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Reviews of Best Western Plus DFW Airport Suites

2.5 out of 5
Best Western Plus DFW Airport Suites
5050 West John Carpenter Freeway, Irving, TX

Reviews

8.4

Very good

Rating 10 - Excellent. 554 out of 1004 reviews" "
Rating 8 - Good. 246 out of 1004 reviews" "
Rating 6 - Okay. 95 out of 1004 reviews" "
Rating 4 - Poor. 49 out of 1004 reviews" "
Rating 2 - Terrible. 60 out of 1004 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Alan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel clean and friendly staff. Close to the airport very convenient.
Stayed 1 night in May 2024

10/10 Excellent

Brittany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay. Close to the airport. Quiet
Stayed 1 night in May 2024

8/10 Good

Aracely

Travelled with partner
Liked: Property conditions & facilities
Great Customer Service
Stayed 1 night in May 2024

10/10 Excellent

Clayton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady at the front desk was extremely helpful. Very very nice. She made the stay very very nice.
Stayed 1 night in May 2024

8/10 Good

Dany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t need to get a shuttle to the airport. It was weird to get a message that said “coordinate your pickup”. The person at the front desk wasn’t the most friendly one, very down to business BUT not rude though.
Stayed 1 night in May 2024
Response from Best Western Plus DFW Airport Suites on May 17, 2024
Dany, Thank you for your review; our property does not offer shuttle service though. We are glad to hear you had a pleasant experience regardless.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and hotel!
Stayed 1 night in May 2024
Response from Best Western Plus DFW Airport Suites on May 13, 2024
Daniel, We appreciate you being our guest and your five-star review for our BW Plus DFW Airport Suites property. It gives us great pride to know that you enjoyed your time with us and look forward to seeing you again.

8/10 Good

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Best Western Plus DFW Airport Suites on May 17, 2024
Thank you for staying with us, we appreciate you being our guest and look forward to seeing you again soon.

10/10 Excellent

Anthony

Liked: Cleanliness, property conditions & facilities
Was pretty loud with the air traffic till about 3am But we knew what to expect next to the airport!
Stayed 1 night in May 2024
Response from Best Western Plus DFW Airport Suites on May 16, 2024
Anthony, We have passed on your suggestions for improvements and would like to apologize for the discomfort you experienced due to the noise level in your guest room. We always want to provide a pleasant stay for our guests and hope to have another opportunity in the future to improve on your experience.

10/10 Excellent

Teerth

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a really nice property and nice staff
Response from Best Western Plus DFW Airport Suites on May 13, 2024
Teerth, Thank you for being our guest; our staff takes great pride in making all our guests feel welcome. We appreciate your five-star review of our BW Plus DFW Airport Suites hotel and look forward to your next visit.

6/10 Okay

Steven, North Aurora

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
No restaurants near this place!
Stayed 1 night in May 2024
Response from Best Western Plus DFW Airport Suites on May 13, 2024
Steven, Thank you for choosing our property for your stay; we appreciate your time to review our property.

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service
Hot tub was broken, lobby had an unpleasant scent when we can in, smelled old, it wasn’t a good initial experience, breakfast didn’t begin until 7 which seemed late especially when you have an early flight
Stayed 1 night in May 2024
Response from Best Western Plus DFW Airport Suites on May 13, 2024
Jennifer, Thank you for choosing our property for your stay; we appreciate your time to review our property and hope to see you again to improve on your experience with us.

6/10 Okay

Brian

Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Hot tub was broken. you can hear the noise from the road out side.
Stayed 5 nights in Apr 2024
Response from Best Western Plus DFW Airport Suites on May 13, 2024
Thank you for choosing our property for your stay; we hope to see you again in the future to improve on your experience with us.

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Best Western Plus DFW Airport Suites on May 13, 2024
April, Thank you for staying with us and for your five star review for our BW Plus DFW Airport Suites. We always want our guests to have a pleasant and memorable experience and look forward to your next visit.

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was loud being right next to the highway and airport but it was clean and the room was unexpectedly large. Would stay again
Stayed 1 night in Apr 2024
Response from Best Western Plus DFW Airport Suites on Apr 30, 2024
Elizabeth, Thank you for choosing our property for your stay; we are glad to hear about your stay and hope to see you again to improve on your experience with us.

