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Reviews of Coqui Coqui Papholchac Coba Residence & Spa

4 out of 5
Coqui Coqui Papholchac Coba Residence & Spa
Carretera Costera Laguna, Coba, QROO

Reviews

9.6

Exceptional

Rating 10 - Excellent. 35 out of 44 reviews" "
Rating 8 - Good. 6 out of 44 reviews" "
Rating 6 - Okay. 3 out of 44 reviews" "
Rating 4 - Poor. 0 out of 44 reviews" "
Rating 2 - Terrible. 0 out of 44 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Stacey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beyond ! U felt as thought you were living in a Mayan Castle! So lovely and Authentic We couldn’t believe how amazing the design the exquisite architecture the individual details to every part of the COBA experience. We swam in Mayan made pools Ate delicious made meals Laid in the sun in beautiful couches Had an outside private living room. The staff was attentive and caring. Wd received beautiful perfumes and chocolates tgat were made on site. Tasted homemade honey And purchased two different kinds to bri g home Coffe e honey and chocolate honey. Sooooooo good. We were completely blown away by the Exceptional ambience and peace. Right on a lagoon In the jungle Birds everywhere. Coda ruins two minutes away. The Cenotes were 8-10 minutes away. Absolutely gorgeous! Thank you!
Stayed 1 night in Feb 2024

10/10 Excellent

Igor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its like been in a jungle fairy-tale. The food its insanely good. Cristal was so attentive all our stay and with Eliu they are the perfect team work. The only thing its missed is body lotion and hand soap in the room. We love Coqui Coqui experience!
Stayed 1 night in Mar 2023

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous property. Close enough to walk to entrance of Coba ruins, go right at 8am to avoid all the tour buses! You’ll have the ruins all to yourself! The cenotes are a quick drive away as well. The spa was lovely, food was fantastic. The staff was very attentive, and excellent. I just wish there were bathrobes to go to the spa. Highly recommended!
Stayed 2 nights in Jan 2023

10/10 Excellent

Yury

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service!

10/10 Excellent

George John Adam, Bothell

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The staff, property, room and amenities are out of this world, the dinning at the on site restaurant was a culinary masterpiece. The wife is sure she received the best massage ever with the 2hr AloeVera spa treatment You can not go wrong if you choose to stay here.. A step above to say the least..
Stayed 1 night in Jan 2023

6/10 Okay

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great property needs better food options
Very cool set up. Gorgeous property. However, restaurant was only so-so, with not great service, and VERY VERY expensive. After our first meal there we ate exclusively off-property (and there are lots of greta options in Coba for about 1/10 of the price).
Stayed 2 nights in Nov 2022

10/10 Excellent

Paule

Stayed 1 night in Nov 2021

10/10 Excellent

Mauricio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thumbs up!
Great check in experience! Great design
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful little spot
Adorable little boutique hotel. As they are a perfumeria the first thing you do is select the scent you would like for your toiletry products, including a bug spray and bath oil. Service is unobtrusive, setting is beautiful, bed is comfy, room was delightfully laid out -- the little breakfast veranda was a nice touch.
One of the two buildings
One of the pools (plus teddy bear)
In the lobby looking out to the front
Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
TOP!
Stayed 1 night in May 2021

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful!
Wonderful place!
Stayed 2 nights in Apr 2021

10/10 Excellent

daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tranquility
This is the perfect place if you’re in the need for quiet, reflective time. The staff is very friendly, service is top notch, and the spa is small, but wonderful massage therapists.
Stayed 2 nights in Feb 2021

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing stay
We enjoyed our stay. It was very relaxing and the staff was helpful with our needs.
Stayed 2 nights in Dec 2020

10/10 Excellent

matthew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay in this magic castle like hotel.
Coqui coqui is an absolutely magical hotel off the beaten path. It is tranquil and stunning. Take a couple nights to come out from tulum and recharge your batteries. It’s worth every moment soak in your tub and enjoy the pools. The amenities are amazing and the staff is very kind.
Stayed 2 nights in Nov 2020

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Beautiful design and great views to the lagoon. The bed cracks and the towel has holes. The food was amazing with really interesting combinations and presentation. This place is over rated! Walking distance to the Coba Pyramid
Stayed 1 night in Nov 2019

