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Reviews of WoodSpring Suites Denton

2.5 out of 5
WoodSpring Suites Denton
4505 I-35, Denton, TX

Reviews

5.4
Rating 10 - Excellent. 76 out of 454 reviews" "
Rating 8 - Good. 66 out of 454 reviews" "
Rating 6 - Okay. 86 out of 454 reviews" "
Rating 4 - Poor. 62 out of 454 reviews" "
Rating 2 - Terrible. 164 out of 454 reviews" "

6.0/10

Cleanliness

6.0/10

Staff & service

4.8/10

Amenities

5.6/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

10/10 Excellent

Lily

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was alittle weird but quiet
Stayed 1 night in Apr 2024

2/10 Terrible

Stanley

Business traveller
Disliked: Cleanliness, staff & service
My original room was not clean upon arrival as there was trash on the floor and no sheets on the bed. Given another room.
Stayed 1 night in May 2024

2/10 Terrible

Anielka

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The most horrible experiencia ever
Stayed 16 nights in Apr 2024

6/10 Okay

Shawn

Liked: Cleanliness
Disliked: Amenities
The tv remote did not work and there were bugs in the drawers. I did not expect a lot though, so I didn’t say anything. The bathroom was clean and the sheets were clean.
Stayed 1 night in Apr 2024
Response from GM on Apr 28, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Denton. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the issue with the remote you experienced on your recent visit. I have shared your feedback with the team to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.

2/10 Terrible

Paula

Disliked: Property conditions & facilities
I would definitely NOT recommend! There were roaches all over our room, no towels and half of the lights didn’t work. A terrible place to stay! Do better!
Stayed 2 nights in Apr 2024
Response from GM on Apr 28, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Denton. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the issues you experienced on your recent visit. I have shared your feedback with the team to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.

2/10 Terrible

Alexa

Stayed 1 night in Apr 2024

6/10 Okay

Deborah

Travelled with partner
Nice room with kitchenette, very nice bed, and for an extended stay, rather quiet. Some concerns with car security - people in and out of parking lot. Room key kept losing charge and had to be redone several times.
Stayed 4 nights in Apr 2024
Response from GM on Apr 28, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Denton. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the issues you experienced on your recent visit. I have shared your feedback with the team to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.

2/10 Terrible

Brian

Stayed 2 nights in Apr 2024
Response from GM on Apr 28, 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps us in our efforts to providing excellent service. Thank you so much for your business and we look forward to seeing you in the future.

2/10 Terrible

Clayton

They cancelled my reservation same day
Stayed 1 night in Apr 2024
Response from GM on Apr 28, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Denton. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the issues you experienced on your recent visit. I have shared your feedback with the team to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.

2/10 Terrible

Gerardo

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from GM on Apr 28, 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps us in our efforts to providing excellent service. Thank you so much for your business and we look forward to seeing you in the future.

4/10 Poor

Quinfredrick

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Outside there where so man people just hanging around smoking cigarettes by the front door. The entrance area smelled horrible due to the smoking right outside the door. To top it off I was told there wasn’t any rooms available after being on the road for 4 hours.
Stayed 1 night in Mar 2024
Response from GM on Apr 28, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Denton. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the issues you experienced on your recent visit. I have shared your feedback with the team to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.

10/10 Excellent

Jacquilla, Las Vegas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Woodspring suite has always been a great place to stay. You can't smoke in the rooms. So outside is where everyone hangs out and smoke. Alot of people seem to be staying there long term with dogs.
Stayed 1 night in Mar 2024
Response from GM on Apr 28, 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps us in our efforts to providing excellent service. Thank you so much for your business and we look forward to seeing you in the future.

2/10 Terrible

Matthew

Stayed 2 nights in Mar 2024
Response from GM on Apr 28, 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps us in our efforts to providing excellent service. Thank you so much for your business and we look forward to seeing you in the future.

2/10 Terrible

Caroline

Stayed 1 night in Mar 2024
Response from GM on Apr 28, 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps us in our efforts to providing excellent service. Thank you so much for your business and we look forward to seeing you in the future.

2/10 Terrible

M

Stayed 1 night in Mar 2024
Response from GM on Apr 28, 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps us in our efforts to providing excellent service. Thank you so much for your business and we look forward to seeing you in the future.

