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Reviews of AmericInn by Wyndham Wadena

2.5 out of 5
AmericInn by Wyndham Wadena
695 Jefferson St. North, Wadena, MN

Reviews

8.2

Very good

Rating 10 - Excellent. 134 out of 322 reviews" "
Rating 8 - Good. 109 out of 322 reviews" "
Rating 6 - Okay. 43 out of 322 reviews" "
Rating 4 - Poor. 23 out of 322 reviews" "
Rating 2 - Terrible. 13 out of 322 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Brian and Krystal

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was not what was advertised at all! Complete disappointment.
Stayed 1 night in Apr 2024
Response from LaNay on Apr 8, 2024
Thank you for your feedback. I am saddened to hear that you were disappointed by your stay.

8/10 Good

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Very accommodating!! Very nice!
Stayed 1 night in Apr 2024
Response from Lanay on Apr 8, 2024
Thank you for staying with us! We appreciate your business.

8/10 Good

DeAnne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The employees were friendly and efficient. They lobby was clean but it was extremely hot in the lobby and hallways. Our room was fine except the windows were in dire need of cleaning, there was what appeared to be a large dog paw print on the head board and the fan in the bathroom did not work and the metal was rusting in the bathroom .
Stayed 1 night in Apr 2024
Response from LaNay on Apr 7, 2024
Thank you for your feedback. I sincerely apologize if your room was not as clean as it should be. I will have housekeeping do an extra thorough cleaning of your room. On the bright side … it’s finally spring and the heaters don’t know if they should run or not.

8/10 Good

Teresa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Pool was not open, would have really liked a hot tub and workout area without leaving the building.
Stayed 2 nights in Mar 2024
Response from LaNay on Apr 2, 2024
Hi Teresa. Thank you for your feedback. We had to close the pool in order to update the equipment in our mechanical room. I apologize for the inconvenience of having to use an alternate facility.

2/10 Terrible

Casey

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The said the pool wasn’t working because of a coil. Then they cemented the hot tub up. The sink had some cracks on it. The carpet was a little torn by the door going into the room. They said they will give you a key to a different place to go use the pool there. We use to like going to this place because it was nice. Now we are going to find a different place to stay.
Response from LaNay on Mar 31, 2024
I do apologize for the pool being down. We had to overhaul our equipment. Unfortunately our pump arrived damaged and it is unsafe to operate without a working filtration system. Hopefully you give us a chance again in the future.

10/10 Excellent

Gary

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from LaNay on Mar 31, 2024
Thank you for feedback! I’m pleased to see that you enjoyed your stay. Have a great rest of the weekend.

4/10 Poor

Trisha

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from LaNay on Mar 18, 2024
Thank you for providing feedback. I checked the front desk to find any notes on your stay and did not find any. I am sorry to see that you did not have a good stay. We strive to provide a positive experience for all of our guests.

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady at the front desk was very pleasant and friendly.
Stayed 1 night in Mar 2024
Response from clark on Mar 18, 2024
Hi Sarah,Thank you so much for the kind words and I am so glad that you enjoyed your stay. We are looking forward to seeing you again soon. Have a great week. Dan

10/10 Excellent

Kara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Clean!
Stayed 1 night in Mar 2024
Response from LaNay on Mar 11, 2024
I am glad that you enjoyed your stay. I will be sure to share your comment with our housekeeping staff.

10/10 Excellent

Tanya

Stayed 1 night in Feb 2024
Response from LaNay on Mar 27, 2024
Thank you for your stay! I am please to see that you enjoyed your time as our guest. Have a fantastic day!

10/10 Excellent

Kyle

Stayed 1 night in Feb 2024
Response from LaNay on Mar 25, 2024
Thank you for your feedback. We appreciate your business!

8/10 Good

Kimberly, Rolette

Stayed 2 nights in Feb 2024
Response from LaNay on Mar 25, 2024
Thank you for taking the time to provide feedback on your stay. Have a great day!

6/10 Okay

Matt

Business traveller
Close to where i was going
Stayed 1 night in Feb 2024
Response from LaNay on Feb 27, 2024
Wadena does have a good location. Thanks for staying with us!

