friendly staff good location nice thermal pools

Firstly, the staff are what makes this place shine. Oscar, David and Andy made our stay very enjoyable. They demonstrated excellent service and were accommodating. The food was excellent but the choices were limited and the menu didn’t change during the 8 days we were there. I would have liked to have more options. We did have a mini bar and in-room snacks but there is no price list so be careful in what you consume or you can get hit with an extra bill. Fortunately we had a car and were able to have numerous dining options in Santa Teresa. The grounds are lush and beautiful. We stayed in the casita called Ultra. The casita was large with an attached infinity pool. The view was spectacular. The interior was nice but areas show wear and tear. Particularly the pool where tiles are missing and the pool was not cleaned while we were there. The main pool by the restaurant seemed to be ok but we didn’t use it. Overall, the room was tidy but far from pristine. There is minimal lighting in the bathroom and no natural sunlight so it was dark. Lighting in general in the casita was poor. The biggest problem for us were the 131 stairs we had to negotiate to get to/from our room. I was not warned ahead of time and because my husband has had a stroke and doesn’t walk well, it was very difficult. Additionally, there is not enough lighting along the stair path and is not safe because there are nothing to hold onto. This is not a place for anyone with orthopedic issues.

One of the nicest hotels in the world!! Can’t wait to come back