Suite, 1 King Bed, Non Smoking (Accessible Tub)
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Reviews of Quality Inn & Suites near St. Louis and I-255

2.5 out of 5
Quality Inn & Suites near St. Louis and I-255
1607 Pontiac Dr, East St. Louis, IL

Reviews

7.6

Good

Rating 10 - Excellent. 321 out of 1005 reviews" "
Rating 8 - Good. 361 out of 1005 reviews" "
Rating 6 - Okay. 160 out of 1005 reviews" "
Rating 4 - Poor. 71 out of 1005 reviews" "
Rating 2 - Terrible. 92 out of 1005 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jeannine, Rimbey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly. Reasonably priced. Very friendly staff.
Stayed 1 night in May 2024

2/10 Terrible

Laura

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms extremely dirty, food on floors showers dirty floors and walls dirty staff rude..rooms smell of wet dog
Stayed 1 night in May 2024

10/10 Excellent

Allan

Travelled with family
Room was excellant although the air conditioner did not work as well as it should have. The hallways could use a thorough cleaning though.
Stayed 1 night in Apr 2024

10/10 Excellent

Sherlaunda

Business traveller
Liked: Cleanliness, amenities
Staff was polite and helped every step of the way
Stayed 1 night in Apr 2024

8/10 Good

Tim

Liked: Cleanliness, amenities, property conditions & facilities
Not a lot of traffic, staff was nice
Stayed 1 night in Apr 2024

8/10 Good

Rocio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Misty

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is hidden and the general community brought questions about safety
Stayed 1 night in Apr 2024

2/10 Terrible

Ahmed

Disliked: Cleanliness, staff & service, property conditions & facilities
The area was not safe.
Stayed 1 night in Apr 2024

2/10 Terrible

Kim

Stayed 1 night in Mar 2024

2/10 Terrible

Ashley

Liked: Cleanliness
Stayed 1 night in Mar 2024

8/10 Good

cora m.

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First room we were placed in was not cleaned at all but after I told the desk attendant she moved us with no hesitation and the second room was dine. I stay here every time I come to the area and haven't had any issues besides this.
Stayed 1 night in Feb 2024

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
We stay here when we visit…it has been remodeled
Stayed 2 nights in Feb 2024

10/10 Excellent

Tamara

Stayed 1 night in Dec 2023

10/10 Excellent

Candace

Stayed 6 nights in Jan 2024

8/10 Good

trinette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Mulubrhan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good
Stayed 1 night in Dec 2023

2/10 Terrible

Karen, Saint Louis

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was charged for a stay I did not stay at I want a refund
Stayed 2 nights in Dec 2023

2/10 Terrible

Ernestine

Stayed 4 nights in Nov 2023

4/10 Poor

Brandon

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The whole building smelled of cigarette and weed smoke but was supposed to be smoke free, the bathroom sink and shower wouldn’t drain properly and the 3rd floor vending machines were inoperable
Stayed 2 nights in Dec 2023

10/10 Excellent

Trina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

gabriel

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The reception quality was very poor. The elevator was all time during stay. Receptionist was yelling and doesn’t have empathy. I will not recommend that hotel to anyone.

8/10 Good

Salim, Jersey City

Liked: Cleanliness, property conditions & facilities
Day time front desk isn’t really nice
Stayed 1 night in Dec 2023

10/10 Excellent

Jenny

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and clerk was delightful. Very nice, spacious room. Good amenities.
Stayed 1 night in Dec 2023

6/10 Okay

Verified traveller

Dirty
The service was good but the only thing that was clean in our room was the bed.
Stayed 2 nights in Dec 2023

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst place I've stayed at
Associates were rude and not informative. I payed for my deposit in cash. The next day when checking out the front desk associate told me id receive my deposit back into my account in a few days. I never did because it was paid in cash which they could've seen that and check on it. I'm out of $100 dollars now because they refuse to send it to me the mail or through check.
Stayed 1 night in Nov 2023

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean. I enjoyed my stay.
Stayed 2 nights in Dec 2023

2/10 Terrible

Nathaniel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rude staff … bed was extremely uncomfortable - breakfast was semi decent.
Stayed 1 night in Nov 2023

8/10 Good

mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable place, good value for the $, Owners apear to care about the property and are making improvements while struggling with an older property.
Stayed 1 night in Nov 2023

8/10 Good

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the gym and pool. Breakfast was good.
Stayed 2 nights in Nov 2023

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good motel clean nice staff
Stayed 1 night in Nov 2023

10/10 Excellent

Lawonda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was amazing. Nice clean rooms.
Stayed 2 nights in Nov 2023

2/10 Terrible

Erica

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

shelby

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Barry

Stayed 1 night in Oct 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Was close to kahokia rv parque where our friends were staying.
Stayed 3 nights in Sep 2023

10/10 Excellent

Madhu K

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very good property with decent service
Stayed 2 nights in Oct 2023

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Oct 2023

10/10 Excellent

Krystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

2/10 Terrible

Casey

Disliked: Staff & service
Staff was rude. Lady at front desk was very short an aggressive with me an my fiancé
Stayed 1 night in Sep 2023

8/10 Good

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Marlon

Liked: Cleanliness
Stayed 1 night in Sep 2023

2/10 Terrible

Nermin

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

LaShonda

It could’ve bettet
Stayed 1 night in Sep 2023

8/10 Good

Arlene

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel is clean and reasonably priced for a weekend
Stayed 1 night in Sep 2023
Response from Hotel manager on Sep 12, 2023
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

10/10 Excellent

Chenise

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 1 night in Aug 2023
Response from Hotel manager on Sep 1, 2023
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

8/10 Good

Christie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy off easy on the Interstate for our trip.
Stayed 1 night in Aug 2023
Response from Hotel manager on Aug 24, 2023
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

6/10 Okay

Deborah ann

Stayed 1 night in Aug 2023
Response from Hotel manager on Sep 13, 2023
Dear Guest, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

4/10 Poor

Jarod

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It wasn’t very good the place wasn’t clean and the bed was terrible
Stayed 1 night in Aug 2023
Response from Hotel manager on Aug 23, 2023
Dear Guest,Thank you for taking the time to give us your experience. Please accept our sincere apologies on the experience that you had while staying at our property. While we never like to hear that a guest had a bad experience we are always receptive to feedback. We will review your comments with our management team to find areas of opportunity. While you mention you will not stay again, we hope you would so we can leave you with a more positive lasting impression. Sincerely,Hotel Manager

8/10 Good

Sheila, Brighton

Liked: Cleanliness, staff & service, property conditions & facilities
-
Stayed 2 nights in Aug 2023
Response from Hotel manager on Aug 16, 2023
Dear Guest, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely, Hotel Manager

6/10 Okay

Robert

Travelled with family
Liked: Room comfort
Disliked: Property conditions & facilities
Needs attention!!
The room had numerous ants throughout our stay. No , refrigerator, Internet not working, the food was greatly in need of attention, it was the worst hotel I have stayed in..
Stayed 3 nights in Aug 2023
Response from Hotel manager on Aug 8, 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager