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I had booked this hotel for family and the staff went above in beyond in helping me make my out of state traveling family feel taken care of. They also had lots of options for breakfast especially those with dietary restrictions. Thank you Katie and Tracy!
Needham
Stayed 3 nights in May 2024
10/10 Excellent
Donald
Travelled with family and small children, Business traveller
We picked this property for EV charging and the fact we always stay at HI hotels.
Ev charging station was a joke. The way it was set up was just weird like you could park your ev on the grass.
Every outlet in the room was non functional.
The property does not have a fence or barrier and strange or uninvited people may walk around and pick through windows. My daughter stay at one of the rooms in the first floor and one night I saw a guy walking with a stroller but clearly he was not a guest since he parked the stroller outside, entered two times and then walked away around the building to disapear.
Response from Dwayne - General Manager on Mar 27, 2024
Thank you for taking time out of your busy day to provide our hotel with such a wonderful review! We strive to provide our guest’s wonderful service. We look forward to accommodating you in the near future next time you’re in Plano.
8/10 Good
Jennifer
Business traveller
Mar 21, 2024
Liked: Cleanliness, staff & service, amenities
Very convenient location. Property needs to be updated.
Jennifer
Stayed 2 nights in Mar 2024
Response from Dwayne - General Manager on Mar 27, 2024
Thank you for taking time out of your busy day to provide our hotel with such a wonderful review!
10/10 Excellent
Julie
Mar 15, 2024
Liked: Cleanliness, amenities
Helpful, courteous staff. Great breakfast. Name brand toiletries.
Response from Dwayne - General Manager on Jan 30, 2024
Jose, Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express & Suites Dallas North Tollway. We hope to see you again soon.
Response from Dwayne - General Manager on Jan 26, 2024
David, Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites Dallas North Tollway. We hope that you will give us the opportunity to serve you again in the future.
Hotel was great. Breakfast was very good each day. Great value.
John
Stayed 2 nights in Jan 2024
Response from Dwayne - General Manager on Jan 26, 2024
John, Thank you for your recent stay and sharing your experience with us. We are thrilled to learn that we are your go-to spot when visiting Plano. We look forward to welcoming you back soon.
Response from Dwayne - General Manager on Jan 14, 2024
Federico, Thank you for taking time out of your busy day to provide our hotel with such a wonderful review! We strive to provide our guest’s wonderful service.
Response from Dwayne - General Manager on Jan 30, 2024
Tenia, Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Response from Dwayne - General Manager on Dec 29, 2023
Thank you for taking time out of your busy day to provide our hotel with such a wonderful review! We strive to provide our guest’s wonderful service. It brings us great joy to hear that you had such a wonderful experience and got to feel the heart and warmth of hospitality that our team is dedicated.We look forward to accommodating you in the near future next time you’re in Plano.
10/10 Excellent
Michelle
Dec 14, 2023
Michelle
Stayed 1 night in Dec 2023
Response from Dwayne - General Manager on Jan 30, 2024
Michelle, Thank you for taking the time to share your experience about your recent stay at our hotel. We hope that you will give us the opportunity to serve you again in the future.
Response from Dwayne - General Manager on Nov 20, 2023
Cindy,Thank you for taking time out of your busy day to provide our hotel with such a wonderful review! We strive to provide our guest’s wonderful service. We look forward to accommodating you in the near future next time you're in Plano.
Response from Dwayne - General Manager on Nov 20, 2023
Phil, Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites Dallas North Tollway.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Second time I have stayed here ahead of early morning medical appointments at the Texas Center for Diagnostics and Surgery. Clean and modern with spacious rooms at a very reasonable price.
Michael
Stayed 1 night in Nov 2023
Response from Dwayne - General Manager on Nov 20, 2023
Michael, Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express & Suites Dallas North Tollway. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Again, thank you for choosing Holiday Inn Express & Suites Dallas North Tollway and we hope that you will give us the opportunity to serve you again in the future.
Response from Dwayne - General Manager on Dec 13, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations.
Response from Dwayne - General Manager on Dec 13, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations.We hope that you would reconsider and that we would have an opportunity to welcome you back again.
