Exterior
Check availability

Reviews of Hyatt Place Des Moines/Downtown

3 out of 5
Hyatt Place Des Moines/Downtown
418 6th Avenue, Des Moines, IA

Reviews

8.0

Very good

Rating 10 - Excellent. 433 out of 1002 reviews" "
Rating 8 - Good. 268 out of 1002 reviews" "
Rating 6 - Okay. 160 out of 1002 reviews" "
Rating 4 - Poor. 79 out of 1002 reviews" "
Rating 2 - Terrible. 62 out of 1002 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Joanna

Stayed 1 night in Apr 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

4/10 Poor

Marilyn

Travelled with group
Disliked: Staff & service
Property showing "wear and tear". Front desk is not always staffed and the front doors do not open until a certain time === if you go outside and want to get back into the lobby, good luck! Also, they don't make it clear that you should not turn in your room key if your car is in the garage (when checking out) as you won't get out of the parking garage. Probably wouldn't stay there again.
Stayed 1 night in May 2024

4/10 Poor

Ashlee

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

Alexis, Iowa Coty

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Check in was super easy and parking is just across the street. The only thing I would change is our room didn’t have a microwave.
Stayed 1 night in Apr 2024

8/10 Good

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice and in a convenient location. Overall, the hotel is in decent shape, though the rooms could use a bit of an update. Just normal wear and tear. Nothing to be concerned about. Most of the places nearby close early so late night options are few. You can access the Skywalk from the second floor which was nice. Overall, a nice stay.
Stayed 3 nights in Apr 2024

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was helpful and friendly
Stayed 1 night in Apr 2024

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Matt

Business traveller
Liked: Cleanliness, staff & service, amenities
The front desk staff and morning cook were great and very helpful. Hotel is a little dated and could use a facelift but overall well kept and clean.
Stayed 2 nights in Mar 2024

8/10 Good

Liz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Dave

Business traveller
Liked: Cleanliness
Could use some updating
Stayed 2 nights in Mar 2024

10/10 Excellent

Jeanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second stay here, I enjoyed it. The rooms are nice and spacious, parking is across the street for and additional $18. It was an easy walk to Wells Fargo Arena for a concert! I'll stay here again for sure!
Stayed 1 night in Mar 2024

8/10 Good

Lori

Travelled with partner
Rooms were clean bed was comfortable
Stayed 1 night in Mar 2024

10/10 Excellent

Carol

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The downtown skywalk system was very convenient and made it easy to walk to the Iowa convention center/Wells Fargo Arena
Stayed 1 night in Mar 2024

10/10 Excellent

Gary, Edmond

Liked: Cleanliness, staff & service, property conditions & facilities
Good property. Nice breakfast.
Stayed 1 night in Mar 2024

8/10 Good

Valerie

Stayed 2 nights in Mar 2024

10/10 Excellent

Tom

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good sized room
Stayed 2 nights in Mar 2024

8/10 Good

Benjamin, Plattsmouth

Travelled with partner
Liked: Cleanliness, staff & service
Although the garage was close by, the Skywalk is a one way from hotel to garage. Breakfast was decent
Stayed 2 nights in Mar 2024

10/10 Excellent

Jolene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Clint

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and easy with skyway
Stayed 1 night in Jan 2024

10/10 Excellent

Molly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Nice room. Enjoyable breakfast. Only downfalls were that the water in the shower didn't get too warm. Warm enough, but could have been warmer. Otherwise, great stay.
Stayed 1 night in Mar 2024

6/10 Okay

Jamie Lyn

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Feels dated, not the cleanest property, but the staff was friendly and accommodating and the location is good.
Stayed 2 nights in Mar 2024

4/10 Poor

Ray

Travelled with family, Business traveller, Travelled with group
Liked: Staff & service
Disliked: Cleanliness
Was old food in the fridge, previous guests underwear in the drawer,, toilet wasn’t clean,, Luke warm shower on final morning,, Staff were friendly and helpful,,
Stayed 2 nights in Mar 2024

