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Reviews of Four Points by Sheraton Cleveland-Eastlake

3 out of 5
Four Points by Sheraton Cleveland-Eastlake
35000 Curtis Blvd, Eastlake, OH

Reviews

8.4

Very good

Rating 10 - Excellent. 188 out of 358 reviews" "
Rating 8 - Good. 84 out of 358 reviews" "
Rating 6 - Okay. 42 out of 358 reviews" "
Rating 4 - Poor. 27 out of 358 reviews" "
Rating 2 - Terrible. 17 out of 358 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Chase

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are nice. Staff was friendly and helpful. There are areas that can be improved but overall happy with the stay
Stayed 4 nights in Apr 2024
Response from Steve on May 6, 2024
Thank you for your feedback.

8/10 Good

Andre

Travelled with group
The beds were amazing, great pillows to put my head down on. They should have included their breakfast with the stay. The hotel is in an industrial area.
Stayed 1 night in Apr 2024
Response from Steve on Apr 16, 2024
Thank you for your feedback.

2/10 Terrible

Josh

Business traveller
The workers here are the absolute worst. I’ll never stay with Marriott again
Stayed 1 night in Jan 2024
Response from Steve on Apr 16, 2024
Thank you for your feedback and sorry about your stay not meeting your expectations.

8/10 Good

Olivera

Stayed 1 night in Apr 2024
Response from Steve on May 6, 2024
Thank you for your feedback.

10/10 Excellent

Yasmin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place. Thank you!
Stayed 2 nights in Apr 2024
Response from Steve on Apr 9, 2024
Thank you for your feedback. I hope you choose to stay at the hotel the next time your in the area.

6/10 Okay

Ryan

Liked: Cleanliness, staff & service
The staff is excellent. The rooms are updated. Super comfortable bed. Decent gym. Good breakfast. No window curtains in the rooms. Microwave near the elevator but no microwave in the dining area.
Stayed 2 nights in Mar 2024
Response from Steve on Mar 28, 2024
Thank you for your feedback about the staff. I have spoken to management about having no microwaves in the dining area. Hope you choose to stay with us in the future.

10/10 Excellent

Arriea

Stayed 1 night in Mar 2024
Response from Steve on Apr 9, 2024
Thank you for the feedback.

10/10 Excellent

David, Caldwell

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Bryce on Mar 18, 2024
Thank you for your Feedback

10/10 Excellent

Trisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Steve on Mar 4, 2024
Thank you for your feedback and hope you choose to stay with the hotel when your in the area next time.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Was impressed by how clean my room was. Plenty of stores in the area. Didn't eat there but it looked good.
Stayed 1 night in Mar 2024
Response from bryce on Mar 3, 2024
Thank you for your feedback

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Great check in experience.
Stayed 1 night in Mar 2024
Response from bryce on Mar 3, 2024
Thank you for your Feedback

6/10 Okay

Douglas

Stayed 1 night in Jan 2024
Response from Steven on Feb 5, 2024
Dear Mr. Douglas,Hi sir sorry the stay for you did not go well. I hope next time your in the area you choose to stay with the hotel and we can better accommodate you in the future. Thanks Front desk

8/10 Good

Cameran

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking lots were not clean well with the snow and ice. The back door malfunctions and doesnt open fully. When in the dining area, someones retainer was on the floor but staff did promptly clean it up.
Stayed 1 night in Jan 2024
Response from Steven on Jan 22, 2024
Dear Mrs. Cameron,Hi I'm sorry about the condition of the parking lot and will have management look into that matter for incoming guests. The back doors maintenance will look into fixing and sorry about the problems that occured during your stay. Thanks front desk

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here twice now and both times I have had a very good experience. Sandi is awesome!
Stayed 1 night in Jan 2024
Response from Steven on Jan 22, 2024
Dear Mrs. Heidi,Thank you for posting a positive review about your experience with the front desk. Thanks Front Desk

8/10 Good

Tara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we first got there they had us in an ajoining room and we could hear every word our neighbors were saying. They were accommodating and moved our room. The bed was comfortable but the pillows were TERRIBLE!! Overall it was a good stay.
Stayed 2 nights in Dec 2023
Response from Sandi front desk on Jan 2, 2024
Thank you for taking the time to share your review for the stay at our hotel.

10/10 Excellent

Kelly

Stayed 1 night in Dec 2023
Response from bryce on Mar 3, 2024
Thank you for your Feedback

10/10 Excellent

Talissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was clean, safe and the customer service was amazing! I will definitely be staying here again when I visit the area. I was pleasantly surprised.
Stayed 2 nights in Dec 2023
Response from Sandi front desk on Jan 2, 2024
Thank you for taking time out of your busy schedule to send us the review for your stay at our hotel. We look forward to seeing you again.

8/10 Good

Jacqueline

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sandi front desk on Jan 2, 2024
Thank you for staying with us. We hope you come again.

