Kayaking

Reviews of Iberostar Cozumel - All Inclusive

4.5 out of 5
Iberostar Cozumel - All Inclusive
Km 17 782 Carretera Costera Sur, El Cedral, Cozumel, QROO

Reviews

8.8

Excellent

Rating 10 - Excellent. 586 out of 1017 reviews" "
Rating 8 - Good. 271 out of 1017 reviews" "
Rating 6 - Okay. 91 out of 1017 reviews" "
Rating 4 - Poor. 46 out of 1017 reviews" "
Rating 2 - Terrible. 23 out of 1017 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Iberostare is quiet and one of the best resorts for diving. The reef is right off the resorts beach area. The staff was helpful and polite and the food options were plentiful. It's perfect for a dive vacation.
Stayed 5 nights in Mar 2024

8/10 Good

Angel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff works Above & Beyond too make your stay Comfortable!!
Stayed 9 nights in Mar 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024

6/10 Okay

Lori

Travelled with group
The smell was unbearable at times. smelled like an outhouse.
Stayed 6 nights in Mar 2024
Response from Quality Manager on Mar 12, 2024
We regret to read that we failed to meet your expectations. Allow us to explain that Iberostar Hotels & Resorts is committed to protecting the environment, and we have several certifications that recognize us as a company who acts according to all sustainable tourism criteria. It is important to mention that we are surrounded by mangroves, which with the change of weather and seasons can sometimes release a certain smell. We regret this meant an inconvenience for you. Once more thank you for choosing us, we all look forward to welcoming you again in the not too distant future.Best regards,

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay here. The bungalow rooms are a bit smaller than the hotel rooms I am used to, but it was still very comfortable. Everything was clean. The beach is rocky, but if you go out on the pier, there are stairs into the water where it is better. We spent a lot of time at the pool, where they have a swim-up bar, as well as servers to bring you drinks. The staff was very friendly, and there were some fun activities scheduled that you could participate in if you wanted to. The buffets had a lot of delicious options. We also enjoyed the entertainment in the evening.
Response from Quality Manager on Mar 6, 2024
Thank you for taking the time to share your wonderful impressions of your stay at Iberostar Cozumel. It is of the utmost importance to us that our guests enjoy our well-thought-out holiday concept. Our main objective is to guarantee our guests can experience the highest levels of comfort in a particularly pleasant atmosphere, and we are so glad to know you enjoyed a wonderful experience. Also, we are delighted that we could completely satisfy you with our culinary offer. Our chefs work very hard on a daily basis to please our guests with only the finest ingredients and the fact that you noticed this is great to hear.Again we thank you for sharing this fabulous review of our hotel and we hope to welcome you back again in the not too distant future.Kind Regards,

10/10 Excellent

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely landscape, many birds, 2 story villas instead of high rise buildings. Helpful staff.
Stayed 8 nights in Feb 2024
Response from Quality Manager on Mar 5, 2024
First of all, we would like to thank you for taking the time to share your wonderful impressions of your stay with us. It is of great importance to us that our guests appreciate our well-thought-out holiday concept. Our day to day efforts are to help guarantee our guests can experience the highest levels of comfort with an equally pleasant atmosphere. Again we thank you for sharing this fabulous review of our hotel and we hope to welcome you back again in the not too distant future.Best Regards,

