Exterior

Reviews of Holiday Inn Hotel & Suites Davenport, an IHG Hotel

3 out of 5

Reviews

9.2

Wonderful

Rating 10 - Excellent. 353 out of 498 reviews" "
Rating 8 - Good. 105 out of 498 reviews" "
Rating 6 - Okay. 22 out of 498 reviews" "
Rating 4 - Poor. 11 out of 498 reviews" "
Rating 2 - Terrible. 7 out of 498 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

Sylvia

Disliked: Cleanliness, amenities, property conditions & facilities
you don’t have a complimentary breakfast you are charged gor breakfast, you are charged a extra $50.00 for a fee the hotel also had kids running around unattended
Stayed 1 night in May 2024

10/10 Excellent

Allison

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that kids eat free, however I didn't eat 12.95 worth of breakfast.
Stayed 1 night in May 2024
Response from Felicia G on May 26, 2024
Allison, Thank you so much for taking the time to review our hotel! At Holiday Inn kids always eat free, yes. Also, you are able to package the breakfast into your rate at a lower cost if you prefer. Next time check out those options online or contact our guest service team and we will be happy to help you! Thank you again for being our guest.

10/10 Excellent

Kevonity

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff there were super friendly. Breakfast was good but I wish there was a little more variety. The hotel was very clean and nice but I wish there was a microwave in the room. Didn’t like the tv too much because it was dim. But other than that, great jacuzzi and tub! Also, great amenities.
Stayed 3 nights in May 2024

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything great except noisy air conditioning.
Stayed 1 night in May 2024
Response from Felicia G on May 26, 2024
Barbara,We are so glad to see you had a great experience overall. We are immediately looking into the air conditioning you mentioned and will correct. Thank you for your feedback and review!

10/10 Excellent

Marguerite

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Clare

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Deborah and Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly service. Excellent amenities
Stayed 2 nights in May 2024
Response from Felicia G on May 20, 2024
Deborah and Thomas,Thank you for taking the time to write a review! We are so pleased to see you enjoyed your experience at our hotel. We look forward to seeing you again, when your travels return you to Davenport, IA.

8/10 Good

ENRIQUE

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
They did not clean the room
Stayed 2 nights in May 2024
Response from Felicia G on May 20, 2024
Enrique,Thank you so much for being our guest! I was disappointed to see you did not get your room cleaned during your stay, so I looked into it. You did have your Do Not Disturb sign on your door during your stay, due to that we did not enter your guest room. Otherwise, you will certainly receive housekeeping service each day. We hope to have the opportunity to serve you again in the future.

8/10 Good

Cassandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely kind and helpful front desk staff!
Stayed 1 night in May 2024
Response from Felicia G on May 13, 2024
Tanya, We are so grateful you chose us for your overnight accommodations. It's wonderful to hear you had such a pleasant experience! We look forward to serving you again in the future. Thank you for your review!

8/10 Good

paul

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
Bar and Restaurant were nice room was also nice and clean
Stayed 1 night in Apr 2024
Response from Felicia G on May 8, 2024
paul, Thank you for the kind review! We are so pleased to see you enjoyed your experience. We certainly hope to have the opportunity to welcome you back soon.

10/10 Excellent

Ashley

Travelled with family
Liked: Amenities
Beautiful hotel!! Good location! Comfortable bed!!
Stayed 1 night in May 2024
Response from Felicia G on May 6, 2024
Thank you so much for your kind review. We are so glad to hear you enjoyed your experience and most importantly, go a good nights rest! We hope to see you again soon.

8/10 Good

Jennifer

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great bed and room. Great breakfast. Only issue was noisy air conditioner.
Stayed 1 night in Apr 2024

10/10 Excellent

Robin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to the wedding we attended. Close to plenty of shopping.
Stayed 1 night in Apr 2024
Response from Felicia G on Apr 23, 2024
Robin, So glad to see it was conveneint to your event! We also love the many shopping options so close to us, glad you were able to have such a great experience.

