to the castle. We parked at the NCP just a little up the road, though dynamic earth would be handy as nearer. All the staff were very friendly and we would stay again,
Stayed 2 nights in Dec 2023
Response from Phoebe on Jan 19, 2024
Thank you so much for this lovely feedback. We are so glad you had a wonderful time with us for Hogmanay. We hope to see you again soon.

8/10 Good

Cara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and friendly hotel that is close to the centre.
Stayed 2 nights in Dec 2023
Response from Phoebe on Jan 19, 2024
Thank you for your feedback.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stayed 1 night in Jan 2024
Response from Phoebe on Jan 19, 2024
Thank you for your feedback

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wet December trip
A wet December, the staff were all friendly, professional and helpful. Nothing was too much trouble. Bed and bedding were exceptional - so comfortable. The room was spotlessly clean. Staff in the spa were also professional, friendly and efficient - really positive experience. Buffet breakfast meant the mushrooms, scrambled egg etc were underwhelming, sitting too long. Freshly cooked poached eggs were superb. Some of the fittings, walls, woodwork are showing some wear and tear.
Stayed 2 nights in Dec 2023
Response from Phoebe on Jan 19, 2024
Thank you for your feedback. We are thrilled that you had a great time at our hotel. We hope to see you again in the future.

10/10 Excellent

Sean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were incredible, welcoming and very helpful
Stayed 3 nights in Dec 2023
Response from Phoebe on Jan 5, 2024
Thank you for your feedback. We look forward to seeing you again in the future.

2/10 Terrible

Devshree

Disliked: Property conditions & facilities
We booked a King room and the bed was combination of two twin beds instead. It was horrible . We didn’t get good night sleep when we were there . Otherwise the hotel is hgreat
Stayed 2 nights in Dec 2023
Response from Phoebe on Jan 5, 2024
Thank you for your feedback. We apologise that the bed was uncomfortable for you. We hope to see you again in the future.

8/10 Good

Richard

Stayed 1 night in Dec 2023
Response from Phoebe on Jan 5, 2024
Thank you for your feedback.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Couples stay
The hotel is a great location with friendly staff and nice interior however our TV didn’t work and the room was cold. Pillows lumpy.
Stayed 1 night in Dec 2023
Response from Phoebe on Jan 5, 2024
Thank you for your feedback. We hope to host you again in the future.