Crystal Bay Vacation Rentals

"Outdated Casino. We all got sick from eating at their restaurant. "

"The room was a good size and having two bathrooms was very convenient. It is an old hotel so there are obvious wear and tear. However, I didn't understand why the sheets on the bottom where the mattress box is had rips and holes around it. And, the night stand was sticky as if it wasn't properly cleaned. The location was very convenient. The gondolas were less than a 5 minute walk away as well as the shops and restaurants. My biggest complaint is when I removed the privacy sign, housekeeping didn't come in to clean the room, take out the trash, or bring in new towel and toiletry. I was not feeling well that day and i had to go to the front desk 3 times before they sent clean towels. If housekeeping or front desk would pick up the phone, I wouldn't have to keep going downstairs. I called them more than ten times and no one picks up. "

"I have been staying at this hotel for 16 years now. They are improving the look with all the construction around but the customer service has become worse. Check in, my upgrade price was much lower at the kiosk than at the front desk. Cleaning? Not for me. I stayed for 5 nights and after 3 nights in a row of them telling me someone was coming to clean, no one ever came and it was time for me to leave. All I really wanted was towels and to take out the trash but that is too much to ask here. Bring back Harvey’s and the awesome staff that used to make this place great "

"If you book connecting rooms even after calling ahead to confirm they won’t give the to you"

"Amazing"

"All the Staff are very friendly. There is no housekeeping doesn't matter how many days you stay. Shower rarely gets hot/warm water but mostly cold and is not kid friendly. Rooms are little congested and we had only heater in the room , no AC unit. "

"It was great to have the bar and music right in the hotel lobby. The walking distance to other restaurants and shops was convenient. The hotel was clean, and they have turtles in their pond! "

"Hotel wasn’t a 5 star place, it has some quirks, but for the price I paid, it was great! It’s still close enough to anything at South Shore - walking distance to the beach or anything at Heavenly Village. Hot tub, pool (during the summer), breakfast, early check in available… I’d stay again."

"Staff needs training in Customer Service. They have zero flexibility to resolve concerns of guests."