2/10 Terrible

Darryl

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Tub didn't drain properly. Was double charged
Stayed 1 night in Feb 2024
Response from LaNay on Feb 19, 2024
Hi Darryl, I apologize for any confusion. When you check into a hotel, a temporary hold is put on your card to cover any incidentals incurred during your stay. This also holds true for reservations booked outside of the hotel's platform. So while it may seem like you were "double charged", you were not.

8/10 Good

Shelley, Grand Rapids

Travelled with family and small children
Liked: Cleanliness, staff & service
Hot tub is not working, disappointed!
Stayed 1 night in Feb 2024
Response from LaNay on Feb 19, 2024
HI Shelley, Thank you for taking time to provide feedback on your stay. I am sorry to hear that you are disappointed about the hot tub. We are going to be removing it. It has not been listed as one of our amenities for several months.

2/10 Terrible

Kristy

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Took a very long time to be checked in. Had to go back to the desk multiple times to finish check in. Rented a suite. No blankets or pillows for the pull out couch. Asked the desk for 2 blankets and was told she only had 1. No chlorine smell coming from the pool making me question if there was even any in it. Tried the sauna, but had to wait about 30 min before it even started to warm up in it. Sat in it for 5 min, while it was still fairly cold, and ended up with a nasty coughing fit & massive piercing headache so I went back to the room. Couple mins later I ended up with a bloody nose. Dirty feminine pad was in the garbage. Whole room was outdated. Breakfast sucked. Prepackaged waffles that you put in the toaster… tasted awful. The toaster waffles you can buy in the local grocery stores taste way better. Only food worth eating was the bagels. The bananas weren’t even edible. They were green. Like no yellowing to them at all. I highly do not recommend staying there.
Stayed 1 night in Feb 2024
Response from LaNay on Feb 19, 2024
Hi Kristy, I am sorry to hear that you had such a poor stay. It is hard for me to comment on the condition of your room, as I am unable to find your stay in our system to pinpoint a specific room. Here at AmericInn by Wyndham, we have high cleanliness standards. I can assure you that our pool is on a calibrated system to ensure the proper mixture of chemicals at all times. A pool that smells highly of chlorine is not calibrated to the correct levels. I am also saddened to hear that you were not able to find something to eat from our complimentary breakfast. We offer at least 3 hot items daily, as well as a variety of both refrigerated and shelf stable items.

8/10 Good

Gayle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from LaNay on Feb 19, 2024
Thank your for staying with us! We look forward to serving you in the future.

8/10 Good

Kat

Travelled with family
Liked: Cleanliness, property conditions & facilities
We enjoyed our stay
Overall we had a good stay; the price was good, staff was friendly, and our room and the hotel itself was clean. The hot tub being closed was a bummer but my kiddos and I enjoyed swimming in the pool.
Stayed 1 night in Jan 2024
Response from LaNay. on Jan 27, 2024
Thank you for your feedback. I am glad you enjoyed your stay! I apologize for the hot tub.

10/10 Excellent

Aaron

Travelled with family
Stayed 1 night in Jan 2024
Response from LaNay on Jan 15, 2024
Thank you for staying with us! We look forward to being able to serve you again in the future.

6/10 Okay

Susan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were not able to get a room key as the machine was not working the front desk person stated. I find this very odd and I felt very uncomfortable about this situation.
Stayed 1 night in Jan 2024
Response from LaNay on Jan 15, 2024
HI Susan, Please accept my apologies for not being able to make you a key while we awaited our new lock system to be installed. It is now in working order.

4/10 Poor

Bethany

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The locks did not work for our stay, we were not given keys and had to keep our room door ajar to be able to gain re-entry. We had a pull out couch, not extra bedding in the room and they seemed rather anointed when we asked for some. Hot tub did not work. Phone in room did not work so you couldn’t call the desk. I have immobility issues so this was t easy, especially being one of the farthest rooms from the desk. The phone was bitterly not plugged it to anything. No cords to or from. Nothing but a decoration piece. I had asked to changed my reservation because I was getting in later then expected and they refused. I think this is pretty ironic seeing there were so many issues, and concerns for safety at the time. We usually come up and stay there a few times a year but this was just awful and how they would work with us even though they couldn’t lock their own doors. We should have been notified of this prior to our arrival and been asked if we wanted to cancel or change dates. Not super convenient to have to take everything with you each time y oh leave the room in case some random person would walk in.
Stayed 1 night in Dec 2023
Response from LaNay on Jan 15, 2024
Hi Bethany, I do apologize for not being able to make you your own key card while you stayed, as only the staff had keys. I'm sorry if there was some confusion and you were under the impression that the locks were not in working order. We have since gotten a new key making system.

