Front of property

Reviews of Motel 6 Grand Prairie, TX - Near Six Flags Drive

2 out of 5
Motel 6 Grand Prairie, TX - Near Six Flags Drive
1108 N Highway 360, Grand Prairie, TX

Reviews

6.0
Rating 10 - Excellent. 192 out of 1003 reviews" "
Rating 8 - Good. 205 out of 1003 reviews" "
Rating 6 - Okay. 192 out of 1003 reviews" "
Rating 4 - Poor. 163 out of 1003 reviews" "
Rating 2 - Terrible. 251 out of 1003 reviews" "

5.8/10

Cleanliness

6.4/10

Staff & service

5.2/10

Amenities

5.8/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

10/10 Excellent

Damonique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet no beds
Stayed 1 night in May 2024
Response from Manager on May 10, 2024
Hello Damonique,We appreciate your feedback on the noise level and bed comfort during your stay. Your comments help us improve our guest experience for the future. Thank you for taking the time to share your thoughts with us.

10/10 Excellent

Damonique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good all the way around
Stayed 1 night in May 2024
Response from Manager on May 10, 2024
Hello Damonique,We are thrilled to hear that you enjoyed your overall experience at our hotel. Your satisfaction is our priority, and we appreciate your positive feedback. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

10/10 Excellent

Damonique

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good customer service room clean it's note loud at all
Stayed 2 nights in May 2024
Response from Manager on May 10, 2024
Hello Damonique,We appreciate your positive feedback on our customer service, cleanliness, and quiet environment. We strive to provide a comfortable stay for all our guests. Should you have any further comments or suggestions, please don't hesitate to reach out to our management team for assistance.

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities
Good service
Stayed 2 nights in Mar 2024
Response from Manager on Apr 26, 2024
Hello Edgar,We are delighted to hear that you had a positive experience with our service. We aim to provide excellent customer care to all our guests and are pleased that we met your expectations. Your feedback is truly appreciated, thank you for choosing to stay with us.

6/10 Okay

Hugo

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on Apr 12, 2024
Hello Hugo, We appreciate you choosing to stay with us. Please feel free to reach out to us directly with any feedback from your recent stay. We look forward to welcoming you back soon for an improved experience.

2/10 Terrible

Billy

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I couldn’t even sleep there. There was a bloodstain on the bed. They wouldn’t give me another room roaches.
Stayed 1 night in Apr 2024
Response from Manager on Apr 10, 2024
Hello Billy, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

4/10 Poor

Guadalupe

Business traveller
Disliked: Amenities, property conditions & facilities
It is hard to get to property and too many people sitting in their cars at night in the hotel's parking lot makes you feel uncomfortable
Stayed 2 nights in Apr 2024
Response from Manager on Apr 10, 2024
Hello Guadalupe, We apologize for any discomfort caused during your stay. Your feedback is valuable and will be shared with our team for improvement. We hope you will consider contacting management to discuss your concerns further.

8/10 Good

Zuleyka

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for one night stay
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hello Zuleyka,We are glad to hear that you found our hotel suitable for your one-night stay. Thank you for choosing to stay with us.

4/10 Poor

Robert, Mineola

Disliked: Staff & service, property conditions & facilities
Property is very utilitarian. Management is UN FLEXIBLE. Kind of out of the way. Absolutely no amenities. Was clean.
Stayed 2 nights in Apr 2024
Response from Manager on Apr 9, 2024
Hello Robert, We appreciate your feedback on our property and cleanliness. While we're sorry to hear you found us out of the way and lacking amenities, we strive to offer a straightforward stay for our guests. Your comments about flexibility will be shared with the team for future improvements.

2/10 Terrible

Rolando

Disliked: Cleanliness
First it took over 30 mins to find my reservation the room was dirty it super stink
Stayed 1 night in Apr 2024
Response from Manager on Apr 10, 2024
Hello Rolando, We're sorry to hear about the issues you encountered during your stay. We recommend contacting our management team directly to address your concerns and provide feedback for improvement. Thank you for bringing this to our attention.

