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"Above all else, the one thing that created a lasting and extremely favorable impression was Krissy. She was non stop, greeted every customer as they were the most important person to step through the door. Attentive and pre-emptive of their needs. I cannot believe that any customer left without feeling valued (including ourselves)."

"Clean and comfortable. Late check out no problem. "

"Clean room, excellent staff, pretty location "

"Gorgeous old hotel in British style with beautiful grounds and pool. Great staff. Whole property well maintained. Very convenient location."

"Great location for walking to thermal baths and restaurants."

"This was the most beautiful room! Spa inside, jacuzzi outside, view of the mountains, and an enormous and opulent room. Fabulous stay!!!"

"The whole experience from checking in to leaving was everything and more, great staff and accommodation the room had everything and nothing was not thought of. We were welcomed by Brit who was charming - the room had all we needed and was decorated beautifully - great bed, comfy sofa and arm chair - lovely spa bath and a little outside area to sit in privately. Couldn’t have asked for more. There was even complimentary laundry washing and drying machines. Thank you for a great stay "

"Had a great stay - room was very clean and comfy and a huge bonus was having sky tv (including sports) in the room! Rooms were warm and surprisingly quiet between the rooms, the only noise in the morning with people leaving early eg slamming car doors etc. We were a little apprehensive to stay just given some of the previous reviews but honestly for Hanmer prices we felt like we got really good value - it’s not a brand new modern motel but the price reflects this and so long as people go in knowing they aren’t staying at the Ritz there shouldn’t be any issue. The hosts were very friendly and helpful also. We would definitely stay again. "

"Quiet peaceful rooms. Lovely staff. "