Outdoor pool
Check availability

Reviews of Hampton Inn College Station

2.5 out of 5
Hampton Inn College Station
320 Texas Ave S, College Station, TX

Reviews

7.8

Good

Rating 10 - Excellent. 273 out of 752 reviews" "
Rating 8 - Good. 253 out of 752 reviews" "
Rating 6 - Okay. 125 out of 752 reviews" "
Rating 4 - Poor. 63 out of 752 reviews" "
Rating 2 - Terrible. 38 out of 752 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Isabel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Cleanliness, nice staff, location and price. Breakfast was good and the guy who was in charge of the breakfast that morning was very attentive.
Stayed 1 night in Apr 2024
Response from Sylvia on Apr 17, 2024
Thank you for staying with us. We appreciate the feedback and hope to see you soon.

10/10 Excellent

travis

Business traveller
Liked: Amenities, property conditions & facilities
Staff was very nice
Stayed 1 night in Mar 2024
Response from Sylvia on Mar 27, 2024
Thank you for staying with us. We appreciate the feedback.

10/10 Excellent

Timmy, Teague

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and friendly staff, clean rooms. Overall a very pleasant stay!!
Stayed 1 night in Mar 2024
Response from Sylvia on Mar 12, 2024
Thank you for staying with us, we're happy to hear you had a great stay. We appreciate the feedback.

6/10 Okay

Victoria

Travelled with partner
Liked: Cleanliness, staff & service
Very old and outdated.
Stayed 1 night in Dec 2023
Response from Sylvia on Mar 11, 2024
Thank you for staying with us. We appreciate the feedback.

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sylvia on Mar 11, 2024
Thank you for staying with us. We appreciate the feedback.

2/10 Terrible

chrisanna

Travelled with family
I never got a confirmation! I didnt go i called and they said they had no reservations for me ! I better not he charged they said they had a chris nagle but not with my email or phone number i never received any email .this is the first anything ive received
Stayed 1 night in Nov 2023
Response from Sylvia on Mar 6, 2024
Sorry to hear you had issues with your reservation and did not stay with us. My name is Sylvia Rosas and if I can be of any assistance, please reach out to me.

4/10 Poor

Ronald, San Antonio

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This is an older property and it shows it. I booked an accessible room because I am an amputee. The only grab bar in the bathroom was behind the bathtub. The bathroom door way was so small that I had to hop trough sideways with my walker. The toilet was very low to the floor. New Hamptons have better accessible rooms.
Stayed 2 nights in Feb 2024
Response from Sylvia on Feb 28, 2024
We’re sorry you were unhappy – we’ll work hard to fix the issue you experienced. Thank you for letting us know.

2/10 Terrible

Azita

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
If I could give 0 for cleanliness and noise, I would. This is certainly not a 3 star hotel. Maximum 1. The staff at the front desk were however very nice, helpful and kind!
Stayed 2 nights in Feb 2024
Response from Sylvia on Feb 5, 2024
We pride ourselves in giving the best possible guest experience, and I’m Sorry we fell short in this instance. If I can be of assistance, please reach out to me, my name is Sylvia, I am the Director of Sales here at the Hampton Inn College Station. Thank You.

10/10 Excellent

Omar

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sylvia on Jan 22, 2024
Omar,Thank you for staying with us. We appreciate the feedback. Hope to see you soon!

8/10 Good

Martha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is ok considering the price , the beds are not in the best condition at least in room 502 the mattresses very old
Stayed 2 nights in Jan 2024
Response from Sylvia on Jan 12, 2024
Thank you for staying with us. We appreciate the feedback.

2/10 Terrible

Jim

Stayed 2 nights in Jan 2024
Response from Sylvia on Jan 16, 2024
Please accept my sincere apology for the bad service you received, I can understand your frustration. We pride ourselves in giving the best possible guest experience, and I’m Sorry we fell short in this instance. If I can be of assistance, please reach out to me, my name is Sylvia, I am the Director of Sales here at the Hampton Inn College Station. Thank You.

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sylvia on Dec 26, 2023
Thank you for staying with us. We appreciate the feedback.