4/10 Poor

Peter

Business traveller
Because the hotel is next to freeway and window didn't have any sound proof, the room was very noisy. Sound from freeway woke me up in the middle of the night and coutn't go back to sleep.
Stayed 2 nights in Apr 2024
Response from Best Western Plus DFW Airport Suites on Apr 30, 2024
Peter, Thank you for staying with us; we appreciate you being our guest and regret any discomfort you experienced due to the noise level in your room. We have passed on your suggestions for improvements for our next renovation and hope to have another opportunity in the future to improve on your experience.

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so helpful and polite. They already have my Uber set for tomorrow morning. Made my trip way easier!!
Stayed 1 night in Apr 2024
Response from Best Western Plus DFW Airport Suites on Apr 30, 2024
Melanie, Thank you for your kind words on our BW Plus DFW Airport Suites Hotel. We appreciate your five-star review of our property and look forward to your next stay with us.

10/10 Excellent

Laurie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and convenient to the airport. Nice front desk lady.
Stayed 1 night in Apr 2024
Response from Best Western Plus DFW Airport Suites on Apr 30, 2024
Laurie,Thank you for staying with us and for your five star review for our BW Plus DFW Airport Suites. We always want our guests to have a pleasant and memorable experience and look forward to your next visit.

10/10 Excellent

Cheryl P.

Travelled with partner
Liked: Cleanliness, staff & service
We arrived after midnight. The night manager warmly greeted us, offered us candy, and gave us a bag of snacks the next morning. Our room was clean and cool. Easy to sleep soundly in despite the planes taking off nearby.
Stayed 1 night in Apr 2024
Response from Best Western Plus DFW Airport Suites on Apr 30, 2024
Cheryl P, Thank you for being our guest; our staff takes great pride in making all our guests feel welcome. We appreciate your five-star review of our BW Plus DFW Airport Suites hotel and look forward to your next visit.

8/10 Good

Cathy

The rooms don’t have good lighting and the pillows are horrible. But close to the airport.
Stayed 1 night in Apr 2024
Response from Best Western Plus DFW Airport Suites on Apr 30, 2024
Cathy, Thank you for choosing our property for your stay; we hope to see you again in the future to improve on your experience with us.

10/10 Excellent

Theresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed the pool with beautiful sunshine on our stay-day. The breakfast was a nice feature. Wish the windows didn’t seem like they were open (noisy) when they were actually closed. All in all, a good stay before our return trip home. 😃
Stayed 1 night in Apr 2024
Response from Best Western Plus DFW Airport Suites on Apr 30, 2024
Theresa, Thank you for staying with us and for your five star review for our BW Plus DFW Airport Suites. We always want our guests to have a pleasant and memorable experience and look forward to your next visit.

10/10 Excellent

Sandra, Comanche

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and efficient staff. MOST AMAZING HOTEL BREAKFAST WE HAVE EVER ENCOUNTERED! Nice, clean hotel. One caveat: extensions on end of beds are definitely calf crushers. Be careful during nighttime trips to the loo.
Stayed 1 night in Apr 2024
Response from Best Western Plus DFW Airport Suites on Apr 18, 2024
Sandra,Thank you for staying with us; we appreciate you being our guest and are a glad to know that you enjoyed our clean facility and friendly staff. We have passed on your suggestions for improvements for our next renovation. We look forward to welcoming you again during your next visit to our area.

8/10 Good

Jenna

Stayed 1 night in Apr 2024
Response from Best Western Plus DFW Airport Suites on May 13, 2024
Jenna,Thank you for being our guest; we appreciate your time to review our property and hope to see you again on your next trip to our area.

10/10 Excellent

karen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property well maintained. Rooms quiet except for street noises. Need double pane glass to decrease street noise. Toilet seat too low. Older guests have trouble standing up. Toilet paper holder too far behind seat. Required twisting around. Even with a few problems I would stay again at the property. Staff excellent
Stayed 3 nights in Apr 2024
Response from Best Western Plus DFW Airport Suites on Apr 18, 2024
Karen, Thank you for staying with us; we appreciate you being our guest and will pass on your suggestions for improvements for our next renovation. We look forward to seeing you again during your next visit to our area.

10/10 Excellent

James

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, friendly check in
Stayed 1 night in Apr 2024
Response from Best Western Plus DFW Airport Suites on Apr 18, 2024
James, We appreciate you being our guest and are happy to know that you enjoyed your stay at our BW Plus DFW Airport Suites. We always want our guest to have a positive experience and look forward to your next visit.

