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Reviews of Staybridge Suites Denver International Airport, an IHG Hotel

3 out of 5
Staybridge Suites Denver International Airport, an IHG Hotel
6951 Tower Road, Denver, CO

Reviews

9.4

Exceptional

Rating 10 - Excellent. 719 out of 1002 reviews" "
Rating 8 - Good. 210 out of 1002 reviews" "
Rating 6 - Okay. 47 out of 1002 reviews" "
Rating 4 - Poor. 15 out of 1002 reviews" "
Rating 2 - Terrible. 11 out of 1002 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kate

Travelled with family
Liked: Amenities, property conditions & facilities
Wonderful beds and great service
Stayed 1 night in May 2024

4/10 Poor

Mary, Hugo

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel itself was fine, but the night shuttle service was terrible. I had to call twice to get picked up. I waited over an hour for the shuttle. This being after a long international flight. Night service needs to be improved or fire the night driver.
Stayed 1 night in May 2024

10/10 Excellent

Sapna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is very convenient. Friendly staff, cleanliness and great breakfast are all exceptional. Had a leak from the window above when it rained. Only problem we had.
Stayed 6 nights in Apr 2024

10/10 Excellent

Lui

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time at the hotel, chill,quiet, very comfortable. Staff was great if I had any issues. Overall great hotel
Stayed 1 night in Apr 2024
Response from AGM on Apr 21, 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Amy AAssistant General Manger

10/10 Excellent

Tina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay with a large family!!!
Stayed 1 night in Apr 2024
Response from AGM on Apr 21, 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Amy AAssistant General Manger

10/10 Excellent

Richard, Acushnet

Liked: Cleanliness, staff & service, property conditions & facilities
2 thumbs up
Stayed 1 night in Apr 2024
Response from AGM on Apr 21, 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Amy AAssistant General Manger

10/10 Excellent

Matthew

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport. Nice and safe area.
Stayed 1 night in Apr 2024
Response from AGM on Apr 21, 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Amy AAssistant General Manger

10/10 Excellent

Mabel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved it , we just wished breakfast was earlier for people leaving early to airport !
Stayed 1 night in Mar 2024
Response from AGM on Apr 5, 2024
Thank you for sharing a review of your recent experience. Our team is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. Sorry to hear that you missed breakfast. We do offer a grab and go option for our early departures for future reference.We hope you’ll visit us again soon on your future travels.Thank you,Amy A.Assistant General Manager

10/10 Excellent

Patty

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean and they accommodated us immediately. You will need to call the hotel once you arrive to DIA to coordinate shuttle pickup but they are very flexible and customer service was excellent. As an added perk during check in the front desk verifies if you need shuttle services upon your check out and they schedule you on the spot.
Stayed 1 night in Mar 2024
Response from AGM on Apr 5, 2024
Thank you for taking the time to review our hotel. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back in the near future.Thank you,Amy AAGM

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from AGM on Apr 5, 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Amy AAssistant General Manger

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
We loved that the two bedroom was spacious for the 4 of us. The shuttle was very quick and efficient from the airport and 24/7. Our driver was great. Would definitely stay here again.
Stayed 1 night in Mar 2024
Response from AGM on Apr 5, 2024
Thank you for taking the time to review our hotel. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back in the near future.Thank you,Amy A.AGM

10/10 Excellent

Gina

Stayed 1 night in Mar 2024
Response from AGM on Apr 21, 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Amy AAssistant General Manger

10/10 Excellent

Erin, Rapid City

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 1 night in Mar 2024
Response from AGM on Mar 26, 2024
Thank you for staying with us at Staybridge Suites Denver Airport. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back in the near future.Thank you,Amy AAGM

8/10 Good

Maricella

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport and the free shuttle service is very convenient, we with no issues for my husband that had a separate early flight than the rest of us Staff doesn't seem to be very friendly but they do their job. Room was comfortable but the separate seating area is too small we had to move the tv furniture in order to be able to used the sofa-bed.
Stayed 2 nights in Mar 2024
Response from AGM on Mar 20, 2024
Maricella,Thank you for sharing your thoughts We strive to provide value through our services and amenities. We'll take your feedback into account as we continuously work to enhance our guest experience. We do hope that you will visit us again in your future travels.Sincerely,Amy A.AGM

10/10 Excellent

Luke

Stayed 1 night in Mar 2024
Response from AGM on Apr 5, 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Amy AAssistant General Manager

6/10 Okay

Christopher, Alto

Travelled with family, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Stayed one night after a late arrival at DEN prior to a visit with family and skiing. Front glass doors were locked after hours at the time of my arrival and the person working the front desk (while admittedly helping another customer) was very slow to allow me to enter the lobby, which was very awkward. Hotel information regarding checkout time is contradictory - room posting says noon, expectation is apparently 11. Upon realizing that the additional hour might not be available, I requested an additional 20 minutes 😮 to leave my room. The person answering the phone at the front desk (a different person, I assume), was very hesitant to offer even that small degree of relief. Room was quiet, clean, and consistent with other hotels of this brand where I stay in other cities. Staff was rude and inflexible. I won’t be back.
Stayed 1 night in Mar 2024
Response from AGM on Mar 12, 2024
Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. Please contact me directly so that we can further discuss your experience. Also we will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,Amy AAGM

