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Reviews of Fairfield Inn & Suites by Marriott Des Moines Airport

2.5 out of 5
Fairfield Inn & Suites by Marriott Des Moines Airport
6880 Fleur Dr, Des Moines, IA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 381 out of 550 reviews" "
Rating 8 - Good. 125 out of 550 reviews" "
Rating 6 - Okay. 27 out of 550 reviews" "
Rating 4 - Poor. 10 out of 550 reviews" "
Rating 2 - Terrible. 7 out of 550 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Andre

Liked: Property conditions & facilities
Good
Stayed 1 night in Apr 2024

10/10 Excellent

Jeff, Lincoln

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First and foremost the all the staff we encountered were super awesome and friendly. Especially the young girl who worked the front desk when we checked in. I have 0 complaints about the hotel. Breakfast was good. Pool area was nice and clean. Room was nice and clean. Bed was comfortable. I would definitely recommend to others!
Stayed 2 nights in Apr 2024

8/10 Good

Karen L.

Travelled with family
Liked: Property conditions & facilities
Easy check in. Wonderful employees
Stayed 1 night in Apr 2024

10/10 Excellent

Deborah

Stayed 1 night in Apr 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Mar 2024

10/10 Excellent

Molly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Andrew William

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 3 nights in Mar 2024
Response from Morgan McCullough on Apr 2, 2024
Thank you for the positive response. We are very happy you enjoyed your stay with us, and hope you will choose to stay with us again should your travels bring you back to Des Moines.

2/10 Terrible

Lee

Stayed 1 night in Feb 2024
Response from Morgan McCullough on Apr 2, 2024
Thank you, for taking the time to survey. Unfortunately, giving us such a low score without even a tidbit of information as to why does not help us in our never-ending pledge for constant improvement & growth. Hopefully, we will have another opportunity should your travels bring you back to Des Moines to provide you with a more positive experience.

6/10 Okay

Joseph

Business traveller
Disliked: Staff & service, room comfort
Check out time it’s at 11am, we had our do not disturb sign on, and room service keep knocking at our door at 7:30am. Very annoying
Stayed 1 night in Jan 2024
Response from Morgan McCullough on Apr 2, 2024
Thank you for the positive response. We are very happy you enjoyed your stay with us, and hope you will choose to stay with us again should your travels bring you back to Des Moines.

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Early flight
Clean quiet room Good steakhouse next door
Stayed 1 night in Jan 2024
Response from Morgan McCullough on Apr 2, 2024
Thank you for the positive response. We are very happy you enjoyed your stay with us, and hope you will choose to stay with us again should your travels bring you back to Des Moines.

10/10 Excellent

Krystal

Liked: Cleanliness, staff & service, property conditions & facilities
Easy, free shuttle from and to the airport. Decent steakhouse across the parking lot. Would stay here again.
Response from Morgan McCullough on Jan 24, 2024
Thank you for the positive response. We are very happy you enjoyed your stay with us, and hope you will choose to stay with us again should your travels bring you back to Des Moines.

10/10 Excellent

Randy

Liked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Morgan McCullough on Jan 24, 2024
Thank you for the positive response. We are very happy you enjoyed your stay with us, and hope you will choose to stay with us again should your travels bring you back to Des Moines.

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Morgan McCullough on Jan 24, 2024
Thank you for the positive response. We are very happy you enjoyed your stay with us, and hope you will choose to stay with us again should your travels bring you back to Des Moines.

10/10 Excellent

Carri

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Morgan McCullough on Jan 24, 2024
Thank you for the positive response. We are very happy you enjoyed your stay with us, and hope you will choose to stay with us again should your travels bring you back to Des Moines.

2/10 Terrible

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Morgan McCullough on Jan 24, 2024
Thank you for the positive response. We are very happy you enjoyed your stay with us, and hope you will choose to stay with us again should your travels bring you back to Des Moines.