4/10 Poor

wayne

Liked: Staff & service
Disliked: Property conditions & facilities
Rooms are dated
Stayed 2 nights in Dec 2023
Response from Sylvia on Dec 19, 2023
We’re sorry you were unhappy with your accommodations – we’ll work hard to fix the issue you experienced. We are expecting a full renovation in 2024, we hope you will give us another chance once we are done. Thank You.

8/10 Good

Jeffrey

Stayed 1 night in Nov 2023
Response from Sylvia on Dec 18, 2023
Thank you for staying with us. We appreciate the feedback.

6/10 Okay

Phuong

Stayed 2 nights in Dec 2023
Response from Sylvia on Dec 26, 2023
Thank you for staying with us. We appreciate any feedback you may have. Please reach out to me if you have any questions or concerns. Sylvia Rosas

10/10 Excellent

Wei

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
clean, good breakfast, friendly staff. Just the hotel is too old, needs renovation
Stayed 1 night in Nov 2023
Response from Sylvia on Nov 27, 2023
Thank you for staying with us. We appreciate the feedback.

8/10 Good

Jason

Travelled with family
Liked: Cleanliness, staff & service
Hilton needs to remodel this aged hotel. To much to list and complain about.
Response from Sylvia on Nov 13, 2023
We’re sorry you were unhappy – we’ll work hard to fix the issues. We are expecting a renovation starting next year. Thank you.

8/10 Good

Piper

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Sylvia on Oct 23, 2023
Thank you for staying with us. We appreciate the feedback.

4/10 Poor

Francisco Alejandro

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
vert smalll rooms, bad smell on the room. lots of humidity
Stayed 3 nights in Sep 2023
Response from Sylvia on Oct 2, 2023
Thank you for bringing this issue to our attention. Please accept my sincere apology for the bad service you received, I can understand your frustration. We pride ourselves in giving the best possible guest experience, and I’m Sorry we fell short in this instance. If I can be of assistance, please reach out to me, my name is Sylvia, I am the Director of Sales here at the Hampton Inn College Station. Thank You.

10/10 Excellent

Kandice

Stayed 1 night in Sep 2023
Response from Sylvia on Oct 23, 2023
Thank you for staying with us. We appreciate the feedback.

8/10 Good

Connie

Stayed 1 night in Jul 2023
Response from Sylvia on Sep 25, 2023
Thank you for staying with us. We appreciate the feedback.

10/10 Excellent

Tamera

Stayed 2 nights in Sep 2023
Response from Sylvia on Oct 2, 2023
Thank you for staying with us. We appreciate the feedback.

8/10 Good

sherry

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Sylvia on Aug 28, 2023
Sherry, Thank you for staying with us. We appreciate the feedback.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s an ok hotel but the staff made up for the property lacks.
Stayed 1 night in Aug 2023
Response from Sylvia on Aug 22, 2023
Joseph,Thank you for staying with us. We appreciate the feedback.

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay/location for the price!
Nice rooms! I loved the location! The roll out desk was nice because I did have to work from the room for a bit. The breakfast wasn’t all that great but overall the stay was really nice.
Stayed 1 night in Aug 2023
Response from Sylvia on Aug 21, 2023
Thank you for staying with us. We appreciate the feedback.

8/10 Good

Hazem

Liked: Cleanliness
Good
Stayed 5 nights in Aug 2023
Response from Sylvia on Aug 21, 2023
Thank you for staying with us. We appreciate the feedback.

6/10 Okay

Vincent

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Staff was nice. The property is clean but not kept up. Paint chipped off walls, bathroom fan not working. Ceilings show damage. Place is showing serious aging and needs a facelift.
Stayed 3 nights in Aug 2023
Response from Sylvia on Aug 21, 2023
Vincent,Please accept my sincere apology for the condition of our hotel, I can understand your frustration. We pride ourselves in giving the best possible guest experience, and I’m Sorry we fell short in this instance. If I can be of assistance, please reach out to me, my name is Sylvia, I am the Director of Sales here at the Hampton Inn College Station. Thank You.