10/10 Excellent

Alicia

Stayed 2 nights in Apr 2024

10/10 Excellent

Albert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel for a reasonable price. Breakfast buffet at the JBar wasnt great. No other isses at all in the hotel.
Stayed 3 nights in Mar 2024
Response from Felicia G on Apr 1, 2024
Albert, Thank you for your review! We appreciate the feedback, as we are always striving to improve our operations. But we are so glad to see that your experience overall was a great one!

8/10 Good

Haley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Luann

Stayed 2 nights in Mar 2024

10/10 Excellent

Doug

Stayed 1 night in Mar 2024

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Rod

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 1 night in Mar 2024
Response from Felicia G on Mar 19, 2024
Thank you so much for your feedback and 5 out of 5 rating! We are so glad to see you enjoyed your stay with us here in Davenport, IA!

10/10 Excellent

Jeremy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice, clean, quiet, and very friendly staff.
Stayed 6 nights in Feb 2024
Response from Felicia G on Mar 3, 2024
Thank you, Jeremy, for taking the time to write a review about our hotel. We are so pleased to see you enjoyed your experience. We hope you can be our guest again soon!

10/10 Excellent

Salvatore

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Tamara

Travelled with family
Liked: Amenities
Nice
Stayed 1 night in Mar 2024
Response from Felicia G on Mar 3, 2024
Thank you for the NICE review! We are so grateful you chose us for your overnight experience.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Stayed 1 night in Feb 2024
Response from Felicia G on Mar 3, 2024
Thank you so much for the PERFECT score! We were grateful to have you as our guest.

10/10 Excellent

Dave

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience-Great facility! MAY I PLEASE HAVE A COPY OF MY BILL?
Stayed 2 nights in Feb 2024
Response from Felicia G on Feb 19, 2024
Thank you so much for your kind review! We are so grateful to have had you as our guest and we look forward to your return.Please reach out to expedia directly for a copy of your bill or you should have a copy within your email.

2/10 Terrible

Janet

Stayed 1 night in Feb 2024
Response from Felicia G on Feb 19, 2024
Janet, It is of utmost importance to us that our guests have wonderful experiences at our hotel. Based on the rating, I'd love for you to reach out to me directly, at the hotel, for additional feedback regarding yours. Best Regards.

10/10 Excellent

Gloribel

Liked: Cleanliness, staff & service, property conditions & facilities
Keep up the good work. Everything was clean and enjoyable
Stayed 1 night in Feb 2024
Response from Felicia G on Feb 19, 2024
Thank you so much for your review of our hotel! We are incredibly pleased to see you had such an enjoyable stay. We hope to see you again!

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Evrything was exactly as it should be!
Stayed 4 nights in Feb 2024
Response from Felicia G on Feb 16, 2024
Wow! Thank you for taking the time to review our hotel. We couldn't ask for our guests to have a better experience than this. Thank you again, and we look forward to serving you again in the future!

10/10 Excellent

Cecelia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff
Stayed 1 night in Feb 2024
Response from Felicia G on Feb 15, 2024
Thank you for the perfect review! We are grateful we had you as a guest. We hope to see you again soon.

10/10 Excellent

Allie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleased
Nice hotel. Clean big rooms. Comfy beds. Nice shower. Would stay again.
Stayed 1 night in Feb 2024
Response from Felicia G on Feb 15, 2024
Allie, Thank you for the kind review! It looks like you had an experience we strive very hard to provide. We look forward to serving you again in the future.

6/10 Okay

Kyleigh

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities
The pool and hot tub were so chlorinated that when you entered your eyes would burn and you would start coughing. It was quite unfortunate because that was the sole reason for our visit.
Stayed 1 night in Jan 2024
Response from Felicia G on Feb 15, 2024
Thank you for your feedback, Kyleigh. This is certainly something we will look into. We check our pool and hot tub several times per day and always provide a safe environment for our guests to swim, we also know how important this aspect is to your experience. We hope you'll give us another try in the future!