8/10 Good

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and great customer service
Stayed 1 night in Apr 2024
Response from Best Western Plus DFW Airport Suites on Apr 18, 2024
Sabrina, Thank you for staying with us; we appreciate you being our guest and look forward to seeing you again during your next visit to the DFW area.

10/10 Excellent

Annette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service!
Stayed 3 nights in Apr 2024
Response from Best Western Plus DFW Airport Suites on Apr 18, 2024
Annette , Thank you for staying with us and for your five star review for our BW Plus DFW Airport Suites. We always want our guests to have a pleasant and memorable experience and look forward to your next visit.

4/10 Poor

Nadia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was facing the highway and was very loud. The front office was kind enough to provide me with earplugs for the night.
Stayed 1 night in Apr 2024
Response from Best Western Plus DFW Airport Suites on Apr 10, 2024
Nadia, Thank you for staying with us; we appreciate you being our guest and regret any discomfort you experienced due to the noise level in your room. We always want to provide a pleasant stay and hope to have another opportunity in the future to improve on your experience.

10/10 Excellent

Angela, Cincinnati

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice night clerk checking us in. Bedding was awesome. Breakfast was freshly made. Rooms were very clean. 10/10
Stayed 1 night in Apr 2024
Response from Best Western Plus DFW Airport Suites on Apr 10, 2024
Angela, Thank you for your kind words on our BW Plus DFW Airport Suites Hotel. We appreciate your five-star review of our property and look forward to your next stay with us.

10/10 Excellent

Julie Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to DFW
Stayed 1 night in Apr 2024
Response from Best Western Plus DFW Airport Suites on Apr 10, 2024
Julie Ann, Thank you for staying with us and for your five star review for our BW Plus DFW Airport Suites. We always want our guests to have a pleasant and memorable experience and look forward to your next visit.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Super friendly clerk at check in.
Stayed 1 night in Apr 2024
Response from Best Western Plus DFW Airport Suites on Apr 10, 2024
Jennifer, Thank you for staying with us and for your five star review for our BW Plus DFW Airport Suites. We always want our guests to have a pleasant and memorable experience and look forward to your next visit.

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to the airport with friendly staff and large rooms. Buffet breakfast in the morning. No airport shuttle but an Uber was only $15.
Stayed 1 night in Apr 2024
Response from Best Western Plus DFW Airport Suites on Apr 10, 2024
Amanda,Thank you for your kind words on our BW Plus DFW Airport Suites Hotel. We appreciate your five-star review of our property and look forward to your next stay with us.

6/10 Okay

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Please bring back the potato's.
Stayed 1 night in Apr 2024
Response from Best Western Plus DFW Airport Suites on Apr 10, 2024
John, Thank you for being our guest; we appreciate your time to review our property and your suggestions for improvements for our breakfast bar. We will pass on your comments.

10/10 Excellent

Jill

Liked: Cleanliness, staff & service
No complaints.
Stayed 1 night in Mar 2024
Response from Best Western Plus DFW Airport Suites on Apr 10, 2024
Jill, Thank you for staying with us and for your five star review for our BW Plus DFW Airport Suites. We always want our guests to have a pleasant and memorable experience and look forward to your next visit.

10/10 Excellent

Rhonda, Fall Creek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Best Western Plus DFW Airport Suites on Apr 10, 2024
Rhonda, Thank you for staying with us and for your five star review for our BW Plus DFW Airport Suites. We always want our guests to have a pleasant and memorable experience and look forward to your next visit.

8/10 Good

Brian

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The only thing i do like when i stay here is the noise from the road. I stay here often so it is not bad enough for me to stay somewhere else
Stayed 3 nights in Mar 2024
Response from Best Western Plus DFW Airport Suites on Apr 10, 2024
Brian, Thank you for staying with us; we appreciate you being our continuous guest and regret any discomfort you experienced due to the noise level in your room. Please let us know how we can make you more comfortable on your next visit.

8/10 Good

Monica, Fayetteville

Stayed 1 night in Mar 2024
Response from Best Western Plus DFW Airport Suites on Apr 18, 2024
Monica, We appreciate you choosing our property for your stay and look forward to seeing again on your next trip through the DFW area.

10/10 Excellent

Selena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Best Western Plus DFW Airport Suites on Apr 10, 2024
Selena, Thank you for staying with us and for your five star review for our BW Plus DFW Airport Suites. We always want our guests to have a pleasant and memorable experience and look forward to your next visit.