10/10 Excellent

robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just sent a month traveling with my wife around country. My wife has mobility issues. This was the best hotel for her. The keys were spacious room for her to maneuver her cart and low bed height, she has short legs and a bum shoulder. Front deak and hospitality people were amazing and super helpful.
Stayed 1 night in Mar 2024

6/10 Okay

Brittany

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024

2/10 Terrible

Cortez

Stayed 1 night in Feb 2024

10/10 Excellent

Edith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room. Definitely will stay here again.
Stayed 1 night in Feb 2024

10/10 Excellent

Elyricka

Stayed 1 night in Feb 2024

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities
It was an impromptu trip. I enjoyed my stay the first time, so it was a give in to stay there again. Breakfast was good, service was good, and the woman working the kitchen area was AWESOME!
Stayed 1 night in Feb 2024

8/10 Good

Terrence

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I didn’t like is it took forever for the water to get hot in our room . We were on the eighth floor. The rest of the property is great including the breakfast. Staff is great. Room is clean. The hallway is clean and smells good. The heat and air is quiet. The elevators are clean and fast.
Stayed 2 nights in Feb 2024

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Some of the other guests were noisy, but that in on the hotel. Downtown, conveniently, located And easy to get to.
Stayed 1 night in Feb 2024

10/10 Excellent

Joseph

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly at the counter and ease of getting in and iut plus the rooms were very large and comfortable
Stayed 1 night in Feb 2024

8/10 Good

Luis

Stayed 2 nights in Feb 2024

10/10 Excellent

Carson

Liked: Cleanliness, staff & service, property conditions & facilities
We liked the breakfast and the quality of the room. There was noise from the street but that is expected in a city. Parking was inconvenient but not bad.
Stayed 1 night in Feb 2024

6/10 Okay

Steve

Stayed 1 night in Feb 2024

2/10 Terrible

alysse

Stayed 2 nights in Feb 2024

8/10 Good

CARLOS

Stayed 4 nights in Feb 2024

8/10 Good

Alisha

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Parking for this hotel is across the street which was a bit inconvenient, but not terrible. They have a "bar" area that we visited, but sat at the bar waiting for the girl to come over and help us, but ended up leaving to go to a different location for drinks because she never came over. We were the only two sitting there... Breakfast was very good and had a great selection. Our room was clean and comfortable.

8/10 Good

Stephanie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast
Stayed 1 night in Jan 2024

2/10 Terrible

Kamella

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I was so surprised to witness the management be so rude to a visitor. Their reservations were correct based on their confirmation however what the hotel had was different. They got mad at her for the mistake and told her to leave or they will call the police. It was shocking as it seemed to be the reservation mix up. Never witnessed anything like that. We had a group of 25 staying there and we all wanted to leave. Will never book this place again.
Stayed 3 nights in Jan 2024

2/10 Terrible

WENDY

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not only was the staff working at the front desk horribly rude and unprofessional. The hotel itself is in shambles the 1 working elevator was unsafe to use also all the doors connecting to the sky walk were open. The key access system was not working, the downtown has an issue with homelessness. Way too many issues with this hotel to put into a short review.
Stayed 3 nights in Jan 2024

2/10 Terrible

Bohumil

Stayed 3 nights in Jan 2024

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff at check in was the highlight! Very friendly and accommodating
Stayed 1 night in Jan 2024

10/10 Excellent

Tina

Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Front entrance door not working so it was inconvenient as far as frigid cold to have to walk clear arpund to the side of building to enter. Staff was apologetic about it
Stayed 1 night in Jan 2024

10/10 Excellent

Tanisha

Travelled with partner
Liked: Property conditions & facilities
Nice clean facility front door wasn’t working so we had to go through the alley. But overall quiet facility pleasant staff.
Stayed 1 night in Jan 2024

6/10 Okay

Aaron

Stayed 2 nights in Jan 2024

8/10 Good

Lyle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Ethan

Stayed 1 night in Dec 2023

8/10 Good

Toby

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Walter

Stayed 1 night in Dec 2023