2/10 Terrible

Samantha

Disliked: Cleanliness, property conditions & facilities
Smells so bad like smoke and sheets were badly stained
Stayed 1 night in Feb 2024
Response from Dee- General Manager on Mar 12, 2024
Samantha, I apologize that you did not enjoy your stay! I've discussed this issue with the team and please rest assured that we are working to get this resolved.

2/10 Terrible

Ashlee

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible place. There was no bathroom door on the bathroom. The toilet and tub were literally out in the middle of the room with no privacy. The front desk said they knew there was no door but they didn’t have any other rooms and refused to do anything to help. The tub had long hairs and unclean.

2/10 Terrible

bernard

Business traveller
Disliked: Amenities
Dogs, cats all over the place ! Also had to take my on trash out and get new towels daily.
Stayed 3 nights in Jan 2024
Response from Dee- General Manager. on Mar 12, 2024
Thank you for your feedback! We are an alternative stay (Extended stay) hotel. Guests are responsible for taking out their own trash, however, stay over services are available every 14 days! We are also pet friendly! Thank you for your feedback and I will be sure to share this with the team!

2/10 Terrible

Louis

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Host was super nice! The room was dirty and the roaches were abundant, I wouldnt recommend to anyone. I got 0 sleep before a big dance convention due to the bugs. Also heard a barking dog for hours on end.
Stayed 1 night in Jan 2024

2/10 Terrible

Dhruv

Stayed 1 night in Jan 2024

4/10 Poor

Jose

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Checked into room. Bed un-made, 1 pillow, trash on the floor.
Stayed 1 night in Jan 2024
Response from Dee- General manager on Mar 12, 2024
I apologize that you did not enjoy your stay. Please rest assured that we are getting this issue resolved. Thank you for your feedback

2/10 Terrible

shirlynn

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I will never stay at this hotel again roaches is present it’s not clean, nobody help us checking in late at night because our flight was delayed so we have to get a room to another hotel to stay for the night!! So in general we are very unhappy staying at this hotel!!
Stayed 3 nights in Jan 2024

10/10 Excellent

Ceci

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024

2/10 Terrible

Helen

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Tony

Liked: Cleanliness, staff & service, room comfort
Stayed 6 nights in Dec 2023

6/10 Okay

Shannon

Disliked: Property conditions & facilities, room comfort
Not worth the price
The checking process was long and slow when I got there normally the hotels are very clean they're just older so there are a lot of stains on walls and counters the bed was hard as a rock the worst sleep I ever had and all the Halls smell like skunk weed even though it's a non-smoking hotel other than that it was pretty quiet I asked for extra towels and was denied told they didn't have them I would only stay here if there was nowhere else to stay ,it is clean in the rooms the hallway is not so much I would say this is a two-star stay just because it's clean in the rooms not somewhere you would want to stay for an extended time no amenities other than a coin laundry
Stayed 2 nights in Dec 2023

2/10 Terrible

Connor

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Jerrilynn

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were roaches, people entered the room without knocking, and you better bring toilet paper because if you are there less than 3 weeks they charge for a second roll! One week doesn’t qualify you for a second roll of toilet paper which is the lowest single ply you can get. Also you better bring your own dishes and pots and pans because they don’t provide them with their full kitchen.
Stayed 6 nights in Dec 2023

2/10 Terrible

Joyce

Travelled with partner
Disliked: Cleanliness, amenities
BUGS. We left I want a refund please
Stayed 1 night in Dec 2023

2/10 Terrible

Roderick J

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Run down hotel
Stayed 1 night in Dec 2023

6/10 Okay

Serena

Travelled with family
Disliked: Cleanliness
Meh.
Adequate, i guess. There were roaches in the bathroom, the hallways all reeked of skunk, and some shady people were hanging around the front. I wouldnt say family friendly but of you need a bed for the night it will do.
Stayed 1 night in Dec 2023

2/10 Terrible

Kenyetta

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
HORRIBLE EXPERIENCE
Our stay was poor. We had no remote to the tv. We had no trashcan liners in the bathroom or kitchen, we had one little pillow we had to share. No pots to cook in no soap to take a bath. It was horrible..and we tried calling the number for after hours it didn't work.
Stayed 1 night in Dec 2023

