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"The hotel have engaged a new consultant to improve staff service. Throughout our stay we noted improvement in staff service as this consultant helped the staff. "

"Very attentive hosts and staff. The property is maintained well and the pool is nice. Whilst certain facets seem slightly dated, overall it’s a lovely hotel to stay at. "

"This is a place with beautiful scenery by the lake and Buddhist stuupa . Highly recommend for wedding shooting Very beautiful place."

"Excellent service. "

"Clean, excellent service, great food!"

"The main reason i score this hotel 1 star is because the hotel manager ripped me off on a tour.. he charged me 130 euro on the basis i was the only booking… he subsequently sold a couple later that day and charged them 80 euro each… of course i asked what they paid, so i was annoyed and told him… eventually he refunded approx 25 euro… not a good experience at all… One other small but interesting point.. one breakfast i didn’t get to choose from the menu.. i was served beef curry..without a choice, from the last nights dinner menu Don’t stay here!!!"

"Good"

"The food is the best I've had in Sri Lanka "

"The Heritage is set in a fabulous location, in magnificent grounds on the edge of a lake, peaceful and comfortable. Yet in easy reach of the Sacred City. The staff were helpful and breakfasts superb."