2/10 Terrible

Sandra

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
It was so noisy and loud, I couldnt sleep! And noone told us there was an elevator. We had an elderly lady with us and it was hard for her to take the stairs. I do not recomend it.
Stayed 1 night in Mar 2024
Response from Manager on Mar 13, 2024
Hello Sandra, We apologize for the inconvenience you experienced during your stay. We value your feedback and will share your comments with the management team for their review. Should you have any further concerns, please reach out to our management directly for further assistance.

6/10 Okay

Roxzanne

Nibe
Stayed 1 night in Feb 2024
Response from Manager on Mar 1, 2024
Hello Roxzanne, We appreciate you taking the time to share your feedback with us. If you have any further concerns, please feel free to reach out to our management team. Thank you for choosing to stay with us.

10/10 Excellent

Germaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on Jan 29, 2024
Hello Germaine,Thank you for choosing our hotel for your stay! We are delighted to hear that you had an excellent experience with us. We hope to have the opportunity to welcome you back in the future for another fantastic stay. Safe travels!

2/10 Terrible

DeAnna

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
There were roaches coming out of every where we had to shake our things before we took them out
Stayed 1 night in Jan 2024
Response from Manager on Jan 27, 2024
Hello DeAnna, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

8/10 Good

Armando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 16, 2024
Hello Armando, We appreciate you taking the time to provide us with your feedback. We strive to provide excellent service to all of our guests and we are glad to hear that you had a positive experience during your stay. If there is anything else we can do for you, please let us know. We hope to welcome you back in the near future.

8/10 Good

Cyndi

Travelled with family
Stayed 2 nights in Dec 2023
Response from Manager on Jan 10, 2024
Hello Cyndi,Thank you for choosing our hotel for your stay. We appreciate your positive rating and are delighted to hear that you had a great experience. We hope to welcome you back in the future for another enjoyable stay.

2/10 Terrible

Lovllien

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer care staff are pathetic. They yelled at me just to ask if they have any coffee maker. I was going to stay for 5 days and I requested if they can provide me coffee maker. Once the guy yelled at me then I checked out same day and they charged me for 2 days and refunded for 3 days
Stayed 5 nights in Jan 2024
Response from Manager on Jan 10, 2024
Hello Lovllien, We apologize for any inconvenience you experienced during your stay. We take feedback seriously and will address this with our customer care staff to ensure better communication in the future. Regarding the charges, we can investigate the matter further if you reach out to our management team for assistance. Thank you for bringing this to our attention.

8/10 Good

Geronimo

Liked: Cleanliness, property conditions & facilities
That i got to sleep well without any trouble.
Stayed 1 night in Dec 2023
Response from Manager on Jan 9, 2024
Hello Geronimo,We are delighted to hear that you had a restful night at our hotel. Guest satisfaction is our top priority, and we are pleased that you had a comfortable experience with us. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.

6/10 Okay

Marisa

Travelled with family
Disliked: Property conditions & facilities, room comfort
Cowboys game/just an OK spot to stay overnight
The room was very minimal. There's even a huge area where it was wasted space. I need to read details better. Expected at least a mini fridge. None. No iron/board. Very plain. Location is ok. I would not stay there again. The beds moved a lot. Not comfortable at all. Just glad it was for an overnight stay.
Stayed 1 night in Dec 2023
Response from Manager on Jan 8, 2024
Hello Marisa, Thank you for your feedback regarding your recent stay at our hotel. We apologize for any inconvenience you experienced. We appreciate your suggestion to provide more information about the room amenities and will take it into consideration. Our team is always looking for ways to improve our guests' experience. Thank you for choosing to stay with us and we hope to have the opportunity to welcome you back in the future.

