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"Your response is unacceptable. The Royal Hotel was closed for refurbishment at the time of my booking — a fact that should have been known to Hotels.com before confirming any reservations. It is embarrassing that such a booking was confirmed in the first place, and the stress caused is entirely due to your company’s failure to ensure the property was operational. I will be taking this matter up with my travel insurance provider and expect Hotels.com to review its internal processes to prevent...

"Awesome place to stay"

"The Breakfast was lovely, and the owner was always helpful and great for a chat. The location was perfect for the panorama route"

"Room is very nice & staff was very kind & helpful."

"Enjoyed the stay very much. "

"Great budget accommodation Comfortable bed Wonderful friendly and helpful staff "

"Great relaxing stay, very friendly & helpful staff. the high street was walkable distance so great choice of bars and restaurants."

"The garden room that I booked was just okay a bit disappointed as here is not even a single bottle of water in the room I have forgotten to make provision for water...the breakfast is a bit disappointed compared to the dinner which is delicious 😋"

"rooms are not up to the standard as expected, bathrooms are outside which is inconvenient when in need to use in the night."

"Wonderful property, very convenient location, clean and very well equipped "

"Fantastic location, fabulous breakfast with many homemade items and great hosts. "

"Superb hotel! We love it. An annual visit we would not miss. Highly recommended."

"L'endroit est magnifique, à côté d'une rivière,la nature,les bruits des animaux,la tente est bien mais je pense plutôt en été et printemps,en ce moment c'est l'hiver,du coup on a eu un peu froid mais le séjour s'est tout de même bien déroulé... C'est rudimentaire mais bien équipé, prévoyez des boules quies pour les bruits extérieurs... Il y'a deux piscines ( pas testés), l'une d'eau froide et l'autre d'eau chaude... Pas loin d'une cascade ( 5 minutes à pied) Les sanitaires communs sont très...

"Hi we had a wonderful stay. Will definitely come back."

"Very nice hotel and friendly staff. Thank you!"

"Amazing place and service. Room was very clean, good food and staff gabe all the support to schedule transfer and safaris."

"We loved this little gem of a property. Definitely cute, cozy, and well-maintained. We booked a very last-minute stay, and they were able to accommodate us. Jane made us an amazing and delicious breakfast. I would definitely stay here again."

"EVERTHING about this place defies description, from the villas, to the 5 Star meals, to the staff…words fall short!"

"What a fantastic stay at Africamps Mackers in Hazyview. Not only is the location breathtaking, but the accommodation is perfectly crafted for a glamping experience. It had everything we needed. We had the best time and are definitely Africamp fans. "