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The Broadmoor - Colorado Springs Hotels
Rating: 5.0 Stars

The Broadmoor

1 Lake Avenue, Colorado Springs - Map
"Great for the most part."
The staff was outstanding. We ran into a couple of issues with the front desk staff. I got there before my customers. There were no rooms ready, but I wanted to make sure my credit card was attached to their rooms ahead of time. I checked each of my customers in at the front desk. I put my card on each room and explained that I did not want my customers to have to use their own cards. When my customers got there they still asked for their cards. This caused an issue when they checked out. Since all of the rooms were under my name then all of the cards were on each room. I was not present for each customer to check out. I had to work with the front desk over the phone. All but one checked out when we told them which card to use with no problems. Then the front desk called me to say that the card was not processing. I told her that should not be the case. She said that she ran it again and it would not go through. I gave her a personal card. It went through. I then called my cardholder and asked what the issue was. The front desk had entered in the incorrect expiration date. I called back to have them process it correctly, they said that they did, and a week later I am still waiting on my receipt. I guess that I will have to call in again. We had a large number of ladybugs in our room.
A Traveller
This luxurious 5000-acre resort is located on the banks of Cheyenne Lake, a short drive from downtown Colorado Springs and …More

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