This is not really five stars, or not by American standards. There are flights of stairs within floors, so hard for people with mobility issues. Heat didn’t work in our room, a computer problem in the end, but took a long time to sort out. Clothes hangers were broken and not checked. Room staff speak no English. TV has no premium channels, like Sky Sports, so good luck if snooker is not your fave. Staff were kind a tried, but this is not a five star experience, compared with eg Balmoral, and we paid close to $1000 per night.