2/10 Terrible

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities
The elevator wasn’t working. It hasn’t worked since July. I have trouble walking and climbing stairs. If I would have known the elevator wasn’t working I would’ve made reservations in another hotel.
Stayed 1 night in Nov 2023
Response from Morgan McCullough on Jan 24, 2024
Thank you for the positive response. We are very happy you enjoyed your stay with us, and hope you will choose to stay with us again should your travels bring you back to Des Moines.

10/10 Excellent

Kateka

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay! Brandy was very accommodating with our bags being dropped early while we visited the last of the family! Thank you Fairfield!
Stayed 1 night in Nov 2023
Response from Morgan McCullough on Nov 27, 2023
Thank you for the positive response. We are very happy you enjoyed your stay with us, and hope you will choose to stay with us again should your travels bring you back to Des Moines area.

10/10 Excellent

Phillip

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, nice gym and the steak house next door!
Stayed 2 nights in Oct 2023
Response from Morgan McCullough on Nov 27, 2023
Thank you for the positive response. We are very happy you enjoyed your stay with us, and hope you will choose to stay with us again should your travels bring you back to Des Moines area.

8/10 Good

Jack

Travelled with family
Elevator inconvenience
Elevator had problems and was an inconvenience.
Stayed 4 nights in Oct 2023
Response from Morgan McCullough on Nov 27, 2023
Thank you for the positive response. We are very happy you enjoyed your stay with us, and hope you will choose to stay with us again should your travels bring you back to Des Moines area.

10/10 Excellent

Gabriela A.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great stay and staff are always super nice !!
Stayed 1 night in Oct 2023
Response from Morgan McCullough on Nov 27, 2023
Thank you for the positive response. We are very happy you enjoyed your stay with us, and hope you will choose to stay with us again should your travels bring you back to Des Moines area.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel
Stayed 1 night in Oct 2023
Response from Morgan McCullough on Nov 27, 2023
Thank you for the positive response. We are very happy you enjoyed your stay with us, and hope you will choose to stay with us again should your travels bring you back to Des Moines area.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
M
Stayed 1 night in Oct 2023
Response from Morgan McCullough on Oct 10, 2023
Thank you so much for your recent stay at Fairfield Inn and Suites Des Moines Airport. We are so glad we were able to help you out in a stressful situation. Please come see us again if you're ever in the Des Moines Area.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast. Quiet. Very helpful staff!
Stayed 1 night in Sep 2023
Response from Morgan McCullough on Oct 10, 2023
Thank you so much for your recent stay at Fairfield Inn and Suites Des Moines Airport. We are so glad we were able to help you out in a stressful situation. Please come see us again if you're ever in the Des Moines Area.

10/10 Excellent

Liuska

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for going to the airport. Also, shuttle service is perfect and the short distance is very convenient
Stayed 1 night in Sep 2023
Response from Morgan McCullough on Sep 27, 2023
Thank you so much for your recent stay at Fairfield Inn and Suites Des Moines Airport. We are so glad we were able to help you out in a stressful situation. Please come see us again if you're ever in the Des Moines Area.

10/10 Excellent

Kristine

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 1 night in Sep 2023
Response from Morgan McCullough on Sep 25, 2023
Thank you so much for your recent stay at Fairfield Inn and Suites Des Moines Airport. We are so glad we were able to help you out in a stressful situation. Please come see us again if you're ever in the Des Moines Area.

10/10 Excellent

Kristine

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome. 1 minute from airport.
Stayed 1 night in Sep 2023
Response from Morgan McCullough on Sep 25, 2023
Thank you so much for your recent stay at Fairfield Inn and Suites Des Moines Airport. We are so glad we were able to help you out in a stressful situation. Please come see us again if you're ever in the Des Moines Area.

