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Reviews of Apex Grassmarket Hotel

4 out of 5
Apex Grassmarket Hotel
31-35 Grassmarket, Edinburgh, Scotland

Reviews

8.8

Excellent

Rating 10 - Excellent. 607 out of 1048 reviews" "
Rating 8 - Good. 294 out of 1048 reviews" "
Rating 6 - Okay. 85 out of 1048 reviews" "
Rating 4 - Poor. 45 out of 1048 reviews" "
Rating 2 - Terrible. 17 out of 1048 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Scott

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked a castle view room, but still ended up in the ground floor. We could see the castle - but only just. The room was tiny, the bathroom was even smaller and we had no air conditioning (heating). The toilet ran the entire time (like a tap running) - not very green. The facilities in the room where non-existent, but it’s the first 4 star hotel I’ve stayed at that included a pedestal fan (did I mention no air conditioning) The web site says they have a laundry - but they only have a 3rd party laundry service (not the same thing). So I was charged £32 to clean 2 pairs of pants and 2 tee shirts. BUT, when the laundry was returned to the hotel I had to go down to reception to pay for it on my Cc ( they would not send it up to the room - or put it on the bill like every other hotel you’ve stayed at) We were there 4 days, the glass in the main front door was shattered already when we got there, and was still not fixed when we left - first impressions don’t matter, clearly. The location was incredible, but this is NOT a four star hotel
Stayed 3 nights in May 2024

10/10 Excellent

Jin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convenient
Stayed 2 nights in May 2024

6/10 Okay

Mccullough

Liked: Cleanliness, property conditions & facilities
Bathroom was a bit hazardous with tub and shower so high to are down.
Stayed 2 nights in May 2024
Response from Gergely on May 23, 2024
Dear Mccullough, I am sorry to read the tub wasn't up to the standards we usually strive to provide for all our guests.Thank you again for your feedback, I will make sure the rest of the team are aware of your comments. Kind regards,Apex Grassmarket Front Desk

10/10 Excellent

Denise, Georgetown

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property in the heart of Edinburgh, Scotland… We definitely stay there again!
Stayed 3 nights in May 2024
Response from Paul / Assistant Night Manager on May 23, 2024
Dear Denise,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,

6/10 Okay

Celia

Travelled with partner
Liked: Cleanliness, staff & service
Excellent location in old town
Stayed 2 nights in May 2024
Response from Paul / Assistant Night Manager on May 23, 2024
Dear Celia,Thank you for taking the time to share your feedback, we are pleased to hear that you had a positive experience overall.Your feedback is valuable to us, and we are always looking for ways to improve. If there are specific areas where you think we can enhance our services or any suggestions you'd like to share, please feel free to let us know.We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable experience.Thank you once again for your review!Kind Regards,

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast
Stayed 1 night in May 2024
Response from Paul / Assistant Night Manager on May 22, 2024
Dear Louise,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an amazing experience! Staff was great and the room was clean and comfortable!
Stayed 7 nights in Apr 2024
Response from Paul / Assistant Night Manager on May 21, 2024
Dear Dawn,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,

8/10 Good

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately our room was facing Grassmarket and the castle. Although it was great to have a view of the castle, Grassmarket was very noisy until well into the wee hours. I think because of the castle walls sounds echo. I would suggest a room on the back side of the hotel.
Stayed 4 nights in May 2024
Response from Paul / Assistant Night Manager on May 21, 2024
Dear Jennifer,Thank you for taking the time to share your feedback about your recent stay with us. We strive to provide a positive experience for all our guests, and it's always rewarding to learn when we've succeeded.We sincerely apologise for any inconvenience caused by the soundproofing of the rooms during your stay. We understand how important a peaceful night's sleep is, and we regret that the noise from the street disrupted your stay. Your feedback is valuable to us, and we will certainly look into ways to enhance the soundproofing to ensure a more restful stay for our guests.We thank you for bringing this to our attention. If your travels bring you back to Edinburgh, we would love the opportunity to host you again and provide an even better experience.Kind Regards,

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Paul / Assistant Night Manager on May 21, 2024
Dear Melissa,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,

8/10 Good

Thomas, Powell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient excellent staff
Stayed 1 night in May 2024
Response from Paul / Assistant Night Manager on May 21, 2024
Dear Thomas,Thank you for taking the time to share your feedback, we are pleased to hear that you had a positive experience overall.Your feedback is valuable to us, and we are always looking for ways to improve. If there are specific areas where you think we can enhance our services or any suggestions you'd like to share, please feel free to let us know.We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable experience.Thank you once again for your review!Kind Regards,

8/10 Good

JANET

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good location
Stayed 1 night in May 2024
Response from Paul / Assistant Night Manager on May 21, 2024
Dear Janet,Thank you for taking the time to share your feedback, we are pleased to hear that you had a positive experience overall.Your feedback is valuable to us, and we are always looking for ways to improve. If there are specific areas where you think we can enhance our services or any suggestions you'd like to share, please feel free to let us know.We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable experience.Thank you once again for your review!Kind Regards,

10/10 Excellent

JORGE AGUSTIN

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice lobby and restaurant
Stayed 2 nights in May 2024
Response from Paul / Assistant Night Manager on May 21, 2024
Dear Jorge Agustin,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,

8/10 Good

Robin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a nice hotel in a great location! Within walking distance of the Royal Mile. Just know there is no AC. Had to keep the window open to keep the room cool. Also, the bathtub/shower is unusually high, making it difficult to get in & out without slipping.
Stayed 7 nights in May 2024
Response from Paul / Assistant Night Manager on May 21, 2024
Dear Robin,Thank you for taking the time to share your feedback about your recent stay with us. We strive to provide a positive experience for all our guests, and it's always rewarding to learn when we've succeeded.We appreciate your feedback regarding the room temperature. We apologise for any inconvenience this may have caused. Rest assured, we'll look into improving this aspect to enhance the comfort of our guests in the future.We thank you for bringing this to our attention. If your travels bring you back to Edinburgh, we would love the opportunity to host you again and provide an even better experience.Kind Regards,

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central place to stay
Stayed 2 nights in May 2024
Response from Dave on May 18, 2024
Dear James, Thank you for your kind review! Thank you again for your feedback. We look forward to welcoming you back on your next visit. Warm regards Dave Holmes Duty Manager

10/10 Excellent

Abby

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and great staff
Stayed 4 nights in May 2024
Response from Dave on May 18, 2024
Dear Abby, Thank you for your kind review! Thank you again for your feedback. We look forward to welcoming you back on your next visit. Warm regards Dave Holmes Duty Manager

10/10 Excellent

Abby

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and awesome staff!
Stayed 2 nights in May 2024
Response from Dave on May 18, 2024
Dear Abby, Thank you for your kind review! Thank you again for your feedback. We look forward to welcoming you back on your next visit. Warm regards Dave Holmes Duty Manager

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We learned that we could not have been better located to the center of the city.
Stayed 1 night in May 2024
Response from Dave on May 18, 2024
Dear Kevin, Thank you for your kind review! Thank you again for your feedback. We look forward to welcoming you back on your next visit. Warm regards Dave Holmes Duty Manager

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and view
Stayed 4 nights in May 2024
Response from Paul / Assistant Night Manager on May 21, 2024
Dear Brian,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
The Shower is challenging for us older people.
Stayed 1 night in May 2024
Response from Dave on May 18, 2024
Dear John, Thank you for your kind review! Thank you again for your feedback. We look forward to welcoming you back on your next visit. Warm regards Dave Holmes Duty Manager

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was wonderful… except we were unprepared for the fact that there was no air conditioning!!!!!!!!!!! We had never heard of a hotel without air conditioning!!!!! We lucked out that the daytime temperature was cool and and the nighttime temps even cooler and the hotel has a fan in the closet. The bed was VERY comfortable. The bed linens were VERY nice also. The room was VERY clean. And had everything we needed. Staff was first class in every way! Would highly recommend for comfort and location and with the most beautiful view of the Edinborough Castle!
Stayed 2 nights in May 2024
Response from Dave on May 18, 2024
Dear John, Thank you for your kind review! Thank you again for your feedback. We look forward to welcoming you back on your next visit. Warm regards Dave Holmes Duty Manager

6/10 Okay

Naser

Travelled with family and small children
Liked: Amenities
The Hotel needs to allow the travellers to use the Gym, swimming pool and sauna any time they need. My wife and I wanted to use the swimming pool and sauna at 6:00 a.m. which we were denied. I chose this Hotel because of the swimming pool and sauna.
Stayed 3 nights in Apr 2024
Response from Apex Grassmarket Hotel on May 17, 2024
Dear Naser,Thank you for sharing your feedback with us. We sincerely apologise for the inconvenience you and your wife experienced regarding the restricted access to our gym, swimming pool, and sauna. We understand how important these amenities are to our guests and regret that our current operating hours did not meet your expectations.We aim to provide a comfortable and enjoyable experience for all our guests, and your input is invaluable in helping us improve our services.We hope you might consider staying with us again in the future, allowing us the opportunity to provide a more satisfactory experience.Best regards,Sara ReceptionApex Grassmarket Hotel

6/10 Okay

SUSIE

Travelled with partner
Liked: Staff & service, amenities
Just an average hotel in a very busy area. Lots of shopping and close to many attractions but I was disappointed in the room (careful to read the amenities list as there is no a/c) and while room was clean felt the property was a bit frumpy and in major need of renovations. Also expensive for the quality of the hotel.
Stayed 3 nights in May 2024
Response from Apex Grassmarket Hotel on May 17, 2024
Dear Susie,Thank you for taking the time to share your feedback. We appreciate your comments and are sorry to hear that your stay did not meet your expectations.Our central location does indeed provide convenient access to shopping and attractions, but we regret that the room and property did not meet your standards. We apologise for any inconvenience caused by the absence of air conditioning and understand how important this amenity can be for a comfortable stay. Your comments regarding the overall condition of the property are noted.We strive to provide value and quality, and it's clear that we fell short during your visit. Your feedback is invaluable in helping us improve, and we hope you might consider staying with us again in the future to see the improvements we are making.Best regards,Sara ReceptionApex Grassmarket Hotel

10/10 Excellent

Maryellen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Comfortable, clean and spacious room. Helpful, friendly staff. Would definitely return.
Stayed 6 nights in May 2024
Response from Paul / Assistant Night Manager on May 12, 2024
Dear Maryellen,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything
Stayed 2 nights in May 2024
Response from Paul / Assistant Night Manager on May 13, 2024
Dear Michael,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,

2/10 Terrible

Debra

Stayed 1 night in May 2024
Response from Dave on May 18, 2024
Dear Debra, Thank you for your review! Thank you again for your feedback. We look forward to welcoming you back on your next visit. Warm regards Dave Holmes Duty Manager

10/10 Excellent

Julia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved where the hotel was located in Grass Market. The view of the castle from our room was absolutely amazing. Although there wasn't a lot of retail stores in the area, it was easy to hop on a bus or get an Uber. The restaurant selection in Grass Market was plentiful. And the staff was extremely accommodating . We will definitely stay there again.
Stayed 3 nights in Apr 2024
Response from Paul / Assistant Night Manager on May 11, 2024
Dear Julia,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,

6/10 Okay

Todd, Loveland

Disliked: Staff & service, property conditions & facilities
Location was good…. Hotel very average. No air conditioning. Shower situation with VERY high tub to step over awkward and not safe. Lots of steps from street level to check-in very unusual and difficult.
Stayed 3 nights in May 2024
Response from Paul / Assistant Night Manager on May 10, 2024
Dear Todd,Thank you for taking the time to share your feedback about your recent stay with us. We strive to provide a positive experience for all our guests, and it's always rewarding to learn when we've succeeded.We appreciate your feedback regarding the room temperature control. We apologise for any inconvenience this may have caused. Rest assured, we'll look into improving this aspect to enhance the comfort of our guests in the future.We thank you for bringing this to our attention. If your travels bring you back to Edinburgh, we would love the opportunity to host you again and provide an even better experience.Kind Regards,

10/10 Excellent

Brian

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in Edinburgh. Awesome view of Edinburgh Castle. Lots of restaurants right across the street. Easy access to transportation and walkable to lots of tourist sites.
Stayed 1 night in May 2024
Response from Paul / Assistant Night Manager on May 14, 2024
Dear Brian,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,

8/10 Good

Yvette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you want location and convenience, choose APEX Grassmarket! An amazing stay after a long journey from Sydney. A castle room with the most brilliant view and we wanted for nothing. The room was clean and our stay was easy on the 4th floor. We parked in the carpark with any issues and we highly recommend for convenience, location, access, price and service!
Stayed 2 nights in Apr 2024
Response from Paul / Assistant Night Manager on May 7, 2024
Dear Yvette,Thank you for taking the time to share your feedback, we are pleased to hear that you had a positive experience overall.Your feedback is valuable to us, and we are always looking for ways to improve. If there are specific areas where you think we can enhance our services or any suggestions you'd like to share, please feel free to let us know.We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable experience.Thank you once again for your review!Kind Regards,

8/10 Good

Jon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in old town Edinburgh! Walk to everything. Great pubs and food options just outside your door. Beware of noise on Friday/Saturday nights if your window is open. Room on fourth floor got hot.
Stayed 3 nights in Apr 2024
Response from Paul / Assistant Night Manager on May 6, 2024
Dear Jon,Thank you for taking the time to share your feedback, we are pleased to hear that you had a positive experience overall.Your feedback is valuable to us, and we are always looking for ways to improve. If there are specific areas where you think we can enhance our services or any suggestions you'd like to share, please feel free to let us know.We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable experience.Thank you once again for your review!Kind Regards,

8/10 Good

Ginger, Morgan Hill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in excellent location. Great breakfast options and good service. Alisdair on the front desk was the highlight of our stay. He was kind, friendly, and went above and beyond to welcome us to the hotel. He made sure my husband was able to park in their full lot, took our luggage to our room while we parked, and took a few moments to wish us well on our departure.
Response from Paul / Assistant Night Manager on May 5, 2024
Dear Ginger,Thank you for taking the time to share your feedback, we are pleased to hear that you had a positive experience overall.Your feedback is valuable to us, and we are always looking for ways to improve. If there are specific areas where you think we can enhance our services or any suggestions you'd like to share, please feel free to let us know.We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable experience.Thank you once again for your review!Kind Regards,

10/10 Excellent

Doug

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great View of the Castle
Stayed 5 nights in Apr 2024
Response from Paul / Assistant Night Manager on May 4, 2024
Dear Doug,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,

6/10 Okay

Kristy

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
For the price it was not up to par. The outlets did not work. We were place on the first floor and could everything from outside. It was so noisy we did not sleep the night. Horrible.
Stayed 3 nights in Apr 2024
Response from Reception on May 2, 2024
Dear Kristy,Dear guest,Thank you for taking the time to share your experience with us. We're truly sorry to hear that your stay did not meet your expectations.We apologize for the inconvenience caused by the non-functional outlets in your room. This is certainly not the standard of service we strive to provide, and we regret any inconvenience this may have caused during your stay. Your feedback has been shared with our maintenance team to ensure that this issue is promptly addressed.We understand that noise disturbances can significantly impact the quality of your stay, and we apologize for any discomfort you experienced due to noise from outside. Please know that we take guest comfort and satisfaction very seriously, and we will take additional measures to minimize noise disturbances in the future.We appreciate your feedback as it helps us identify areas for improvement. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience you deserve.Warm regards,

10/10 Excellent

ANGELA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location for exploring the old town. Rooms very comfortable and roomy. Fan provided kept us cool. Food very good at breakfast. Staff very helpful.
Stayed 3 nights in Apr 2024
Response from Dave on May 1, 2024
Dear Angela, Thank you for your feedback! We always strive to provide a convenient location for our guests to explore and to start their day off right. If you have any further comments or suggestions, we'd love to hear them to ensure we continue to meet your expectations. We hope to welcome you back again soon! Kind regards, Dave Holmes Duty Manager

10/10 Excellent

Doug

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A gem on Grassmarket! What a beautiful view of the Castle. Superb service. A five star facility for sure!
Stayed 3 nights in Apr 2024
Response from Reception on Apr 30, 2024
Dear Doug,Thank you so much for your glowing review! We're thrilled to hear that you enjoyed the stunning view of the Castle and that our service met your expectations. It's always our goal to provide a five-star experience for our guests, and we're delighted that we could deliver on that for you. We hope to welcome you back again soon!Kind regards

10/10 Excellent

Bryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a perfect hotel! You couldn’t ask for a better location, so close to everything…very walkable, safe at night. Rooms were clean and the staff very helpful. Food and drinks were awesome. Will definitely book again if we are ever in Edinburgh again.
Stayed 2 nights in Apr 2024
Response from Reception on Apr 30, 2024
Dear Bryan,We're delighted to hear that you had such a fantastic experience with us! It's wonderful to know that our central location made exploring Edinburgh easy and safe for you, and we're thrilled that you found our rooms clean, our staff helpful, and our food and drinks to your liking. We'd be honored to host you again whenever your travels bring you back to Edinburgh. Thank you for choosing us!Warm regards

8/10 Good

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Dave on May 1, 2024
Dear Jesse, Thank you for your feedback! We always strive to provide a convenient location for our guests to explore and to start their day off right. If you have any further comments or suggestions, we'd love to hear them to ensure we continue to meet your expectations. We hope to welcome you back again soon! Kind regards, Dave Holmes Duty Manager

8/10 Good

Maddie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was good. Parking was tight. Bed was extremely uncomfortable.
Stayed 2 nights in Apr 2024
Response from Reception on Apr 30, 2024
Dear Maddie,Thank you for sharing your feedback with us. We're glad to hear that you found our property satisfactory overall. We apologize for any inconvenience you experienced with our parking situation and for the discomfort of the bed. Your comments are valuable to us, and we will certainly look into ways to improve in these areas. If you ever decide to stay with us again, please don't hesitate to let us know how we can make your stay more comfortable. We appreciate your honesty and hope to have the opportunity to exceed your expectations in the future.Kind regards

10/10 Excellent

timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and facilities were good.
Stayed 2 nights in Apr 2024
Response from Reception on May 2, 2024
Dear Timothy,Thank you for sharing your positive feedback with us. We're delighted to hear that you enjoyed our hotel's great location and found our facilities to your satisfaction.Providing a convenient and comfortable experience for our guests is our top priority, and we're thrilled that we could meet your expectations in these aspects.We hope to have the pleasure of welcoming you back again in the future for another enjoyable stay. If there's anything we can do to make your next visit even better, please don't hesitate to let us know.Warm regards,

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Exceptional customer service by two young front desk staff
Stayed 3 nights in Apr 2024
Response from Reception on Apr 27, 2024
Dear Michael,We're delighted to hear about your exceptional experience with our front desk staff! Providing outstanding customer service is at the heart of what we do, and we're thrilled that two of our team members made such a positive impression on you. We'll be sure to pass along your kind words to them as recognition for their dedication. Thank you for taking the time to share your feedback, and we look forward to welcoming you back for another enjoyable stay in the future!Kind regards,