8/10 Good

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024

8/10 Good

Catherine

Travelled with partner
Liked: Amenities
this wasn't a 5 star hotel. rooms were not clean or cosy. food was not 5 star. entertainment was not 5 star. there may be lots of facilities but they are not provided well.
Stayed 5 nights in Dec 2023
Response from Quality Manager on Mar 4, 2024
Thank you for taking the time out of your day to write to us and share this review of your recent holiday at Iberostar Cozumel.We are saddened to hear that we did not manage to fully live up to your expectations as we place great importance on providing all of our guests with a wonderful experience.Allow us to mention that the standard of our cuisine is very important to us at Iberostar. Our goal is to constantly surpass ourselves, continually introducing new ideas and concepts to our gastronomy. We regret that we did not completely satisfy you.Also, we regret to know that our entertainment program was not to your liking.Our Star Friends team work with great enthusiasm and make a significant effort to satisfy our guests. It is important to add that different activities are carried out throughout the day for the enjoyment of our guests, such as yoga, volleyball, water polo, aqua fit, bingo, beach games, zumba and dance lessons, and much more.All this information and schedules is available in our Iberostar app.Regarding cleanliness, allow us to explain that we follow a strict cleaning protocol and we are characterized for our immaculate and pristine hotels. We assure you that we do try to take care of every detail so that our guests enjoy their stay with us and we strive daily for complete customer satisfaction. However, we will pass on your comments to the correct department and we regret that this made your holiday seem less than perfect.Although it would appear this was not the perfect fit for you, we hope you will join us again at one of our many other beautifully located Iberostar hotels for your next holiday.Best regards,

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024

10/10 Excellent

Vivien

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Initially difficult to navigate, limited signage to our accommodation, got lost several times. Food choices better than most all inclusives. Every staff member were extremely friendly, helpful and professional
Stayed 4 nights in Feb 2024
Response from Quality Manager on Feb 26, 2024
First of all, we want you to know we are really pleased that you had such an excellent holiday with us at Iberostar Cozumel and we want to thank you for sharing your experience with others.Our staff will be delighted with your praise, the entire team is not only particularly hospitable but is also given continuous training in terms of service and general working practice. We are therefore very pleased that both the efforts of our employees and our passionately prepared gastronomy have left a wonderful impression on you.Likewise, your comments help us to keep improving every day, and we thank you for sharing your observations with us.We look forward to welcoming you once again in the future.Best regards,

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous resort! It was a very relaxing feel and the property was well maintained. The people were very kind and accommodating. We’d go back for sure!
Stayed 5 nights in Feb 2024
Response from Quality Manager on Feb 26, 2024
First and foremost, thank you for choosing Iberostar Cozumel on your most recent vacation, and for sharing your kind comments with us. We are honored to know that you have enjoyed of an excellent holiday and have left with wonderful memories of your vacation. Our combination of both a friendly and competent service is one of our highest priorities and we are constantly working to provide our guests with an excellent experience.Thank you once again for your kind comment and we look forward to welcoming you back again. Until then, we wish you all the best.Kind regards,

10/10 Excellent

Renee

Travelled with family
This property is truly paradise. There were so many choices of activities, the food was amazing, the grounds were beautiful and well maintained, there were plenty of spaces to gather so it never felt overly crowded. Best of all, the on-site dive shop was outstanding! Great people with experiences for scuba and snorkeling! Overall, the best vacation ever!
Stayed 5 nights in Feb 2024
Response from Quality Manager on Feb 20, 2024
It is always fabulous for us to receive such wonderful reviews like yours. We appreciate the time and effort taken to share this opinion of your holiday at Iberostar Cozumel. We have treated your description as a triumph and your comments confirm that we are on the right track with our numerous efforts and attention to detail. Also, we are delighted to read that our culinary offer has exceeded your expectations. We, therefore want to express our gratitude again for your excellent review and will be delighted to welcome you back to one of our hotels in the near future.Best Regards,

10/10 Excellent

Alex

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I stayed for five nights in the middle of February 2024. We are 35 and we have been to many all inclusive resorts. This resort had your typical games around the pool throughout the day and bingo and things like that in the evening. I will say the prizes were lacking. I think my wife got a coupon for $150 off a $300 purchase at a diamond shop in town for her prize. We have been places where they give bottles of wine and stuff like that for winning this place did nothing like that. So it made it a little less exciting to play the games They had three restaurants and a buffet so dinner options were perfect for us for five nights but we usually like a few more options if we're staying for a longer time. The buffet was very good though every night. And the restaurants were very good also. During the day they really only have a snack bar and the lunch buffet by the beach. It's a good size buffet but there's no actual restaurant to go eat at during the day. They had entertainment at night every night. It was okay at best. It was a really nice resort and everyone was very helpful. A lot of the people staying here. We're doing so because it was super convenient to take off to go scuba diving. We did not do any scuba diving but we did do a snorkel excursion. That was amazing. If you are looking to party, this probably isn't the resort for you but it is a great middle of the road resort.
Stayed 5 nights in Feb 2024
Response from Quality Manager on Feb 20, 2024
We would like first of all to thank you for your kind review of your recent holiday with us.Such a friendly review of Iberostar Cozumel is, of course, a great pleasure to read and confirms for us that our daily actions are worthwhile and that we are on the right path with our numerous efforts.Again we thank you for your pleasant review of our hotel and hope that Iberostar will continue to provide you with excellent holiday experiences in the future.Best Regards,

