EXCO Tours and Activities

I am really not sure what the categories are to qualify a hotel for a 5 star rating, but it being one of them it was terrible. The service from the staff was not top rated experience. They were not friendly nor very helpful. They were rigid and were busy taking care of their “other” duties on their computers at the front desk. Early check ins were absolutely not available at all and were only available at 3 o’clock pm. By that time, there were hotel guests lined up in a long line to check in, as such, I was not able to get in to my room until much after. Even with this mass, there were only 2 front desks available to check in guests. The pool experience was something else - they completely ran out of towels in the women’s locker room! And there were puddles of water and hair everywhere in the locker room , and I mean puddles!! I wouldn’t want to go back and would not recommend this hotel to anyone. What a big disappointment.

Comfortable and clean room. Wonderful staff. Excellent spa in hotel. Delicious food selection at the hotel restaurants. Highly recommend.