8/10 Good

Ramesha

Liked: Cleanliness, staff & service, property conditions & facilities
We liked the facilities and breakfast has good options
Stayed 1 night in Mar 2024
Response from AGM on Mar 12, 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Amy AAGM

10/10 Excellent

Courtney

Liked: Cleanliness, amenities, property conditions & facilities
Clean, quiet and a great price. We have 6 people and their two bedroom suite was the best option from all the hotels I searched. The quality was nice.
Stayed 1 night in Mar 2024
Response from AGM on Mar 12, 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Amy AAGM

10/10 Excellent

Sanja

Liked: Cleanliness, staff & service, property conditions & facilities
So impressed by this hotel, amazing stay. Booked it last minute needing a place to crash for one night in transit. Free shuttle, friendly staff, 24hr gym, awesome breakfast buffet. They even have frozen meals they sell for a very affordable price in case you get into town late and the restaurants are closed. Full suite so you can cook upstairs. Free laundry. 10/10 would recommend.
Stayed 1 night in Feb 2024
Response from AGM on Feb 20, 2024
We are delighted to hear that you enjoyed your stay! We thank you for your compliments. Each member of our team strives daily to deliver a positive guest experience; your feedback serves as encouragement to our associates. We appreciate having you as our guest, and we hope you’ll visit us again soon.Best,Amy AAGM

10/10 Excellent

Keeley

Stayed 1 night in Feb 2024
Response from AGM on Feb 20, 2024
Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back in the near future.Sincerely,Amy AAGM

10/10 Excellent

James

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were in town for a GENERAC annual conference at the Gaylord. A 2 bedroom suite with beds for 3 adult men, with 2 bathrooms. Plenty of space. Very clean. Very quiet. Absolutely would recommend to anyone staying in Denver for 1 night or 10 nights. Highly recommend.
Stayed 4 nights in Jan 2024
Response from AGM on Feb 20, 2024
We are delighted to hear that you enjoyed your stay! We thank you for your compliments. Each member of our team strives daily to deliver a positive guest experience; your feedback serves as encouragement to our associates. We appreciate having you as our guest, and we hope you’ll visit us again soon.Best,Amy AAGM

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast buffet !
Stayed 1 night in Feb 2024
Response from AGM on Feb 20, 2024
We are delighted to hear that you enjoyed your stay! We thank you for your compliments. Each member of our team strives daily to deliver a positive guest experience; your feedback serves as encouragement to our associates. We appreciate having you as our guest, and we hope you’ll visit us again soon.Best,

8/10 Good

eneida

Liked: Cleanliness, staff & service, property conditions & facilities
Ok to stay with big family
Stayed 1 night in Feb 2024
Response from AGM on Feb 20, 2024
We are delighted to hear that you enjoyed your stay! We thank you for your compliments. Each member of our team strives daily to deliver a positive guest experience; your feedback serves as encouragement to our associates. We appreciate having you as our guest, and we hope you’ll visit us again soon.Best,Amy AAGM

8/10 Good

Allison

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Very nice property and 2 bedroom suite was perfect for our family. I was concerned that our room would be given away since we were arriving on a late flight from DIA but check in was uneventful and fast. I had called day before with my concern and front desk worker was very nice and left notification on our reservation that check in would be after midnight. This was a concern only because I had read reviews about other properties giving away rooms or moving costomers to a "sister" hotel if checking in after a late flight. Breakfast was great and plenty of options especially given our kids have food allergies. I loved that property had GF options at request.
Stayed 1 night in Oct 2023
Response from AGM on Feb 3, 2024
Thank you for taking the time to tell us about your experience at Staybridge Suites Denver Airport. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Thank you,AGM303-574-0888

10/10 Excellent

Carlos

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was like the web description.
Stayed 1 night in Jan 2024
Response from AGM on Feb 20, 2024
We are delighted to hear that you enjoyed your stay! We thank you for your compliments. Each member of our team strives daily to deliver a positive guest experience; your feedback serves as encouragement to our associates. We appreciate having you as our guest, and we hope you’ll visit us again soon.Best,Amy AAGM

10/10 Excellent

Carel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints, had a great stay!
Stayed 1 night in Jan 2024
Response from AGM on Feb 20, 2024
We are delighted to hear that you enjoyed your stay! We thank you for your compliments. Each member of our team strives daily to deliver a positive guest experience; your feedback serves as encouragement to our associates. We appreciate having you as our guest, and we hope you’ll visit us again soon.Best,Amy AAGM

8/10 Good

Sandra

Stayed 1 night in Jan 2024
Response from AGM on Feb 20, 2024
Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back in the near future.Sincerely,Amy AAGM