8/10 Good

martin dell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous grounds, excellent staff, decent food, rooms were clean and comfortable. Activities if you want to participate. (Elizabeth on the Activities staff was awesome) .
Stayed 8 nights in Feb 2024
Response from Quality Manager on Feb 19, 2024
We want you to know that your review of Iberostar Cozumel is very much appreciated. We are always delighted to receive clarification that our guests have enjoyed a wonderful holiday and have left with happy memories.Our combination of both professional and friendly service is one of our main priorities and we are always working to provide our guests with a genuinely wonderful experience.Again, we appreciate your positive comments and look forward to welcoming you back again soon.Best Regards,

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, really cool wildlife, food was pretty good. Nice location and amenities.
Stayed 3 nights in Feb 2024
Response from Quality Manager on Feb 13, 2024
We are very pleased to read that you had such a pleasant time in our hospitality at Iberostar Cozumel and we want to thank you for sharing your opinion with others. Confirmation that we were able to exceed your expectations is spectacular news for us.It is also very satisfying for us that you have kept us in your fondest memories and it will be an honour to welcome you back again in the future until then we wish you all the best.Kind Regards,

10/10 Excellent

Tracy D

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful food, Clean beach, Great Pools and Easy Scuba Diving facility.
Stayed 4 nights in Feb 2024
Response from Quality Manager on Feb 13, 2024
It has been really good to read that you had such a great time in our hospitality and we want to thank you for sharing your experience. Confirmation that we were able to provide you with such a wonderful holiday experience is extremely satisfying and we promise to continue working hard to achieve this every day. We try to think about everything to provide our guests with a perfect experience.Once more, we thank you for writing and sharing this wonderful review of our hotel and we hope that we will be able to serve you again in the future.Best Regards,

10/10 Excellent

James H.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time there. It didn't disappoint.
Stayed 7 nights in Jan 2024
Response from Quality Manager on Feb 6, 2024
First of all, we want to thank you for choosing Iberostar Cozumel for the second time. The fact that we were able to exceed your expectations with our excellent standards in every area that characterize our company is of great importance to us.It is therefore very satisfying for us that you have kept us in your fondest memories and it would be wonderful to welcome you back again.Best Regards,

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024

10/10 Excellent

Lance

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and gorgeous
Stayed 5 nights in Jan 2024
Response from Quality Manager on Jan 25, 2024
We would like primarily to thank you for choosing Iberostar Cozumel for your recent holiday and also for taking the time to share your opinion. Every day is a new challenge for us, based on our passion for providing our guests with an environment similar in comfort to a home away from home. So again, we thank you for sharing this positive review with us and we hope to welcome you back again soon.Best Regards,

10/10 Excellent

Lisa M

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great experience! Staff is awesome, very welcoming! Entertainment all day was nice to have.
Stayed 7 nights in Jan 2024
Response from Quality Manager on Jan 26, 2024
We would like primarily to thank you for choosing Iberostar Cozumel for your recent holiday and also for taking the time to share your opinion. Every day is a new challenge for us, based on our passion for providing our guests with an environment similar in comfort to a home away from home and we are so glad to know that you enjoyed your stay with us. We also appreciate your kind words towards our staff, who are characterized by their kind and helpful manner. We will congratulate them on your behalf and we are delighted that they could enhance your stay with us.So again, we thank you for sharing this positive review with us and we hope to welcome you back again soon.Best Regards,

