4/10 Poor
Scott
Travelled with partner
May 24, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked a castle view room, but still ended up in the ground floor. We could see the castle - but only just. The room was tiny, the bathroom was even smaller and we had no air conditioning (heating). The toilet ran the entire time (like a tap running) - not very green.
The facilities in the room where non-existent, but it’s the first 4 star hotel I’ve stayed at that included a pedestal fan (did I mention no air conditioning)
The web site says they have a laundry - but they only have a 3rd party laundry service (not the same thing). So I was charged £32 to clean 2 pairs of pants and 2 tee shirts. BUT, when the laundry was returned to the hotel I had to go down to reception to pay for it on my Cc ( they would not send it up to the room - or put it on the bill like every other hotel you’ve stayed at)
We were there 4 days, the glass in the main front door was shattered already when we got there, and was still not fixed when we left - first impressions don’t matter, clearly.
The location was incredible, but this is NOT a four star hotel
Scott
Stayed 3 nights in May 2024