10/10 Excellent

Justin

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was great other then the mattress was hard as a rock.
Stayed 1 night in Dec 2023
Response from LaNay on Jan 2, 2024
Thank you for your feedback. Happy New Year!

10/10 Excellent

Kelly P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our New Favorite Place
My fiancé and I stayed overnight for a family Christmas event, and when we finally did arrive at the hotel, the staff were extremely nice and professional at check in and other encounters. The room was very clean, and the bed incredibly comfortable. The room may have been a little outdated, but it felt warm and inviting… And we now have a favorite hotel in the AmericInn in Wadena. My fiancé loves the family friendly atmosphere also, lots of children with their parents at the pool!
Stayed 1 night in Dec 2023
Response from LaNay on Dec 29, 2023
Hi Kelly, Thank you for taking the time to fill out such a positive review. We really try to deliver a friendly experience to our guests. I will be sure to pass this along to my team.

4/10 Poor

Lynn

Travelled with family
Disliked: Property conditions & facilities
The locks on the doors didn’t work so you couldn’t leave anything of value if you went out of your room. Had to move rooms because we had no TV remote. Staff was fine. TV was small. Don’t know if we will stay there next time. $140.00 is a lot to spend if not able to leave your room.
Stayed 1 night in Dec 2023
Response from LaNay on Dec 18, 2023
Hi Lynn, I do apologize for only the staff having room keys. It is only temporary while we wait for our new locks to be installed.

6/10 Okay

Sara

Travelled with family
Disliked: Staff & service
Not great
Check in was frustrating. The woman working the front desk seemed confused that the two rooms I booked had already been paid for. The key card system was not working so we couldn’t get back into our room without assistance. Remote for tv didn’t work. At least our stay was simply to sleep.
Stayed 1 night in Dec 2023
Response from LaNay on Dec 17, 2023
Hi Sara, I am sorry to hear that there were issues with your stay. I take all feedback seriously and will work on retraining the front desk person to ensure smoother check- in.

4/10 Poor

Ivy

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The sofa in the room was a sleep sofa. Cushions in terrible condition and it couldn't even be used. Pool was not available either because of maintenance issues.
Stayed 2 nights in Dec 2023
Response from LaNay on Dec 11, 2023
Thank you for your feedback. I am terribly sorry that the pool was down for maintenance.

8/10 Good

Jered

Liked: Cleanliness, staff & service
As one of the only hotel options in Wadena it's not a bad place to stay for a couple of nights. Knocking it down a couple of stars because the key writer was broken during my stay so I had to go to the front desk to be let in my room every time I came back which was a bit weird. Also, based on previous reviews and my experience it seems like the hot tub is perpetually broken which is kind of a bummer. That said, staff were very accommodating and I would likely stay here again the next time I'm in town.
Stayed 2 nights in Dec 2023
Response from LaNay on Dec 7, 2023
Thank you for your feedback. Once again, we apologize for the key issue. It was very inconvenient while we waited for our new system.

10/10 Excellent

Destiny

Liked: Cleanliness, property conditions & facilities
The facility is clean and the staff is polite and helpful
Stayed 1 night in Dec 2023
Response from LaNay on Dec 7, 2023
Thank your for staying with us!

10/10 Excellent

TAMMY

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ADA room that I had did NOT have a usable shower for my foot. There is no access to adjusting the water temperature once inside the shower. Also, no way of turning on or off the water itself once seated in the shower.
Stayed 1 night in Nov 2023
Response from LaNay on Nov 21, 2023
Thank you for your feedback. We have bathroom remodels coming up this winter and will take this into consideration.

8/10 Good

Crystal, CLEMENTS

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Overall was fine; but our room smelled bad and things really need updating. I stay here numerous times a year and this hotel has really gone downhill in the last couple years
Response from LaNay on Nov 20, 2023
Thank you for your feedback.

6/10 Okay

mary ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Our room had no heat. The front desk gals promptly moved us to another room but the toilet didn't flush. We used the restroom at the pool. They couldn't give us a discount because I paid through Expedia. I will book directly through hotels from now on
Stayed 1 night in Nov 2023
Response from LaNay on Nov 20, 2023
Thank you for your feedback

10/10 Excellent

Peggy

Stayed 1 night in Nov 2023
Response from LaNay on Dec 4, 2023
Thank you for your feedback

2/10 Terrible

Jackie

Stayed 3 nights in Oct 2023
Response from LaNay on Nov 20, 2023
Thank you for your feedback.