8/10 Good

barry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top stay
Stayed 1 night in Apr 2024
Response from Reception on Apr 27, 2024
Dear Barry,Thank you for your brief but positive review! We're thrilled to hear that you had a top-notch stay with us. If there's anything specific you loved about your experience or any feedback you'd like to share, we'd love to hear it. We hope to have the pleasure of welcoming you back for another fantastic stay in the future!Kind regards

10/10 Excellent

Micah

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a room with a view of Edinburgh castle, fanrastic!
Stayed 3 nights in Apr 2024
Response from Reception on Apr 27, 2024
Dear Micah,That sounds absolutely breathtaking! We're delighted that you enjoyed the view of Edinburgh Castle from your room. It's truly one of the highlights of staying with us. Thank you for sharing your experience, and we hope you'll come back to enjoy more of our fantastic views in the future!Kind regards

10/10 Excellent

Cristina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accessible to restaurants
Stayed 4 nights in Apr 2024
Response from Dave on May 1, 2024
Dear Cristina, Thank you for your feedback! We always strive to provide a convenient location for our guests to explore and to start their day off right. If you have any further comments or suggestions, we'd love to hear them to ensure we continue to meet your expectations. We hope to welcome you back again soon! Kind regards, Dave Holmes Duty Manager

10/10 Excellent

Pauline

Travelled with group
The hotel was very clean. The staff was very professional, and the area was wonderful to walk all through the Edinburgh castle area and more.
Stayed 4 nights in Apr 2024
Response from Reception on Apr 27, 2024
Dear Pauline,Thank you for your glowing review! We're thrilled to hear that you found our hotel to be very clean and our staff to be professional. It's fantastic to know that you enjoyed exploring the Edinburgh Castle area and beyond. We strive to provide a memorable experience for all our guests, and we're delighted that you had such a positive stay. We hope to have the pleasure of welcoming you back for another wonderful visit soon!

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Dave on May 1, 2024
Dear Carol, Thank you for your feedback! We always strive to provide a convenient location for our guests to explore and to start their day off right. If you have any further comments or suggestions, we'd love to hear them to ensure we continue to meet your expectations. We hope to welcome you back again soon! Kind regards, Dave Holmes Duty Manager

10/10 Excellent

Bobby

Stayed 3 nights in Apr 2024
Response from Paul / Assistant Night Manager on May 14, 2024
Dear Bobby,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,

10/10 Excellent

Kathleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel had amazing views of Edinburg Castle and was in close proximity to many of Edinburg’s historic sites. The room was comfortable and the staff were friendly and helpful.
Stayed 1 night in Apr 2024
Response from Reception on Apr 23, 2024
Dear Kathleen,Thank you for sharing your experience! It sounds like you had a wonderful stay at our hotel. We're thrilled to hear that you enjoyed the breathtaking views of Edinburgh Castle and found our location convenient for exploring the city's historic sites. Providing comfortable rooms and friendly, helpful staff are top priorities for us, so we're delighted that you felt well taken care of during your visit. We appreciate your kind words and hope to welcome you back again soon!Kind regards,Judita

10/10 Excellent

Morgan

Stayed 3 nights in Apr 2024
Response from Paul / Assistant Night Manager on May 12, 2024
Dear Morgan,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,

10/10 Excellent

Robert Anthony

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will say this is a great place to stay.
Stayed 2 nights in Apr 2024
Response from Paul / Assistant Night Manager on Apr 19, 2024
Dear Robert Anthony,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,

10/10 Excellent

Victoria

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location with a view of Edinburgh castle out our window.
Stayed 1 night in Apr 2024
Response from Paul / Assistant Night Manager on Apr 19, 2024
Dear Victoria,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,