10/10 Excellent

Gonzalo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think that Coqui Coqui is a refreshing change to the overly commercial mass tourism in Tulum. It’s a beautifully designed boutique hotel with stunning toiletries by the brand and very much a unique experience because of the architecture that truly does blend in with the surrounding Coba ruins. The staff were attentive and incredibly professional and made me feel very welcome. The food for lunch and dinner is a culinary treat in itself - if you are a foodie and are not afraid to try some local fusion/unique ingredients then this is the place for you.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel design and rooms are a must see. Unique and comfortable. Restaurant space also very cool. Food was so so. Chef was trying to hard to be creative at the expense of taste and satisfaction. So much so that we avoided the free breakfast. Close to Tulum so I can see this as a getaway inland from there, would go back if food improves and if spa becomes a draw, as the overall space s very relaxing. A menu outlining spa services would be nice
Stayed 1 night in Feb 2019

8/10 Good

Fernando

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
For the price. There was not real customer service, or either attentive staff to offer what to do around. The food was really great :)
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Beautifully Designed Hotel Near the Ruins of Coba
Coqui Coqui is a beautifully designed property steps from the Coba ruins in Mexico. It's the perfect place to rest your head while road tripping or traveling through the Yucatan. The hotels design is spectacular, with earthy touches and special architectural surprises throughout. The food is also incredible, and we recommend you eat all meals on property. We loved our stay but recommend the hotel for only one or two nights as there is not much to do in Coba and everything closes early.
Stayed 1 night in Nov 2018

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mexican Must!!!!#*
Absolutely amazing in every detail, loved everything about it!!!! Extended stay, then returned! Stunning design, picturesque location on lake, close to ruins! Staff both personable and professional, food and drinks devine......special touch with gift upon arrival and welcome cocktail! Every inch of this property inviting and impressive!!!!💋
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
- wonderful service. Erica was great! - breath taking scenery - wonderful architecture - food was very unique - perfume was heavenly - HIGHLY HIGHLY Recommend this place to anyone!!!!
Stayed 1 night in Jun 2018

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I look forward to returning to COQUI COQUI soon!
The buildings are new but were built to look as if they are park of the Coba archeological site. On the edge of the Laguna Coba, each morning, the birds serenade the sun as it rises over the still and quiet lagoon. Suite #5 is a dream, a living room with two twin beds made up as day beds, two bathrooms, a shower room plus a private outdoor tub in the back. In the front is a semi private swimming pool. Upstairs there is a king bed, a writing desk, two hammocks, two deep bath tubs and two outdoor terraces. All of the details are done beautifully. Very jungle chic. I am an early riser. Before the others woke and the restaurant opened at 8AM, I took a swim in the pool, and read on an outdoor bed in a shady pavilion overlooking the tranquil lagoon. Heaven. When we were all up and we went to the lounge area for the continental breakfast included – a delicious homemade granola with crystallized ginger and dried fruits, yogurt, fresh squeezed orange juice, toast and marmalade made from local tropical fruit and delicious coffee. (My son had eggs) Perfect. We walked over to the Coba archeological site. We could have driven but it is less than ½ mile down the road on the lagoon. After enjoying exploring Coba, we couldn’t wait to get back to CCC to swim and nap in the heat of the afternoon. The next day was idyllic. We rested, we swam, and I had a massage in the spa.
Stayed 2 nights in Jun 2018

10/10 Excellent

Lianne , Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enchanting Site
I was immediately blown away by this hotel! The attention to detail and crafted aesthetic is truly impressive. The small intimate space created tranquility and also allowed the staff to provide great service. I fell in love with many intimate corners, but especially enjoyed feeling tucked away, yet also exposed to the beautiful lagoon while enjoying dinner. I would recommend that everyone go experience the magic.
Stayed 1 night in Apr 2018