2/10 Terrible

sandeep

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
No helpfull staff
Stayed 1 night in Dec 2023

2/10 Terrible

Philip

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Refund
We stayed at the Woodspring suites and after being there less than 10 minutes roaches were crawling on the wall and into our food. See attached photos.
Roach in our hotel room
Yet another roach
A roach crawling on our service dogs bowl
Stayed 1 night in Dec 2023

4/10 Poor

Dtravion

Business traveller, Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
overall just dirty need a deep cleaning there for sure
Stayed 2 nights in Dec 2023

10/10 Excellent

amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

6/10 Okay

Robert

Disliked: Staff & service
Check in had to take photo of I'd and email to hotel, got in room no toilet paper, asked front desk and after 2nd day went out bought my own, shower was a trickle of water. Won't be back
Stayed 1 night in Dec 2023

10/10 Excellent

Helena

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Angela

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was crazy there was a dog in the next room barked all night. Kids playing in the hallway all hours of the night. Someone was sleeping in the hallway. I was scared to leave my room
Stayed 1 night in Dec 2023

10/10 Excellent

amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

2/10 Terrible

Stephen

Disliked: Property conditions & facilities
Check in starts at 15:00h. I arrived at 15:40 and A. told me there were no rooms available. I told her I had booked a room for 2 nights. “Oh,” she said. She said she’d get 1 ready for me. I asked how long, she refused to answer. I pressed and she said 45 min., and would phone me when ready. I did not get a call. I called 2 hrs later and the room was finally ready. The guests in the adjacent room kept me up until 2:00, not because they were especially loud but because the walls are so thin they amplified their voices. The bath valve was rigged to prevent turning past halfway, so there was not enough hot water to heat the shower water. So I had to bathe in cold water. The hall was active and loud until the wee hours and bright lights illuminated the room from both the hall and the window. I stuffed toilet paper in my ears and the door’s peephole, and covered my eyes with a black shirt. I asked A. at the front desk for a blanket. She said No. Straight up. Rude. I ran the heater until it was warm enough to not be cold under a sheet then ran the fan to keep the air moving and for white noise. Unless you’re the kind that can sleep through a war, I recommend finding another place to stay.
Stayed 2 nights in Dec 2023

6/10 Okay

Aaron

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Amanda

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was dirty & uncomfortable. Didn't even stay the night. We moved hotels due to this, but they don't have a refund so don't waste your money like we did.
Stayed 2 nights in Dec 2023

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, property conditions & facilities
Office close to early
Stayed 1 night in Nov 2023

2/10 Terrible

Stephan

Stayed 1 night in Nov 2023

2/10 Terrible

Eva

Disliked: Cleanliness, staff & service, property conditions & facilities
I showed up and had to wait 1.5 hours after check in to get my room. Then the room was not even ready so I was placed in a different room. That room was even worse, not what I paid for. Didn’t even stay, immediately asked to be refunded only to be told no. I lost my 100$ and went elsewhere
Stayed 1 night in Nov 2023

2/10 Terrible

David

Disliked: Staff & service
The whole hotel was already booked. Couldn't even get a room.
Stayed 1 night in Nov 2023

2/10 Terrible

Ayo

Disliked: Cleanliness, staff & service, property conditions & facilities
Roach infestation even after i specifically asked Mitchell to check the room and make sure they’re not bugs. They had dirty and stained walls, and stained towels.
Stayed 2 nights in Nov 2023

6/10 Okay

Shannon

Liked: Cleanliness
Disliked: Staff & service, room comfort
My personal stay
I've stayed here a few times it's always pretty clean other than dirty walls but there's nothing you could do about when people smear stuff that you can't get out this time when I stayed instead of getting to check in at 3:00 it was closer to 6:00 cuz I didn't have enough people to clean the rooms but the room I ended up with was pretty clean and I guess the only complaint I have is the plate beds cuz they're very hard and very uncomfortable
Stayed 1 night in Nov 2023

4/10 Poor

Robert, Thermopolis

Disliked: Amenities, property conditions & facilities
Extremely Spartan, limited tv options, towels, soap, toilet tissue cheapest kinds, no shampoo or other usual provided, barking dog in next room. Even Motel6 is palatial in contrast!
Stayed 1 night in Nov 2023