4/10 Poor

Monique

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The air worked poorly in the second room I was given. It didn’t work at all in the first room. Everyone was super kind and helpful but the facility is so old. Rooms feel clammy. I didn’t like anything outside of the people.
Stayed 2 nights in Aug 2023
Response from Sylvia on Aug 21, 2023
Monique,Thank you for bringing this issue to our attention. Please accept my sincere apology for the bad service you received, I can understand your frustration. We pride ourselves in giving the best possible guest experience, and I’m Sorry we fell short in this instance. If I can be of assistance, please reach out to me, my name is Sylvia, I am the Director of Sales here at the Hampton Inn College Station. Thank You.

2/10 Terrible

Reggie

Stayed 1 night in Aug 2023
Response from Sylvia on Aug 7, 2023
Please accept my sincere apology for the bad service you received, I can understand your frustration. We pride ourselves in giving the best possible guest experience, and I’m Sorry we fell short in this instance. If I can be of assistance, please reach out to me, my name is Sylvia, I am the Director of Sales here at the Hampton Inn College Station. Thank You.

6/10 Okay

KARTHIK

Travelled with family
Liked: Staff & service
Stayed 2 nights in Jul 2023
Response from Sylvia on Jul 17, 2023
Thank you for staying with us. We appreciate the feedback.

8/10 Good

Fire Rescue

Business traveller
Liked: Cleanliness, staff & service
Clean with helpful staff, butt lacks amenities of most newer hotels. Rooms are small bathrooms are small and very few plugs for charging devices.
Stayed 4 nights in Jul 2023
Response from Sylvia on Jul 14, 2023
Thank you for staying with us. We appreciate the feedback.

4/10 Poor

Stephen

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Run down. Card key access failed two days in a row, requiring that I go to front desk. Asked for room refresh and never happened. Front desk is unorganized. Close to TAMU. Breakfast was good ish.
Stayed 3 nights in Jun 2023
Response from Sylvia on Jul 1, 2023
Please accept my sincere apology for the bad service you received, I can understand your frustration. We pride ourselves in giving the best possible guest experience, and I’m Sorry we fell short in this instance. If I can be of assistance, please reach out to me, my name is Sylvia, I am the Director of Sales here at the Hampton Inn College Station. Thank You.

10/10 Excellent

Curtis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It was very neat and clean. The staff was great.
Stayed 2 nights in Jun 2023
Response from Sylvia on Jun 23, 2023
Thank you for staying with us, and the feedback. We hope to see you soon.

2/10 Terrible

Mimi

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was extremely dirty and old. There was food on the floor in the stairway. When we got to the room the beds felt like they were about to break and they were flying bugs. I explained this to the desk and now we're trying to get a refund
Stayed 2 nights in Jun 2023

6/10 Okay

Baharak

Travelled with family, Business traveller
Liked: Staff & service
Not clean. Very very very old. You walk into room smells like dust. Dirty dark. Disgusting. I guess paying for what you paid for. Definitely not a Hilton.
Stayed 1 night in Jun 2023
Response from Sylvia on Jun 19, 2023
Please accept my sincere apology for the bad service you received, I can understand your frustration. We pride ourselves in giving the best possible guest experience, and I’m Sorry we fell short in this instance. If I can be of assistance, please reach out to me, my name is Sylvia, I am the Director of Sales here at the Hampton Inn College Station. Thank You.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very comfortable only problem is the broken elevator. We had to wait especially on checkout day since we had one elevator working.
Stayed 2 nights in Jun 2023
Response from Sylvia on Jun 5, 2023
Thank you for staying with us. We appreciate the feedback.

6/10 Okay

Marie

Liked: Staff & service
Disliked: Property conditions & facilities
The wallpaper was sagging on walls. It was not well kept up. One of the elevators was out of service.
Stayed 1 night in May 2023
Response from Sylvia on Jun 2, 2023
Thank you for bringing this issue to our attention. We pride ourselves in giving the best possible guest experience, and I’m Sorry we fell short in this instance. If I can be of assistance, please reach out to me, my name is Sylvia, I am the Director of Sales here at the Hampton Inn College Station. Thank You.