4/10 Poor

Daniel

Disliked: Cleanliness
Ok stay
Decent price for the game day/ holiday weekend. Decent location also. Room 142 was clean but there were roaches in there. Not sure id want to stay here again if the bug/roach problem isnt fixed
Stayed 2 nights in Dec 2023
Response from Manager on Jan 8, 2024
Hello Daniel, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

4/10 Poor

Jeff

Disliked: Cleanliness
Stayed 2 nights in Dec 2023
Response from Manager on Jan 2, 2024
Hello Jeff, We're sorry to hear that your experience at our hotel did not meet your expectations. We value your opinion and encourage you to reach out to us directly with any specific feedback so we can address any issues you may have encountered. We appreciate your business and hope to have the opportunity to better serve you in the future.

10/10 Excellent

Margarita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
recommend
room pretty clean bed is comfortable refrigerator did work but it was ok we didn’t need it second time staying there would recommend if just staying a few days and i would stay there again when in town
Stayed 1 night in Dec 2023
Response from Manager on Jan 2, 2024
Hello Margarita,Thank you for choosing to stay with us again and for recommending our hotel. We appreciate your feedback on the cleanliness and comfort of the room. We apologize for any inconvenience regarding the refrigerator and appreciate your understanding. We look forward to welcoming you back on your next visit to town.

2/10 Terrible

Kimberly

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Manager on Dec 28, 2023
Hello Kimberly,We're sorry to hear that you did not have a satisfactory experience at our hotel. Please reach out to us directly so that we can address any specific concerns you may have had during your stay. We value your feedback and would appreciate the opportunity to make it right.

8/10 Good

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Manager on Dec 28, 2023
Hello Tracey, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

4/10 Poor

Scott

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Manager on Feb 7, 2024
Hello Scott, We apologize if your experience at our hotel was not up to your expectations. We value feedback from our guests and would appreciate it if you could provide more details about your stay so that we can address any issues. Please reach out to us directly so that we can make it right.

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Me gusto lo accesible que esta y elnprecio
Stayed 2 nights in Dec 2023
Response from Manager on Dec 17, 2023
Hello Victor,¡Nos alegra muchísimo saber que encontraste nuestro hotel accesible y el precio adecuado para ti! Nuestro objetivo es brindar a nuestros huéspedes una experiencia cómoda y asequible. Esperamos tener la oportunidad de darte la bienvenida de nuevo en el futuro.

2/10 Terrible

Niki

Disliked: Cleanliness, property conditions & facilities, room comfort
Very dirty motel. Random people roaming the parking lot at night. Wouldn’t reccomend .
Stayed 2 nights in Dec 2023
Response from Manager on Dec 17, 2023
Hello Niki,We're sorry to hear about your experience at our motel. The safety and cleanliness of our property are of utmost importance to us. We appreciate your feedback and will address these concerns with our team. Thank you for bringing this to our attention.

6/10 Okay

Dwight

Liked: Cleanliness, amenities
It would been real pleasant put every time i left my room. They went in my room an the last time they left my door open
Stayed 2 nights in Dec 2023
Response from Manager on Dec 14, 2023
Hello Dwight,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We take guest privacy and security very seriously and will review this incident with our team to ensure it does not happen again. We appreciate your valuable input and hope to have the opportunity to welcome you back in the future for a truly pleasant experience.

2/10 Terrible

Cynthia, colorado springs

Stayed 2 nights in Dec 2023
Response from Manager on Dec 14, 2023
Hello Cynthia,We are sorry to hear that you did not have a pleasant experience during your stay. We would appreciate it if you could reach out to us directly so that we can address any specific issues you may have encountered.

2/10 Terrible

Alison

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unsafe property don’t have any cameras
Stayed 1 night in Dec 2023
Response from Manager on Dec 15, 2023
Hello Alison, Thank you for bringing your concerns to our attention. The safety and security of our guests is our utmost priority, and we take this matter seriously. Please rest assured that we have shared your feedback with our management team for further review and improvement. We strive to create a safe and secure environment for all our guests.

