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"Your response is unacceptable. The Royal Hotel was closed for refurbishment at the time of my booking — a fact that should have been known to Hotels.com before confirming any reservations. It is embarrassing that such a booking was confirmed in the first place, and the stress caused is entirely due to your company’s failure to ensure the property was operational. I will be taking this matter up with my travel insurance provider and expect Hotels.com to review its internal processes to prevent this from happening to other customers."

"The highlights of our stay here were the incredibly friendly staff and the generous food options. The service was akin to 5 star hotels - attentive, thoughtful and friendly. The food was plentiful and it was nice to have choices for dinner and breakfast. The room was suitable for our needs for a few nights and very clean and tidy. "

"We like everything in this HOTEL MERCURE!.,. The amazing Food, Antoinette help us how to reach KRUGER NATIONAL PARK and staff was very kind. I recommend this place to star any SAFARI Adventure. Two thumbs up 👍 👍"

"Its been our second time to Hazyview Cabanas and it was an amazing experience the 8 sleeper units have been newly revamped. So modern and clean absolutely loved it. The facilities and activities for the kids and families over the holiday perios was great. Friendly welcoming staff and the Rivers edge resturant was great if you dont feel like having a break from the kitchen."

"The Best Experience Ever! We Felt Like Royalty! AM Lodge totally blew us away. From the moment we arrived, the staff made us feel incredibly special. The place itself is absolutely gorgeous. The rooms are super comfortable, beautifully designed, and tucked away in nature, which made it feel really peaceful and private. The safari was amazing!! It was personalized just for us, and our guides Sbu and Benjamin were so knowledgeable and fun. We got to see so many animals up close, and experienced some amazing sunrises and incredible sunsets. After the safari, we treated ourselves to a massage at the spa, and wow… it was heavenly. Super relaxing and exactly what we needed. The food deserves a huge shout-out too. Chef Anna is incredible! Every meal was delicious and beautifully presented. Honestly, some of the best food we’ve ever had while traveling. But the real star of the show was the service. Raydene and every single member of the team went above and beyond to make sure we were happy and comfortable. We’ve stayed in some great places before, but this was next level. If you’re thinking about booking a stay here…. do it. It’s worth every penny. We’ll never forget this experience!"

"Very nice stay"

"Food is good, presentation amazing staff friendly, housekeeping a little slow but okay beautiful place "

"What a fantastic property right inside the game reserve with daily game drives to catch the big five. The food and service, including impeccable hospitality were the highlight of staying here. It’s a beautiful, luxurious modern property, right across the HDS airport. Highly recommend staying for atleast 2 nights ideally three! "

"Good"