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"Room large and kept clean by housekeeping Front desk service lets property down, seems to be complete lack of customer service training. Breakfast not worth taking. Immediate area serves local tastes but too limited for o/s tourists. For transport must rely on Dart App and drivers. A system that appears to work ok like Malaysian Grab. "

"Top value for the price for any length of stay. Clean, comfortable and the staff really go all out in every area of the operation. Close to many attractions, on a public bus route and much more to love."

"Excellent staff, customer service and location. Let down by dated building and rooms. Carpets were past their used by date and dirty, bathrooms were in terrible condition, again requiring renovation."

"Great place for short break holiday with family."

"Not much around the area. Room was what I expected/paid for. Would look to stay somewhere closer to attractions next time. Staff was friendly enough. "

"Amazing stay, really enjoyed myself. Will definitely stay in this hotel if i visit Brunei again"

"If you have a long layover in Brunei airport, this is a great option. Just downstairs from the departure gates, it is just 2 min walk to departure. Includes some vouchers for drink and food machines, but even when one didn't work, it was only $1 to buy"

"We really enjoyed the hotel. The staff was very helpful and drove us around."

"Over the years I have stayed in hundreds of hotels and the staff of the Al-Afiah would be rated in the top 5% of the staffs I have dealt with! Very, very, friendly and helpful."

"Room are very clean. Friendly staff."

"The property is good and the service was very good, just need to be a little more diligent about cleanliness. "

"NICE TO STAY GOOD SELECTION"

"Located within a shopping mall. Check out was not quick."

"Everything was ok except it will be better if reception can check the ordering details during check in."