4/10 Poor

Aubrey

Good
Stayed 1 night in Mar 2024
Response from Best Western Plus DFW Airport Suites on Mar 27, 2024
Aubrey, Thank you for choosing our property for your stay. We hope to have another opportunity in the future to have you stay with us again.

10/10 Excellent

Pablo

Liked: Cleanliness, staff & service, property conditions & facilities
…
Stayed 1 night in Mar 2024
Response from Best Western Plus DFW Airport Suites on Mar 29, 2024
Pablo, Thank you for your five-star rating for our BW Plus DFW Airport Suites Hotel; we appreciate you being our guest. Knowing that you enjoyed your stay with us gives us great pride and look forward to seeing you again during your next visit to the DFW area.

10/10 Excellent

Maria

Stayed 1 night in Mar 2024
Response from Best Western Plus DFW Airport Suites on Apr 18, 2024
MariaThank you for staying at our BW Plus DFW Airport Suites. We always want our guests to have a pleasant experience and look forward to your next visit.

8/10 Good

Nathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport with a friendly knowledgeable staff.
Stayed 1 night in Mar 2024
Response from Best Western Plus DFW Airport Suites on Mar 29, 2024
Nathan, Thank you for being our guest, we are glad to know that you enjoyed your stay with us and look forward to seeing you again on your next trip to our area.

10/10 Excellent

Cherry

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet
Stayed 1 night in Mar 2024
Response from Best Western Plus DFW Airport Suites on Mar 29, 2024
Cherry, Thank you for staying with us and for your five star review for our BW Plus DFW Airport Suites. We always want our guests to have a pleasant and memorable experience and look forward to your next visit.

10/10 Excellent

esekiel, Truckee

Stayed 1 night in Mar 2024
Response from Best Western Plus DFW Airport Suites on Apr 10, 2024
Esekiel, Thank you for staying with us and for your five star review for our BW Plus DFW Airport Suites. We always want our guests to have a pleasant and memorable experience and look forward to your next visit.

2/10 Terrible

kara

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
toilet did not work no working shower
Stayed 2 nights in Mar 2024
Response from Best Western Plus DFW Airport Suites on Mar 14, 2024
Kara, We have verified your reservations at our property and are surprised to hear about the issues you mentioned. We do not have any concerns reported from your account and or guest room during your stay. We have opened a maintenance order for the guest room you occupied to address the aforementioned concerns.

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was great and I would stay here again.
Stayed 1 night in Mar 2024
Response from Best Western Plus DFW Airport Suites on Mar 14, 2024
Jason, Thank you for being our guest and for our five star review for our Best Western Plus DFW Airport Suites. We look forward to seeing you again soon.

6/10 Okay

EVELYN

Stayed 1 night in Mar 2024
Response from Best Western Plus DFW Airport Suites on Apr 10, 2024
Evelyn, Thank you for being our guest; we appreciate your time to review our property and hope to see you again on your next trip to our area.

10/10 Excellent

kelly

Stayed 1 night in Mar 2024
Response from Best Western Plus DFW Airport Suites on Mar 29, 2024
Kelly, Thank you for staying with us and for your five star review for our BW Plus DFW Airport Suites. We always want our guests to have a pleasant and memorable experience and look forward to your next visit.

10/10 Excellent

kara

Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Staff & service
tv was out for two days due to power outage
Stayed 5 nights in Mar 2024
Response from Best Western Plus DFW Airport Suites on Mar 14, 2024
Kara, We regret any inconvenience you experienced due to the power outage in our area. Due to the outage, our cable company suffered a major disruption that was completely out of our hands. Please accept our apology for the inconvenience.

6/10 Okay

Margaret

Liked: Staff & service
Disliked: Property conditions & facilities
Very tired looking decor including walls and carpets. Shower was leaking and sprayed onto the floor which caused a trip hazard. The floor needed to be thoroughly dried after taking a shower.
Stayed 1 night in Feb 2024
Response from BW Plus DFW Airport Suites on Mar 4, 2024
Margaret,Thank you for choosing our property for your stay; we are glad to hear about your stay and hope to see you again to improve on your experience with us.

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and helpful.
Stayed 2 nights in Feb 2024
Response from BW Plus DFW Airport Suites on Mar 4, 2024
Alicia, Thank you for your being our guest; our staff takes great pride in making all our guests feel welcome. We appreciate your five-star review of our BW Plus DFW Airport Suites hotel and look forward to your next visit.