10/10 Excellent

Andrew

Liked: Staff & service, amenities, property conditions & facilities
Worth the money and close to the airport.
Stayed 2 nights in Sep 2023
Response from Morgan McCullough on Sep 13, 2023
Thank you so much for your recent stay at Fairfield Inn and Suites Des Moines Airport. We are so glad we were able to help you out in a stressful situation. Please come see us again if you're ever in the Des Moines Area.

10/10 Excellent

KIM

Stayed 1 night in Sep 2023
Response from Morgan McCullough on Sep 13, 2023
Thank you so much for your recent stay at Fairfield Inn and Suites Des Moines Airport. We are so glad we were able to help you out in a stressful situation. Please come see us again if you're ever in the Des Moines Area.

6/10 Okay

Daniel

Travelled with family
Liked: Staff & service
It was fine. Average hotel, nothing special.
Stayed 1 night in Sep 2023
Response from Morgan McCullough on Sep 13, 2023
Thank you so much for your recent stay at Fairfield Inn and Suites Des Moines Airport. We are so glad we were able to help you out in a stressful situation. Please come see us again if you're ever in the Des Moines Area.

10/10 Excellent

Arleen, Colo

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was good. The hotel was able to find a room for us after Expedia bumped us, less than one hour before check-in. But the Fairfield inn was awesome
Stayed 1 night in Jun 2023
Response from AGM on Sep 2, 2023
Thank you so much for your recent stay at Fairfield Inn and Suites Des Moines Airport. We are so glad we were able to help you out in a stressful situation. Please come see us again if you're ever in the Des Moines Area.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Jake E. on Aug 24, 2023
Thank you so much for your recent stay at Fairfield Inn and Suites Des Moines Airport. We greatly appreciate the high scores you've given us! We hope you'll come back and stay with us the next time you're in Des Moines!

10/10 Excellent

Duane

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Morgan McCullough on Aug 19, 2023
Thank you for the positive response. We are very happy you enjoyed your stay with us, and hope you will choose to stay with us again should your travels bring you back to Des Moines.

6/10 Okay

Doris M

Liked: Cleanliness, amenities, property conditions & facilities
The property was fairly new, clean and comfortable. It was extremely easy to get to the airport to return my rental car, prior to my flight departure. The AC fan in my room was a bit noisy. If I had stayed longer, I would have asked to have maintenance come and look at it. The front desk staff weren't overly warm, friendly or welcoming. The women who checked me in were OK. However, the man who checked me out early in the am was not friendly at all. When I asked for a printed receipt, he acted as if it were a major task. I was the only one checking out at the time. I have stayed at many Marriot's. These things would not prevent me from doing so again. However, I would hope the staff will receive additional training on customer service.
Stayed 1 night in Aug 2023
Response from Morgan McCullough on Aug 19, 2023
Thank you for taking the time to respond. Your feedback will go a long way in helping us grow and improve as both a property and a team. We hope you consider giving us another opportunity to meet/exceed your expectations should your travels bring you back to Des Moines.

10/10 Excellent

kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Morgan McCullough on Aug 2, 2023
Thank you for the positive response. We are very happy you enjoyed your stay with us, and hope you will choose to stay with us again should your travels bring you back to Des Moines.

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was a great hotel. My only complaint were the pillows - it's rare hotel pillows are good enough for us as side sleepers, though. I recommend staying here, though!
Stayed 1 night in Jun 2023
Response from Morgan McCullough on Jun 27, 2023
Thank you for the positive response. We are very happy you enjoyed your stay with us, and hope you will choose to stay with us again should your travels bring you back to Des Moines.

10/10 Excellent

Brady

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Morgan McCullough on Jun 13, 2023
Thank you for the positive response. We are very happy you enjoyed your stay with us, and hope you will choose to stay with us again should your travels bring you back to Des Moines.

10/10 Excellent

Beatrice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast both mornings was very good & staff was friendly.
Stayed 2 nights in May 2023
Response from Morgan McCullough on Jun 2, 2023
Thank you for the positive response. We are very happy you enjoyed your stay with us, and hope you will choose to stay with us again should your travels bring you back to Des Moines.

