2/10 Terrible
TRACEY LEE
Travelled with family
Jun 19, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT STAY HERE!.
We picked hotel based on location and photos of room. It was expensive (as it was during Euro 2024), but suited our needs. NOPE!!!
Front staff was just OK
Our Room was in a separate building with a very tricky lock to get into entrance way; smelly, dank hallway. No security in this portion of hotel. A large laundry cart full of linens was at the entrance door the entire time we were there.
Room was as pictured, but we had a view of the courtyard which consisted of industrial equipment/fans etc, Even our room & entrance keys were given to us on a twisted key ring which was not suitable to keep in a pocket, so we used our own key ring.
Also, we had a loud knock on our door at 3:45am. We shouted back the person had the wrong room. It took him a while to figure out where he needed to be, and he was anything but quiet during this time!!! We then noticed that there was no phone in the room and no way for us to contact the Front Desk. We did not feel safe at all. Thank goodness we were leaving the next morning.
I don't understand the positive reviews. Perhaps the main building is better maintained. Perhaps those rooms are given to guests who book directly. I don't know. But I would not recommend this hotel to anyone.