Keeping our property clean and comfortable is one of our goals, so it is regrettable that you didn’t receive accommodations reflective of our high standards. We apologize for any odor you may have experienced, as this is not typical of our quality. Our housekeeping team has been made aware of this oversight in hopes of a prompt resolution. Next time you're in town, we'd love for the chance to show you how great staying with us can truly be.

It is disheartening to know your visit was not wonderful. We apologize for any concerns with the room. Furthermore, please reach out to us offline, and we will be happy to look into any issues with your reservation. Take care, and we hope to have another chance to impress you in the future.

Dear Kelly, As a repeat guest, your feedback means all the more to us, and we truly regret that you did not enjoy your stay with us this time around. However, we thank you for letting us know where we fell short, so we can seek to make the improvements you deserve. Guest satisfaction means everything to our team, and we will do everything we can to bring our accommodations back to good standing. Thank you, and we hope you had a pleasant time in Colorado Springs.

Thank you for your feedback. We're sorry to hear that your room was not as you had hoped. We have spoken to our team regarding our accommodations and our service, and we hope for another chance to impress you the next time you're in town.

Dear Ralph, Your constructive feedback is appreciated. However, we are sorry for any negative perception and if your room was not excellent. Our maintenance team will take care of any issues, and we invite you to reach out to us offline should you wish to discuss your experience further. All the best, and we hope to welcome you back in the future.

Dear Felix, Thank you for your comments, as all guest feedback is considered an essential tool to help with the continual growth of our property. Our housekeeping and maintenance teams have been made aware of the concerns you experienced, so we can improve in this manner and provide an even better service to future guests. We know we can do better to provide you with a comfortable, relaxing experience, and we are eager to earn a second chance from you to do so.

It sounds like your time with us did not meet your expectations, and for that, we are very sorry. Housekeeping will be alerted to your concerns regarding cleanliness, and we will speak to our team about the service we provide and ensure we're always putting our best foot forward. We apologize again that we let you down, and we would like to make this up to you the next time you're in Colorado Springs.

Thank you for sharing your feedback. It is unfortunate to see your comments, as this is not the experience we aim to provide. Your concerns regarding our service were addressed. In addition, we took care of any issues of upkeep and pests. This is not the lasting memory we want you to have of us, so we hope for another chance in the future to impress you.

Dear Andrew, Your experience is not one that we're proud to read about it. Please accept our apology for any concerns you had regarding cleanliness and for any way in which our environment made you feel uncomfortable. Your satisfaction is crucial to us, and we will work together with the rest of our team to make the improvements that you deserve. Thank you for staying with us, and we hope you enjoyed your time in Colorado Springs.

Dear Kelly, Guest feedback is always appreciated and welcome, so thank you for taking the time to share your comments with us. Please accept our apologies for the ways in which your stay was less than satisfactory. We strive to deliver a comfortable stay for all travelers. As we continue to make improvements to our property, your remarks will be kept in mind. Hopefully, you were still able to enjoy your time in the city. We wish you all the best going forward.

Thank you for staying with us during your time in Colorado Springs. We are sorry to learn we did not deliver the stay we strive to provide. You did the right thing in letting us know that you were experiencing an issue with your AC, and though it took longer than you would have liked, we are glad we were able to get that fixed for you. Regarding our amenities, please note we are currently operating with some limitations to ensure proper social distancing. We appreciate you allowing us to improve through the use of your feedback. If you have not received your refund, please reach out to us at the property so we can rectify any overcharges.

Dear Angel, We appreciate your feedback. It is unfortunate that our facilities were not what you expected, as it is never our intention to mislead our guests; however, the photos we provide on our website are indicative of our property. Please know that while we try to offer early check-in, this service is not guaranteed and depends on availability. Rest assured, we do everything we can to provide a safe and comfortable environment, though we ask that you let us know immediately of any concerns you encounter so that we can address them. Next time you're in the area, we'd love the chance to change your perceptions.

Thank you for being our guest during your time in Colorado Springs. We want every guest to get a great night's sleep, so we're sorry to hear that our beds weren't to your preference. Our team will look into the comments you shared and address any issues if they are found. If your travels bring you back this way, we would be grateful for the opportunity to change your perceptions.

It's disappointing that you decided not to stay with us during your time in Colorado Springs. Please accept our apologies for the concerns you had with the condition of the room you were shown. Our housekeeping team has been notified so that these matters can be addressed for the comfort of our future guests. If your travels bring you back this way, please consider giving us a second chance. It would be our pleasure to deliver the excellent stay you deserve.

Dear Alex, We are grateful that you chose to stay with us during your time in Colorado Springs and that our high standards of cleanliness impressed you. However, we're sorry that you had concerns during your visit because of the actions of other guests. Next time, please notify our front desk team as they would have been happy to speak up on your behalf and to ensure a more comfortable stay. As your journey continues, we wish you good health and safe travels.

Dear Clarence, Your feedback is invaluable to our continuous improvement efforts, so we thank you for sharing. Please accept our apologies for any service you received that was not courteous and professional. We will speak with our team right away and reinforce our commitment to providing nothing less than service with a smile. We hope you'll give us another chance to impress you the next time you're in Colorado Springs.

Dear Susan, It saddens us to know your visit was not a wonderful one. Your comments are surprising, as illicit activities are not permitted, nor common here. We apologize for any disturbance and your concerns regarding the room were addressed. It is our hope that we can have you back, as we want to provide the stay you deserve.

Dear Mathew, Thank you for taking a moment to leave your feedback. We are sorry your room was not excellent during your visit. Furthermore, illicit activities are not permitted here and we wish you would have notified us of your concerns as we are more than happy to assist. We hope to have another chance to change your perceptions and we wish you the best along your way.

Dear Nicole, Guest feedback is always appreciated. It saddens us to learn you did not have a pleasant experience with us. We would appreciate it if you would reach out to us and let us know what aspects we need to improve upon. Thank you for choosing our hotel and we hope to hear from you soon.