In town for a medical procedure. Convenient, clean and safe.
Terry R
Stayed 1 night in Oct 2023
Response from Dwayne - General Manager on Nov 1, 2023
Dear Terry R.,Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites Dallas North Tollway.Please know that your feedback is extremely valuable to us. We hope that you will give us the opportunity to serve you again in the future, on your next trip to Plano.Again, thank you for choosing Holiday Inn Express & Suites Dallas North Tollway,
Response from Dwayne - General Manager on Nov 1, 2023
Dear Sharon,Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites Dallas North Tollway.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express & Suites Dallas North Tollway,
2/10 Terrible
Christine
Oct 26, 2023
Disliked: Cleanliness
Haven’t even been able to get into the room yet. Been trying for the last 40 mins with no success
Christine
Stayed 1 night in Oct 2023
Response from Dwayne - General Manager on Dec 13, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future.
4/10 Poor
Rhett
Travelled with family
Oct 25, 2023
Liked: Cleanliness, staff & service
Disliked: Room comfort
Rhett
Stayed 2 nights in Oct 2023
Response from Dwayne - General Manager on Dec 13, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future.
Hot water wasn’t working , bugs crawling on top of pillows , cracked sidings along wall
Toby
Stayed 1 night in Oct 2023
Response from Dwayne - General Manager on Oct 23, 2023
Toby, Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express & Suites & Suites Dallas North Tollway.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I will make sure to get with my Operations Manager about these issues so we can work on getting them fixed.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.
10/10 Excellent
Verified traveller
Oct 21, 2023
Very good
Verified traveller
Stayed 1 night in Oct 2023
Response from Dwayne - General Manager on Oct 23, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites Dallas North Tollway.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express & Suites Dallas North Tollway.
Response from Dwayne - General Manager on Oct 23, 2023
Dear Shonda,Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites Dallas North Tollway.Please know that your feedback is extremely valuable to us. Again, thank you for choosing Holiday Inn Express & Suites Dallas North Tollway,
Response from Dwayne - General Manager on Oct 16, 2023
Dear Bryan,Thank you for taking the time to tell us about your experience at Holiday Inn Express Dallas North Tollway.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.
Response from Dwayne - General Manager on Oct 9, 2023
Dear Stacie,Thank you for taking the time to tell us about your experience at Holiday Inn Express Dallas North Tollway.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express
Response from Dwayne - General Manager on Oct 9, 2023
Sergio, Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express Dallas North TollwayI would like to start by apologizing to you for the inconveniences you faced during your stay.We strive to make each stay as pleasant and comfortable as possible. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.Again, thank you for sharing your comments,
Response from Dwayne - General Manager on Oct 9, 2023
Dear Robert,Thank you for taking the time to tell us about your experience at Holiday Inn Express Dallas North Tollway.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope to see you again in the future.Thank you for choosing Holiday Inn Express
8/10 Good
Robin
Oct 1, 2023
Liked: Cleanliness, staff & service, room comfort
Robin
Stayed 2 nights in Sep 2023
Response from Dwayne Palmer - General Manager on Oct 3, 2023
Dear Robin,Thank you for taking the time to tell us about your experience at Holiday Inn Express Dallas North Tollway.Please know that your feedback is extremely valuable to us. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, Sincerely,Dwayne Palmer General Manager
I specifically booked this hotel because it is close to the Crayola Experience and it offered an outdoor pool. After checking in, I was informed the pool was closed for the season. Had I known that, I would have booked another hotel for myself and grandsons as there are many others to choose from.
Donna
Stayed 1 night in Sep 2023
Response from Dwayne - General Manager on Sep 28, 2023
Dear Donna,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express Dallas North Tollway.I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention.
I don't usually leave a comment, but this was the easiest check in and out I've had. The staff was great. Room was clean and comfortable. The breakfast had many options.
Raelynn
Stayed 1 night in Aug 2023
Response from Dwayne - General Manager on Sep 28, 2023
Dear Raelynn,Thank you for taking the time to tell us about your experience at Holiday Inn Express Dallas North Tollway.Please know that your feedback is extremely valuable to us. We hope that you will give us the opportunity to serve you again in the future.