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boutique Hotel unico en su tipo
Es hotel claramente es boutique y es una experiencia única. El estar en una de sus pocas habitaciones te da una sensación de exclusividad. La arquitectura es única y la ubicación increíble. En lugar tranquilo alejado del ruido y bullicio. Las habitaciones son espectaculares y merecen disfrutarse en pleno. La experiencia de la comida es muy buena, así como del area de perfumería. Altamente recomendado. He ido dos veces a disfrutar del espacio único.
Tienda boutique
Tipo de articulos
Vista exterior
Stayed 2 nights in Jan 2024

8/10 Good

MOISES BARRIO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Está en una zona alejada de Coba y el entorno del hotel es original. Los desayunos muy flojos, te obligan a extras fuera de carta. El restaurante está bien, pero no ponen nada de cortesía como en los restaurantes de la zona. Los perfumes son calidad norma a precio de premium europeo
Stayed 2 nights in Aug 2023

8/10 Good

Elena

Stayed 1 night in Jul 2023

10/10 Excellent

Maria Bisgaard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022

10/10 Excellent

Tania

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Nov 2022

10/10 Excellent

Aracely

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

JoseErnesto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Stayed 2 nights in Jun 2021

10/10 Excellent

manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

10/10 Excellent

Mauricio Israel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

10/10 Excellent

Damon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Romantic getaway
We stayed in Tulum for 11 days, and this was the highlight of the trip. The place is one of the most romantic hotel I’ve ever stayed at. Our suit was amazing and very luxurious. A must-stay when you are in Tulum.
Stayed 1 night in Jan 2019

10/10 Excellent

Georg Franz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magical place
Beautiful hotel. Fabulous decor. Stunning view. Our Room ( nr 3) was a dream very large with private terrace very comfortable and very good smelling. We appreciate the welcome gift with coqui coqui products. Delicious food and excellent services . Thank you coqui coqui for the great experience. Looking forward to try your other properties.
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

6/10 Okay

pedro e

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
....
concepto muy padre , lastima del hotel nos toco muy mala suerte teníamos muchas ganas de conocer el hotel y nos toco muy mala experiencia con el cuarto de hotel , la cama rechina como película de terror , el AC te da en la cara directo , las cortinas dejan pasar toda la luz unas cuantas cortas pues entra mas luz aun , el agua huele a huevo podrido no pudimos bañarnos , no habia WIFI en el hotel en ninguna área , nos salió un ciempiés en la cama del cuarto de verdad de película de terror , pero no todo fue tan malo el restaurante es espectacular , la comida y bebidas de lo mejor y mejor aun el servicio de su personal siempre atento y con muy buena actitud a todo , de nuestra parte jamas regresaríamos pero vale la pena mucho su área de lobby , cocina y restaurant tiene una idea y ejecución de primera imagino que por eso es famoso y no tanto por sus cuartos y servicios de hotel.
Stayed 1 night in Sep 2018

8/10 Good

wilfried

super ambiente
tolles ambiente, guter service super essen, guter standort für den ruinenbesuch coba und den besuch einer cenote, die treppen und die einrichtung sind etwas gewöhnungsbedürftig aber auch faszinierend, es war toll
Stayed 2 nights in Aug 2018

10/10 Excellent

toshi, cancun mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great boutique hotel
Great place to stay and relax, quiet atmosphere, excelent staff service. The ambience is perfect for relaxation, great views of the lagoon and stars at night. Very nice restaurant and decoration. I would definitely recommend this hotel
Stayed 1 night in Aug 2018

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Waouh ! Un hôtel magique !
Petit boutique hôtel sublime et unique, dans un esprit Indiana Jones-design donnant sur un lac et situé tout près des ruines (N.B. : hormis le lac, autres alentours immédiats sans intérêt avec quelques chiens errants, comme souvent au Mexique). Architecture de l'hôtel et décoration incroyables (nous étions dans une suite très spacieuse tout en haut de l'hôtel et sans aucun voisins directs). Magique ! Personnel adorable et très attentionné. Parfums de la marque raffinés. Ambiance du dîner unique, éclairé à la bougie, dans un esprit chic-très décontracté avec excellente bande son. Cuisine délicieuse avec produits frais. Excellent petit déjeuner. Très bonne connection wifi (mais pas de téléphone dans la chambre pour contacter la réception si besoin). Une ambiance totalement unique créant une expérience hôtelière mémorable !
Stayed 1 night in Aug 2018