10/10 Excellent

Paulette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Morgan McCullough on May 19, 2023
Thank you for the positive response. We are very happy you enjoyed your stay with us, and hope you will choose to stay with us again should your travels bring you back to Des Moines.

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay.
Stayed 1 night in May 2023
Response from Morgan McCullough on May 16, 2023
Thank you for the positive response. We are very happy you enjoyed your stay with us, and hope you will choose to stay with us again should your travels bring you back to Des Moines.

6/10 Okay

Vinay

Stayed 1 night in May 2023
Response from Morgan McCullough on May 29, 2023
Thank you for the positive response. We are very happy you enjoyed your stay with us, and hope you will choose to stay with us again should your travels bring you back to Des Moines.

10/10 Excellent

Patricia

Stayed 1 night in Apr 2023
Response from Morgan McCullough on May 1, 2023
Thank you for the positive response. We are very happy you enjoyed your stay with us, and hope you will choose to stay with us again should your travels bring you back to Des Moines.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
A good stay
Stayed 1 night in Apr 2023
Response from Morgan McCullough on Apr 25, 2023
Thank you for the positive response. We are very happy you enjoyed your stay with us, and hope you will choose to stay with us again should your travels bring you back to Des Moines.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Morgan McCullough on Apr 3, 2023
Thank you for the positive response. We are very happy you enjoyed your stay with us, and hope you will choose to stay with us again should your travels bring you back to Des Moines.

10/10 Excellent

DAVID

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great and close to airport
Just flew in late and a great nite sleep
Stayed 1 night in Mar 2023
Response from Morgan McCullough on Mar 22, 2023
Thank you for the positive response. We are very happy you enjoyed your stay with us, and hope you will choose to stay with us again should your travels bring you back to Des Moines.

10/10 Excellent

Jennifer, Colona

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, clean hotel located close to the airport. Hotel also provided parking optionand shuttle service to airport.
Stayed 1 night in Mar 2023
Response from Morgan McCullough on Mar 21, 2023
Thank you for the positive response. We are very happy you enjoyed your stay with us, and hope you will choose to stay with us again should your travels bring you back to Des Moines.

10/10 Excellent

Robert

Stayed 1 night in Sep 2022
Response from Morgan McCullough on Mar 20, 2023
Thank you for the positive response. We are very happy you enjoyed your stay with us, and hope you will choose to stay with us again should your travels bring you back to Des Moines.

10/10 Excellent

amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints! Convenient location to everything. Easy check in and comfortable rooms
Stayed 1 night in Mar 2023
Response from Morgan McCullough on Mar 13, 2023
Thank you for the positive response. We are very happy you enjoyed your stay with us, and hope you will choose to stay with us again should your travels bring you back to Des Moines.

10/10 Excellent

Yonata

Stayed 1 night in Feb 2023
Response from Morgan McCullough on Mar 17, 2023
Thank you for the positive response. We are very happy you enjoyed your stay with us, and hope you will choose to stay with us again should your travels bring you back to Des Moines.

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, room comfort
My husband was out to get breakfast at 610 am , started at 06. Very little available so he was very disappointed . Coffee was not very good this trip .
Stayed 1 night in Feb 2023
Response from Morgan McCullough on Feb 21, 2023
Thank you for the positive response. We are very happy you enjoyed your stay with us, and hope you will choose to stay with us again should your travels bring you back to Des Moines.As for any response regarding your feedback on your breakfast/coffee experience... unfortunately, without having your name or dates of stay to investigate, I'm at a loss for being able to provide you with appropriate explanation.

10/10 Excellent

Christine

Stayed 1 night in Feb 2023
Response from Morgan McCullough on Mar 13, 2023
Thank you for the positive response. We are very happy you enjoyed your stay with us, and hope you will choose to stay with us again should your travels bring you back to Des Moines.