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Nov 2023
Response from Sandi front desk on Jan 2, 2024
Thank you for your kind review. We hope you return and stay with us again.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property and excellent service.
Stayed 2 nights in Nov 2023
Response from bryce on Nov 18, 2023
Thank you for your feedback

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Sandi front desk on Nov 7, 2023
Thank you Timothy for your feedback about your stay. We appreciate you taking the time out of your busy schedule.

6/10 Okay

Ted

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Buffet breakfast was the same every day. Average quality food. Not worth $10/day. Housekeeping was excellent, attentive to requests.
Stayed 7 nights in Oct 2023
Response from Sandi front desk on Nov 7, 2023
Thank you for your feedback I will share your comments with our team.

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Decent hotel. Room was nice. Connie the bartender was fantastic.
Stayed 1 night in Oct 2023
Response from bryce on Oct 22, 2023
Thank you for your feedback

8/10 Good

Tricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from bryce on Oct 22, 2023
Thank you for your feedback

10/10 Excellent

Wayne, Painesville

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property, friendly staff
Stayed 1 night in Sep 2023
Response from bryce on Oct 22, 2023
Thank you for your feedback

8/10 Good

Jeff

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from bryce on Oct 22, 2023
Thank you for your feedback

6/10 Okay

Glenn

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Run down. No breakfast.
Stayed 3 nights in Sep 2023
Response from bryce on Oct 22, 2023
Thank you for your feedback

6/10 Okay

Kenneth

Stayed 1 night in Sep 2023
Response from bryce on Oct 22, 2023
Thank you for your feedback

8/10 Good

Lynda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was nice and our room was comfortable and clean. However, the huge wedding party that could be clearly heard in our room--especially when the hotel personnel shut it down at midnight and they took the party out into the parking lot outside our room--was not nice. Without that "minor detail" this would have been an excellent stay. We did not use the restaurant, so can't comment on that.
Stayed 1 night in Sep 2023
Response from bryce on Oct 22, 2023
Thank you for your feedback

10/10 Excellent

sherry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended!!!!
Plenty of free parking. Front desk service top notch. Steven and Sandy were outstanding and understanding employees!! Room quiet and comfortable. Acceptable water pressure. Best part—-the breakfast buffet. Hot and lots!!! Nice job folks
Stayed 1 night in Sep 2023
Response from bryce on Oct 22, 2023
Thank you for your feedback

10/10 Excellent

SHERELLE, Cleveland

Our room was very clean. The bed was comfy and it was a decent amount of space we had. Kind of out the way, but easy too DoorDash good food in the area.
Stayed 2 nights in Sep 2023
Response from bryce on Oct 22, 2023
Thank you for your feedback

4/10 Poor

Ajay

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Could be cleaner
Hair in shower, and on bathroom floor when we arrived. Fingerprints all over bathroom door. Light fixture next to bed did not work along with alarm clock. Fridge was not cold at all.
Stayed 1 night in Aug 2023
Response from bryce on Oct 22, 2023
Thank you for your feedback

8/10 Good

Paul

Stayed 1 night in Aug 2023
Response from bryce on Oct 22, 2023
Thank you for your feedback

10/10 Excellent

Lan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is friendly. Easy to check in. Property is decent by a bit old.
Stayed 1 night in Aug 2023
Response from bryce on Oct 22, 2023
Thank you for your feedback

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely recommend and will be back
Hotel is very nice - everything you need including a very comfortable room, good gym, great service. Only negative is that it's not really walking distance from places to eat/go/see. But it's a good choice that's reasonably priced, and it's great if you want to see some minor league baseball.
Stayed 1 night in Aug 2023

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant & reasonably priced
Very nice place to stay. Staff is friendly and helpful and rooms look updated. Bathrooms are nice. Convenient gym with enough equipment for the guests also has a bathrooms, towels, & water. Only negative isn't the hotel, but the fact that it's not walking distance from very much, although it's very convenient to the local minor league baseball park. All very good for the price.
Stayed 2 nights in Aug 2023

10/10 Excellent

Biserka

Stayed 1 night in Aug 2023

6/10 Okay

James

Liked: Cleanliness, staff & service
The key did not open the room properly and the towel rack was broken
Stayed 1 night in Aug 2023

8/10 Good

Edwin

Stayed 1 night in Aug 2023

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

8/10 Good

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean. I just wish there were microwaved in each room
Stayed 1 night in Jul 2023

8/10 Good

Dean

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
The property was very centrally located for the reason of our trip, very disappointed the pool area was closed during our visit, it is summer time.
Stayed 3 nights in Jul 2023

10/10 Excellent

Jason, concord

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Jul 2023

10/10 Excellent

Michael

Stayed 1 night in Jun 2023

8/10 Good

Gunilla

Stayed 1 night in Jul 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable bed nice shower
Stayed 1 night in Jul 2023

2/10 Terrible

Cliff

Stayed 1 night in Jul 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and safe hotel
Stayed 1 night in Jun 2023

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jun 2023