10/10 Excellent

Tana Lynn

Travelled with group
Liked: Cleanliness, amenities
Stayed 8 nights in Dec 2023

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding experience. Staff was friendly, helpful, and responded very quickly to any problems. High staff / guest ratio. Beautiful grounds, well-maintained. Flamingoes, peahens and coatis all added to the “tropical jungle” feel. Buffet food was well above average. Snorkeling right off the beach and onsite dive outfitter.
Stayed 7 nights in Jan 2024
Response from Quality Manager on Jan 18, 2024
We want you to know that your review of Iberostar Cozumel is very much appreciated. We are always delighted to receive clarification that our guests have enjoyed a wonderful holiday and have left with happy memories.Our combination of both professional and friendly service is one of our main priorities and we are always working to provide our guests with a genuinely wonderful experience.Again, we appreciate your positive comments and look forward to welcoming you back again soon.Best Regards,

10/10 Excellent

Sherrie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the pool area and the beach. There were plenty of lawn chairs. There was a variety and it all was good. The rooms are just the right size. A/C was out for the first few days but they brought another fan. We loved to tip since they were so appreciated. 2nd time here.
Stayed 7 nights in Jan 2024
Response from Quality Manager on Jan 15, 2024
First of all, we want to thank you for choosing Iberostar Cozumel for the second time.The fact that we were able to provide you with such a wonderful holiday experience is extremely satisfying and we will continue working hard to achieve this every day. We try to think of everything to provide our guests with a perfect holiday.Once more, we thank you for sharing this review of our hotel and we hope that we will be able to serve you again in the future.Best Regards,

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cabanas were cool with beautiful vegetation and animals on the grounds. Rooms were small but clean with everything you'd need. Food was good but repetitive. Filtered water stations throughout the grounds to use. Mixed drinks were very good, not stingy on the alcohol. Beach area was nice with very clear water. Pier very close to corals for boat rides to snorkle/dive.
Stayed 4 nights in Jan 2024
Response from Quality Manager on Jan 12, 2024
It has been most pleasing to read that you had such a great time in our hospitality. The fact that we were able to provide you with such a wonderful holiday experience is extremely satisfying and we will continue working hard to achieve this every day. We try to think of everything to provide our guests with a perfect holiday.On the other hand, we are saddened to hear that our exquisite buffet did not live up to your expectations because a passion for gastronomy is one of the strengths of our company. Daily we strive to take care of our varied menus that combine quality and quantity following high standards. We will share your comments with our team of chefs because; at Iberostar we know that the well-being of our guests is the reason for our daily work.Once more, we thank you for sharing this review of our hotel and we hope that we will be able to serve you again in the future.Best Regards,

2/10 Terrible

Michael

Stayed 6 nights in Jan 2024

4/10 Poor

Deborah A, Burnsville

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Food poisoning requiring a trip to the hospital for an IV and three medications for my pregnant daughter who became violently ill day 7 of a 10 day stay while only eating Iberostar food. The rest of the family had stomach issues but never got violently ill. Iberostar refused to pay for even the taxi to the hospital. Hospital and meds $550 and taxi $40. No one wants to pay thousands to have this type of vacation experience. After 20 years going here we won’t return. Restaurant serving staff were amazing. Birthday was mentioned they made a specially decorated dessert cake presented it to my other daughter and sang happy birthday. Pregnant daughter did a reveal the restaurant staff did the reveal for her. Amazing above and beyond customer service. Saving Grace ! Beautiful resort, but rooms smell so bad. They introduced air cleaners we brought multiple air fresheners but still had this really bad smell that we are still smelling in our items that were in the room though laundered once home. Front desk no loyalty recognition. Past infinity members before they dissolved the program and IHG top level but dismissed when we asked to be close to family members and half way to the ocean/ beach. Told you can pay $500 and we can accommodate. Placed very last building they could put us in from the beach and still be on the property. Interesting IHG has always smiled said welcome and would it be okay to upgrade your room, never had to even ask.
Stayed 11 nights in Dec 2023
Response from Quality Manager on Jan 3, 2024
First and foremost, we would like to thank you for choosing Iberostar Cozumel to celebrate such a special occasion and also we want to thank you for your kind loyalty.We are delighted to know that the service provided by our restaurant staff has exceeded your expectations. We will relay your comments to all of them and we are sure they will be happy to know their efforts have been acknowledged. On the other hand, we truly regret reading about the situation you have mentioned and we hope your daughter is doing better now. Allow us to mention that we are a company committed to excellence, relying on continuing innovation, evolution, and constant enhancement of all aspects of the services we offer. We always strive to strengthen and improve our services and procedures with the objective of offering our guests the very best possible experience. It is important to say that we work with high standards and protocols regarding hygiene, health, sanitation, service and safety.In order to maintain these high standards our Food & Beverage team supervises that the food is prepared with the highest levels of hygiene and quality. In addition to this, we have daily inspections carried out by our Quality & Hygiene department as well as by an external company. Everything is continuously inspected, from our ingredients, water, procedures, and every tool and equipment used for food handling. Allow us to add that we truly appreciate your loyalty, however , it is important to explain that no specific room, bed, building or location can be confirmed in advance for being subject to availability on your arrival. We assure you that our front desk staff will always do their best to honor your requests.We do not want to lose your loyalty and we ask for the opportunity to serve you again so we can regain your confidence and provide you with the exceptional stay you deserve.Best regards,

10/10 Excellent

Stephanie Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023

4/10 Poor

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
No temperature adjustment in rooms Very strong sewer gas smell at resort
Stayed 7 nights in Nov 2023
Response from Quality Manager on Jan 5, 2024
First and foremost, we would like to thank you for choosing Iberostar Cozumel on your most recent vacation.We regret to know that we have not fulfilled your expectations during your visit.On the other hand, allow us to explain that the temperature in our rooms is set to 22C and they work with motion sensors in order to reduce the environmental impact. We are proud to be an eco-friendly resort and we try to create awareness of our environment by making different ecological practices through our Wave of Change movement. We kindly ask our guests to call our Guest Service department so they can assist you to set up the AC to the lowest temperature.Likewise, we thank you for sharing your observations and we hope to host you once again to create a memorable experience together.Sincerely,

2/10 Terrible

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The food was terrible. Typical buffet food and by the time you arrive and checking they state the restaurants are booked. Drinks and food are not easily accessible.
Stayed 3 nights in Dec 2023
Response from Quality Manager on Dec 22, 2023
Thank you for choosing Iberostar Cozumel for your recent holiday.We are saddened to read that we were not able to meet your expectations.On the other hand, allow us to mention that as an Iberostar hotel we know how important an aspect food and drinks are for our guests’ overall experience, this is why our chefs daily strives to take care of our varied menus that combine quality and quantity following high standards. We will share your comments with our team of chefs because; at Iberostar we know that the well-being of our guests is the reason for our daily work.Likewise, we thank you for sharing your observations with us as they are an invaluable tool that help us to enhance our service and therefore, our guests' experiences.We hope to have the honor of hosting you once again on your upcoming vacations.Kindly,

10/10 Excellent

Doug

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The quality of the food was excellent. Friendliness of the staff made the trip great.
Stayed 4 nights in Dec 2023
Response from Quality Manager on Dec 21, 2023
It has been most pleasing to read that you had such a great time in our hospitality and we want to thank you for sharing it with others. The fact that we were able to provide you with such a wonderful holiday experience is extremely satisfying and we will continue working hard to achieve this every day. We try to think of everything to provide our guests with a perfect holiday.Once more, we thank you for sharing this review of our hotel and we hope that we will be able to serve you again in the future.Best Regards,

10/10 Excellent

Edward

Stayed 7 nights in Dec 2023

6/10 Okay

Kristen

Travelled with family
Liked: Cleanliness, staff & service, amenities
Property was well kept but rooms were small and had a lot of wear. The staff was great! Rooms were not condusive for 3 people as the beds were double beds and uncomfortable. The food was fantastic!
Stayed 7 nights in Dec 2023

8/10 Good

George

Stayed 7 nights in Dec 2023

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

ELIZABETH

Stayed 3 nights in Dec 2023

10/10 Excellent

Svetlana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2023

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the individual casa houses. They provided a more private quiet serene set up. We felt their buffets were some of the best we have had at any of the all inclusive resorts we have been to including (Palace, Excellence resorts in various locations) The proximity of the beach and pool was also amazing and made the experience even better! We will definitely be back!
Stayed 4 nights in Nov 2023
Response from Quality Manager on Nov 28, 2023
We want you to know how happy we are that you had such an excellent holiday with us and thank you for sharing it with others. Our team will be pleased by your praise, our staff is not only particularly hospitable but are also provided continuous training in terms of service and general working practice. Therefore we are very pleased that both the efforts of our employees and our passionately prepared gastronomy have left a good impression on you.Thank you again for sharing your motivating comments and we look forward to serving you again at our hotel.Best Regards,

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2023

10/10 Excellent

NATHAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wonderful staff with good food and beautiful grounds
Stayed 4 nights in Nov 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Very well maintained property. Staff is very pleasant and helpful. Dive shop is fantastic and diving is awesome!
Stayed 5 nights in Nov 2023
Response from Quality Manager on Nov 21, 2023
First of all, we want you to know that we are really happy that you had such an excellent holiday with us and thank you for sharing your experience. As we aim on a daily basis to exceed the needs and goals of our valued guests and provide them with a place of joy and total comfort, we are obviously humbled by your kind words.We would like to express our gratitude once again for your wonderful feedback and hope to have the honour of serving you again soon.Best Regards,

10/10 Excellent

Kaleen Theresa

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our 2nd trip to this resort. The staff is great, food is good, ocean is wonderful.
Stayed 7 nights in Nov 2023
Response from Quality Manager on Nov 15, 2023
We want to thank you for choosing Iberostar Cozumel for the second time.The fact that we were able to provide you with such a wonderful holiday experience is extremely satisfying and we will continue working hard to achieve this every day. We try to think of everything to provide our guests with a perfect holiday.Once more, we thank you for sharing this review of our hotel and we hope that we will be able to serve you again in the future.Best Regards,

8/10 Good

James

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to be but needs some upgrading
Stayed 7 nights in Nov 2023
Response from Quality Manager on Nov 13, 2023
We thank you for choosing Iberostar Cozumel as host of your recent vacations.We appreciate the time you have taken to share your comments with us and we hope to have the opportunity to serve you once again in the near future.Best regards,

8/10 Good

John

Travelled with partner
Liked: Staff & service, amenities
Friendly staff. Extremely busy dive shop that is run like a factory. It’s all about the $$$$. A lot of “waiting” for boats, direction. Unless you’re booked with a dive club group ($) you get the leftover times, boats. Food was good, but it was hard to find warm food. Unable to control air quality in room. Either freezing or hot. No adjustment for ceiling fan. No hot water for 2 days. Beach area was left unkept. Dirty cups, plates…. Loud music from neighboring beach club every night. Extremely busy property that allows cruise ship day passes. Probably will not return.
Stayed 5 nights in Nov 2023
Response from Quality Manager on Nov 14, 2023
Thank you so much not only for choosing Iberostar Cozumel but also for taking the time to share your experience with us.We are happy to hear that you enjoyed the service provided by our wonderful staff.On the other hand, it is worth mentioning that the temperature in our rooms is set to 22C and they work with motion sensors in order to reduce the environmental impact. We are proud to be an eco-friendly resort and we try to create awareness of our environment by making different ecological practices through our Wave of Change movement. We kindly ask our guests to call our Guest Service department so they can assist you to set up the AC to the lowest temperature. We thank you for voicing out your concerns with us as your comments will allow us to identify the areas where we need to improve our service; thus, your observations will be forwarded to the corresponding departments for their review.It will be an honor to host you once again in the near future.Best regards,

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wonderful time, our 5th time at Iberostar Cozumel
Stayed 8 nights in Oct 2023

10/10 Excellent

Jason

Stayed 4 nights in Aug 2023

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Never had a bad experience at any Iberostar. Fantastic for diving.
Stayed 6 nights in Oct 2023

10/10 Excellent

Clinton

Stayed 4 nights in Oct 2023