10/10 Excellent

Chad E

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very satisfied
Stayed 1 night in Oct 2023
Response from LaNay on Oct 30, 2023
Thank you for staying with us! I'm glad to hear you had a great experience. We look forward to seeing you again in the future.

10/10 Excellent

Kelly

Stayed 1 night in Oct 2023
Response from LaNay on Nov 20, 2023
Thank you for your feedback

6/10 Okay

James

Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from LaNay on Oct 24, 2023
Thank you for your feedback

6/10 Okay

Tasha

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We stay there a fair amount, a few times a year. We are exhausted of the hot tub being out of order all of the time. The breakfast has really declined in the recent years. Also, with having to slam doors to get them to shut, it jiggled our door lock over and locked us out. Thankfully the girl working was able to get us in and she was so sweet but time to start upgrading AmericInn.
Stayed 3 nights in Oct 2023
Response from LaNay on Oct 21, 2023
Thank you for your feedback. We have upgrades scheduled this winter.

10/10 Excellent

Pablo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Oct 2023
Response from LaNay on Oct 20, 2023
Thank you for staying with us!

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from LaNay on Oct 17, 2023
Thank you for your positive feedback! We look forward to seeing you again.

4/10 Poor

King,

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I found this property mediocre. The rooms need to be updated. The bathroom was missing the bar in the shower so it exposed holes on the bath. The tissues needed to be refilled. The tissues I saw had a blue stripe down the middle so they were not usable. The bathtub had a dark ring in the tub.
Stayed 1 night in Oct 2023
Response from LaNay on Oct 9, 2023
Thank you for your feedback. Guest room refresh is scheduled to start this upcoming winter.

8/10 Good

Jessica

Stayed 1 night in Oct 2023
Response from LaNay on Oct 9, 2023
Thank you for staying with us!

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from LaNay on Oct 9, 2023
Thank you for staying with us!

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
. We were in town for a horse barrel race. I was very happy with how clean everything was from our room to the lobby. The front desk people were amazing and very helpful. I will stay here again in the future. They are also a pet friendly place.
Stayed 3 nights in Sep 2023
Response from LaNay on Oct 7, 2023
Thank you for staying with us! I will be sure to share your positive feedback with our staff.

10/10 Excellent

gaye

Stayed 1 night in Sep 2023
Response from LaNay on Oct 20, 2023
Thank you for staying with us!

8/10 Good

Joey, Clarksville

Liked: Cleanliness, staff & service
The staff was very helpful and pleasant
Stayed 3 nights in Aug 2023
Response from LaNay Whitaker - General Manager on Sep 21, 2023
Thank you for recognizing our staff! I will be sure to let them know they are appreciated.

6/10 Okay

kristi, Oak Grove

Travelled with partner
Liked: Cleanliness, staff & service
Good location
Stayed 1 night in Sep 2023
Response from LaNay Whitaker - General Manager on Sep 18, 2023
Thank you for your feedback

4/10 Poor

Susan, Hutchinson

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The room did not match the pictures on line. Only one of the 2 TV’s worked. The heater/air conditioner in the room did not work. When turned on it smelled like something burning so we turned it off right away. We asked for a room change, but nothing available. Requested a reduction in rate as it was definitely not what we paid for, but denied. Will not stay ever again.
Stayed 1 night in Sep 2023
Response from LaNay Whitaker - General Manager on Sep 14, 2023
Hi Susan, I sincerely apologize for any inconveniences that you incurred on your stay last night. We are grateful for the opportunity to correct these before you check back in this afternoon. We strive to provide a comfortable, relaxing experience for all of our guests.

10/10 Excellent

Lyanne

Stayed 1 night in Sep 2023
Response from LaNay on Oct 6, 2023
Thank you for staying with us!

10/10 Excellent

Catherine

Stayed 1 night in Sep 2023
Response from LaNay on Oct 3, 2023
Thank you for staying with us. We hope to see you again!

8/10 Good

Cheryl

Stayed 1 night in Sep 2023
Response from LaNay Whitaker on Sep 30, 2023
Thank you for staying with us!