2/10 Terrible

Nancy

Stayed 1 night in May 2023
Response from Sylvia on Jun 19, 2023
Please accept my sincere apology for the bad service you received. We pride ourselves in giving the best possible guest experience, and I’m Sorry we fell short in this instance. If I can be of assistance, please reach out to me, my name is Sylvia, I am the Director of Sales here at the Hampton Inn College Station. Thank You.

4/10 Poor

MARYVEE

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2023
Response from Sylvia on May 26, 2023
Please accept my sincere apology for the bad service you received, I can understand your frustration. We pride ourselves in giving the best possible guest experience, and I’m Sorry we fell short in this instance. If I can be of assistance, please reach out to me, my name is Sylvia, I am the Director of Sales here at the Hampton Inn College Station. Thank You.

2/10 Terrible

Robert

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This hotel is in such disrepair. Only one elevator worked, the pool was closed for repair and every square inch of this hotel needs to be refinished. Also, the rooms were small with low ceiling heights.
Stayed 2 nights in May 2023
Response from Sylvia on May 23, 2023
Please accept my sincere apology for the bad service you received, I can understand your frustration. We pride ourselves in giving the best possible guest experience, and I’m Sorry we fell short in this instance. If I can be of assistance, please reach out to me, my name is Sylvia, I am the Director of Sales here at the Hampton Inn College Station. Thank You.

10/10 Excellent

Stanley

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable and easy overnight stay. The coffee was very good as were the eggs!
Stayed 1 night in May 2023
Response from Sylvia on May 15, 2023
Thank you for staying with us. We appreciate the feedback.

6/10 Okay

Tom

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2023
Response from Sylvia on May 15, 2023
Thank you for staying with us. We appreciate the feedback.

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel in a good area. Super clean, staff were friendly. Very reasonable pet fee and loved the new process for keeping pets safe in your room during your stay.
Stayed 2 nights in May 2023
Response from Sylvia on May 12, 2023
Thank you for staying with us. We appreciate the feedback.

6/10 Okay

Darrell

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
OK for a short Visit
The hotel is located in a really good proximity to where I needed to be. There are plenty of restaurants in the area so that's a plus. The hotel itself is pretty old and not updated. There are plenty of repairs needed. My room was damp feeling and dark, but clean and bearable.
Stayed 1 night in May 2023
Response from Sylvia on May 11, 2023
thank you for staying with us, we appreciate you. We pride ourselves in giving the best possible guest experience, and I’m Sorry we fell short in this instance. If I can be of assistance, please reach out to me, my name is Sylvia, I am the Director of Sales here at the Hampton Inn College Station. Thank You.

4/10 Poor

Stanley

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not so happy
Found a bed bug on the pillow when I got up at 4:00 in the morning to go to bathroom pulled the sheets off of the bed and it looks like housekeeping only wash the top sheets and not the under sheets they were full of stains
Stayed 1 night in May 2023
Response from Sylvia on May 9, 2023
Thank you for bringing this issue to our attention. Please accept my sincere apology for the bad service you received, I can understand your frustration. We pride ourselves in giving the best possible guest experience, and I’m Sorry we fell short in this instance. If I can be of assistance, please reach out to me, my name is Sylvia, I am the Director of Sales here at the Hampton Inn College Station. Thank You.

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Sylvia on May 26, 2023
Thank you for staying with us. We appreciate the feedback.

10/10 Excellent

Kelly

Liked: Staff & service, amenities, property conditions & facilities
Great location, nice people, great breakfast
Stayed 1 night in Apr 2023
Response from Sylvia on Apr 25, 2023
Thank you for staying with us. We appreciate the feedback. We hope to see you soon.

8/10 Good

Gloria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for a short stay!
Very friendly and close to the university! Wish the room were bigger and better beds were a little rough, adding a bit more variation food for breakfast.
Stayed 1 night in Apr 2023
Response from Sylvia on Apr 24, 2023
Thanks for staying with us. We appreciate the feedback. Hope to see you soon.

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Sylvia on Apr 24, 2023
Thanks for staying with us. We appreciate the feedback.

10/10 Excellent

Roy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Regional 6A golf
Great service & staff Great breakfast!!
Stayed 2 nights in Apr 2023
Response from Sylvia on Apr 19, 2023
Thank you for staying with us. We appreciate the feedback.