10/10 Excellent

Lee

Stayed 1 night in Jan 2024

8/10 Good

Dustin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Marc

Stayed 1 night in Dec 2023
Response from Felicia G on Jan 25, 2024
Thank you, Marc, for your 5 out of 5 rating!

10/10 Excellent

Katlyn

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great stay!
Stayed 1 night in Jan 2024
Response from Felicia G on Jan 22, 2024
We are so pleased to see you had a great stay! Thank you for being our guest.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay, such a beautiful hotel
Stayed 1 night in Jan 2024
Response from Felicia G on Jan 22, 2024
Thank you for the 10 out of 10 review! We are so pleased you enjoyed your stay with us. We already look forward to having you back again!

6/10 Okay

Craig

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
First room smelled like sewage. Was upgraded to a suite. Solid move my front desk. Suite was nice except for about a 1/2 inch of dust on the vents. Otherwise nice place.
Stayed 1 night in Jan 2024
Response from Felicia G on Jan 22, 2024
Craig, Thank you for your review. It is of utmost importance to us to keep a comfortable environment for our guests at all times. Unfortunately, there are times that things happen out of our control but we always do our very best to ensure we respond in a way that satisfies our guests. It appears in this instance we were able to satisfy your needs and we are happy to hear that. The items you mentioned have also been addressed on our end. Thank you again for your review and mostly, for being our guest. We look forward to serving you again in the future.

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

paul

Business traveller
Stayed 1 night in Jan 2024
Response from Felicia G on Feb 15, 2024
Thank you for a perfect score! We look forward to seeing you again soon!

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Felicia G on Jan 25, 2024
Thank you, Kelly, for a perfect 10 out of 10!

8/10 Good

DIANE, Des Moines

Travelled with family
Everything was pretty OK I needed lotion in the wall. Container was empty other than that, all good.
Stayed 1 night in Dec 2023
Response from Felicia G on Jan 25, 2024
Thank you for your review! We always do our VERY best to ensure items are all full and ready for our valued guests, but if you ever run out or need anything at all - we are happy to serve you! We hope to see you again soon.

8/10 Good

Tomah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

10/10 Excellent

DENISE M

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay with great service and staff!
Stayed 3 nights in Nov 2023
Response from Felicia G on Dec 5, 2023
Denise M, Thank you for taking time to write us a review! We are pleased to hear you enjoyed your experience. We hope your travels bring you back to Davenport, IA to see us.

8/10 Good

Kelsey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Came for a business trip and the location was wonderful, lots of shopping and food nearby. Rooms were clean and quiet.
Stayed 1 night in Nov 2023
Response from Felicia G on Nov 21, 2023
Kelsey, We are pleased to see you enjoyed your experience here in Davenport! We look forward to serving you again in the future, as well! Thank you for taking the time to write us a review.

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Felicia G on Nov 21, 2023
Thank you for the 10 out of 10 rating! We are so glad you enjoyed your experience.

8/10 Good

Antoinette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was grood, the only thing i would change is to make sure that the coffe that is sereved is always fresh, as well as have cucumber water and lemon and orange water.
Stayed 2 nights in Nov 2023
Response from Felicia G on Nov 7, 2023
Thank you for the review and thank you for being our guest! We do our very best to keep our coffee fresh for our guests, our pots are specialized to do so. Thank you for the water suggestion, as well. We hope to see you again in the future!

10/10 Excellent

Heath Aldridge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I found a wrench in my bathroom. Not sure what they were working on before I checked in but everything was working.
Stayed 3 nights in Oct 2023
Response from Felicia G on Oct 30, 2023
Heath, Thank you for writing this review and the 10 out of 10 rating! We sincerely apologize for the item you found in your bathroom but so glad to know all was working in your guest room. We do consistent preventive maintenance to ensure our rooms are in the best shape possible. Again, thank you for being our guest! We hope to serve you again in the future!

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Felicia G on Oct 30, 2023
Victoria, Thank you for the 10 out of 10 rating! We are so glad to see you enjoyed your experience.