8/10 Good

Rolando

Stayed 1 night in Dec 2023
Response from Manager on Dec 15, 2023
Hello Rolando,We appreciate you choosing our hotel for your stay and we're glad to see that you had a positive experience overall. If you have any specific feedback or suggestions, we encourage you to reach out to us directly so that we can continue to improve our services. We hope to have the opportunity to welcome you back in the future.

8/10 Good

Eliberto

Travelled with family and small children
Disliked: Amenities
Maybe use Clorox bleach on cleaning the room
Stayed 1 night in Dec 2023
Response from Manager on Dec 15, 2023
Hello Eliberto,Thank you for your feedback. We appreciate your suggestion regarding the cleaning of our rooms. We continuously strive to improve our services and will take your input into consideration. We value your patronage and hope to welcome you back to our hotel in the future.

2/10 Terrible

jesus

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I asked to move to another room but the front desk told me that all the rooms smelled the same.
Response from Manager on Feb 9, 2024
Hello jesus, We apologize for any inconvenience you may have experienced during your stay. Our team strives to provide a comfortable and pleasant environment for all our guests. We appreciate your feedback and have shared it with our management for further review. We hope to have the opportunity to welcome you back in the future.

2/10 Terrible

James

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Manager on Feb 8, 2024
Hello James, We're sorry to hear that you didn't have a satisfactory experience during your stay. We value your feedback and encourage you to reach out to our hotel directly to share any specific issues you encountered so that we can address them accordingly. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.

6/10 Okay

Dosalind

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 9, 2023
Hello Dosalind,We apologize for any inconvenience you may have experienced during your stay. We would appreciate it if you could please reach out to our hotel directly to share any specific feedback you have, so that we can address any issues. We value your input and are always striving to improve our guests' experience.

8/10 Good

Martha P.

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Manager on Dec 7, 2023
Hello Martha P.,Thank you for choosing our hotel for your stay. We value your business and are glad to hear that you had a positive experience. If you have any specific feedback or suggestions, please don't hesitate to reach out to us directly. We hope to welcome you back again in the future.

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Manager on Dec 8, 2023
Hello Brenda,Thank you for choosing our hotel for your stay! I'm delighted to know you found your stay to be top-notch. Please find a reason to visit us again soon.

2/10 Terrible

Sam

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Dec 7, 2023
Hello Sam, We're sorry to hear that your experience at our hotel did not meet your expectations. Please feel free to reach out to us directly so that we can address any specific concerns you may have had during your stay. We value feedback from our guests and strive to provide the best possible service.

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jrod
Good for price.No microwave,
Stayed 1 night in Nov 2023
Response from Manager on Dec 5, 2023
Hello Jorge,Thank you for your feedback. We appreciate your acknowledgment of our hotel's competitive pricing. While we don't provide microwaves in the rooms, we do offer alternative food options in our on-site dining facilities. We hope you had a pleasant stay overall and welcome any future opportunities to serve you better.

6/10 Okay

Christina

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Nov 2023
Response from Manager on Dec 6, 2023
Hello Christina,We appreciate you choosing our hotel for your stay. If you encountered any issues during your stay, we kindly ask you to reach out to us directly so we can address them properly. Thank you for your support and we hope to have the opportunity to welcome you back again in the future.

2/10 Terrible

Diana

Very dirty, bathroom didn’t work properly. There was a dead roach on top of the fridge. The sheets looked dirty. It was just bad
Stayed 1 night in Nov 2023
Response from Manager on Dec 6, 2023
Hello Diana, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

8/10 Good

ladislao

Stayed 2 nights in Nov 2023
Response from Manager on Dec 16, 2023
Hello ladislao,Thank you for choosing our hotel for your recent stay. We appreciate your business and are glad to hear that you had a positive experience. If you have any further feedback or suggestions, please don't hesitate to reach out to us. We hope to welcome you back soon!