10/10 Excellent

Luz

Stayed 1 night in Jan 2024
Response from AGM on Feb 20, 2024
Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back in the near future.Sincerely,Amy AAGM

10/10 Excellent

Ilse

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from AGM on Feb 20, 2024
Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back in the near future.Sincerely,Amy AAGM

10/10 Excellent

roberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from AGM on Feb 20, 2024
Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back in the near future.Sincerely,Amy AAGM

10/10 Excellent

Deborah

Stayed 1 night in Dec 2023
Response from AGM on Feb 20, 2024
Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back in the near future.Sincerely,Amy AAGM

10/10 Excellent

Tracey

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from AGM on Feb 20, 2024
Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back in the near future.Sincerely,Amy AAGM

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from AGM on Feb 20, 2024
Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back in the near future.Sincerely,Amy AAGM

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from AGM on Feb 20, 2024
Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back in the near future.Sincerely,Amy AAGM

10/10 Excellent

jamie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed in a lot of hotels but this one was all around great. The staff was very nice and the rooms were laid out perfect for a long visit.
Stayed 5 nights in Dec 2023
Response from AGM on Feb 20, 2024
Thank you for taking a moment to share your experience with us. Our team is so glad tohear that you enjoyed your stay. We look forward to seeing you again soon.Sincerely,Amy AAGM

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room
The 2-bedroom suite was large enough to accommodate all 7 of my family members and we didn’t feel like we were right on top of each other
Stayed 1 night in Dec 2023
Response from AGM on Feb 20, 2024
Thank you for taking a moment to share your experience with us. Our team is so glad tohear that you enjoyed your stay}. We look forward to seeing you again soon.Sincerely,Amy AAGM

10/10 Excellent

Joe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was very good and the room was comfortable.
Stayed 2 nights in Dec 2023
Response from AGM on Jan 4, 2024
Thank you for sharing a review of your recent experience. Our team here at Staybridge Suites Denver Airport is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you.We hope you’ll visit us again in your future travels.Thank you,Amy AvantsAGM

8/10 Good

Joy

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023
Response from AGM on Feb 20, 2024
Thank you for recent review. We regret that we did not deliver our usual standard of service. Ourteam is committed to providing high-quality customer service to all of our guests. We hope to see you again in the near future.Sincerely,Amy A.AGM

10/10 Excellent

Michael

Stayed 1 night in Dec 2023
Response from agm on Feb 20, 2024
Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back in the near future.Sincerely,Amy AAGM

10/10 Excellent

Roni

Stayed 1 night in Dec 2023
Response from AGM on Jan 4, 2024
Thank you for sharing a review of your recent experience. Our team here at Staybridge Suites Denver Airport is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you.We hope you’ll visit us again in your future travels.Thank you,Amy AvantsAGM

10/10 Excellent

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great and convenient! Service was great and clean only downside was the beds were subpar, they need changing or upgrading! Everything else was great! Good breakfast plenty of variety for a family of five! Great social hours please don't change that! we were in a 2bed 2bath plenty of room would've liked more than a loveseat, there was 5 adults!
Stayed 4 nights in Dec 2023
Response from AGM on Jan 4, 2024
Thank you for taking the time to tell us about your experience at Staybridge Suites Denver Airport.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely,Amy AvantsAssistant General Manger

10/10 Excellent

Alejandra, Tampa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from AGM on Feb 20, 2024
Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back in the near future.Sincerely,Amy AAGM

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from AGM on Feb 20, 2024
Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back in the near future.Sincerely,Amy AAGM

10/10 Excellent

Allen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sharp crew, great room and extras.
Staff is sharp. Great breakfast. Airport shuttle runs 24hours! Laundry is attended to. Great workout room. And if all that wasn't enough, the clocks in my room had the correct time! Super hotel.
Stayed 1 night in Dec 2023
Response from AGM on Jan 4, 2024
Thank you for taking the time to tell us about your experience at Staybridge Suites Denver Airport.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Amy AvantsAssistant General Manger

10/10 Excellent

Glenn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very courteous and service oriented.
Stayed 1 night in Nov 2023
Response from AGM on Nov 29, 2023
Thank you for staying with us at Staybridge Suites Denver Airport. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back in the near future.Thank you,AGM

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Very clean room. Free shuttle was on time and left promptly.
Stayed 1 night in Nov 2023
Response from AGM on Nov 29, 2023
Thank you for sharing a review of your recent experience. Our team here at Staybridge Suites Denver Airport is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again in your future travels.Thank you,AGM

10/10 Excellent

laura

Liked: Cleanliness, staff & service, property conditions & facilities
We had a good experience
Stayed 2 nights in Nov 2023
Response from AGM on Nov 13, 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Amy AAssistant General Manger

10/10 Excellent

Ixchel

Stayed 1 night in Nov 2023
Response from AGM on Nov 13, 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Amy AAssistant General Manger

10/10 Excellent

Jeff

Stayed 1 night in Nov 2023
Response from AGM on Nov 13, 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Amy AAssistant General Manger