2/10 Terrible

Keith

Not a thing
Stayed 2 nights in Nov 2023
Response from Manager on Nov 26, 2023
Hello Keith,Thank you for your feedback regarding your recent stay. We apologize if your experience did not meet your expectations. We appreciate all feedback and will take it into consideration for future improvements. If you have any further concerns, please feel free to reach out to our management team directly.

2/10 Terrible

Julio

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I arrived at 10:30pm to check in from out of town. When i gave my id, the receptionist said that i had already checked in earlier that day and that she had given my key earlier. I told her that it was impossible since i had just arrived from out of town. She showed me the computer and said that someone with my exact name checked in already. Also stated that if i needed another room to pay for it. I called police to see who checked in with my name. When police investigated it turns out that the receptionist checking another different person with my reservation. I believed someone was using my name. Im glad we figured it out and nothing bad happen. Receptionist was on a video chat when i was talking to her. I believe she didnt notice when she made this mistake.
Stayed 1 night in Nov 2023
Response from Manager on Nov 26, 2023
Hello Julio,We apologize for the confusion regarding your check-in experience and any inconvenience it may have caused. Our team sincerely regrets the mix-up with your reservation and the miscommunication with the other guest's check-in. Rest assured, we take guest privacy and security very seriously, and we will review our check-in procedures to prevent such incidents from occurring in the future. Please feel free to contact our management team for any further assistance or concerns you may have.

8/10 Good

Susan, Plumas Lake

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room looks as if it's been remodeled, however the bathroom doesn't. The room was clean though, and the staff very friendly.
Stayed 3 nights in Nov 2023
Response from Manager on Nov 19, 2023
Hello Susan,Thank you for your feedback on your recent stay with us. We appreciate your kind words about our friendly staff and the cleanliness of your room. We value your comments regarding the bathroom and will share them with our team for future improvements. We hope to welcome you back in the future for an even better experience.

2/10 Terrible

Constance

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on Nov 19, 2023
Hello Constance,We aim to make every guest's stay enjoyable, and we apologize if we do not meet your expectations. We would like to learn more about your visit to address any issues that led to your low rating and improve our services in the future. Please feel free to contact us if you have any comments or suggestions.

10/10 Excellent

PeiKo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick and easy.. Great customer service..
Stayed 1 night in Nov 2023
Response from Manager on Nov 18, 2023
Hello PeiKo,Thank you for taking the time to share your positive experience at our hotel! We pride ourselves on providing excellent customer service and ensuring a quick and easy stay for our guests. We're delighted to hear that you had a great experience with us. Should you have any further feedback or questions, please don't hesitate to reach out to us.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on Nov 17, 2023
Hello Christopher,Thank you for taking the time to share your rating! We strive to exceed guest expectations and it's great to see that we've succeeded in delivering an exceptional experience. We hope to welcome you back in the future for another unforgettable stay.

2/10 Terrible

Calvin

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Worse experience ever
Had things taking out of my vehicle. Hotel did nothing but ask give number of local pd. Because I was from out of town I did not have time to wait hrs for pd to show up so things that I worked so hard to get are no longer in my possession.
Stayed 2 nights in Nov 2023
Response from Manager on Nov 15, 2023
Hello Calvin, Thank you for bringing this matter to our attention. We understand your disappointment about the incident and apologize for any inconvenience caused. Our priority is the safety and security of our guests, and we always advise contacting the local authorities to file a report for any unfortunate occurrence. We regret that we couldn't personally assist you at the time. We appreciate your understanding and hope you will consider staying with us again in the future.

2/10 Terrible

Angie

Stayed 1 night in Nov 2023
Response from Manager on Dec 6, 2023
Hello Angie,We're sorry to hear that you didn't have a satisfactory experience during your stay. We value your feedback and encourage you to reach out to our hotel directly so that we can address any specific concerns you may have had. We appreciate your time and hope to have the opportunity to welcome you back in the future.